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Firefox

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Everything posted by Firefox

  1. this most likely happened because your Update Package was 1.0.0, usually happens when something goes wrong and it gets set to that. When you did the repair option it installed the correct version. Latest Version is MB 4.0.4.49 Update Package 1.0.14928
  2. What happens if you re-install the driver for said device? If the device is a USB device, what happens if you unplug it and plug it into a different port?
  3. Thanks for the update @Valon, please continue to work with your case, they are the only ones that can help with your issue.
  4. Everyone's computer is different and its hard to see what may be causing your issue without looking at logs. You can provide the logs privately to the support staff and they may be able to assist you further, or you can always open a support ticket as well. You can go to https://support.malwarebytes.com/community/windows Open a support ticket or chat with support. Or you can send your logs privately to @LiquidTension or @AdvancedSetup
  5. Hello and Welcome @Valon Do you have a support ticket number? Also check for replies in your spam/junk mail folders.
  6. Hello and Welcome Please gather and provide logs with the Malwarebytes Support Tool so we can take a closer look at the issues you're experiencing. https://support.malwarebytes.com/docs/DOC-2396
  7. Thanks for your patience, someone from staff will help you shortly.
  8. Hello and Welcome @Imedion124 Malwarebytes is NOT a full fledged antivirus. The link below should explain it better, although it is talking about MB3 it pretty much applies for MB4 as well. Malwarebytes using its own engine for detection malware.
  9. Hello and Welcome @kittythehare, sorry to hear about your issues. The help desk is the only folks that can help with this issue. Please stick with your support ticket and wait for a reply from them, it could be a few days as they are quite busy at this time. Check your spam/junk folders for any possible replies. @nikhils or @AdvancedSetup maybe be able to look up your support ticket and give you a status.
  10. Hello and Welcome to Malwarebytes. While we wait for someone from staff to reply, please check your junk/spam folders for any possible replies that may have gone there by mistake.
  11. Hello and Welcome @Darkfish Please gather and provide logs with the Malwarebytes Support Tool so we can take a closer look at the issues you're experiencing. https://support.malwarebytes.com/docs/DOC-2396
  12. Thanks for the logs, someone from staff will review them and get back to you. @LiquidTension
  13. Sorry we don't see the attached files, did you perhaps forget to attach them?
  14. Hello and Welcome @xer0w You can find what you need by doing the following: Open MB4 In the main dashboard, click on the Detection History Box There you can click on the Allow List tab
  15. Yeah, but where does that money go? Who uses it, why not return some of that money to the customers.
  16. got me curious so I checked on mine, my scans happen weekly, at 2:02 AM according to the screenshot, it says Today as well.
  17. Hello and Welcome! If you could please update to the latest version 4 and if the issue still persists then please provide the requested logs. Please gather and provide logs with the Malwarebytes Support Tool so we can take a closer look at the issues you're experiencing. https://support.malwarebytes.com/docs/DOC-2396
  18. Not sure where you got that phone number from, Malwarebytes really does not have a tech support number to call, they do support via email, or chat.
  19. The increased scan time could also be due to the new scanning engines in version 4.
  20. If I am not mistaken, I don't think that Windows XP 64bit is supported either. Software requirements Windows 10 (32/64-bit) Windows 8.1 (32/64-bit) Windows 8 (32/64-bit) Windows 7 (32/64-bit) Windows Vista (Service Pack 1 or later, 32/64-bit)* Windows XP (Service Pack 3 or later, 32-bit only)* Active Internet connection
  21. @Maja_, yes you would have to have Malwarebytes installed before running the steps that @exile360 mentioned in post #34. We are not aware of any issues or conflicts at this time with EasySettingBox.exe application. Once we get the logs mentioned they can be reviewed by the team and they can assist you further and figure out what may be going on. Thanks for being patient and helping us trying to figure out what is going on.
  22. OK, now using the same support tool please perform a clean re-install Open the Tool, click on Advanced and then click on Clean. After a reboot it should ask you to download and re-install the latest version. Let us know how that goes.
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