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exile360

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  1. Yes, unfortunately Intel doesn't provide the microcode patches directly to users. They only give them to OEM's, and if you happen to use either a custom built system or one that comes from a smaller manufacturer that seldom provides any firmware/BIOS patches then you aren't going to be able to patch. That's the situation I'm in; I didn't even get patches for Spectre and Meltdown outside of the updates provided by Microsoft through Windows Update, however I did find a way to patch the microcode within the OS. It isn't as effective as firmware patching but it does at least render my system immune to exploits while the OS is loaded meaning that for anyone to actually exploit my system they'd need physical access (since the system obviously has no internet connection prior to loading the OS). The upside is I get to keep my full performance though, so that's nice.
  2. You might have to configure Task Manager to show the user field in its view settings (I'm running 7 not 10 so I'm not positive on how it looks) but there should be an option under the Processes tab to display a column showing which user account each process is running under. If it had been running under the SYSTEM account (the built in account Windows uses for services and other privileged/above admin level applications) that could have explained the issue but obviously it's working now so that must not have been the case. It was probably just a hiccup after the upgrade to the new beta that sorted itself out after a few reboots. As for the icon color, I'm pretty sure they wanted this dark/vivid blue all along but chose to use a lighter/softer blue in the past due to its similarity to the color used by default for the home edition of Windows XP (the default Luna theme), but with XP support now dropped since 2.x they decided to move forward with updating to the new darker/more vivid blue. I like it personally, but of course I don't use a blue theme either (usually clear glass or purple for me ).
  3. Ah, good deal, I'm glad that it's working now. A weird issue to be sure. Wow, that is hard to see with that background color.
  4. OK, thanks. Is the tray icon still missing when you actually open Malwarebytes? In other words, do you see the icon in the taskbar but not in the notification area? If so, it is possible that for some reason the tray's process (which you already confirmed is loaded according to Task Manager) might be running under the wrong user account/with the wrong level of privileges for some reason. Check Task Manager and let us know what it shows for the User Name field for the mbamtray.exe process. If it shows anything other than your own user account (such as SYSTEM) then that is likely the cause of the issue.
  5. Apparently it requires local/physical access to exploit and only applies to Intel's seldom used SGX (Software Guard Extensions) function in their modern CPUs; a feature I always keep disabled as I have no use for it since none of the software I run actually uses it (it's a proprietary API designed for increased application security in memory but isn't in wide use throughout the software industry due to the fact that it's fairly new and only applies to Intel CPUs, not AMD so it is doubtful many vendors will ever implement it; it's just another of those proprietary features/APIs that a chip maker likes to boast about because it sets them apart from their competition just like tech such as RTX and Hairworks from Nvidia). Intel has had a rough time lately and it appears many of the features built into their modern chips to increase their IPC (Instructions Per Clock/Cycle) and overall performance weren't designed with the best security in mind, sacrificing security and stability for speed. It is a design trend that has come back to bite them in the butt many times over the past few years and I suspect they will be doing things differently in the future, assuming they survive their current lack of competition and massive number of vulnerabilities compared to their primary competitors AMD, ARM and Nvidia.
  6. Greetings, Please provide a link to the download so that the Research team may investigate and whitelist the site/file if it is a false positive. Thanks
  7. Excellent, we are glad to be of service. If you have any further questions or if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  8. Excellent, I'm glad that the issue is now resolved. I'll be sure to make a note of this for the Product and Support teams in case they want to document the need for exclusions or investigate the issue further. If there is anything else we might assist you with please let us know. Thanks
  9. Yes, it's only been a couple of days and when they are busy it can take 3 days or more. Hopefully it shouldn't be too much longer and in the meantime if you have the option available, enable the 14 day free trial so that you'll still have your protection while you wait.
  10. Please try disabling self-protection in Malwarebytes, then reboot and let us know if anything changes. You'll find the setting under the Security tab in settings by clicking Advanced under Windows startup.
  11. You're welcome You can get by with just Malwarebytes alone as many of our users do, or you may enable the built in Windows Defender as suggested above; another configuration that many of our users run as it's free and provides an additional layer of protection against threats alongside Malwarebytes. There are many other AV and internet security products and tools out there that are compatible with Malwarebytes, however Windows Defender is probably the easiest to use and it's also very light on resources so it shouldn't impact your system's performance much if at all.
  12. Your logs show that you're running both Norton and Acronis Ransomware Protection. It is possible that one of those applications is interfering with Malwarebytes though I lean more towards Acronis as I've seen users successfully running Malwarebytes alongside numerous Norton products without any issues. Please try disabling or removing Acronis temporarily and restarting your system to see if that helps. If it does, then try excluding the two applications from each other to see if that resolves the issue. Please let us know how it goes. Thanks
  13. Greetings, Please make sure that in addition to mbamtray.exe, that MBAMService.exe is also running (you'll need to set Task Manager to show processes from all users as the service runs under the SYSTEM account). If it isn't running, then opening Malwarebytes should cause it to start and if the tray still doesn't show up, then I'd suggest trying a reinstall of the latest version and reinstalling the beta using the Check for updates button under the General tab in settings. I cannot comment on the other issues you raised as they will need to be addressed by a member of the Product team. Please let us know how it goes and if the issue is resolved or not. Thanks
  14. Greetings, Your logs show that you have 360 Total Security installed. This application is known to prevent Malwarebytes from being able to install and function. Removing it should allow you to get Malwarebytes installed. Once that is done you may try reinstalling 360 Total Security and creating exclusions between the two applications but I do not know for certain that they will be able to work together. The items to exclude in 360 Total Security for Malwarebytes can be found in this support article. Be sure to exclude them from the real-time protection components in 360 Total Security. You should also exclude 360 Total Security's program folder (most likely located under C:\Program Files and/or C:\Program Files (x86)) from Malwarebytes by following the instructions under the Allow a file or folder section of this support article and you should do the same for 360 Total Security's primary data folder which is most likely located under C:\ProgramData. Please let us know how it goes and if the issue is resolved or not. Thanks
  15. Greetings, It sounds like Ransomware Protection is analyzing the behavior and that's likely what is causing the issues. Ransomware Protection is more reactive than proactive in that it analyzes the behavior of processes and threads in memory after they are already running to look for possible ransomware behavior (such as deleting backups, attempting to encrypt files etc.) however you should be able to exclude the process that it is getting stuck analyzing and that should prevent the issue in the future as long as the file itself has the same name and path/location. To exclude it, follow the instructions under the Allow a file or folder section of this support article and select the option to exclude the item from detection as ransomware. Please let us know how it goes and if the issue is resolved or not. Thanks
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