Firefox

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About Firefox

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  • Birthday November 16

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  1. Upgrade Won't Install

    They usually do not delete posts unless the original poster requests it... Here is your other topic:
  2. Malwarebytes premium won't open

    Hello and Welcome! Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Thank You, Firefox
  3. Unable to contact license server

    Thanks for the logs... now lets wait for someone from staff to review them... @dcollins @nikhils or @AdvancedSetup
  4. Unable to contact license server

    While we wait for @exile360 lets get a few more logs if you don't mind and also one other thing... Can you go to this site using IE - It should return a page with just a message stating OK? What do you get? https://sirius.mwbsys.com https://keystone.mwbsys.com Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Thank You, Firefox
  5. Trend Micro wants me to uninstall Malwarebytes

    Its actually an abbreviation for Malwarebytes Antimalware v2. The abbreviation we use for Malwarebytes v3 is simply MB3. That being said, these are the files that need to be excluded in your Trend Micro. See this KB Article. https://support.malwarebytes.com/docs/DOC-1123
  6. App doesn't open

    Hello and Welcome... You may want to try the steps outlined here:
  7. How proceed to avoid MBAM update

    Great @Gryenwold glad to hear that solved your issue.
  8. Ransomware Protection Fails to Start

    Hello and Welcome! Sorry your having issues..., thanks for the logs... we could try a clean re-install to see if it fixes your issues. Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.2.2.2029 CU 1.0.212) to re-install from HERE) If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file)) NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox
  9. Cannot Activate Code From RETAIL BOX On New MWB.

    Hello and Welcome! Sorry your having issues. The issue you have can only be solved by contacting the help desk RIGHT HERE and creating a ticket.
  10. Program won't open

    Hello and Welcome! Can we also get the FRST logs mentioned below? Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Thank You, Firefox
  11. How proceed to avoid MBAM update

    It is asking you to upgrade probably because the installer has already been downloaded. To stop your Malwarebytes v2 from upgrading to MB3 please see my post located -->> RIGHT HERE <<--
  12. Stucking at downloading step

    Glad to hear its back to normal... for others that may find it helpful, what fixed your issues?
  13. Stucking at downloading step

    If your stuck in a restart loop you may try the instructions below to see if this helps... Can you please try this. 1. Open your Registry and check for the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes Anti-Malware_is1 2. Delete the whole key. 3. Now install the latest version of Malwarebytes 3.2.2 from here: ->>RIGHT HERE<<- Please let me know if that worked.
  14. Unable to access Dashboard

    We will need all the logs... requested, not only the mb-clean ones... for FRST you will have to temporarily disable your AV if its being blocked..
  15. Hello and Welcome... There is no phone support.... you will have to create a ticket to get a refund if in fact you purchased it through Malwarebytes. If you did not purchase it and all you want to do is end the trial and get the FREE version simply go into MB3 -> Settings -> My Account -> End Trial If you need to contact the help desk for a refund: Contact Help Desk ->>RIGHT HERE<<-