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Firefox

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Everything posted by Firefox

  1. You were on an older version and seems you are not upgraded to the latest version 4.3.3.116, did the upgrade to the latest version help your issue any?
  2. @Chaisak5511 Just a quick look through the logs, you have quite an older version installed Malwarebytes version 4.3.0.98. Lets get you updated to see if that helps fix your issue. To begin, please try the following to see if it fixes the issue: Download the Malwarebytes Support Tool Accept the EULA and click Advanced Next click on Clean Follow the onscreen instructions and restart your computer if prompted to do so
  3. Hello and Welcome I am not seeing this block myself and my Edge browser is up to date. Can you please collect and upload as an attachment the diagnostic logs using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply.
  4. Hello and Welcome @Deano79 Sorry your having issues, you can try and disable your antivirus software and try and gather the logs again, if it fails, lets see if you can at least get these logs... Run the following scanning tool for us and we'll review these logs to see how we can assist you further. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to
  5. I clicked your link, it opens a new tab window, where its going to start downloading but it never starts for me... if I right click the link, it downloads a 0 bytes file.
  6. Can you please collect and upload as an attachment the diagnostic logs using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply.
  7. Hello and Welcome.... Please provide the requested logs from the bot above... also are you sure your using the correct version for windows XP? https://downloads.malwarebytes.com/file/mb3_legacy
  8. Hello and Welcome... If you don't mind me stepping in, the support tool was created for several reasons besides just collecting logs and such. The tool does help to perform a "Clean" install for folks that are having issues with Malwarebyes such as issues with a normal uninstall. We like to recommend using the tool for clean installs to ensure there are no issues left behind. Keep in mind, when you do use the tool to perform a clean re-install it does remove all your settings and anything in quarantine.
  9. Hello and Welcome, until someone from staff comes along and replies to you.... I found this in your logs... you have quite a bit of security installed. F-Secure Anti-Virus - Its disabled, if your not using it, then perhaps you need to uninstall it. These are all the VPN stuff I saw on your computer, are you using all those? Perhaps uninstall the ones you no longer use. You can also try to see if you can disable them to see if it will let you register Malwarebytes. OpenVPN Connect Radmin VPN OpenVPN Inc. NordVPN Google Chrome Extensions Gom VPN - Bypass and u
  10. you can send the logs in private to @AdvancedSetup he is a Malwarebytes Employee
  11. Glad you got it sorted out... and thanks for letting us know.
  12. Good Day, and Welcome to Malwarebytes.... Any reason you are still on V3, it is way out of date, Version 4 has many more features that help you protect your updated Windows 10 computer. I would update to V4 to correct the issue. https://www.malwarebytes.com/mwb-download/thankyou/
  13. I am glad to hear everything is back to normal... I will see if someone else can reply with some suggestions for you.
  14. Thanks for the logs, someone on the team will review them shortly, in the meantime proceed with a "Clean" install procedures...
  15. Please let us know if it resolves your issues.
  16. Can you please collect and upload as an attachment the diagnostic logs using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply. Once that is done go ahead and try this to see if it will solve your issue. Please try the following to see if it fixes the issue: Download the Malwarebytes Support Tool Accept the EULA and click Advanced
  17. interesting... I show this version
  18. Please do the following so that we may take a closer look at what is going on: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Once you got the logs, then please try the following to see if it fixes the issue: Download the Malwarebytes Support Tool Accept the EULA and click Advanced Next click on Clean Follow the o
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