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  1. As this issue has been discussed and answered I will go ahead and close the topic now
    5 points
  2. I'm not in a position to know about staffing details, but it seems obvious to me that it's the same as it is for the volunteers here. There aren't nearly as many Mac users as their are Windows subscribers. That means the number of customers needing support are significant fewer and the profits from Mac subscriptions are similarly much lower in total. But the protection provided to us is much closer to that provided to Windows users and increasing over time, so why shouldn't the price be the same? It's simply the way profitable service companies operate.
    3 points
  3. Windows Build 202xx is only for those who elected to be in the Windows Insider DEV Channel . That is still a beta version. 20236, 20242 is one of those for the 21H1 version of Windows for the year 2021. Not for everyday regular end-user. I think we need to make that clear for casual readers.
    3 points
  4. Happy World Food Day Please visit our Facebook page Facebook To celebrate, our culinary, creative Malwarenauts from all around the world handcrafted our very own MalwareBITES cookbook to share with you. Enjoy some of our favorite recipes from the comfort of your home Get cooking now: https://bit.ly/3k7cqnt
    3 points
  5. Software and Hardware Problems Upgrading from Girlfriend application Wife issues; Last year a friend of mine upgraded from Girlfriend 4.0 to Wife 1.0 and found that it's a memory hog leaving few system resources for other applications. He is also now noticing the Wife 1.0 is also spawning Child-processes which are further consuming valuable resources. No mention of this particular phenomenon was included in the product documentation, though other users have informed me that this is to be expected due to the nature of the application. Not only that, Wife 1.0 installs itself so that it
    3 points
  6. Hello, Sorry for the delay. We just released 8.0.8 a few minutes ago alongside a new definition package: The delay you saw since July was also due to an backend change we've been working on over the past weeks. Things are resuming as usual from now on.
    3 points
  7. Hello Malwarebytes Community, Hoping you are all healthy, safe and in good spirits, we have just released a new version of your product, 4.2.1.89 component package 1.0.1061 As always, If you don't want to wait for the 'Update Available' notification, go right ahead and retrieve the update manually by clicking "Check for updates" in Settings > General. What’s New in this 1.0.1061 component package: Improved Scan Report Usability Improved detection and remediation Improved performance Some Issues now addressed: Fixed: W7 Install or Upgrade failu
    3 points
  8. I found a copy of that file, and it definitely looks like a component of BirdMiner. It's just a data file, and not critical to remove if all the other BirdMiner-related items have been removed, but we'll still get that added to the database. As for why it can't be removed, we're seeing an issue right now where bugs in macOS are causing some BirdMiner files to become protected by System Integrity Protection (SIP). This is not normal, but it means that there is no way to remove the file without disabling SIP. I'd follow the recommendation of adas above to turn off SIP, then delete the file.
    3 points
  9. @bjm sounds like some simple mis-communication from the Newegg support staff OR they just don't have access to that level of information and therefore cannot truthfully answer it. We do not have a public list of authorized retailers, resellers, etc. Generally speaking, any major retailer can sell Malwarebytes products and several major online retailers (e.g. Newegg, Amazon, etc.) can too along with select reseller partners (e.g MSPs, IT service providers, computer repair shops, etc.) and distributors. Our support staff can help verify a purchase if you question it. With that being s
    3 points
  10. @bjm Newegg is a retailer that is authorized to resell certain Malwarebytes products. They offer the boxed, key card, and digital versions for retailers. As already stated, this is similar to other authorized resellers and retailers like Amazon, Bets Buy, Staples, Office Max/Office Depot, and more.
    3 points
  11. Nothing new there. 👽 Even when your questions have been answered by 2 excellent longtime members of this Community!
    3 points
  12. Malwarebytes has never restricted any valid license key to a specific version of the product; ALL valid licenses work for all versions of Malwarebytes for Windows. The only issue would be if the licenses were pirated, which they clearly are not, especially since all modern (v3 and newer) license keys are provided by Malwarebytes to whoever is the original source for the licenses (i.e., whoever Newegg got them from). Likewise, for registering the license with My.Malwarebytes.com, as long as it is a legitimate/valid license key you will be able to register with My.Malwarebytes.com. No
    3 points
  13. I would go ahead and get it. The issues in the past were all about the old lifetime keys that were floating around. Since this is a subscription I would not worry. The same instructions apply like Amazon purchases in regards to registering it in your Malwarebytes account. It will be upgradeable to any future version during the subscription period. Since you mentioned the 10 device license, be aware the license term begins when the first device is activated.
    3 points
  14. Yes, actually, most users aren't seeing these issues. The way that adas has been handling this, both here and on our support system, is appropriate. The data you sent in shows that you've got multiple Chrome extensions installed across multiple different users, and having a large number of browser extensions is known to cause increased scan times (which could also cause increased CPU usage by the daemon). We generally recommend NOT having large numbers of browser extensions installed, as each extension increases your attack surface through your most vulnerable point of attack: your web br
    2 points
  15. Windows 10 got build 20236 today and it broke Internet connection on 2 PC's. Rolled back to 20231 and it was fine. Upgraded to 20236 again and was broken, but this time gave me a tcpip.sys GSOD error. Searched for fixes and 1 of them was Antivirus. Opened Malwarebytes and turned off Protections and Internet came back. I narrowed it down to Web Protection only has to be off.
    2 points
  16. 2 points
  17. 2 points
  18. We believe we found the offending rule. This should be fix in about 45 mins. Will post back here when new rules are public
    2 points
  19. I've sent a notification to Research via the FP escalation system and a member of the team should be along to confirm the issue soon.
    2 points
  20. Please note that this is an Insider Preview build which is not supported but we are investigating to see if there is something on our end that we can do to resolve this issue. Thank you everyone
    2 points
  21. Running well here too !@AdvancedSetup Unfortunately I don’t have those speeds from my ISP and I running a 6 year old laptop with just SATA drive. I really like MB Privacy. 👍
    2 points
  22. Ladies and gentlemen from our Malwarebytes Community Hoping you are all safe and calm, we want to let you know we have started rolling out a new version of your product, 4.2.1.89 component package 1.0.1070 As always, If you don't want to wait for the 'Update Available' notification, go right ahead and retrieve the update manually by clicking "Check for updates" in Settings > General. What’s New in 1.0.1070: Improved detection and remediation Improved performance Improved updating functionality Some Issues now addressed: Fixed: MB4.2.1 fails t
    2 points
  23. @Steve1982 The current Beta version is 1.4.5 released on 11 August 2020 expiring on 09 November 2020. I am not aware of the stable version The definitions are: Call Protection 1.0.2020100923 (dated 09/10/2020) Web Protection 1.0.2020100923 (dated 09/10/2020) AdBlocker 1.0.2020100717 (dated 07/10/2020) I hope it will be useful to you
    2 points
  24. Currently running the latest beta as well, no issue sound yet. great job MB team
    2 points
  25. FYI @adas and @treed, it's been almost 6 days and no crashes! I would say the beta version fixed the RTProtectionDaemon crash. Thanks again!
    2 points
  26. Hello, I'm pleased to share the announcement of AdwCleaner 8.0.8! It contains various stability improvements and fixes over the 8.0.7: More precisely, we realized that some infections are locking AdwCleaner's working directory to prevent it from running so we now try to update the permissions on the working directory (by default C:\AdwCleaner) before using it, and inform you to use another directory from the command-line if we fail to change the attributes. We also improved the detection and cleanup logics, updated the translations and definitions. Another change we introd
    2 points
  27. I have passed your comments to researchers. Whatever is done (or not done) is their decision.
    2 points
  28. It removes the working directory (by default C:\AdwCleaner, but YMMV) only, as AdwCleaner doesn't use anything less than this working directory. The ability to delete logfiles from the UI will come shortly 👍
    2 points
  29. It sounds like you're in pretty good shape to me Since you're running the Home version of Windows, which doesn't support Remote Desktop, you won't have to worry about that, however I personally recommend disabling Remote Assistance which is another remote access feature in Windows. You should also take a look at our Tips to help protect from infection if you haven't already. It's a lot of info so you don't have to rush to get through all of it at once. Just take your time and get to it as you can. It includes much of what I've already told you, so you've already completed a lot
    2 points
  30. The website has been compromised. We are strongly recommending you to not enter your CC details on that webpage.
    2 points
  31. I don't think there's too much that can be done if a malicious actor only has your IP address. Every website you visit collects your IP, and as long as you have a decent hardware firewall (typically, your modem/router will have a firewall built in) along with the built in Windows Firewall (or if you want more control over it, you may install something like Malwarebytes Windows Firewall Control) you should be OK. You might also Disable Remote Desktop on your device, especially if you don't ever log into your device remotely. If you want to prevent others from seeing your actual IP addres
    2 points
  32. The most recent beta does actually add a bug fix for RTProtectionDaemon crashes. I suspect this will solve your problem, though of course it's also possible it won't.
    2 points
  33. Good luck, I hope it goes well, but please let us know if you do run into any further issues. Thanks And thanks for the assist @adas; I'm obviously far more familiar with the Windows version so I could only recommend basic troubleshooting steps so I too am glad you stepped in with another potential solution.
    2 points
  34. This should be fixed now. Please give up to ten minutes for it to take effect.
    2 points
  35. Thanks @1PW Yes, some of the sites like MajorGeeks grab this ahead of actual release. I normally wait until the main channel has it before I report it, but thank you for the heads up
    2 points
  36. Hello again Malwarebytes Beta community, We have just released another quick update to the Beta of your product, version 4.2.1.89 component package 1.0.1060 As always, If you are running Malwarebytes with the Beta Updates Setting turned and you don't want to wait for the 'Update Available' notification, go right ahead and retrieve the update manually by clicking "Check for updates" in Settings > General. Some Issues now addressed: Fixed: Outlook crashes when Exploit protection toggle is turned off Thank you so much. -Erix
    2 points
  37. Hi Alex. Support got in touch with me and resolved the issue. They explained that I had 2 legacy license keys in my account. So they removed them and added the one that should work. As I re-apply the new license key to my computers, they no longer show "Expired - temporarily extended". Thanks, Ron
    2 points
  38. That's great to hear, thanks for letting us know. I'm glad they got it sorted and that your key is being pirated no more If there is anything else we can help with please let us know. Thanks
    2 points
  39. Fixed! Thanks to @exile360, @Porthos, @AlexSmith, and @KenW for your help on this. I just checked my.malwarebytes.com, and the offending license id/key are gone, replaced by another. I tested it in a VM to make sure it worked, it did. There is great sorrow and weeping going on somewhere today 😇. I am going to miss this support case, I was up to 21 different devices that were using the license key/id! Most had older registration dates too. Let me know if a big license order comes into Malwarebytes today! 😂😎😳
    2 points
  40. I have been using Malwarebytes Premium for the last 4 years on my Mac. I bought all yearly subscriptions from Newegg. When one subscriptions nears the end I will activate the new subscription a day before the last one ends. When I activate a new subscription I register it in my account. I have had no problems getting support or updating the product. Mac and PC licenses are the same.
    2 points
  41. Final thought/post on the topic. If you need to protect 10 separate devices, The NewEgg deal can not be beat. Like i posted before, you get one key for use on 10 devices and the 1 yr timer starts when you activate the first device. If I needed it I would actually take advantage of the deal before it expires. Support, if you created a ticket will not get back to you before the NewEgg deal expires.
    2 points
  42. Well, the official answers are in the EULA which states that they only support purchases direct from Malwarebytes or through an authorized reseller. The additional info provided by Newegg, me, Porthos and anyone else who does not officially represent Malwarebytes and their legal agreements cannot say with absolute certainty whether or not the Newegg licenses will be honored as we've only our past experience which tells us that they should be. When in doubt, go with the official terms which state pretty clearly what the answers are. Since Newegg isn't an authorized reseller any more, those v
    2 points
  43. Hello again, I've done some more thinking on these issues and the EULA, and while I still stand by everything I said previously with regards to how it actually works right now, in spite of the official terms as outlined in the EULA, there is no guarantee that these things will remain true and I have to believe that they specify what they do in the EULA for a reason, meaning all of these allowances we've observed for licenses purchases elsewhere, entitlement to future product versions/updates/upgrades and the other issues under contention due to the wording of the EULA are likely going to
    2 points
  44. I realize that, however where you get the license is irrelevant; all valid Malwarebytes licenses for v3 qualify for free updates to new versions so your license key will work for v4 just as well as it does for v3.
    2 points
  45. @AlexSmith Thanks for the heads up! Everything is working again as expected! A big thanks from my wife also. 😃
    2 points
  46. @Aridane Thank you for sharing your experience with the beta!! We just released a new beta Component Update (v1.0.1056) which should resolve this issue. Can you go to Settings and perform a Check for Updates then see if the issue still occurs? Details on the new beta update are here:
    2 points
  47. Please try the new Beta and let us know if the issue is resolved for you.
    2 points
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