Firefox

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  1. The steps below will help you install the latest version cleanly... Let's try this first.... (It is recommended that you de-activate your Malwarebytes first before un-installing or using the clean removal tool - the tool can only backup the license info for MB3 so if you have MBAM v1 or v2 you have to de-activate it manually) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE) If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt) NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox
  2. Great, glad that worked for you....
  3. Well IMO, that argument should be made to HP.... we here at the Malwarebytes forum usually discuss Malware and such....
  4. Hello and Welcome to Malwarebytes. Actually version 3.0.6 is an older version, follow the steps below to get a clean install of the latest version. Let's try this first.... (It is recommended that you de-activate your Malwarebytes first before un-installing or using the clean removal tool - the tool can only backup the license info for MB3 so if you have MBAM v1 or v2 you have to de-activate it manually) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE) If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt) NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox
  5. No worries, it just helps keep track of who is being helped... thanks for understanding
  6. Sorry to hear that the issue has resurfaced... Thanks for posting the logs, lets wait for someone from staff like @dcollins to review the logs to see if he can tell what may be going on here.
  7. Its better to start your own topic so that someone can help you one on one. Everyone's computer is different so on fix may not work for all... Go ahead and start your own topic and post the logs mentioned below to get one on one help. Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt) Please let us know how it goes. Thank You, Firefox
  8. Sorry to hear your having issues. Let's try this first.... (It is recommended that you de-activate your Malwarebytes first before un-installing or using the clean removal tool - the tool can only backup the license info for MB3 so if you have MBAM v1 or v2 you have to de-activate it manually) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE) If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt) NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox
  9. IMO if you have installed the patch for the issue, there is no need to disable it.
  10. Simply download the newest version from --> HERE <-- and install over the top of your existing version.
  11. HP rolled out patches weeks ago on this issue... its sort of old news... http://www.zdnet.com/article/keylogger-found-on-several-hp-laptops/
  12. The Malwarebytes team will look at them... although there may be others that can view them. There is really no sensitive data in the logs.. If you prefer to have someone on the team look at the logs privately, you would have to send them via Private Message... you could send them to @dcollins for example.
  13. If it does happen again, then come back to this thread and post all the logs requested in step #2 above so someone from staff can review then and see what may be going on... Thanks
  14. Not saying its an issue, as I don't use Acronis... but I have not seen that issue using Norton Ghost....
  15. The technology in both Windows XP and Vista do not allow MB3 to fully function in that OS. Its not a limitation on Malwarebytes but a limitation in the already non supported OS of XP and Vista... its time to upgrade to at least windows 7... It has to do with the way API's work... and not being available in the older OS's.