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Everything posted by Firefox

  1. One other item to check is the batteries... if they are weak, they can cause the mouse to do erratic things.
  2. Hello and Welcome @JanH To help troubleshoot your issue, you will need to post the requested logs above in post #2 under the hidden content for technical issues. That being said, a quick review of your scan log tells me your on an older version of Malwarebytes. Version: Components Version: 1.0.793 Update Package Version: 1.0.19106 You need to update to the latest version which may correct your issues by click on Settings and About and then click on check for updates Latest version is Component Version 1.0.823
  3. Hello and Welcome back, yes there is a way to do what you want, however only support can help you with that transaction.. For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/hc/en-us/articles/360038523934
  4. Try checking for updates, new version is CU 1.0.823
  5. @Ordinord, are you still with us? Can you confirm if updating your version of Malwarebytes solved your issues? Thanks
  6. Hello and Welcome to Malwarebytes. This may have been due to a false positive they had yesterday. Your version is a little out of date, Open Settings and then About Tab and Check for updates. You should be on: Version Components Version: 1.0.823 Update Package Version: 1.0.19064
  7. Canonical today published the first part of a tutorial series designed to help Windows 7 users migrate to Ubuntu Linux after Microsoft's decade-old OS reached end of support this month and stopped receiving security and bug fixes. "We will provide a series of detailed, step-by-step tutorials that should help less tech-savvy Windows 7 users migrate from their old operating system to Ubuntu," Canonical developer advocate Igor Ljubuncic said. Today's post covers the steps before the actual migration and the data backup stage, and it will be followed by other tutorials detailing the installation steps as well as the post-install configuration and desktop environment setup process. While Windows 7 refugees also have the option to upgrade to Windows 10 or to buy a new computer with an operating system under active support such as macOS or Windows 10, Canonical would gladly have them switch to its free Ubuntu Linux distribution. Read Full Story at BleepingComputer HERE
  8. Thanks for the logs, and just to be clear, you are still seeing the issue of sluggishness after the reboot? Someone on the team will review your new set of logs to see if they can get to the bottom of your issue. @LiquidTension
  9. Now that you are on the latest version, first make sure your rebooted after the update, even though it may have not asked you to reboot. Then see if the issue persists. If it does, then post a new set of logs as mentioned in post #2 above.
  10. Roger dat, thanks for the detailed explanation
  11. Please let us know if that corrects the issue. I would reboot the computer after the update even though it may have not asked for a reboot so you can start with a clean slate.
  12. More than likely yes, I can not confirm that entirely without reviewing logs from the computer in question. But the most current version has bug fixes so it will most likely correct the issue your having. If it does not then we will need to collect logs from your computer to see if anything else may be going on. Go Ahead and update.
  13. Just got updated to this version... I may be jumping the gun here, but what is included in this version?
  14. That is an older version, go ahead and update to the latest version as announced here, hopefully that will correct your issue.
  15. Those topics are from 2015, I am sure a lot has changed since then...
  16. Hello and Welcome @Claude22 … got to love geek squad. (NOT!) Create your My Account profile using the same email address you used to purchase your copy of Malwarebytes. https://support.malwarebytes.com/docs/DOC-1036 Then Login to My Account and there your can deactivate any subscriptions and then you can install and activate your copy on the new hardware. https://my.malwarebytes.com/
  17. Hello and Welcome @MacIntyre… you don't need a ticket number If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply.
  18. I would try updating to Malwarebytes 4, it has a better engine for detecting Malware. Once you upgrade, make sure to enable the scan for rootkits before performing your first scan with it. See if that helps.
  19. Yes Sir... I got all that, I was just sharing is all... LOL
  20. Thanks @LiquidTension for the info, I actually checked on another computer I use at home for capturing my camera feeds, and it actually had 3 ghost icons on it. Of course they all went away when I hovered over the.
  21. I have MB4 latest version installed with Beta option enabled. On all my Win10 workstations, when they roll out a new CU update that gets installed, its installing in the background with no confirmation from me (that's probably the way its suppose to work). I always know when there has been a new version installed because I always get two MB icons in the system tray like in the image below. Once is a "ghost" icon because once I hover the mouse over it, it disappears. (the one with the red triangle is the one that disappears). Its more of a nuisance than anything else.
  22. I may try your link as well @Maurice Naggar I have ran check for updates several times (it actually installed some today) but my version number is still Build 18362.592
  23. This may have been answered already, as of right now there is no Linux version of Malwarebytes. That's not to say that at one time they may develop one.
  24. I have it installed on at least 20 Surface Pro 4 computer and have no issues using MB4. The second AV I have installed along side MB4 is Symantec Endpoint Protection. I have not read your entire thread or looked at your log files, I was just simply answering your question is all.
  25. Hello and Welcome to Malwarebytes... That is really a loaded question. Having Malwarebytes and another AV will help with keeping infections from entering your computer. As far as being sufficient, well the only way to be fully protected on needs to have a fully patched computer.
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