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exile360

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  1. Thanks. Does the same happen if you use the On-Screen Keyboard built into Windows?
  2. I just thought of something else. Have you tried typing your text into a separate editor like notepad then pasting the text into the Facebook editor? If so, does the same issue occur when the text contains a capital 'S'?
  3. I don't use Facebook or Chrome (though I do use SRWare Iron, which is also based on Chromium, just with the Google parts cut out) so I can't replicate it, however the Support and QA guys should have no trouble trying to reproduce it. You are correct that Malwarebytes shouldn't be intercepting your keystrokes (none of them in fact; it doesn't even support any keyboard shortcuts). We'll have to wait to hear back from a member of the staff, but in the meantime I'll also document this for the Product team to submit it for analysis. They can get the Devs to investigate it from their end assuming they can replicate it. In the meantime, if you would please do the following so that they can take a closer look at your installation and configuration: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  4. Yes, I knew what you were saying, however if that particular key command happened to be used as a keyboard shortcut for your browser or for Facebook, that might have explained why this issue was occurring so I was just being thorough. The fact that this happens whenever you enter that particular key combination is very odd so clearly there is something more going on here, and I'm just trying to figure out what that could be since obviously that particular combination shouldn't have anything to do with the browser extension and certainly should not be causing the behavior you describe, and since no other users have ever reported it, I'm just trying to find out why it might be happening on your particular systems. Since you mentioned that you keep Chrome synchronized across devices, the first place I would look would be at your extensions. If any of those happens to use that particular key command then that is likely your culprit.
  5. By the way, I did find this page documenting all of the Chrome keyboard shortcuts as well as this page documenting various browser shortcuts for Facebook, however I found no reference to any SHIFT+S command (CTRL+S would be to save a file/document in most applications, however that obviously is not the key combination in question).
  6. The OP is simply referring to typing a capital 'S' in the post editor/text field on Facebook; it isn't a special command/shortcut or anything like that (though if there is some sort of shortcut/command in Chrome using those keys, that might at least partially explain the observed issue, however I searched and could find no reference to such a command and usually browsers use CTRL+<key> for their commands or ALT+<key> similar to most Windows applications).
  7. Greetings, I am sorry that you are having trouble with your license but we will do our best to assist you. Please wait a couple of hours and then attempt to activate your license once more to see if that works; sometimes the server needs time to reset after multiple failed activation attempts. If that fails to resolve the issue then please await a response from Malwarebytes Support to your ticket that you opened, they should respond soon though it may be a bit delayed given the recent US holiday and the weekend. A member of Support may respond here on the forums as well in order to expedite your support ticket. I hope that this helps and if there is anything else we might assist you with please let us know. Thanks
  8. By the way, while I don't have any privileged information, I suspect that perhaps the reason for the change is due to the fact that they have finally abandoned Windows XP as of version 3.5, so version 4 will be the first major release/version of Malwarebytes that doesn't support that operating system, and I suspect that this darker blue (which in my opinion is much more attractive than the paler blues they've used in the past) is being used because they no longer have to worry about the Malwarebytes tray icon blending in too much with the default Luna theme in Windows XP Home and Pro. If you compare the color of the new icon, it is quite close to the Luna theme's taskbar.
  9. I'm certain they intend to change the color for everything else as well (the main website, marketing materials, the forums etc.) once version 4 is released. The Malwarebytes Marketing department is very strict about consistency as well
  10. Greetings, I have not experienced this issue nor have I heard any other reports of any issues like this. I suspect there may be some other component specific to your system that may be involved in causing the sites/extension in question to crash when Exploit Protection is active. In order to try and determine what the exact cause might be and hopefully find a solution please do the following so that the team may analyze your configuration and try and replicate the issue for the Developers: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  11. I'm sorry for the repeated issue you've encountered. I have reported these incidents to the Product team and hopefully they will be able to work with the Developers to resolve these kinds of issues permanently. Please let us know if there is anything else we might assist you with. Thanks edit: By the way, I requested that one of the forum admins move your replies to this thread over to your existing topic just to keep everything together for you.
  12. Great, thanks for letting us know I also wanted to inform you that I have made a note of this issue and I will be submitting a report to the Product team for review and analysis and hopefully the Developers will be able to prevent issues like this in the future. I suspect that perhaps a program update initiated by the default hourly scheduled update checks occurred right as the scheduled scan launched and interrupted the upgrade process due to the scan components being loaded for the scheduled scan which prevented files that were being installed by the scheduled update from being installed/replaced resulting in this race condition where the scheduled scan was stuck and could not proceed due to some components being replaced with new versions while others were awaiting a reboot to be replaced. Hopefully there is some kind of simple logic they can apply to the update mechanism to prevent issues like this in future releases so hopefully we will see this corrected in a future version. Thanks for reporting this issue and if there is anything else we might assist you with please let us know. Thanks
  13. You will have to uninstall v4 and install v3 again if you wish to revert to the release/non-beta version.
  14. It looks like there was a program/component update to Malwarebytes and it probably just needs a reboot to replace any in-use files. If the system restart does not resolve the issue please let us know.
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