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Maurice Naggar

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Maurice Naggar last won the day on February 3

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    USA
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    Security, Windows, Windows Update, malware prevention

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  1. Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed. It will not take much time, First download & save it download link Then be sure to close all web browsers after the download & before launching the tool. Then go to where the EXE file is saved. Start Adwcleaner. Then do a scan with Adwcleaner NOTE: IF Adwcleaner in the results shows "no items" flagged, then please click on the button marked "Run Basic Repair"
  2. Just simply leave the Quarantine items just where they are now, in the Quarantine. I will be posting another action scan for this pc
  3. To answer your question at the very top No you are not cooked. There are some P U P Optional type adwares. You just need to TICK select all lines for action and removal.
  4. Next steps. First some housekeeping, and then one Scan. Start Malwarebytes. Click Settings ( gear ) icon. Next, let us make real sure that Malwarebytes does NOT register with Windows Security Center Click the Security Tab. Scroll down to "Windows Security Center" Click the selection to the left for the line "Always register Malwarebytes in the Windows Security Center". { We want that to be set as Off .... be sure that line's radio-button selection is all the way to the Left. thanks. } This will not affect any real-time protection of the Malwarebytes for Windows 😃. now Click the General tab. Under Application updates, click the Check for updates button. When it shows a new version available, Accept it and let it proceed forward. Be sure it succeeds. If prompted to do a Restart, just please follow all directions. Next, the Malwarebytes scan Next, click the small x on the Settings line to go to the main Malwarebytes Window. Next click the blue button marked Scan. When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical. >>>>>> 👉 You can actually click the topmost left check-box on the very top line to get ALL lines ticked ( all selected). <<<< 💢 MB4_scan_tick_ALL.jpg.d5c4071c62ed66534301fbb217b93bc0.jpg Please double verify you have that TOP check-box tick marked. and that then, all lines have a tick-mark Then click on Quarantine button. MB4_scan_all_Quarantine2.jpg.6c45445994d4125c0b617ac7c5551e03.jpg Then, locate the Scan run report; export out a copy; & then attach in with your reply. See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4
  5. Hi, I will guide you. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/
  6. Good day to you. How is it going as far as all my previous suggestions ? Also, what is current status as to the main issue ? Please advise.
  7. This is only for after finishing the ESET Onlinescanner and you attaching the log from ESET. These here are the next steps. If you run into a issue or problem, then please be sure to Stop and ask me first for guidance. These procedures will help to get your Windows in better state. the custom script will be a big help. Please do the following actions, so that Microsoft Defender antivirus runs side-by-side along with Malwarebytes. Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center Click the Security Tab. Scroll down to "Windows Security Center" Click the selection to the left for the line "Always register Malwarebytes in the Windows Security Center". { We want that to be set as Off .... be sure that line's radio-button selection is all the way to the Left. thanks. } IF that line-selection is greyed-out unavailable, do not fret. Just skip over that. This will not affect any real-time protection of the Malwarebytes for Windows 😃. Close Malwarebytes. > NEXT, Please be sure to do a WINDOWS RESTART. Then please wait for the system to settle and showing ready for use. There is a serious infection of a fake "Googleupdater" scheduled task along with two bundled "googleupdater" services. Please run the following custom script. Read all of this before you start. The meaning of the "Fix button" operation here is just to run a custom script just for this particular machine. NOTE-1: This custom fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will remove the "GoogleUpdater" exploit malware infection. It will attempt to run scans with Microsoft Defender antivirus. It will attempt to clear Cache files of web browsers. It will attempt to clear temporary file areas. It rebuilds the Winsock. Depending on the speed of your computer this fix may take 50-55 minutes or more. Please Close all open work before you actually do begin this run. FRSTENGLISH program location: at this folder C:\Users\Pedro\AppData\Local\Temp\mwb8871.tmp\FRSTEnglish.exe The tool is already on system. That is what we will use. Please download the attached fixlist.txt file and save it to folder C:\Users\Pedro\AppData\Local\Temp\mwb8871.tmp\ Fixlist.txt- < - - - - NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work. Right-click with your mouse on FRSTENGLISH and select "Run as Administrator" and reply Yes and allow it to proceed when prompted. That is important. next, press the Fix button just once and wait. You will see a green-color scroll display while FRST is running. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the C:\Users\Pedro\AppData\Local\Temp\mwb8871.tmp\ folder (Fixlog.txt) . Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply. NOTICE: For potential outside readers, This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause harm. [/color] Please stick with me until after I give the all clear. There will be more to do later.
  8. Hello. My name is Maurice. I will guide you. The last Malwarebytes scan 2024-03-10 09:33:45 reported no malicious infection. But there is a real-time website IP block which refers to a domain "mdtradio.com". The real-time web protection is keeping the pc safe from potential harm. Removing pesky malware can be an involved set of tasks over separate runs. Have much patience. Follow my directions. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Only run the tools I guide you to. Do not run online games while case is on-going. Do not do any free-wheeling web-surfing. The removal of malware isn't instantaneous, please be patient. Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure. Please stick with me until I give you the "all clear". If your system is running Discord, please be sure to Exit out of it while this case is on-going. Do these 2 steps so that ALL folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start. 1. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ 2. Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ As a next step, I suggest the following: This is for a scan with ESET Onlinescanner (free). ESET is a well-respected, well-known entity and tool. ESET Onlinescanner checks for viruses, other malware, adwares, & potentially unwanted applications. This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run. Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. If upon launching the Esetonlinescanner, there is a windows-message box displaying A driver cannot load on this device. Driver ehdrv.sys then, please, TICK the check-box "Don't show this message again" and then, click the Close button on that window-box. The ESET scan will proceed forward. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes When prompted for scan type, Click on CUSTOM scan and select C drive to be scanned Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You may step away from machine &. Let it be. That is, once it is under way, you should leave it running. It will run for several hours. At screen "Detections occurred and resolved" click on blue button "View detected results" On next screen, at lower left, click on blue "Save scan log" View where file is to be saved. Provide a meaningful name for the "File name:" On last screen, set to Off (left) the option for Periodic scanning Click "save and continue" Please attach the report file so I can review
  9. Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks
  10. Hello. For your benefit, and possibly other readers, the issue of not accessing antivirus & security sites was cleared away. Cured. Alas, I have not heard back from you. I had suggested the scan with Kaspersky.
  11. I understand that you did a Factory Reset. Do these 2 steps so that ALL folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start. 1. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ 2. Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Next, you can simply download & save a new copy of the tool FRST64.exe from this link https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/ Go to where FRST64 was saved. RIGHT-click on FRST64.exe and select Run as Administrator and tap ENTER. And reply YES to allow to proceed. When the tool opens click Yes to the disclaimer. And be very sure to TICK the box for Addition.txt Press the Scan button. It will make a log (FRST.txt & Addition.txt) in the same directory the tool is run Have patience since the run may take something like 10 or so minutes (less depending on your hardware speed) Close Notepad IF those show up on Notepad. Just please Attach the 2 files FRST.txt +Addition.txt with your next reply. ( 2 ) Download Farbar's Service Scanner utility and Save to your Desktop. Right-Click on fss.exe and select Run As Administrator. Answer Yes to ok when prompted. If your firewall then puts out a prompt, again, allow it to run. Once FSS is on-screen, be sure the following items are check-marked: Internet Services Windows Firewall System Restore Security Center/Action Center Windows Update Windows Defender Other services Click on "Scan". It will create a log (FSS.txt) in the same directory the tool is run. Please attach that file.
  12. I regret the trouble. Please have added patience. I'll get you through this. Power off the pc at the power-button and wait like one minute. The next time, IF a repair prompt with options is shown, do not click repair. Instead click Advanced Options. Click the Advanced options button. 2. Click on Troubleshoot. 3. Click on Advanced options. Click on "Command Prompt" Let me know once after you have it there.
  13. Please first, be sure to CLOSE any programs or apps you have open at this time. Next, be sure to do a Windows RESTART. Then wait for system to be fully ready. Then, please,run the following custom script. Read all of this before you start. The meaning of the "Fix button" operation here is just to run a custom script just for this particular machine. NOTE-1: This custom fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will attempt to remove the obvious infections. It will also run some scans with Microsoft Defender antivirus. It will attempt to clear Cache files of web browsers. It will attempt to clear temporary file areas. It rebuilds the Winsock. Depending on the speed of your computer this fix may take 50-55 minutes or more. Please Close all open work before you actually do begin this run. FRSTENGLISH program location: Downloads folder. The tool is already on system. That is what we will use. Please download the attached fixlist.txt file and save it to Downloads Fixlist.txt<- < - - - - NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work. Right-click with your mouse on FRSTENGLISH and select "Run as Administrator" and reply Yes and allow it to proceed when prompted. That is important. next, press the Fix button just once and wait. You will see a green-color scroll display while FRST is running. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply. NOTICE: For potential outside readers, This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause harm. This is ONLY the first round. The infections have also dinged / damaged some Windows key security services. There will be more fixing later, along with running other reports and doing other security scans. Stick with me Until I give the all clear. Meantime, no games and no un-necessary web surfing. If you run into a issue or a hitch, then STOP and let me know and wait for my reply and guidance. This set of infections is multi-faceted.
  14. Have Lots of patience. It depends on speed of machine and how many active programs it is running
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