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exile360 last won the day on February 26

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  1. OK, it could be that they issued a new format license key to grandfather your lifetime license into the new licensing system. Please see if reactivating with the second license key (the new one) fixes the issue. To reactivate, open Malwarebytes and go to settings by clicking the small gear icon in the upper right, then select the Account tab and click the Change link and enter the new license key. Hopefully that fixes it, but if not then Support will be able to assist on your helpdesk ticket. Please let us know how it goes. Thanks
  2. While you await a reply to your support ticket, I'd suggest signing into your account at My.Malwarebytes.com to check what it shows for the status of your license/subscription (details on signing up can be found in this support article if needed; instructions on manually adding a lifetime license key to your account if it doesn't show up automatically can be found in this support article).
  3. You're welcome, let us know if you run into any further issues. Thanks
  4. Yes, it is because the icon Imacri is referring to is the notification area icon near the system clock (one of the smaller icons that some resident/background programs display along with the system volume icon, network icon, and other system icons). It is not the same as the taskbar icon which shows the jump list entries; the items listed in the tray icon's context menu are always the same. If Malwarebytes is running and you don't see the smaller notification area icon near the system clock, click on the small arrow in the system tray and it should be shown in the small area that pops up abo
  5. Malwarebytes always defaults to opening to the same size, so if you want it to be full screen you will need to click the maximize button to maximize the window size each time you open it.
  6. That's the right-click context menu for the tray icon in the notification area I was referring to in my first post; the jump list is the list of items displayed when right-clicking on the actual taskbar icon for items pinned to the taskbar and for programs with currently open windows.
  7. You're welcome. It likely also has to do with differences in how jump lists are handled in Windows 10, where the number of jump list items shown is more limited, however it can be modified through a registry tweak as discussed in this article. Which specific options are available depend a lot on Windows though, so increasing it might not necessarily cause the option to check for updates to be displayed.
  8. Greetings, The items available in the jump lists may differ for each application and can also depend on the version of Windows being run. That said, you should have the option to check for updates by right-clicking the tray icon located in the notification area near your system clock. If there is anything else we might help with please let us know. Thanks
  9. They are portable applications. You can simply delete the executables themselves to remove them, though there may be some temp files/folders left behind in one or more data locations (these can be cleared out using the built in Disk Cleanup or a third party temp file cleaner if you use one, if you are determined to remove every trace). They do not install any drivers or other components on the system and the temp files are simply where they store their logs and other data created when the tools are run.
  10. Greetings, This is most likely being caused by the self-protection module. You will likely need to uninstall using the clean function in the Malwarebytes Support Tool: Run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if that resolves the issue or not. Thanks
  11. Yes, you no longer need it now that the software is working. If there's anything else we can help with please let us know. Thanks
  12. Greetings, I'm sorry you're experiencing trouble with Malwarebytes Privacy, but hopefully we can get the issue resolved. Please see if the instructions in this post alleviate the issue and let us know how it goes. Thanks
  13. Thanks, if you see it again, please capture an image of the ad for the trial. Please also do the following: Run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  14. Thanks, it looks like it was indeed a false positive and has been corrected. Thanks for reporting it.
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