Maurice Naggar

Staff
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About Maurice Naggar

  • Rank
    Staff

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  • Location
    USA
  • Interests
    Security, Windows, Windows Update, malware prevention

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  1. using old lifetime license on new version issue

    To activate the license, it is best to apply the Windows way of COPY and then PASTE. To minimize mistakes, it’s best to copy and paste your ID and Key into the program. If you aren’t familiar with how to copy/paste, here’s a great website that shows you how to do that. http://www.webmasternow.com/copyandpaste.html 1: start the Malwarebytes program. 2: Click "Activate License" in the upper right corner ( in blue color), You will then see a smaller window. 3. click on check box line "My license came with a License ID" 4: Copy > Paste your Key into the Key field. 5: next, Now, copy your ID > PASTE into the ID field. 5: Click the *Activate License* button ( in the middle) to activate your Malwarebytes 3 Premium license
  2. MB won't start real time protection

    @aadj We do need to get reports from your PC in order to see what had happened. Please get & SAVE Farbar Recovery Scan Tool (FRST) and later run it to get logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  3. MB won't start real time protection

    Good to know that the Malwarebytes 3 for Windows is taken care of. You are welcome. As to your current license, you should check on the terms of the original purchase when you first purchased.
  4. Malwarebytes no longer connects in safemode

    At minimum, while in either Safe mode, or in Safe mode With Networking, the program should start. It should run in either one of those modes. We do need to get reports from your PC in order to see may have happened. Please get & SAVE Farbar Recovery Scan Tool (FRST) and later run it to get logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  5. Is Malwarebytes Free (3.3.1) good enough on its own?

    The Malwarebytes free is fine for on-demand scanning and remediation. But you ought to have the Premium in order to have the spectrum of real-time protections: real-time malicious malware protection, plus anti-exploit, plus anti-ransomware, plus web protection.
  6. MB won't start real time protection

    Hi, I had really wanted to see the MB-Check zip report file as well. We are likely to need to review that. So, please at minimum do run MB-CHECK. This pc has Kaspersky installed, so it is worthwhile to review it and be sure it has the adjustments that are needed, such that it treats Malwarebytes as a trusted application.*+Kaspersky antivirus /3rd party firewall+:*To set exclusions for Malwarebytes in Kaspersky please do the following:# Open Kaspersky # Click the Settings button on the bottom left (looks like a cog/gear)# Click *Additional*# Click *Threats and Exclusions*# Click *Trusted applications*..# In the new window that pop up click *Add* at the bottom right# Under *File or folder* click *Browse*# Navigate to the following folder (or your install location for Malwarebytes if it's different from the default location): C:\Program Files\Malwarebytes\Anti-Malware# Click Select# Make sure that ALL Protection components are selected and the Status is Active# Click Continue on the Confirmation popupAs an add precaution you will also want to disable Advanced Disinfection.....# Open Kaspersky # Click the Settings button on the bottom left (looks like a cog)# Click *Additional*# Click *Threats and Exclusions*# *Uncheck* the box next to *Enable Advanced Disinfection technology*When all done, use the Windows Start menu and do a Restart.Your Kasperky trusted applications should look like this After a windows Restart, and allowing system time to settle in, if the web protection or another of the real-time protections are not on, then, please run the 2 reports and kindly attach the MB-CHECK-results.ZIP file.
  7. MB won't start real time protection

    Please let us know right away the Brand-name of antivirus on this machine. Is it McAfee, TrendMicro, Norton / Symantec, Security Essentials, Avast, BitDefender, Kaspersky, or some other brand, which one exactly? The antivirus may well be silently ( but innocently ) interfering with our real-time web protection functions. We do need to get reports from your PC in order to see what had happened. Please get & SAVE Farbar Recovery Scan Tool (FRST) and later run it to get logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  8. Malwarebytes disappearing!

    Hello Jack. Do you know what version number of Malwarebytes had last been installed ? We do need to get reports from your PC in order to see what had happened. Please get & SAVE Farbar Recovery Scan Tool (FRST) and later run it to get logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  9. SCAN LOG ERROR

    Thank you for reporting that.
  10. Unable to connect to Service

    You are welcome.
  11. Malwarebytes frustration

    You are welcome.
  12. MB 3.3 - Here we go again

    If I may, let me pose this question. When you placed the "trusted application" info for Malwarebytes, did you do that under the section "Specify trusted appliaction" ? The intent is to set Malwarebytes "processes" to be treated by Kaspersky as trusted applications.
  13. Also can't install Malwarebyte

    Hi KoreanTea, We do need to get reports from your PC in order to see what had happened. Please get & SAVE Farbar Recovery Scan Tool (FRST) and later run it to get logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  14. Hi NickHc. Sorry that you had trouble. What version of Malwarebytes is now installed? What version did the pc have prior to that ? Was there ever an occasion during a setup run that you chose to delay a Reboot ( a windows Restart when prompted) ? We do need to get reports from your PC in order to see what had happened. Please get & SAVE Farbar Recovery Scan Tool (FRST) and later run it to get logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Thank you.
  15. Malwarebytes frustration

    Which version does this pc now have for the Malwarebytes? You ought to be on the latest version 3.3.1 to have the benefit of all the latest fixes and enhancements. ( irregardless of whether yours is free or premium or trial). If the version is anything prior to 3.3.1 then it is best to do one new install-in place. Then, Please get and Save the new Malwarebytes 3.3 setup file from this link Once saved, then Run as Administrator the mb3-setup file to start the install. ( right-click and select "Run as administrator".) Just follow the prompts; be sure to accept the license agreement; accept the standard defaults. Next, use the Start menu and do a Restart from that menu so that Windows is freshly restarted. Then you may turn off the "trial" mode if desired. To end the trial mode, click Settings, then click *My Account * tab and then look for the button marked *Deactivate Premium Trial* and click on it. That is all it takes to get it to free mode.