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Firefox

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About Firefox

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  • Birthday November 16

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  1. Firefox

    Issue installing support tool

    You can send them directly to @dcollins via PM if you wish, simply hover over his name and click on message
  2. Firefox

    Why won't MB Premium shut down?

    Your welcome! let us know if you encounter any more issues.
  3. Firefox

    Why won't MB Premium shut down?

    The support tool will remember your license details as those get backed up during the clean re-install process by the tool, as for exclusions and schedule/settings, they have heard our cries and will be updating the tool at some point to also save those settings. No Updates is normal for you know as you already have the latest version installed.
  4. Microsoft yanks buggy Office 2016 patch KB 4018385, republishes all of this month’s patch downloads
  5. It is not saved for me as well... that is one of the things I hate the most about these Surface brand...
  6. I noticed the same thing on my Surface 4 Display Settings ================================== Screen Resolution: 2736 X 1824 Screen Orientation: landscape DPI: 192 X 192 Custom Scaling: 200 X 200 Image below is at first launch Stretching the window helps for the most part...
  7. Firefox

    Web protection turned off

    @BMD yes that link is valid, it takes you straight to the download for the latest version... just tested it on my systems... Its been over a month on your previous logs, can we get a fresh new set of logs... If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly.
  8. this has worked on my computer as well... it all seems to point to a bug in Windows of some sort..
  9. Great! Thanks for the update
  10. Hello and Welcome! While we wait for staff to review your logs, we do need to remove that RUNASADMIN entry (running with these settings can cause issues with MB3) Compatibility Flag Settings ================================== Location: HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe [~ RUNASADMIN] Also you may want to reset your hosts file as there are entries there that do not belong there...
  11. Well I connected to my home pc to see netsh int reset would work, (although I had done that previously) but now the icon shows correctly... LOL
  12. You may also try logging into your My Account @ Malwarebytes to see if you can get that info there -> ->>LOGIN HERE<<-
  13. I see this all to often on my Win10 1803 box all the time.... I have learned to just ignore and eventually on another reboot it fixes itself...
  14. If the issue comes back, post the requested logs above to get some help. Thanks
  15. Hello and Welcome! Hard to tell after that fact what may have happened... its possible you accidently scrolled on the mouse wheel and the language selection changed during the upgrade... We can take a look at some logs if your willing so we can have a look at any possible issues. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly.
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