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  1. You are correct, Malwarebytes is supposed to create a backup of any file it removes in quarantine. Do you have the log(s) from the scan or realtime protection event where the file was removed? Also, please provide the logs requested in the above automated response as they will also help us to troubleshoot the issue.
  2. MBAM and MSE

    Well, it's no fact that you have to run Malwarebytes with an antivirus, especially considering the fact that to my knowledge, there are no actual computer viruses any more and haven't been for several years now. All of the major threats and attack vectors (currently comprised primarily of exploits and ransomware) are well covered by Malwarebytes signature-less/behavior based protection capabilities and it still has an extensive signature and heuristics database as well as the constantly updated web protection component so really, even when used alone, it provides several powerful layers of defense against today's threats. Malwarebytes has a lot of customers using Malwarebytes alone without an AV, and while there's nothing wrong with using an AV alongside Malwarebytes as it is designed to coexist with other security software in realtime, it's no longer a requirement to have one and going without one will certainly improve system performance.
  3. Yes, it doesn't directly target these types of files with its standard malware detection engine, however it does block attacks using these types of files behaviorally through its signature-less modules such as its anti-exploit component. This means that even though a scan may not detect a maliciously crafted MP3 or document file (PDF, DOC etc.), the anti-exploit component will detect it when the user attempts to open/execute the file when the script/exploit contained within the malicious file actually tries to launch, thus detecting the threat and preventing the exploit/attack from succeeding. This also has the distinct advantage of not needing to rely on signatures/updates to detect new variants of these kinds of attacks since it stops these threats based on the abnormal/malicious behavior they exhibit so Malwarebytes doesn't have to wait until the Research team has received a sample or gotten reports from infected users in order to react and roll out a signature/database update to protect the rest of their customers. Everyone is protected from the beginning through those signature-less behavior based protection components.
  4. Virustotal

    Greetings Thanks for the suggestion, I'll pass it on to the team.
  5. MBAM and MSE

    You might want to check out this article as well as this live data map that illustrate that even the top vendors that consistently do well in such comparative tests aren't necessarily as bullet proof as they might seem and that Malwarebytes, even when only factoring in its primary malware detection engine/remediation engine (the scanner, not realtime protection or any of the other additional layers included with Premium) constantly detects threats missed by the other vendors (and that data doesn't even include PUPs; something Malwarebytes is known to be particularly proficient at these days).
  6. Suggestion

    Yes, I've suggested this in the past myself. In my opinion it would be a simple feature to implement if they were to use WFP as they're already using the WFP APIs for the web blocking component in MB3 and Microsoft has made the APIs rather robust for full featured firewall capabilities in Vista+. That said, there are already several really good, lightweight firewall options available which leverage WFP, several of which are free or at least offer a free version which includes outbound blocking/filtering capabilities (rather than the current Windows Firewall default of allowing all outbound traffic). I feel that as long as it's a feature that can be disabled easily by the user and/or even installed optionally (for cases where the user doesn't want or already has a different third party firewall option such as an already installed IS product) then they should still be able to maintain a high rate of compatibility with other vendors' products. They could handle it in a similar way to how they handle registering with Security Center/Action Center where, if an AV is already registered/active, Malwarebytes doesn't register and if none is registered, then Malwarebytes registers itself so that if a third party firewall is already registered with Action Center/Security Center Malwarebytes disables its firewall component during install and if none is present or only the standard Windows Firewall, then it offers to install its own/automatically pre-populates an option/checkbox to install its own and register with Action Center/Security Center as the firewall provider.
  7. Malwarebytes Free and Bitdefender

    Greetings You can use Malwarebytes free alongside any other software since it doesn't actually include any realtime protection components, therefore there is no possibility for incompatibility issues or conflicts. That said, even the premium/paid version is designed to be compatible with other security software in realtime so even it should be compatible with Bitdefender. In fact, I've seen many users who use the two products together in realtime without any issues or problems.
  8. Greetings Thank you for the suggestion. I'll see to it that it makes it to the Product team for their consideration. If you have any further ideas/suggestions/requests please don't hesitate to let us know. The team is always looking for ways to improve the products.
  9. Malwarebytes causing Blue Screen

    Excellent, I'm glad to hear it. Yes, should it occur again the dump files would be most appreciated, and thank you for providing the one from your earlier crash; the Developers are always looking for more data on potential issues so that they might track them down and correct them. If you do have any further trouble or have any questions, please don't hesitate to let us know and we'll do our best to assist you. Thanks
  10. Windows 10 Future Releases

    Greetings If you do continue to have issues with version 3.3 even after performing a clean install/removing all traces of 1.75 then you might consider trying out the most recent beta, version 3.4, which can be found here. It includes a formidable number of fixes for several issues, including some related to conflicts and performance so you may find that it behaves better on the latest Windows 10 release than 3.3 does. If it doesn't work out of course you may always uninstall the beta and go back to version 3.3, however so far it's proven to be quite stable for most who have tested it so far.
  11. MBAMService High CPU

    Yes, it certainly could assuming you're loading the files into memory. While Malwarebytes doesn't include on-access scanning (in other words, it does not scan files as they are created on disk or downloaded), it does include on-execution scanning meaning that if the files enter into memory as processes/modules (even if only loaded into/injected into other processes) then Malwarebytes will scan that activity. Additionally, if you're doing anything that generates a lot of web traffic, that might also account for some of the CPU usage as Malwarebytes web protection component checks connections to determine if any of them are to sites contained within its blacklist/databases. There's also the more recent additions to Malwarebytes, exploit protection and ransomware protection. If any activity on your system causes those components to monitor what's going on more thoroughly, then that could also account for it. For example, as mentioned previously, loading modules (like DLLs, for example) into other processes, this is something which might trigger exploit protection to become more intensive/more active, and likewise if anything you're doing is modifying/deleting many files on disk, ransomware protection might become more active/utilize more resources as it monitors the activity to verify that it isn't malicious. Beyond that of course is the possibility of a conflict. You mentioned Avast! and while I don't currently know of any, it is possible that there is some kind of conflict/performance issue there between the latest version of Malwarebytes and some component(s) in Avast! that might be causing it, especially if any components of Avast! remain active even when its primary protection has been disabled. That said, if you haven't already, I'd definitely recommend creating exclusions between Avast! and Malwarebytes to help eliminate the possibility of any potential conflicts. A list of files/processes to be excluded for Malwarebytes 3 in Avast! can be found in this post and as for excluding Avast! from Malwarebytes, I'd recommend at least excluding Avast!'s Program Files folder and any executables located elsewhere which belong to it (for example, if Avast! stores/installs any services/executables inside the Windows directory or elsewhere) and you might also consider excluding whatever location Avast! uses for storing its databases and configuration data (most likely a sub-folder of C:\ProgramData). I hope that helps. Please let us know if it does not and if there are any further issues.
  12. Malwarebytes causing Blue Screen

    Thanks, and were you by chance able to locate any of the .DMP files I mentioned from when the BSODs occurred? If not, that's OK. It's possible your system isn't configured to create them at the moment. If that's the case then please do the following: Right-click on Computer select Properties Click the Advanced system settings link on the left. Under Startup and Recovery, click Settings Make sure that Complete memory dump is selected in the drop-down menu under Writing Debugging Information Click Ok and restart your system The next time your system crashes/has a BSOD, the file C:\Windows\memory.dmp should be created. Please attach this file to your next reply, or if it is too large, upload it to WeTransfer and include the download link for the file in your next reply. edit: I just noticed the information in your first post mentions the file C:\WINDOWS\Minidump\021918-5640-01.dmp. If you can, please zip and attach this file to your next reply so Support may take a look if needed for troubleshooting the issue.
  13. Notifications Popup

    Yes, theoretically the easy way is to click "End Free Trial", which should then revert the software into free mode (it is the same function provided in previous versions and should work the same way), however it seems that for some reason it isn't working in the current version on your system. If neither of those options worked, please post the logs requested in the automated response here and hopefully that will assist us in determining the cause and a solution to the issue you're experiencing.
  14. Notifications Popup

    Greetings and welcome I'm sorry for the trouble you're having with the notifications. Hopefully we can get the problem resolved promptly. First, if this was the free trial then, assuming you've not done so already, please do the following: Make certain you're logged into Windows as an administrator Open Malwarebytes and click the End Free Trial which should be located on the right-hand side of the Dashboard tab of the main UI If that does not work, please proceed with a clean uninstall/reinstall of Malwarebytes by following the instructions in this support article Hopefully that will resolve the issue for you, but please let us know if it does not or if there is anything else we might assist you with and we'll do our best to help.
  15. Trappers

    Greetings Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here. One of the expert helpers there will give you one on one assistance when one becomes available. Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help. If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you. If you prefer to be assisted via email you may contact Consumer Support and one of our support staff members will assist you directly. If you are a reseller (non-Techbench member), affiliate, corporate, business, educational, government or non-profit customer then please contact Business Support and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance. Thank you