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Firefox last won the day on July 17

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  • Birthday November 16

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  1. I run a combination of Symantec Endpoint Protection along with Malwarebytes or with some of my customers I run Microsoft Windows Defender along with Malwarebytes. Both work well together and no systems issues are being encountered. IMO since Malwarebytes does not target all types of files, I use both an AV and Malwarebytes.
  2. Glad to hear that @Porthos was able to fix your issue.... leave fast startup OFF, having it on was your issue.
  3. I surely don't work for Malwarebytes, but I know they take all suggestions seriously. Why would you come and make a suggestion and then only bash the company and its employees? Thanks for the suggestion all the same.
  4. Glad to hear it, if you want to reinstall you can do so using the same support tool, it should have prompted you if you wanted to re-install after a reboot. If it fails to install once again we will need a copy of the support logs to see what may be happening.
  5. Hello @jamjar Just to add what others have posted, make sure and protect your purchase and go to https://my.malwarebytes.com/en/login. There you can signup for your account, do so using the same email address you used to purchase your software. This way you can manage your license and have it stored for future reference.
  6. Hello and Welcome! Sorry your having issues, not sure about the site being blocked though. I am able to go to the site. Do you get any sort of notification or windows that pop up? Can you provide a screenshot? Also you may provide the requested logs above so we can review them and get to the bottom of it in order to help you better. Like I said, I can get to the site.
  7. Hello and Welcome! Sorry your having issues.... You have an older version installed: Malwarebytes version I recommend you install the latest version which will most likely fix your issue. Using the same support tool, click on Advanced options and select the Clean Option, this will uninstall the version you have and after a reboot will give you the option to install the latest version and apply your license key automatically. This should fix your issue.
  8. Hello and Welcome We need to get information from your computer in order to have the proper details to help you going forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  9. @AdvancedSetup can you look into the two ticket numbers above please?
  10. Sorry your having issues... For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key
  11. I do not work for Malwarebytes so my answers below are my words, and not those of the Malwarebytes company. 1. Did malwarebytes ever get hacked? A: Malwarebytes software, no, however they did have an incident related to the SolarWinds breach, that only affected some of their email. 2. Did malware ever sneak past your security? (I mean a virus/ malware that is known to you, not an unknown virus) A: Not that I am aware of, keep in mind no one product is 100% effective. 3. When does malwarebytes detect something as a treat? (When it's downloaded, when it's executed,...) A: Malwarebytes has many layers especially in the Premium version. Most things get detected on execution. If you have their browser guard extension, thein you are also protected even before you get to the infected page (that is if they already know about the threat) 4. Why can't the free users have real - time scanning? A: They have to make money somehow, they can't just give away all of it, after all they have employees they have to pay. 5. Why do scans take so much longer on a free version than on a premium? (Experienced it firsthand) A: I have not seen this firsthand myself, however since you are doing a manual scan, those do take longer to run, and they also work out your CPU pretty good.
  12. Hello and Welcome, sorry your having issues, but we are hear to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
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