MB4 beta v4.1.0.56 CU 1.0.835 problem installing

[Firefox]

I have been trying to install this beta MB4 beta v4.1.0.56 CU 1.0.835 on a workstation.  It attempts to download, it gets as far as it can, then I get a message:

Your system must be restarted to complete the installation. Restart now?

I restart and the new beta is not installed, its still the same version I had.  Also I tried the repair tool, which ran fine, then tried to update again and no dice.  I collected the logs before doing the repair.

Can I get an offline installer for this version?

Edited February 27, 2020 by Firefox
deleted my logs

[Firefox]

Well WTF... I tried like 10 times to install it, tried one more time after posting the logs above, and now it installed....

Either way, the logs are above, and I for one prefer off line installers, full package not the little 2MB install file.

[Triple Helix]

Same issue as you but still will not install?

 

 

[Triple Helix]

It had to download the database update before it would update the program? Very odd but it's installed now.

 

 

Edited February 25, 2020 by Triple Helix

[Firefox]

Thanks for your feedback @Triple Helix

[exile360]

I had the same issue, gave up after the 3rd or 4th attempt.  I might try again later to see if it works.  I'm on Windows 7 x64, fully patched.

[Maurice Naggar]

Samuel,

I had to do a mb-support clean run + re-select Beta option + then do a Check for new update to get my vers 4.1.0

It seems at least 5 of us ran into same issue.

Edited February 25, 2020 by Maurice Naggar

[Porthos]

I got it to work after the mb clean after doing the first scan after the install to remove the triangle warning on the tray icon. Then it took the beta no issue.

[exile360]

1 hour ago, Maurice Naggar said:

Samuel,

I had to do a mb-support clean run + re-select Beta option + then do a Check for new update to get my vers 4.1.0

It seems at least 5 of us ran into same issue.

I tried all that (including the scan, which I noted creates an alert status in the tray with no other indication that anything is wrong, including in the main UI).  I'll try again later I guess to see if the issue is sorted.

[Ssherjj]

After 5-6 times I kept updating Malwarebytes and I finally got this updated Beta ...Maybe because it took time to receive the Beta when I turned it on hours ago? I love the Dark Mode!

 

[DarthVitrial]

Same issue here. Tried the support tool, tried reboots, just keeps downloading in a loop.

[Gt-truth]

I also had the same problem as others mentioned above . so how can to I install this update while the "Upgrade Available" message  is still popping

[Maurice Naggar]

Regret to read that you guys also had the same install-fail loop issue.

I got mine taken care of by doing the MB-support-tool CLEAN /install procedure.

Be sure you allow lots of time after the reboot   and just wait patiently for phase 2  to do the new setup.   which gets a clean new install of 4.0.4

AND then,  go into the program and re-select BETA option - >  then do a new Check for Updates.

https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-using-the-Malwarebytes-Support-Tool

 

Now, to push the "attention staff"  bit    - - @H4V0C    @LiquidTension    see this thread + also 

 

 

 

 

[Gt-truth]

I just done of doing a clean removal by using the Malwarebytes support tool . do a system restart  and then to do reinstall MB through the support tool and the problem unsolved .

[Maurice Naggar]

Did you wait for the 2nd phase to complete the new install?

 

and then go back into MB program,  and then re-select the BETA option ?    then do a Check for Update?

 

If you did do all that, and still have the same issue, I'm suggesting you wait for Staff  tomorrow to look in here.

Meantime you can do a Gather logs from the Advanced option of the Malwarebytes Support tool.

https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually

[Porthos]

15 minutes ago, Gt-truth said:

I just done of doing a clean removal by using the Malwarebytes support tool . do a system restart  and then to do reinstall MB through the support tool and the problem unsolved .

Turn on beta updates and do a threat scan. Then see if the upgrade works.

[Gt-truth]

@Maurice Naggar yes I did all what you have mentioned and still no go . OK will make another try to remove the software and report back .

7 minutes ago, Porthos said:

Turn on beta updates and do a threat scan. Then see if the upgrade works.

I did already turn on the beta updates channel and I will go with your suggestion and to see how it goes .

Edited February 26, 2020 by Gt-truth
typo

[brad03]

I also have this same issue i will monitor this thread till a fix is made Thank you all. 

[Gt-truth]

@Porthos your trick is work for me which is by do a threat scan then the Upgrade Available message will be to pop-up . I click on install and now I am up-to-date with the latest beta version! thanks for help to get Upgrade to be installed !

for everyone’s having the same problems , just do the same as I do by follow Porthos’s suggestion .

 

[Massimiliano]

As I have already posted in another thread personally no problems on two PCs, one with Windows 10 LTSC and one with Windows 10 November 2019 Update with the latest updates available. But they both perform daily a threat scan

Edited February 26, 2020 by MAXBAR1
correction

[LiquidTension]

Hi all,

There's a two-part process here involving a component update and a service update. In cases where 4.1.0 (the service update) does not appear to install, we believe it may be due to this taking place in the wrong order.

If you've encountered an issue with getting 4.1.0 installed, please gather logs with the Malwarebytes Support Tool:
https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually

Thank you!

[H4V0C]

Hi everyone, I regret to see you're experiencing issues getting the latest beta release. Thank you for bringing this to our attention. We're aware of the issue and the team is looking into it. At this point we believe the complications you're experiencing are limited to the manner in which this beta update was applied. We don't foresee this update causing the same issues when it's opened up to the masses and set to general availability because the update/install process will be slightly different. Once again, we greatly appreciate you reporting this and we hope to provide a better beta experience with our next round of updates.

[Firefox]

Thanks @LiquidTension and @H4V0C for the info and replies.

I did attach logs #1, not sure if you still need them or not, if you don't need them any longer feel free to delete them for me.

[Soozy]

I had this exact same problem on my Laptop. It Installed and looped back to the 4.0. I finally went into Settings, About and clicked Check for Updates there.

It updated that way without me doing anything else. Odd thing is that yesterday my Desktop PC got the Beta update with NO problem.

[unknownguy]

I have at this time re-installed Windows 10 (Formatted aswell) because of other reasons.

Downloaded Malwarebytes 4.0.0, enabled Beta updates.

Tried to check for updates which was on the way to install. Then bam, it found a new beta. So it tried to install that one aswell. Installed both anyway, but when I looked I still had 4.0.0.

Rebooted tried the process again and without any result of updating to newest beta. So now I can't get beta :/