• Announcements

    • AdvancedSetup

      Support Alert - Hurricane Irma   09/08/2017

      Due to weather in the South East United States response times may be delayed. We appreciate your patience and understanding.  


Trusted Advisors
  • Content count

  • Joined

  • Last visited

  • Days Won



About Firefox

  • Rank
    Master Blaster
  • Birthday November 16

Profile Information

  • Location

Recent Profile Visitors

100,997 profile views
  1. Your welcome.... As soon as you access the page then it goes back to normal... its really not an issue, I see it more like its time for me to refresh the page to get the latest info...
  2. This happens when you leave the page for a while, I see it all the time too... Does it look like this:
  3. @douglasl at the moment it could be that long due to the hurricanes that happened, they are short staffed. That being said, make sure you check your spam filters and junk folders to make sure the replies did not go there. Also just because it does not show up in the account page, does not mean that support will not contact you. Do you have a case number that you can share here so when @AdvancedSetup comes on line he can check on it for you? Thanks for hanging in there...
  4. @exile360, thanks for that, however right clicking on the file/folder with those types of files would yield no results right? Unless you try to execute the file correct?
  5. Exclusions for Avast users

    AV Exclusions List with paths... C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe C:\Windows\system32\Drivers\farflt.sys C:\Windows\System32\drivers\mbae64.sys C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\MBAMChameleon.sys C:\Windows\System32\drivers\MBAMSwissArmy.sys C:\Windows\System32\drivers\mwac.sys Also please exclude the following folders too: (The complete folder) C:\Program Files\Malwarebytes\Anti-Malware C:\ProgramData\Malwarebytes\MBAMService
  6. Error upgrading to latest version

    Glad that worked for you... if you are ever going to use the tool again, always make sure you download the latest version as it changes from time to time... Thanks
  7. Error upgrading to latest version

    Hello and Welcome Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.2.2.2018 CU 1.0.188) to re-install from HERE) If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file)) NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox
  8. 'A scan has never been run' MB Free 3.1.2

    NO. you said earlier that you had a program excluded in MB3, and then suddenly its no longer excluded and that you have never ran a scan. What I am asking is to make sure you have said program excluded in MB3 so there are no longer detections and you have ran a scan. Once that is complete, ran a ccleaner scan to see if it clears out the MB3 settings and logs/detected items. Then we will know if ccleaner is causing your issue.
  9. Malwarebytes won't run

    Are you talking when you try to download FRST? Try getting it from here... 32-bit: https://downloads.malwarebytes.com/file/frst 64-bit: https://downloads.malwarebytes.com/file/frst64
  10. Backdoor:win32/floxif

    Remember, your antivirus software is your first layer of defense... if an item gets through that then MB3 would be your second layer and should catch it.
  11. 'A scan has never been run' MB Free 3.1.2

    If you already have your program excluded in MB3, then try running your cleanup with ccleaner and then see if the issue happens again with MB3. If you have not ran the scan with MB3 and excluded the program do that first before running ccleaner. Let us know what happens.
  12. 'A scan has never been run' MB Free 3.1.2

    My home computer has it listed but my work computer does not....
  13. 'A scan has never been run' MB Free 3.1.2

    Curious... do you have CCleaner configured to clean Malwarebytes under the Applications Tab -> Utilities? (it used to be there, mine does not show it anymore) If you do, after you run the cleaner, is that when Malwarebytes causes this issue?
  14. Unable to contact license server

    Great! Glad to hear it.
  15. Window freezing

    How old is this computer? When was the last time it was opened and cleaned out from dust and such?