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Maurice Naggar

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About Maurice Naggar

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    Eradicator de malware emeritus

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  • Location
    USA
  • Interests
    Security, Windows, Windows Update, malware prevention

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  1. By the way, if you want to consider, Kaspersky has a rescue disk which you can download / then setup on a USB bootable media / then do a scan of the disk to check for viruses & malware. Kasperksy rescue disk ISO https://usa.kaspersky.com/downloads/thank-you/free-rescue-disk How to create a bootable USB drive for Kaspersky Rescue Disk https://support.kaspersky.com/14226#block1 https://www.howtogeek.com/howto/36403/how-to-use-the-kaspersky-rescue-disk-to-clean-your-infected-pc/
  2. Added notes: At risk of repeating myself, Dell support can help you to insure the proper driver is installed for the network card on this machine. Your Internet service provider can help you on insuring you have the proper entries to use their network. Beyond all that & perhaps related to it, you can run a command prompt to get detail on connection. Press Windows-key and hold and the tap the X key to then choose Command prompt ( Admin ) in the elevated command prompt, type in ipconfig /all
  3. I would suggest to you that Dell Support is your best choice on this. One of the screen grabs above shows that Windows shows a Ethernet connection. I am not sure what you may be implying about "something else"? You can certainly run a scan with Malwarebytes for Windows.
  4. Hello. How is it going ? I am looking forward to getting the support report file.
  5. Hello. How is the situation on the web browser ? Allow me to suggest a few additional security steps for the web browsers. See this article on our Malwarebytes Blog https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera. Scroll down to the tips section "How do I disable them". also, if you use Chrome or Firefox browser, install the Malwarebytes beta browser extension. There is one for Chrome & another for Firefox. To get & install the Malwarebytes beta Chrome extension, Open this link in your Chrome browser: https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee Then proceed with the setup. To get & install the Malwarebytes beta Firefox extension. Open this link in your Firefox browser: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ Then proceed with the setup. .
  6. Hello. How are things ? What was result of the ESET online scan ?
  7. Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks
  8. Hi Sorry. But no, the Malwarebytes for Windows has to be installed on Windows and run from there. It cannot run off a USB device. You make no mention of just what malwares were identified by security programs. You also made no mention of the Version of Windows. I would suggest to have you run a report tool known as FRST. This has no personal information. It is a well-known & widely used &safe. FRST will help provide me with a list of installed programs and other information about your computer that will help me see if there are any other problems that are not being detected. Please follow the steps below to run FRST. 1: Please download FRST from the link below and save it to your desktop: "Download link for 32-Bit version Windows" "Download link for 64-Bit Version Windows" Please wait and look toward the top or bottom of your browser for the option to Run or Save. Click Save to save the file version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Run report with FRST Right-click on FRST icon and select Run as Administrator to start the tool , and reply YES to allow it to proceed and run. _Windows 8 or 10 users will be prompted about Windows *SmartScreen protection* - click line More info information on that screen and click button Run anyway on next screen._ Click YES when prompted by Windows U A C prompt to allow it to run. Note: If you are prompted by Windows SmartScreen, click More info & followup & choose Run anyway. Approve the Windows UAC prompt on Windows Vista and newer operating systems by clicking on Continue or Yes. Click Yes when the* disclaimer* appears in FRST. The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use. Make sure that Addition options is *checked* - the configuration should look exactly like on the screen below (do not mark additional things unless asked). Press Scan button and wait. The tool will produce three logfiles on your desktop: _FRST.txt_ , _Addition.txt_ Click OK button when it shows up. Close the Notepad windows when they show on screen. The tool saves the files. Please attach these 2 files to your next reply. Thank you.
  9. You should check with Dell Support about the proper driver for this machine. That is the best thing for you to do. Just as another reminder, though, about the Windows network connection. You did not tell me IF you clicked on the "Show available networks" and what you did after that.
  10. Thank you for the Adwcleaner reports. Now then, I believe this pc no longer has the original issue. How are things? Do you need other help at this point?
  11. Thank you for the Adwcleaner log report. That was a good run. What did the run of Malwarebytes for Windows report ? I would like to get additional information from this machine in order to have fuller detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-1.4.0.623.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Thank you.
  12. That indicates you do not need other help. I wish you well. I'm marking this topic for closure.
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