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exile360 last won the day on October 24

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  1. The build currently in beta which should correct this issue should be released soon, so until then you can disable Web Protection when you need to print or keep it turned off and you should install Malwarebytes Browser Guard if you haven't already as that will supplement your defense against malicious sites.
  2. I would like for one of our technicians to take a look. @AdvancedSetup, can you please take a look and assist when you get a chance? Thanks
  3. Thanks, for the time being then I'd recommend keeping the VPN set to IPSEC for now until a fix is found.
  4. It was posted here as soon as the new beta became available:
  5. OK, if they have BitDefender then it is very likely to be a conflict between BitDefender's web filtering component and Malwarebytes' Web Protection, and yes, there should be WFP entries related to MWAC but the logs show none. This could be due to BitDefender as it may have blocked them from being created or from an issue with Malwarebytes the last time it was installed/updated.
  6. OK, then the issue most likely isn't being caused by Malwarebytes. Please restart the system, there are a lot of items waiting for a reboot under Pending File Rename Operations. Since disabling Web Protection didn't help, it's possible that Glasswire is the cause of the issue.
  7. It may have been due to an update to one of the applications on the system or to MBEP itself. What VPN are the clients using? I see some VPN related items listed among the WFP entries. The most recent builds of Malwarebytes do tend to conflict with many common VPN apps, so that might be the cause. You can test by disabling or removing the VPN, assuming disabling it removes/disables the WFP filter used by the VPN.
  8. Greetings, It would be a good idea to check and see if any third party WFP filters/drivers are installed on the system, as it may be a matter of a conflict with the WFP driver/filter used by the Web Protection component in Malwarebytes causing the issue. Details about the issue can be found in this support article, including a list of some known conflicting applications, however that list is not comprehensive and we've already seen additional apps which conflict with WFP filter used by Malwarebytes' Web Protection. If you aren't sure how to check installed WFP filters, the official
  9. Greetings, It may be an issue with the WFP driver used by the Web Protection component in Malwarebytes. Please test by right-clicking the Malwarebytes tray icon and unchecking the Web Protection option and clicking Yes when prompted by User Account Control. Wait around 30 seconds to 1 minute to allow the protection to fully unload itself and for things to settle down (or just restart your system, as that would accomplish the same thing), then test to see if the VPN works using the other option or not. If disabling Web Protection does work, it is likely due to a WFP conflict as desc
  10. Greetings, Update 1.0.32062 is just a database/signature update; it has no bearing on what is and is not detected by the behavior based Exploit Protection component. The new beta being referenced in this and other topics is program version and component package version 1.0.1096: If you want to install the new beta, assuming you haven't done so already, visit the General tab under settings and scroll down to the Beta updates section and enable the option there, then return to the top of the General tab and click the Check for updates button and it should download and in
  11. That's great to hear, I'm glad that it worked Since changing your DNS worked, that could indicate either that something on the system is blocking it and we just haven't found it yet and changing your DNS worked around the issue, or your internet provider is blocking it/failing to connect to it for some reason. If the issue returns or you just want to find out once and for all what the actual cause might be, you can post in our malware removal section, indicating the issue you're looking to diagnose (along with a link to this thread, of course) and follow the instructions in this topic t
  12. Oh well, I was hoping Avast was the culprit but yeah, if it's just traces left behind then it won't be blocking anything. Please see if setting an alternate DNS provider helps. A couple of options are Google DNS and OpenDNS. Instructions for each can be found in this article and this article.
  13. Have you tried disabling the Web Protection component in Malwarebytes? It's possible that it is blocking the widget for some reason, like perhaps it's hosted on a server also known for hosting one or more malicious sites. If you use anything to guard your privacy/block cookies such as AdGuard, Ghostery, Privacy Badger etc., that could also be blocking it. It might also be some component of Avast blocking it, have you tried disabling or removing Avast yet to see if that has any impact on the issue?
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