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Maurice Naggar

Staff
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About Maurice Naggar

  • Rank
    Staff

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  • Location
    USA
  • Interests
    Security, Windows, Windows Update, malware prevention

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  1. Maurice Naggar

    Malwarebytes Keeps Breaking Itself

    That's odd, I am quite sure your logs showed it to be there. You can do a manual download of the setup utility from one of these links. Current version for Windows 7 and above download link-->> https://downloads.malwarebytes.com/file/mb3 Latest version of Malwarebytes 3 for XP and Vista download link ->> https://downloads.malwarebytes.com/file/mb3_legacy
  2. Maurice Naggar

    Malwarebytes Keeps Breaking Itself

    Hello SlyCooper, Thanks for running the support tool. The installation run of the 16th did not succeed. Let's do what follows. 1 - First, let's do a cleanup. Malwarebytes Support Tool (MBST) Clean Uninstall Open your Downloads folder. Double-click mb-support-1.3.1.553 When prompted by Windows UAC, reply Yes to allow to start. Click the Advanced menu on the left. <<< !!! Please do not click Start Repair. Click the Clean button followed by Yes to proceed. Upon completion, click OK to reboot your computer. After the reboot, please wait for the program to reopen. You will be presented with the option to reinstall Malwarebytes for Windows. Click No. Important: It is important the No button is clicked. If not, installation of Malwarebytes for Windows will commence – this may cause additional issues. 2 - Just as a precaution, lets now do a Windows Restart. 3- The Malwarebytes setup-install utility is on the system on the Desktop. mb3-setup-consumer-3.6.1.2711-1.0.508-1.0.8211.exe RIGHT-click on mb3-setup-consumer-3.6.1.2711 & select Run As Administrator & reply YES to allow the start of the Malwarebytes for Windows setup. Follow the installation instructions to complete setup. Watch all of the process. Have lots of patience. Let me know how it goes Please respond to this email to confirm the instructions above have been carried out.
  3. Maurice Naggar

    Malwarebytes Keeps Breaking Itself

    Hello SlyCooper. It would be a great help if you would get , save, and run the Support tool. Then attach the report-file. That way we would have the info to help you with the issue. The auto-reply was / is suggesting to run the Support tool ( not the program itself). Sincerely,
  4. Maurice Naggar

    Does Malwarebytes examine jpeg image files?

    Image files ( like actual JPEG files) are not targeted by the program. What is new since this thread was from summer of 2016 ....... was is changed in the Malwarebytes program is this. Malwarebytes 3 Premium contains multiple protections, including anti-exploit. Malwarebytes 3 Premium has layers of technology like anomaly detection , behavior matching, and application hardening.
  5. Thank you both. This case is being handled on our helpdesk. I am setting this here to closed.
  6. Maurice Naggar

    Riskware problem in Chrome

    You are welcome. I am glad to read that the block events ceased. It is quite interesting to learn that that add-on has an option to decline collection of stats. As to the safety aspect, I have to express a very reserved " I cant vouch for the safety" of BlockSite. Do not have it whitelisted in our program. If you have other questions, let me know. If all block events are gone away, then we can wrap this up. Cheers.
  7. Maurice Naggar

    Riskware problem in Chrome

    Hello and welcome aboard. Thank you for contacting us. Thanks for running the reports. There is a browser extension named Block Site - Website Blocker for Chrome on the Chrome browser that is triggering that block notice. The block message has to do with that browser extension on Chrome browser. Block site needs to be uninstalled from Chrome. Block Site browser extension is now tagged because of concerns of privacy leaks.Here are a couple of articles that you can review about the risks posed by that extension. https://adguard.com/en/blog/big-star-labs-spyware/ https://www.bleepingcomputer.com/news/security/chrome-extensions-android-and-ios-apps-caught-collecting-browsing-data/ Start Chrome. Look on the upper top right and click on the 3 dots ( or dashes) menu icon of Chrome ( top bar). Then click on More Tools > then click on EXTENSIONS. Look for "Block Site" then if you see on its right a blue color slider, click or slide it to the left so that it is dimmed to grey color ( turned off) Then click on REMOVE with your mouse. close the screen when done.Let me know how things go , afterwards.Chrome already has the Adblock Plus chrome extension so that one should suffice. One just wants one ad block ( not more than that.)The web protection of our Malwarebytes Premium program is keeping this pc safe.
  8. Maurice Naggar

    component update 1.0.390 beta

    Chrome browser will auto-covert a line you type w HTTP to HTTPS automatically. Same for Firefox, too @CraigS Go to Settings >> About tab. Under version information, what does yours show for "Component package" ? Is it 1.0.391 Do all web browsers have the identical issue ? Have you tried all of your web browsers?
  9. Maurice Naggar

    component update 1.0.390 beta

    In the ESET settings, you should try turn off application protocol content filtering SSL/TLS protocol filtering
  10. Maurice Naggar

    Web Protection Z_FT

    Is this machine just only on WIFI connection ? If so, can you please see about having a direct connection via cable. You mentioned you could access the router.
  11. Maurice Naggar

    component update 1.0.390 beta

    p.s. In the process of splitting off one post, and putting it elsewhere, ran into some edit issues. As a result, you may notice this thread's subject line changed. Apologies. As far as the gist of this thread goes, it is fair to say that there is a handful of 3rd party AV products ( such as AVG, Avast, Eset) that need some specific adjusting. Products that have web shields ( web guards) often need extra attention.
  12. Maurice Naggar

    Web Protection Z_FT

    Hello Z_FT, and welcome aboard. Your setup does not have the component update 1.0.390 so I have split off your post from the others. Thanks for sending the MBST support report file. Your installation does have component update 1.0.374 You said that web protection is a issue. What is telling is that this pc has Microsoft Security Essentials. Open the Microsoft Security Essentials Click Settings Click Excluded files and locations Enter C:\Program Files\Malwarebytes into the text field and click Add Enter C:\ProgramData\Malwarebytes into the text field and click Add Enter C:\Windows\System32\drivers\mbam.sys into the text field and click Add Repeat for the following files: C:\Windows\System32\drivers\mwac.sys C:\Windows\System32\drivers\mbamswissarmy.sys C:\Windows\System32\drivers\mbamchameleon.sys C:\Windows\System32\drivers\farflt.sys C:\Windows\System32\drivers\mbae64.sys (64-bit) Click Excluded processes Enter C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe into the text field and click Add Repeat for the following files: C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe Click Save changes to finish If prompted, consent to User Account Control by clicking Yes When done, close the window. Then do a Windows Restart from the Start menu. Cheers,
  13. Maurice Naggar

    component update 1.0.390 beta

    TLS 1.3 is the newer standard. You do want that enabled. There is another possibility you need to be aware of. Some antivirus apps do monitor and filter communications ( including the web addresses, whether secure or insecure). I believe at least two of you have ESET. It would be worthwhile to check out ESET settings and do some short tests. turning off one of the following settings in ESET and then turning it back on may help out. Enable application protocol content filtering Enable SSL/TLS protocol filtering
  14. Maurice Naggar

    component update 1.0.390 beta

    To some things mentioned above by aa_ & CraigS ( mentions of TLS related ) Could you check on Windows' Internet Properties settings, under the Security section, to see which TLS selections are on. Go to Control Panel > Network and Internet > Internet Options ( or else start Internet Explorer, go to Tools > Internet Options >> Advanced Tab) then scroll don till you see the SECURITY section. Look to see that all lines that are listed for TLS are ticked ( on) like in image here. ( TLS 1.0 / 1.1 / 1.2 )
  15. Maurice Naggar

    component update 1.0.390 beta

    Which web browser is that on? Can you perhaps try the Edge browser instead.
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