exile360

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  1. You're welcome, and good luck I'm sure they'll get you fixed right up. Just follow their instructions and they should be able to get your system running like new again.
  2. Two blue arrows on shortcut icon

    Darn, I was really hoping that would work. I'm going to do some further research and I'll post back if I come up with any ideas.
  3. Two blue arrows on shortcut icon

    OK, let's start by rebuilding the search index to see if that corrects the problem. Click START and type Indexing Options and press Enter or click on the Indexing Options entry once it is displayed Click the Advanced button in the Indexing Options window Click the Rebuild button under the Troubleshooting section Now you may continue to use your computer normally while it rebuilds the index. It's going to take quite a while to complete this process, but once it is done, hopefully the icon will appear correctly These instructions come from Windows 7 but should be identical for 10, though I don't have access to a Windows 10 system to verify so let me know if you can't find any of the options mentioned in the above instructions.
  4. Two blue arrows on shortcut icon

    OK, let's check a few things. Maybe it will help us figure out what's going on. First, go back to that program's folder as before and right-click on the main EXE again for the program and select Properties. Now, click on the Compatibility tab and let me know if any of the checkboxes on that tab are checked/enabled, and if so, which ones.
  5. Two blue arrows on shortcut icon

    Ah, so it's only showing up in search results like this, otherwise it appears normal? If so, then it's likely being caused by the search indexing cache and how it displays icons. My guess is Windows has the cache compressed that it uses for instant searching and that's what's causing it if I'm understanding what you're saying correctly. We could try modifying the cache for the search indexer but I don't know what effect that would have on the system and searches as that data may need to be compressed (assuming that it is).
  6. Two blue arrows on shortcut icon

    OK, and what happens if you right-click on the program's main EXE (the one the shortcut points to) and select Create shortcut, then click Yes when asked if you want to place the shortcut on your desktop instead? Does the new shortcut also include the two arrows or does it appear normal?
  7. That's definitely strange, but it does give us another clue in the puzzle. Are any other applications or dialogs behaving in this manner, or just MB3 and MBAR? For example, if you have an antivirus installed, is it behaving normally to clicks? What about Windows Update? If you don't have an AV, what about Windows Defender?
  8. Two blue arrows on shortcut icon

    Greetings If you haven't already, please try clearing your icon cache as detailed on this page. If that does not correct the issue then please try following the instructions posted here; that will reset the appearance of the icon used for shortcut overlays, as it's possible that this image/setting somehow got corrupted and that's why the incorrect icon overlay is being displayed. If neither of those solutions worked, then please do the following: Start by moving the existing/broken shortcut to a new location, such as a new folder on your desktop. Once that's done, close and reopen the folder to see if it still appears with the two arrows If it doesn't, then the issue has to do with how the icon is being rendered in a particular location (in this case, your desktop); please let me know if this is the case If it does, then the issue is either with the shortcut icon overlay arrow (something I tried to fix above with one of the prescribed solutions) or there is some other issue causing Windows to think that file is compressed Next, right-click the shortcut and choose Properties and select the General tab, then, under the Attributes section at the bottom, click on the Advanced button In the Advanced Attributes dialog, make sure that Compress contents to save disk space is not checked and if it is, uncheck it and click OK and then click Apply in the properties dialog then click OK to close it Once that is done, right click on your desktop background and select Refresh to see if the overlay is now gone If it still remains, then right-click the shortcut once more and again select Properties but this time, click on Open File Location under the Shortcut tab; this should take you to the folder where the program is installed Once there, right-click on the EXE file for the program that the shortcut points to (it should be highlighted from the previous step already) and select Properties and again select the General tab and click Advanced under Attributes and verify that Compress contents to save disk space is not checked and if it is, uncheck it and click OK and then Apply and OK to close the Properties dialog If that did not solve it or it did not show as being compressed, navigate to the parent folder (most likely Program Files or Program Files (x86) and do the same for the program's folder, checking its attributes to make certain it is not configured to be compressed and continue doing this with each parent folder until you get to the root of your drive (usually C:) Finally, if none of this has worked, right-click the drive where the software is installed (again, probably C:) and select Properties and verify that Compress this drive to save disk space is not checked under the General tab, and if it is, uncheck it then click Apply and OK (you may be prompted to restart if you change this setting, so save any work and then proceed to reboot if prompted to do so to apply the changes) Once all that is done, if the issue still persists let me know and we'll proceed to trying something else.
  9. No worries. Yeah, it sounds like an infection is the root cause of the issue based on the behaviors you describe (the redirects etc.). If you would, please create a new topic in this area and one of our malware removal specialists will work with you one-on-one to remove any threats and hopefully get your system running normally again. Include the logs you posted above as they will require them, and also follow as much of the instructions posted here as you are able to. My guess is that the infection causing the redirects is probably some kind of bot or rootkit and that is also what is breaking Windows Update. It's something they often do to prevent you from installing necessary security patches that might prevent them from doing their nefarious work on your system.
  10. Advance System Care - PUPS? Please!!!!!

    There are exactly 3 things (other than a hardware upgrade like adding RAM/changing to faster RAM, upgrading to an SSD/faster drive etc.) that one can do that might effect system performance and boot time, none of which involved "cleaning" the registry: Remove unnecessary startups (entries in the RUN keys in the registry, STARTUP folder in the START menu, Services, drivers etc.) that load on boot/run in the background Defragment a badly fragmented drive (unnecessary/not recommended for SSD's, only HDD's) Defragment/compress the registry (this generally only has a marginal effect unless the system has been on the same Windows installation for several years and has had many software installs/uninstalls in that time and generally only noticeably improves performance on older Windows versions such as XP as Windows handles defragmentation of the registry hives automatically with normal defragmentation/optimization in newer (Vista+) Windows versions) Removing unnecessary/orphaned registry keys, deleting temporary files, cookies and other obsolete data has little or no effect on performance (and can actually slow browsing to websites you visit frequently since you're eliminating cached content saved to disk). There are tools to do all of these things, many of which are free and none of which require a "registry cleaner" or "system optimizer" to do so. Among them are tools such as Sysinternals Autoruns (now owned by Microsoft), Malwarebytes Startuplite (somewhat dated now, but still useful for eliminating some startups), Tweaking.com's Registry Compressor and CCleaner (which does include an optional registry cleaning component, however it's far less aggressive than that in tools like ASC, though we still don't recommend using it to clean the registry since doing so generally does more harm than good, or at least has the potential to). We have info on improving system performance in this post which might be useful to you. As for tools like ASC, I'd argue that even if running it once had some kind of effect on system performance, that doing so on any sort of regular basis is totally excessive and unnecessary and likely has no effect whatsoever on system performance. It's like running a temp file cleaner, disk defragmentation tool or any other maintenance utility. It's not something that is needed often and generally only needs to be done after a long time and long line of significant system changes and usage (installing/uninstalling a lot of software etc.). With a registry cleaner like ASC or any other there is always the risk of removing a key that it thinks is orphaned but actually isn't which may result in broken software installations, sudden errors out of the blue or even problems with Windows itself in severe cases where a critical system key is removed by mistake. In my opinion it is not an activity that warrants the risk involved, especially if you don't know what you're doing and cannot check the detected registry entries yourself and know what they mean/what software they are for to validate that they are in fact safe to remove. For example, I will occasionally run the registry cleaner in CCleaner after I've uninstalled some piece of software in order to delete any leftovers (not for the sake of performance, but just because of my own OCD), but I read through each and every line it detects/flags for removal and only check the ones I know are safe to remove/belong to software no longer installed on my system and leave all others unchecked (and yes, it pretty much always detects keys it claims are orphaned which belong to software/components still present on the system, which is why I do not and cannot recommend registry cleaners to others, especially when they're known to be even more aggressive than CCleaner which I know first-hand detects/tries to remove things it should not).
  11. OK, if you would, please try running Malwarebytes Anti-Rootkit. It is a standalone rootkit detection and removal tool developed by Malwarebytes. If the root cause of these issues is related to a rootkit as we suspect it may, this should hopefully detect and remove it for you. You can find the download for Malwarebytes Anti-Rootkit here. Please let us know how it goes and if there are any issues running it. Also, prior to running it please exit Malwarebytes 3 by right-clicking the tray and choosing the Quit Malwarebytes option if possible as that should help to ensure they don't fight over drivers while the anti-rootkit scan is running.
  12. Quarantine Problems

    In addition to the above, you might also consider running Malwarebytes ADWCleaner. It's a free tool from Malwarebytes designed to remove a lot of PUPs, including some which may or may not be detected/removed by Malwarebytes 3. You may download it from this page. That should eliminate some of the detections and help to get the system to a cleaner, more operational state.
  13. Quarantine Problems

    Greetings and welcome I'm sorry for the trouble you're having. Hopefully we can get it working correctly for you. First, while you shouldn't have to do this of course, one thing we can try is to remove some of the items prior to attempting another scan/quarantine with Malwarebytes. Since most of the items were PUPs, it's likely that many of them can be removed via Add/Remove Programs/Programs and Features in Windows by uninstalling them. So the first thing I'd recommend is attempting to uninstall any of the applications you can recall that were detected as PUP by Malwarebytes and once that is done, attempt another scan to see if the remaining items can be quarantined as they should be. FYI, I do believe that the Malwarebytes team is aware of an issue in MB3 where, when there is a large number of detections, quarantine may fail or take a really long time to complete, so the instructions I'm offering here are simply a workaround for the time being until the Developers can get that issue resolved in Malwarebytes.
  14. Sure, that's understandable. In order to turn on rootkit scanning you need to open the main Malwarebytes UI and click on the Settings tab on the left and navigate to the Protection sub-tab at the top. Once there, you should see a switch beneath where it says Scan Options entitled Scan for rootkits. Toggle the switch beneath that to the On position by clicking it, then perform a Threat scan as you normally would and allow it to finish. Once completed, if anything is found have Malwarebytes remove it. The idea here is that it is possible that the cause of the issues you're experiencing could be related to some hidden threat active on your system interfering with Malwarebytes' ability to function as it should. If it does detect anything, please let us know and if you wouldn't mind, also post back a copy of the scan results. To do that, once the scan is done you click on Export Summary and select Copy to clipboard then paste it into your next reply or alternatively you may choose Text file (.txt) and save the file and then attach the text file to your reply.
  15. Greetings, First I'd recommend giving this troubleshooter from Microsoft a try as a first step. Just answer the questions on the page and it will guide you to a download for a troubleshooting utility that should reset everything for Windows Update to defaults and hopefully get it functioning properly again. If that doesn't resolve the issue let us know. There are a few other tools I know of that we can try.