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exile360 last won the day on February 26

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  1. Greetings, You should be able to remove them through the user interface by opening Malwarebytes and clicking the Detection History card then clicking the History tab and deleting the ones you desire to. If there are specific types you want deleted or ones from specific dates/times you can click the column headers above each section to sort based on that column, then delete the ones you want by hovering your mouse over each and clicking the trash can icon on the right. If you still wish to remove them manually you will first need to disable self-protection as that is likely what is p
  2. I would also add that, while it is generally true that tech support scam sites are updated too frequently for tools using static block lists (such as standard ad blockers, malicious web filters, HOSTS files etc.) to usually be able to keep up with them and actually prevent/block them preemptively, Malwarebytes own Malwarebytes Browser Guard, which is available for Firefox and Chrome/Chromium based browsers, includes behavior based detection and blocking for tech support scam sites which does not rely on any sort of block lists and does not target such sites based on IP address or URL/domain na
  3. Does disabling Ransomware Protection have any impact on the issue at all? If not, does disabling any of the other individual protections and restarting the system make any difference? You can check by right-clicking the Malwarebytes tray icon in the notification area near the system clock and clicking on a protection type where it says On next to it, then click Yes when prompted by User Account Control, then restart the system and test to see if the issue is alleviated (I'd recommend doing whatever you would normally do to replicate the issue at least a couple times just to make sure that th
  4. Greetings, You should be able to quickly create and deploy an alternate policy (or modify your existing one if you wish to disable protection for all endpoints at once) as documented on page 25 of the administration guide located here. Once you are done you should be able to switch your clients back to their previous/default policy. I am not certain whether you will need to restart the clients or the Malwarebytes endpoint software for the new policy settings to take effect, so please keep that in mind if protection doesn't toggle off once you push out the alternate policy. I hope t
  5. OK, good, thanks, I just wanted to make sure. The default scan time is generally around 2AM so a time of 2:16AM makes perfect sense.
  6. Thanks, please try disabling McAfee Safe Connect VPN and SecureLine VPN temporarily to see if that allows Malwarebytes to install. If so, you may need to exclude Malwarebytes from whichever VPN you actually use (I'd recommend uninstalling the one you don't use, though that is of course up to you). If that does not resolve the issue, please try temporarily disabling Avira to see if that helps, if so, try excluding/trusting/allowing the items listed in this support article from Avira's real-time protection to see if that fixes the issue. Please let us know how it goes. Thanks
  7. Thank you, yes, the Developers are among those I report issues to so they will definitely be made aware of it. In the meantime, I'm sure you've already done this, but just for my own sake, did you already try deleting all scheduled scans to make certain the scheduled scan isn't somehow the cause? My thinking is that perhaps the scan is getting stuck at some point, and since the default scheduled scan is set to run at the earliest opportunity if missed (meaning that if it is frequently missed/doesn't complete, it's very likely to run shortly after the system boots up most of the time). I
  8. Greetings, I don't want to interfere with the work being done in your support ticket, however I will make a note of this issue to pass on to the Product team. If you would, please provide the ticket number which should be in the emails you received regarding your ticket with Support and I will make a note of it to the Product team for reference. Thank you, and I hope this issue is resolved promptly.
  9. Greetings, Please do the following so that we can take a look and try to determine what the problem might be: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  10. Thanks for the suggestions, I'll be sure to pass them on to the Product team for consideration. In addition to what Porthos mentioned above, just in case you were not aware, if you run the default Threat scan it does actually check the downloads folder, the desktop and several other locations where a file would commonly be saved after downloading through a web browser if that helps at all, and of course you may always use the right-click Scan with Malwarebytes function Malwarebytes installs in the Windows Explorer context menu to check any recently downloaded file. As far as Malwareb
  11. Excellent, I'm glad to hear it. If there is anything else we might be able to help with please let us know. Thanks
  12. Greetings, There might be an issue with the software not reading exclusions correctly for some reason. Please start by restarting Malwarebytes by right-clicking on the Malwarebytes tray icon in the notification area near your system clock and selecting Quit Malwarebytes, then wait approximately 30 seconds ~ 1 minute to allow things to settle down so that the program has time to fully unload all of its processes and drivers from memory, then launch Malwarebytes again by double-clicking its icon on the desktop or in your START menu (you should be able to find it using the search box in the
  13. Greetings, Please do the following so that we may try to determine what might be causing the issue: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
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