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Maurice Naggar

Staff
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About Maurice Naggar

  • Rank
    Staff

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  • Location
    USA
  • Interests
    Security, Windows, Windows Update, malware prevention

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72,526 profile views
  1. Maurice Naggar

    Activation Error MBAM404101

    OK. Good to know. and yes, there are occasional situations like yours that call for extra-ordinary measures.
  2. Maurice Naggar

    Activation Error MBAM404101

    The steps involved in doing the license activation on this machine ran into a communication failure. internet HTTP communication failed. What country are you located in?
  3. Maurice Naggar

    Activation Error MBAM404101

    Please use the support portal. Your situation seems more involved. If this is the very first time ever you installed the program or attempted the activation , this error ought to not be happening. Use this link
  4. Maurice Naggar

    Activation Error MBAM404101

    Hi, The license KEY has 4 sets of letters with numbers and also 3 dashes. Please be real sure you also have the dashes there. But better yet, do a copy & Paste of the whole KEY from the email you got from Cleverbridge and paste it into the KEY field when doing activation. That is to say, copy the entire 23 characters ( the whole string). To activate the license, it is best to apply the Windows way of COPY and then PASTE. To minimize mistakes, it’s best to copy and paste your ID and Key into the program. If you aren’t familiar with how to copy/paste, here’s a great website that shows you how to do that. http://www.webmasternow.com/copyandpaste.html 1: start the Malwarebytes program. 2: Click Activate License in the upper right corner ( in blue color), You will then see a smaller window. 3: Copy your Key & PASTE into the Key field. At this point you should see a green check at the side of each of the 2 lines. 4: Click the Activate License button ( in the middle) to activate your Malwarebytes 3 Premium license Allow a minute or so for completion. Close the window when done.
  5. Maurice Naggar

    Initial impressions MB 3.5.1

    Hi TempLost. Glad to hear that you have version 3.5.1. That you find it better suited to your needs. Thank you for sharing. Cheers.
  6. Maurice Naggar

    Malwarebytes Crashes while scanning

    Hello Hayasa. Thanks for relaying the support-report-file. This pc has Malwarebytes version Malwarebytes version 3.4.5 Let's get it upgraded to our latest release 3.5.1 In preparation, first please close and save any open work. Close what is not in use ( programs opened) so that you have a clear view all around. Please use this link download and save the setup file . It will automatically download. Just SAVE first. Double-click mb3-setup-consumer-3.5.1.2522 to start the Malwarebytes for Windows setup. Follow the installation instructions to complete setup. Watch all of the process. Have lots of patience.When setup has completed, my suggestion is always to do a Windows Restart. Sincerely,
  7. Your pc has version 3.5.1.2522 So it ought to be in much better position. ( the version download issue was temporary. It has been squared away. Regrets for the unintended glitch). This machine does not have any third-party security app ( only MS Windows 10' Windows Defender). I expect it will do fine. Keep us advised over the next few days. Thank you. Cheers.
  8. Thanks for sending the file. On the pc that has the beta, lets get it upgraded to our latest release 3.5.1 In preparation, first please close and save any open work. Close what is not in use ( programs opened) so that you have a clear view all around. Please use this link download and save the setup file . It will automatically download. Just SAVE first. Double-click mb3-setup-consumer-3.5.1.2522 to start the Malwarebytes for Windows setup. Follow the installation instructions to complete setup. Watch all of the process. Have lots of patience.When setup has completed, my suggestion is always to do a Windows Restart. Let me know how it goes. Cheers,
  9. Maurice Naggar

    Can i use new updates with not updated client?

    Hi. Irregardless of what program Version is on this box, you can always do a Update to get the latest 'database'. That has always been so. I am not exactly sure what you're after. However, if your pc does not now have Malwarebytes 3.4.5, you should do a upgrade-in-place to that version. One way to do that, is by following tips on this article Upgrade to the latest version of Malwarebytes for Windows ( the one proviso for the above, the pc has to have Version 3.2 or higher). Otherwise, if that does not manage to find and begin the upgrade, then get the program setup-file, save it, and do the upgrade-over the-top. See Install Malwarebytes for Windows As to "safety", not sure how you meant that. It is always best to have the latest database. As to version 3.4.5, I would encourage that everyone have it. It has fixes in it, in addition to impovements. See
  10. Maurice Naggar

    Protections off

    You are welcome.
  11. Maurice Naggar

    Protections off

    Hi. Thanks for the reports. Plese perform a clean re-install for Malwarebytes using MB-CLEAN. Instructions on how to do this can be found here.
  12. Maurice Naggar

    Protections off

    Hi Rachelc. Its best to have your own (separate) thread. What is the update you mentioned ? please run these two tools and then attach the logs in your next reply: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  13. Maurice Naggar

    Does Malwarebytes detect Coinhive?

    To your original query, also read this article on our Blog about crypto-currency hijackers. At the end of the original blog post. there is a list of several "miners" we block. https://blog.malwarebytes.com/security-world/2017/10/why-is-malwarebytes-blocking-coinhive/ As to antivirus, the Malwarebytes 3 Premium is a replacement for antivirus. You can if you wish just have our Premium program. That said, it is always best practice to have each user of your machine practice safe web, email, pc use all the time. Follow best safety practices. Safer practices & malware prevention: Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources. First rule of internet safety: slow down & think before you "click". Free games & free programs are like "candy". We do not accept them from "strangers". Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program. Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos). Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".Use a Standard user account rather than an administrator-rights account when "surfing" the web. See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet. Check in at http://windowsupdate.microsoft.com Windows Update and install any Important Updates offered. Make certain that Automatic Updates is enabled. How to configure and use Automatic Updates in Windowshttp://support.microsoft.com/kb/306525 Check on other update issues as well, by getting, installing and using Secunia Personal Software Inspector (PSI) on a regular basis. See How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector ( by Flexera)http://www.bleepingcomputer.com/tutorials/tutorial174.html Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware. For other added tips, read "10 easy ways to prevent malware infection"
  14. Maurice Naggar

    Does Malwarebytes detect Coinhive?

    Yes it does. Our program detects a number of cryptocurrency hijacks.
  15. Maurice Naggar

    Meltdown and Spectre Vulnerabilities

    Just as a general note. There is a freeware utility called InSpectre by Steve Gibson from Gibson Research. It can display a summary status about the OS and processor hardware status. It can check the OS for the patch status as to Meltdown. The status of hardware vulnerability to Spectre. And if you have the Meltdown patches, it will rate the performance of the system if patches have been applied. See all the details at https://grc.com/inspectre.htm
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