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Maurice Naggar

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Maurice Naggar last won the day on November 27

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About Maurice Naggar

  • Rank
    Eradicator de malware emeritus

Profile Information

  • Location
    USA
  • Interests
    Security, Windows, Windows Update, malware prevention

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  1. Thanks for the zip file report. You had mentioned that the issue of the Windows experiencing a system abort during a Custom scan, starting some 2 weeks ago or so. When you selected 'custom scan' what drive or drives did you select ? and, any other special selections? Was any of the hardware changed recently ? such as any hardware add-ons or changes or swaps? were there any physical changes or additions to the system RAM memory sticks ? Hardware changes can possibly lead to cascading conflicts. Beyond hardware, it is possible that Avast gets tripped up when custom scan b
  2. Hello. My name is Maurice. I will be helping and guiding you, going forward on this case. Let me know what first name you prefer to go by. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. Please only just attach all report files, etc that I ask for as we go along. I I would appreciate getting additional / fuller important details from this machine in order to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow
  3. Hello. My name is Maurice. I will be helping and guiding you, going forward on this case. Let me know what first name you prefer to go by. The Malwarebytes for Windows scan of 30 NOV shows no malware. The "block" notices are just a visual courtesy notice that the web protection is keeping your pc safe from potential harm. The 'trojan' is EXTERNAL out on the web, and is NOT on your machine. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. Please only just attach all report files, etc that I ask fo
  4. Running the Farbar F R S T report is highly recommended. It only takes less than 15 minutes or less to do. The FRST reports are needed in order to review and before doing anything else.
  5. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you
  6. @jcoates23 Hi. Are you very sure that your situation is totally like the one of RGL the original poster ? If you have run the Support tool, if you will attach your zip file mbst-grab-results.zip file then I can review it and see what is possibly going on with your machine. Sincerely,
  7. Drygon, If your subscription is either thru the Apple App Store or the Google Play store, speak up, since either of those needs to go thru appropriate venue for refund. Otherwise, stick with the Support ticket. The first automated email reply means your case is in the queue. Support handles in the order of oldest un-replied ticket. This past Thursday was a holiday in US so the staffing would be reduced, as is also likely for this Friday after that. In addition to all that, the pandemic has likely affected support team. There is mention of delay at top of the Support portal. In
  8. Hi. If you purchased subscription from the Malwarebytes website, the subscription starts from the day of purchase. If your purchase is at a retail store, of a boxed program, the subscription starts when you do the first activation after the installation. In any event, you can see the detail about your subscription term on the Malwarbytes MyAccount portal website. https://my.malwarebytes.com/en/login
  9. Added note: When you next reply, let me know why Windows is in Safe Mode with Networking ? Why not in normal mode ? Normal ( regular ) Windows mode is a necessity to do the work of review and potential remediation.
  10. Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. Let me know what first name you prefer to go by. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please only just attach all report files, etc that I ask for as we go along. Please know I help here as a volunteer. and that I am not on 24 x 7. The Microsoft Safety Scanner is a free Mic
  11. As long as a Reset operation for Windows 10 completed properly, there should be a fresh operating system. I do not understand what you mean by It would help if you described that more with some detail. Also, it may be a good idea to get a fresh readout report. Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to the disclaimer. Press the S
  12. Additional note. At your next chance, do this one adjustment. There is one setting in Malwarebytes that needs to be off. So that the Microsoft Windows Defender is all enabled. The Premium protections of Malwarebytes will still be on. Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center Click the Security Tab. Scroll down to "Windows Security Center" Click the selection to the left for the line "Always register Malwarebytes in the Windows Security Center". { Off i
  13. See how Firefox behaves from this point forward. Having 3 browser guards is probably too many. Do not do anything as regards to port 80. Otherwise you would put your browsers at risk of not working properly. Port 80 is one of the most commonly used port numbers in the Transmission Control Protocol (TCP) suite. Any Web/HTTP client, such as a Web browser, uses port 80 to send and receive requested Web pages. . For the I P addresses that have been listed in the Block events by Malwarebytes: You can block one or more IP addresses in the Windows 10' Windows Firewall Se
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