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Maurice Naggar

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About Maurice Naggar

  • Rank
    Eradicator de malware emeritus

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  • Location
    USA
  • Interests
    Security, Windows, Windows Update, malware prevention

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  1. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you
  2. Yes, things are normal. Glad to know that the scans reported no threats. Backup is your best friend. Keep backups of your system on a regular basis to offline storage & keep those safe. https://forums.malwarebytes.com/topic/136226-backup-software/ It is not enough to just have a security program installed. Each pc user needs to practice daily safe computer and internet use. Best practices & malware prevention: Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources. First rule of internet safety: slow down & think before you "click". Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos). Free games & free programs are like "candy". We do not accept them from "strangers". Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program. Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next". Use a Standard user account rather than an administrator-rights account when "surfing" the web. See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet. Do a Windows Update. Make certain that Automatic Updates is enabled. https://support.microsoft.com/en-us/help/12373/windows-update-faq Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware. For other added tips, read "10 easy ways to prevent malware infection" Stay safe. I wish you all the best. 😎 Sincerely, Maurice
  3. Hello. Good afternoon. Do you still need help ? Did you see my reply ?
  4. Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks
  5. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you
  6. Good afternoon. You indicate that you have deleted the file. ok. [ and by the way, there is no need to click on the Quote spot when starting your own reply. It is only you and myself on this thread. You just simply start typing into the white box at the bottom of the forum page. ] As far as scanning the system for infections, let's start with a scan by Malwarebytes for Windows. Please do a new Scan on this machine, using Malwarebytes for Windows. To run a Threat Scan, open Malwarebytes for Windows and click the blue Scan button. Have patience during the run. When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical. Then click on Quarantine selected. Then, locate the Scan run report; export out a copy; & then attach in with your reply. See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4
  7. Good afternoon. It's great to know that the Malwarebytes is on the latest release. Bravo. Do one new scan with Malwarebytes and then let me know the result. and let me know if you need other help. [ 2 ] The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Let me know the result of this. The log is named MSERT.log the log will be at (in most cases ) C:\Windows\debug\msert.log Please attach that log with your reply. [ 3 ] SecurityCheck by glax24 I would like you to run a tool named SecurityCheck to inquire on the current-security-update status of some applications. Download SecurityCheck by glax24 from here and save the tool on the desktop. If Windows's SmartScreen blocks that with a message-window, then Click on the MORE INFO spot and over-ride that [ click Run Anyway ] and allow it to proceed. This tool is safe. Smartscreen is overly sensitive. Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt
  8. I do believe we can put this as having been taken care of. Taking more care with email management in the Outllook client will help a tremendous amount. I would just do a new scan with Malwarebytes for Windows and see about the result.
  9. That is great news. Way to go on your part. If you need anything else, let me know. Sincerely, Maurice
  10. This scan report is good & very encouraging. Lets get this Malwarebytes updated to the very latest Version. The latest is Version 4.1.2.73 start Malwarebytes. Click Settings icon and look for the General tab, Click on "Check for Updates". Have patience. Follow all prompts. Let me know after you have the latest.
  11. I dont think that is the way to look at all of the User accounts on Windows 7. To do that on Windows 7 use these ways Click Start, and then click Control Panel. Click Performance and Maintenance, click Administrative Tools, and then double-click Computer Management. The Computer Management window for the local computer is displayed. Open Computer Management, and go to "Local Users and Groups -> Users." On the right side, you see all the user accounts, their names as used by Windows behind the scenes, their full names (or the display names), and a description for each.
  12. Sometimes, in tough spots, exiting and the Restarting the program does DO a lot of good. A real big bunch of items were tagged by Malwarebytes for Windows as "PUP.Optional.DriverPack.BITSRST" and it appears most were in a TEMP sub-folder %userprofile%\APPDATA\LOCAL\TEMP\ Those are not where one keeps one's normal documents. Most all of these were in that sub-folder's sub-folder DRIVERPACK-20200702152615 . This report says that the Version is still 4.0.4 Please, lets get the program upgraded to the very latest. There have been many fixes & many improvements since that old version. start Malwarebytes. Click Settings icon and look for the General tab, Click on "Check for Updates". Have patience. Follow all prompts. Let me know after you have the latest. https://support.malwarebytes.com/hc/en-us/articles/360042187934-Check-for-updates-in-Malwarebytes-for-Windows-v4 https://support.malwarebytes.com/hc/en-us/articles/360039699354-Video-Check-for-Updates-in-Malwarebytes-for-Windows-v4
  13. Hello. There is one item in the Quarantine area of Malwarebytes; but you need to be able to Open the program in order to "see" it or do anything for it. Quarantine Information ================================== 2020-07-03T00:03:21Z | C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20060.19005.0_x64__8wekyb3d8bbwe\VIDEOPROJECTSLAUNCHER.EXE [file | Malware.Generic.3322094241] Q: Is there any other means for you to get a new copy of VIDEOPROJECTSLAUNCHER.EXE You appear to be logged in with an Administrator-level account, so that ought to allow you all access rights. Could yu possibly see if you could ( temporarily ) exit out of AVG antivirus ? [ in the hope that that will help some ] [ 2 ] Could you please make sure that Malwarebytes for Windows is all up to date. Start Malwarebytes. Click Settings icon at the top. Look for the General tab. Next click the button " Check for Updates ".
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