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  1. Thanks @Eagle12 for the link/file. @LiquidTension will have a look at it when he gets a chance.
  2. Click on the three ... dots on the lower left and select Get Transfer Link
  3. Yes as long as its the "official" Malwarebytes Support Tool, and not something else that may have been download off the internet
  4. One other item to check is the batteries... if they are weak, they can cause the mouse to do erratic things.
  5. Hello and Welcome @JanH To help troubleshoot your issue, you will need to post the requested logs above in post #2 under the hidden content for technical issues. That being said, a quick review of your scan log tells me your on an older version of Malwarebytes. Version: Components Version: 1.0.793 Update Package Version: 1.0.19106 You need to update to the latest version which may correct your issues by click on Settings and About and then click on check for updates Latest version is Component Version 1.0.823
  6. Hello and Welcome back, yes there is a way to do what you want, however only support can help you with that transaction.. For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/hc/en-us/articles/360038523934
  7. Try checking for updates, new version is CU 1.0.823
  8. @Ordinord, are you still with us? Can you confirm if updating your version of Malwarebytes solved your issues? Thanks
  9. Hello and Welcome to Malwarebytes. This may have been due to a false positive they had yesterday. Your version is a little out of date, Open Settings and then About Tab and Check for updates. You should be on: Version Components Version: 1.0.823 Update Package Version: 1.0.19064
  10. Canonical today published the first part of a tutorial series designed to help Windows 7 users migrate to Ubuntu Linux after Microsoft's decade-old OS reached end of support this month and stopped receiving security and bug fixes. "We will provide a series of detailed, step-by-step tutorials that should help less tech-savvy Windows 7 users migrate from their old operating system to Ubuntu," Canonical developer advocate Igor Ljubuncic said. Today's post covers the steps before the actual migration and the data backup stage, and it will be followed by other tutorials detailing the installation steps as well as the post-install configuration and desktop environment setup process. While Windows 7 refugees also have the option to upgrade to Windows 10 or to buy a new computer with an operating system under active support such as macOS or Windows 10, Canonical would gladly have them switch to its free Ubuntu Linux distribution. Read Full Story at BleepingComputer HERE
  11. Thanks for the logs, and just to be clear, you are still seeing the issue of sluggishness after the reboot? Someone on the team will review your new set of logs to see if they can get to the bottom of your issue. @LiquidTension
  12. Now that you are on the latest version, first make sure your rebooted after the update, even though it may have not asked you to reboot. Then see if the issue persists. If it does, then post a new set of logs as mentioned in post #2 above.
  13. Roger dat, thanks for the detailed explanation
  14. Please let us know if that corrects the issue. I would reboot the computer after the update even though it may have not asked for a reboot so you can start with a clean slate.
  15. More than likely yes, I can not confirm that entirely without reviewing logs from the computer in question. But the most current version has bug fixes so it will most likely correct the issue your having. If it does not then we will need to collect logs from your computer to see if anything else may be going on. Go Ahead and update.
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