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exile360

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    exile

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  1. Greetings, The only issue I could see in your logs is that Malwarebytes is not allowed through the Windows Firewall. Please try allowing it through to see if that helps. If you are using any sort of VPN or proxy, please try disabling it and seeing if Malwarebytes is able to activate. Please let us know how it goes. Thanks
  2. Greetings, Unfortunately I don't believe there is any way to skip the behavior you are observing at this time, however thank you for your feedback. I will be sure to report it to the Product team. If there is anything else we might assist you with please let us know. Thanks
  3. You're welcome, I'm glad I could set your mind at ease, and please don't hesitate to post again if you have any questions
  4. Greetings, It sounds like the installer tried to run a second time after the update had already installed. It happens sometimes but it's definitely not a sign of infection. Please let us know if you experience any further issues with the application. Thanks
  5. The exclusion should only apply to that specific item so if the 'real' PUP were ever installed on your system Malwarebytes would detect it, though if it creates the same shortcut on the desktop (which it would likely need to delete/replace your existing shortcut), Malwarebytes would not detect the 'true' PUP shortcut but the rest should still be detected just fine. I hope this helps.
  6. Just FYI, it is my understanding that AVZ was replaced by Kaspersky's own portable scanner, AVPTool and that AVZ hasn't been updated in several years. I don't even think it was in development at all since Windows Vista or even XP. If anyone knows better please feel free to correct me.
  7. It sounds as though the business version doesn't register with the Security Center by default, though you can check the settings in Malwarebytes to see. In the consumer version there is an option to control whether Malwarebytes registers with the Windows Security Center located under the General tab in settings and if the business version has the ability to register with the Windows Security Center there is likely an option for it somewhere in the UI and/or policy (if using the managed version).
  8. Agreed; it would be a good idea to post any detections for review by the Researchers/staff, though I think I'll ask if there is anywhere specific they'd like it reported since we don't want to bog down Research either (and in fact, they likely have it off for now to avoid a large number of FP reports while they continue to tune it).
  9. AI needs training, so if anyone is interested in helping to make the feature better, please enable the setting and perform a scan and if you find any detections from it, please report them to the Reseearch team by posting in the File False Positives area which you may do by clicking here. Provide a copy of the scan log showing the detections which may be done using the information found in this support article along with a copy of the file attached to your post which should be zipped by copying the file to a common location where you have write access such as your desktop, downloads folder or documents, then right-click the file and hover over Send to and select Compressed (zipped) folder then attach the resulting ZIP file. If a staff member has any instructions on how to test and how to report FPs, I concede to their knowledge. Thanks
  10. It checks for updates prior to scanning, however it is subject to the same metering of program updates that scheduled update checks are. The only way I know to force a program version update is to use the Check for updates link found under the About tab in settings. At least that is my understanding; the button under the General tab may also work, but I'm not certain.
  11. Excellent, yes, if you have any trouble just post again and we'll do our best to help. Thanks
  12. Greetings, You should be able to create an installation package to use for installing on the non-AD managed systems as described in this support article. As for servers, I'm not sure if there is any automatic detection and you may need to manually select the appropriate product to install, however a member of the staff will need to confirm as I am not certain.
  13. Greetings, Yes, since you will benefit from the protection of both applications. That said, if Malwarebytes is configured to register with the Security Center, Defender should disable itself automatically; at least that's how it works for the consumer version.
  14. Glad to hear it, I hope the issue is resolved, but please keep us posted if any issues do occur. AdvancedSetup also mentioned that he is going to review the logs to check for issues, so if there is a problem with the system's connection, he should be able to help.
  15. Sure, I just saw it mentioned that there had been issues with the license in the past where Support was needed and using My.Malwarebytes.com is a good idea since it allows the user to deactivate/reset their own license for cases where it can't activate due to still showing up as active on a previous install/system etc.
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