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Maurice Naggar

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About Maurice Naggar

  • Rank
    Eradicator de malware emeritus

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  • Location
    USA
  • Interests
    Security, Windows, Windows Update, malware prevention

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  1. As suggested previously, first thing now, do the Windows Update run with an eye towards getting Windows 10 Build 1903 or later. suggest to upgrade to the Windows 10 build 1903 ( or 1909 if available). You should be able to manually get it thru Windows Update. It may take repeated tries with Windows Update till your pc is able to see that Update. You should make a try each day, from here on out, till you see it offered. The suggestion I have is to go to the Start menu, click the Windows Settings icon. Select Update & Security. Click on Windows Update. The Windows Update ( eventually) will have a display like this when it shows up. Note that the display will show the new build in a new way, in the middle of the display. You will need to click on the blue line marked "Download and install now" when ready. Getting that Windows build update will put this pc in a better position for a more secure operating system.
  2. If it does not progress in another 15 minutes, then go ahead and Close it. But also see about Closing other windows / programs that are open too.....so that there is a minimum of competition. Also, see if you can move the mouse pointer around, just to see if that will get the screen moving along. Just allow 15 minutes for it to get moving.
  3. Thanks for the info. As to Windows Defender, you can turn on periodic scanning. As to the ESET one, no, do not take that option. The ESET tool was meant to be used only once or so. Now that we are done,you should delete the ESET downloaded file named "esetonlinescanner_enu.exe" You may delete other files I had you download. I do have a suggestion for Windows: To get the latest available Build from Microsoft Windows Update. I would suggest to upgrade to the Windows 10 build 1903 ( or 1909 if available). You should be able to manually get it thru Windows Update. It may take repeated tries with Windows Update till your pc is able to see that Update. You should make a try each day, from here on out, till you see it offered. The suggestion I have is to go to the Start menu, click the Windows Settings icon. Select Update & Security. Click on Windows Update. The Windows Update ( eventually) will have a display like this when it shows up. Note that the display will show the new build in a new way, in the middle of the display. You will need to click on the blue line marked "Download and install now" when ready. Getting that Windows build update will put this pc in a better position for a more secure operating system. .
  4. Hi again. I have one additional task for you, after you have completed the other stuff I sent in my preceding reply. This one is a custom cleanup task, customized from data collected / reported in Malwarebytes log. This is a text file that I am attaching here named DEL-DO.txt. I need for you to SAVE it to your DOWNLOADS folder or else, to the DESKTOP. RIGHT-click on DEL-DO.txt that you see and do a SAVE AS from the menu-list displayed. Guide it to be saved to the DOWNLOADS folder. Our goal is to get that file onto your system saved AS-IS After it is saved to your system, go to that folder using your Windows Explorer. Then with your mouse pointer, do a RIGHT-click with mouse and pick RENAME then rename it to DEL-DO.reg Once that is done, use your mouse pointer on that file and select MERGE We want that to proceed and get it merged into the registry so that it deletes 2 values. You want to reply YES to let it run. You want to reply YES to allow it to merge. Keep me advised about all this. If you have questions, let me know. Have patience. Have faith. DEL-DO.txt
  5. Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. The Microsoft Windows Defender has its own specific set of criteria, different design, from that of Malwarebytes for Windows. It is not unusual for Windows Defender to flag things that are not tagged by Malwarebytes. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please only just attach all report files, etc that I ask for as we go along. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support- 1.5.1.681.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Thank you.
  6. At this time, do NOT uninstall the Chrome browser. If you cannot really start Chrome, skip down to the next suggestion to do the SCAN with Malwarebytes ! This machine has a kovter pest infection. It is paramount that you run the scan with Malwarebytes just exactly as I listed before. That is the prime immediate goal. We likely will have to do additional scans after that. . The Chrome browser can be started in its "safe" mode. You can force Chrome to start in reduced mode, called Incognito mode, by putting a parameter at startup. First, close any prior instances of Chrome via Task Manager. Then press Windows-key+R for the RUN option and then put a command line similar to this {do use COPY & PASTE} chrome.exe -incognito Starting Chrome in Incognito mode may work for you, and allow you to make "changes" or tweaks in it. Note also, Incognito mode is also an option in the Chrome menu {as long as it can start}. . To recap again, the Malwarebytes scan is the most pressing thing that needs to be completed. That should only take something like less that 20 minutes. Lets get that done & then have you attach a copy of that scan log. I appreciate you advising that this machine is at work. I'd appreciate your making addressing these issues as a top priority. Also, for your attention, when I list a set of steps, my intent is to do all of the steps. To keep going down the list and do each thing. Unless I mention explicitly mention otherwise. I also need for you to run this next report, after you finish the Malwarebytes scan. I would like to have you run a report tool known as FRST. This has no personal information. It is a well-known & widely used &safe. FRST will help provide me with a list of installed programs and other information about your computer that will help me see if there are any other problems that are not being detected. Please follow the steps below to run FRST. 1: Please download FRST64 report tool from the link below and save it to your desktop: "Download link for 64-Bit Version Windows" Please wait and look toward the top or bottom of your browser for the option to Run or Save. Click Save to save the file and save it to the DOWNLOADS folder. After it is saved, open Windows Explorer and go to the Downloads folder. You should see FRST64 there. Run report with FRST64 Right-click on FRST icon and select Run as Administrator to start the tool , and reply YES to allow it to proceed and run. Click YES when prompted by Windows U A C prompt to allow it to run. Note: If you are prompted by Windows SmartScreen, click More info & followup & choose Run anyway. Approve the Windows UAC prompt on Windows Vista and newer operating systems by clicking on Continue or Yes. Click Yes when the* disclaimer* appears in FRST. The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use. Make sure that Addition options is *checked* - the configuration should look exactly like on the screen below (do not mark additional things unless asked). Press Scan button and wait. The tool will produce 2 logfiles on your desktop: FRST.txt , Addition.txt Click OK button when it shows up. Close the Notepad windows when they show on screen. The tool saves the files. Please attach these 2 files to your next reply. Thank you. Regards.
  7. First, none of this will "have any effect" as concerns your license or renewal or license rights. You need not be concerned about the Premium license. You were the one saying you were trying to install the beta version 4. The pc had version Malwarebytes version 3.8.3.2965 and the attempt to setup beta version 4 failed. Let me suggest these next steps. The aim is to get a new clean install with beta version 4.0.2 [ A ] Recall the original Email address you used on the original license purchase. That same email is what you should use to login to Malwarebytes MyAccount. https://my.malwarebytes.com/en/login If you have misplaced or do not have the password for that login, use the blue "Forgot password" link. Keep in mind that the Email has to be valid and active. If you manage to get in there, The Subscriptions tab lists your Malwarebytes purchases and corresponding license keys. You can Deactivate the license on that portal. Then re-activate the license Keys in the program itself ( but Later on. ). . [ B ] Let's perform a cleanup Uninstall of the Malwarebytes for Windows version using our Malwarebytes Support Tool. This is designed to automate the clean uninstallation of Malwarebytes for Windows. Malwarebytes Support Tool (MBST) Open your Downloads folder. Double-click mb-support-1.5.1.681 to start the tool. You may be presented with a page stating, "Welcome to the Malwarebytes Support Tool!". Click the Advanced Options link. This is important. Please ensure Advanced Options is clicked. Click the Clean button followed by Yes to proceed. Upon completion, click OK to reboot your computer. After the reboot, please wait for the program to reopen. You will be presented with the option to install Malwarebytes for Windows. Click NO. We only just want the uninstall. Close the tool when done. [ C ] Now you are ready to download the setup for Beta 4.0.2 of Malwarebytes for Windows. download the setup file from this link. Click the blue-color download button on that link. Ignore the text in middle of that page. Be sure to SAVE the file first. Save it to the Downloads folder. ( or else to the Desktop ). Then using your mouse-pointer, do a Right-click on the setup file and select RUN as Administrator. Reply YES when prompted by Windows. Reply YES to allow it to proceed. Follow all prompts. Have lots of patience. Let me know when this is all done. Provide details. On the next pass, I can guide you on re-activating the Premium license.
  8. Hi. Glad to know that the popups ceased. I would still recommend doing all of the rest of the suggestions I made. Let me know if you need anything else. Sincerely.
  9. Hi Wheeler47. Be sure that this pc was rebooted today. This pc is reported to have Norton Security Suite. I would suggest that it be adjusted to treat Malwarebytes for Windows as a trusted application. There is one written article on that subject. https://support.malwarebytes.com/docs/DOC-1123 Though we are dealing with the Beta version 4, the principles are the same. Once you have Norton adjusted, you can go about doing the Malwarebytes beta setup. Take your time. Have patience.
  10. I've not heard from you since Wednesday afternoon. In any event, I am convinced there is no infection is here; and I am marking the case for closure. You may delete any files I had you download. . Best practices & malware prevention: Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources. First rule of internet safety: slow down & think before you "click". Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos). Free games & free programs are like "candy". We do not accept them from "strangers". Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program. Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next". Use a Standard user account rather than an administrator-rights account when "surfing" the web. See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet. Do a Windows Update. Make certain that Automatic Updates is enabled. https://support.microsoft.com/en-us/help/12373/windows-update-faq Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware. For other added tips, read "10 easy ways to prevent malware infection" All the best to you. Sincerely. .
  11. Good afternoon. I hope the weekend is going well. How are things ?
  12. Good afternoon. I hope the weekend is going well. How are things ?
  13. Good afternoon. I hope the weekend is going well. How are things ?
  14. Good afternoon. I hope the weekend is going well. How are things ?
  15. Thanks. The report result from Adwcleaner is very good. The ESET scan did find a number of P U P ( potentially unwanted add-ons) and removed them. I believe your system is now in good shape. But you can run a different scan, for another opinion. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Let me know the result of this.
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