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exile360

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  1. Understood, yeah if you already created the account and don't know the password then you'll definitely have to wait on Support but they'll be able to do the transfer for you to get you back up and running again so it's just a matter of time, hopefully not too much longer before they respond.
  2. No, it isn't blocked for me any more and hasn't been since I tested on the 10th.
  3. If you are able to log in to your account at all (even if you can't receive notifications), you should be able to change your email address by following the instructions in this support article. If you haven't yet created your account or never created it with your old/original email then you might be able to add your license key to your account by following the instructions in this support article. If neither of those options helps then you'll have to wait on Support to assist. I hope this helps and if there's anything else we might assist you with please let us know. Thanks
  4. You'll do what you will, however I'd also advise you to refer to your original purchase receipt if you still have it as it should state the same. I understand your frustration having lost the ability to keep the software active across multiple installations, I'm simply explaining why this is no longer the case and the reason that it had been implemented the way it was in the past vs now where users are now able to deactivate their licenses/devices without having to contact Support to do so (thanks to the new My Account feature at My.Malwarebytes.com).
  5. Excellent, I'm glad you were able to resolve the issue, thanks for letting us know.
  6. It probably has something to do with driver states and the config files. Mid-scan or even on the scan results screen, they don't want the user to be able to change anything since it could conflict with what is going on with the scan process. For example, if you've detected something during a scan and immediately exclude it manually, there's no way to tell the driver to honor the exclusions since exclusions in Malwarebytes work by having excluded items not be displayed in the list of detections for subsequent scans, which would mean that the detected items would end up getting removed if you left the checkboxes checked for those items at the end of the scan and proceeded with the remediation process even though those items might now be in exclusions from adding them during the scan or while on the scan results screen. It's similar to how Malwarebytes won't let your restore something from quarantine when a reboot is pending for DOR (Delete on Reboot) because the net result would be the item getting permanently deleted without a backup copy existing in quarantine (since the item is deleted from quarantine once it is restored, and DOR deletes the items detected from the previous scan from disk on system restart without any quarantine process since it has to assume that the item has already been quarantined and the driver and DOR script don't actually have access to copy anything to quarantine the way the main EXE and service do). Basically it's a convoluted way of saying that you're right, you can't modify settings during a scan or while the action at the end of a scan is still pending Anyway, I'm glad I could help and if there is anything else we might assist you with please let us know. Thanks
  7. Greetings, Please refer to the information in this pinned topic. The ability to use the lifetime version across multiple (i.e. 3, and prior to that, 5) instances/installations was simply a form of grace built into the licenses to prevent them from being immediately blacklisted or disabled when a user moved their license from one device to another or reinstalled and reactivated the software after reformatting their system/reinstalling their operating system; it was never intended as a license to use the software in multiple instances simultaneously (even on the same device on multiple operating system installations or even within multiple virtual machines running in the same operating system) as the lifetime licenses were always sold as single seat licenses. You may refer to the End User License Agreement included in the installer (just click the link that says End User License Agreement in the installer just above the Agree and Install button) which states the following (bold added for emphasis; note where it says number of copies of the software; it doesn't just specify the number of devices):
  8. I suspect that if someone doesn't know how to exit the application, they probably aren't going to be too bothered about it running in the tray. It consumes very little resources without any protection running, and as far as I know the only telemetry Malwarebytes collects in free mode comes from the scans performed by the user (i.e. for detections etc.). I can't see any legal issues with it as it's a pretty common practice for many freemium applications like Malwarebytes to continue running in the background even when in free mode. In fact, the older versions of Malwarebytes were actually outliers in that area as most of its peers at the time like Spybot, Ad-Aware and SUPERAntiSpyware would actually remain resident in the system tray when not in use, even in free mode so Malwarebytes 3 is now actually more inline with the expected behavior as established by other products in the same category than it was when it didn't remain resident in the tray in free mode.
  9. You shouldn't have to deliberately launch it as admin or change the compatibility settings for it, at least as long as UAC is set to defaults for your system (if it isn't then you may run into problems as ADWCleaner, Malwarebytes 3 and all of Malwarebytes current software, like most modern apps, are fully UAC compatible and compliant, so disabling or modifying UAC from defaults may impact how the tools run). With regards to the detections, I suspect that adding them manually can't work because it's the value data being detected, not the key itself and I don't think there is a way to add value data to exclusions manually so your best bet would be to right-click on the detected entries (it's easiest to right-click on the parent category 'PUP.Optional.Legacy') at the end of a scan and select Add to Exclusions so that they will be excluded going forward. That should prevent them from being detected again in the future. I just tested and was successful in doing so on my own system.
  10. The free version of Malwarebytes 3 has always run in the tray. It's for convenience so that if the user wants to run a scan they can more easily and more quickly. That said, if you don't want it to run in the tray you can disable the option to have it start with Windows and if you've run it, if you don't want it to continue running in the background you can right-click the tray icon and select Quit Malwarebytes.
  11. Yes, confirmed, though once I clicked download anyway and returned to the original page, the download now link on the original page did work so that should work as a workaround for the time being until this is resolved.
  12. I believe what the OP was concerned about is the fact that these users work in a BYOD environment and when they bring their laptops in to work they do need to connect through the proxy in the office, but when at home they obviously don't, so the issue is whether or not the product can be configured to simply honor/use the proxy settings configured in Windows for the current connection rather than having to enable/disable the proxy setting in Malwarebytes manually each time the connection changes (i.e. the user brings the device into the office where there is a proxy, then takes it home where there is no proxy).
  13. Greetings, Please verify that this issue is still occurring. I just tested it twice, and both times clicking the Download this file anyway link worked and the file was successfully downloaded.
  14. You're welcome, I'm glad I could help clarify things. Malwarebytes works very differently from a traditional antivirus scanner and I have a lot of working knowledge about it having been an employee for a long time who had the privilege of working directly with the Developers and Researchers to help design and implement it, and having used and tested tons of third party AV/AM solutions/scanners over the years, both in my work as well as part of my hobby in cybersecurity, I can speak from first hand knowledge that the detection engine in Malwarebytes works very differently from most of the products out there, and while it may share some of the more traditional techniques that they use to analyze objects to determine whether they are malicious or not, the vast majority of what Malwarebytes does to check for threats is quite unique which is also one of the key reasons it pretty much always has been and remains to this day one of the most effective solutions out there with an excellent scan/remediation engine (not to mention all the additional layers/components included in the Premium version that go way beyond normal threat detection/prevention methodologies in use by most of the big AV vendors out there today). Anyway, if you have any more questions please don't hesitate to let us know, we're always glad to help out when we can.
  15. Yes, you can stick with the Threat scan, and if you save stuff in odd locations like on a secondary drive or separate partition you can scan those locations using the right-click Scan with Malwarebytes option to check them. It is strange that the scans are taking so long, but it could just come down to changes in the scan engine or driver resulting in longer scan times on some devices.
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