Maurice Naggar

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About Maurice Naggar

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    USA
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    Security, Windows, Windows Update, malware prevention

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  1. Yes, Steve, you are correct. As I said, you do need a second re-install after which all is well. Same advice I gave before. By the way, here is a screenshot of that "message".
  2. The message sometimes shows "mbamservice" on the mini bar at top and the "body" of the mini-window showing "Could not start service". It does not happen to all. It is not a version issue. The best way to deal with it is to (a) Restart Windows. (b) re-run the mb-setup installation file.
  3. Hi Dagar74, Your setup is fine. Be aware that the 1.0.1648 / 1.0.1653 refers to the "database set", which is updated several times per day. This pc has Kapersky, which typically also have a firewall. Thus typically needs adjustment for what I term "trusted application" settings. This pc has Kaspersky installed, so it is worthwhile to review it and be sure it has the adjustments that are needed. To set exclusions for Malwarebytes in Kaspersky please do the following: Open Kaspersky Total Security Click the Settings button on the bottom left (looks like a cog/gear) Click *Additional* Click *Threats and Exclusions* Click Trusted applications In the new window that pop up click *Add* at the bottom right Under *File or folder* click *Browse* Navigate to the following folder (or your install location for Malwarebytes if it's different from the default location): C:\Program Files\Malwarebytes\Anti-Malware Click Select Make sure that ALL Protection components are selected and the Status is Active Click Continue on the Confirmation popup Click *Add* at the bottom right Under *File or folder* click *Browse* Navigate to the following: C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mwac.sys C:\Windows\System32\drivers\mbamswissarmy.sys C:\Windows\System32\drivers\mbamchameleon.sys C:\Windows\System32\drivers\farflt.sys C:\Windows\System32\drivers\mbae64.sys (64-bit only) C:\Windows\System32\drivers\mbae.sys (32-bit only) Click "Add" at the bottom right You will need to repeat steps 12-14 for each of those files individually As an added precaution you will also want to *disable* Advanced Disinfection. Open Kaspersky Total Security Click the Settings button on the bottom left (looks like a cog) Click Additional Click Threats and Exclusions Uncheck the box next to "Enable Advanced Disinfection technology" When all done, use the Windows Start menu and do a Restart.
  4. Hi Dagar74, Please let us know the Brand-name of antivirus on this machine. Is it McAfee, TrendMicro, Norton / Symantec, Security Essentials, Avast, BitDefender, Kaspersky, or some other brand, which one exactly? The antivirus may well be silently ( but innocently ) interfering with our real-time protection functions. This report tool will collect some information on the installation of Malwarebytes and create a report for review: Please close all open work programs and save your work. Let's please have all open user programs closed so that you see a cleared up view to the Desktop. Download mbam-check.exe and save it to your desktop "from this link" On Vista/Windows 7, 8, 10, Right-click on mbam-check-.exe & select Run as Administrator & allow to Run when prompted by User Account Control. Reply YES when prompted to allow it to proceed. Do have patience while the tool runs. The tool runs super fast, and will flash a command prompt window. After a minute or so, or if you do not see any movement, please look on the Desktop for the file. It should then create a log file mb-CheckResult.txt on the DESKTOP You should attach the mb-CheckResult.txt file located on "your desktop".
  5. Check close to be sure no "devices" are attached ( like printer, scanner, etc) and that no CD, DVD, or external USB attachment is in. When you powered it up does your hardware even display the hardware BIOS startup display?
  6. Well done. You are welcome.
  7. Just a FYI. I have not seen that behavior on mine. If you would review in MB3, Settings > Application tab, scroll down to the section Windows Action Center, the default and recommended selection should be on "Let Malwarebytes apply the best Windows Action Center settings". The top choice of 3.
  8. Please make it very clear, Did you Power off the system one time, yet? If not, do do that. A blank or dark screen just means that either the pc is stalled or that Windows has yet to load up. This is where the power off > waiting a while, power back on will help. Then if it is still dark, have infinite patience. try tapping the Escape key or space bar a few times. That my kick it into a movement. Likewise, try making elliptical or circular motions with the mouse to see if it moves. Your description of the "audio track" tends to re-confirm that it was a scare-ware screen on Chrome. Need for situational awareness The fact "the scam" *alleged* an "infection" does NOT mean it is actually true that your machine is infected. It making an assertion is not the same as a real proof of infection. Real proof of infection is only done by a antivirus scan locally on your machine and or a scan with reports from our Malwarebytes software program. NOT in the borders of a web browser. The fact that it had shown up within the borders of the web browser should be a big tip of it being fake. Real legitimate security programs do not display in a web browser. Getting rid of bogus screen (s) One expects that next time you startup Chrome it ought not to have the scam screen any more. But forcing Chrome to close should get rid of it. But this is how to deal with those: Press and hold *ALT*-key on keyboard and then tap the *F4* function key a to get the foreground windows closed and done away with. ( repeat use of ALT + F4 sequence). ALT + F4 is especially helpful against the smaller window ( if any) that is up in front. Repeat ALT + F4 for each screen that the scam is on. ALT + HOME key on the keyboard will put your browser page back onto your prior choice for Home page. That easily deals with the bigger full page displayed. Then while still in the web browser, press and hold SHIFT + CTRL + DELete keys to start the process to delete all browser cache & history. Another way is to press and hold CTRL key on keyboard and then tap W key. CTRL + W That should close the Tab page of the web browser. You can repeat as needed. Another way: is to open a new Tab by using CTRL +T ( that opens a new tab). Then you can use your mouse go to the rogue tab & then click the X control on the upper right top of the rogue tab-window). Have patience when you try this. And, there is always the ability to end the web-browser program thru using Windows' Task Manager applet. Click the Start button and type: taskmgr.exe and then press Enter. In the processes tab, find the process for whichever browser you are running: iexplore.exe, firefox.exe, chrome.exe, MicrosoftEdge.exe, MicrosoftEdgeCP.exe and then click _End Process_ or _Terminate_.
  9. which version of Malwarebytes is now on this pc? Please let us know the Brand-name of antivirus on this machine. Is it McAfee, TrendMicro, Norton / Symantec, Security Essentials, Avast, BitDefender, Kaspersky, or some other brand, which one exactly? The antivirus may well be silently ( but innocently ) interfering with our real-time protection functions. This report tool will collect some information on the installation of Malwarebytes and create a report for review: Please close all open work programs and save your work. Let's please have all open user programs closed so that you see a cleared up view to the Desktop. Download mbam-check.exe and save it to your desktop "from this link" On Vista/Windows 7, 8, 10, Right-click on mbam-check-.exe & select Run as Administrator & allow to Run when prompted by User Account Control. Reply YES when prompted to allow it to proceed. Do have patience while the tool runs. The tool runs super fast, and will flash a command prompt window. After a minute or so, or if you do not see any movement, please look on the Desktop for the file. It should then create a log file mb-CheckResult.txt on the DESKTOP You should attach the mb-CheckResult.txt file located on "your desktop".
  10. On a license renewal anniversary, there is no need to do a any new install. Independent of that, if your pc has version 2.2 you can get Malwarebytes 3.0.6 with component update 4 ( CU 4) on your own. There is no cost for the upgrade. See this announcement link The Malwarebytes 3 includes multiple type of protections all in one single program. Anti-malware + anti-exploit + anti-ransomware + web protection. Your pc will do better with it.
  11. First, on that "notice of infection". Did that pop out on a web browser tab-screen ? Did it have a so-called tech support phone number? Don't be fooled by fake screens. What exactly showed the "message"? was it on Chrome browser ? As to the pc state. First, caps lock should be off. You did not say what is now showing on the screen monitor. What may have happened is Windows has booted into a Temporary User profile. Shutting down ( power OFF then wait about a minute; then Power back ON) and restarting the machine a couple should restore the normal Windows profile. or if not > open the Malwarebytes program > click on "Settings" > "Protection tab" Scroll down to the "Startup Options" > uncheck the box beside "Start Malwarebytes at Windows Startup" and shut down and reboot again. Your normal Windows account profile should load.
  12. No, there are no issues. I have been using various of the latest preview builds. Not seen any issue. You simply would want to be sure to have Malwarebytes 3.0.6.1469 with the component package 1.0.96 Click Settings > click About tab
  13. Yes, thanks, that is a known issue. There is a Help-portal knowledge base article. F-Secure Internet Security and Malwarebytes 3.0.6 conflict Regards.
  14. Uninstall Malwarebytes from the "Windows Control Panel": For help using Windows XP, Vista, 7, 8, click "HERE" For Windows 10 users, click "HERE" Uninstall each Malwabytes program you have ( if more that one, uninstall the others too). If you do not see Malwarebytes, skip the uninstall above, but do do the rest below Restart the pc. Step 2: Install our latest update of Malwarebytes by following the link below. "from this link" And please be sure to SAVE it first. Then run it after. Double-click it to run the installation. Accept the license agreement when prompted. Then accept the other default options. When all done, Restart the pc. Let me know the result after this is done. "Activation for Premium License" If you do not have your license handy or have mis-placed it, you can get Cleverbridge to email it to you, if you purchased subscription: To obtain your Malwarebytes Premium license key, you can perform a license lookup here Enter your email address in the form, and you will receive an email from Cleverbridge with your license information.
  15. Hi, It's best for you to recheck with Cleverbridge directly, either thru the web or contact them directly during their business hours. Cleverbridge handles all payments and credit card charges. The Cleverbridge webform for help The Cleverbridge telephone help line during their business hours Your license won't drop off; there is a built in grace period.