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  2. Thanks for the OTL reports. Thanks very much. Yes, yea verily, the key is not there, after many attempts to put it in there ( in my past custom script runs). There is something here that seems a bit goofy. Have much patience till my next reply.
  3. @yoMuzicMan just wanted to give you an update - our home support team isn't back in until tomorrow, but I tried taking a look at things since I have limited access to some of the systems the support team does. According to our licensing system, the key that is showing in the screenshots you sent in is not expiring and was renewed on 09/06/2020. Its still good until 2021. Also, the 2 other keys you mentioned in your emails are alias keys for the primary key in your screenshot. Using one of those keys should work but the UI will revert to the primary key which is in your screenshot.
  4. @Minus_MB I sent you a new reply by PM. Your last note seemed to say the Malwarebytes program is ok now. Regret any glitch your machine had on the reboot. But I gather it was a temporary situation.
  5. Merge indeed, not install: my bad choice of words. We mean the same. I took a look in the WinDefend.reg and saw that it looked for a registrykey: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WinDefend] Then I looked via regedit.exe in the registry and found that this key does not exist. Just a remark. The OTL produced the files you mentioned and they are attached. Extras.Txt OTL.Txt
  6. I managed to get the Fixlog.. But Malwarebytes still won't install after using the Clean button on the program you provided. Now everytime I turn it on it would begin shutting down... Should I just wipe the computer..? I don't know what to do at this point..
  7. I would go ahead and get it. The issues in the past were all about the old lifetime keys that were floating around. Since this is a subscription I would not worry. The same instructions apply like Amazon purchases in regards to registering it in your Malwarebytes account. It will be upgradeable to any future version during the subscription period. Since you mentioned the 10 device license, be aware the license term begins when the first device is activated.
  8. So, at least the reg_fix_w10 merge succeeded. It still remains a mystery why the failure or perhaps access fail just to add the one entry for the Windefend. I would note that that was not a install. But simply an attempt to merge to the registry. Lets see about getting a different report, please.There is a report tool named OTL , Oldtimer's ListIt ⦁ Please download OTL from this this link ⦁ Save it to your desktop. Now use File Explore to the Desktop ⦁ Double click on the OTL icon on your desktop. ⦁ Reply YES when prompted by Windows whether to allow i
  9. Hello, thank you for your quick reply. Here's everything: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 27/09/2020 Scan Time: 15:54 Log File: d720c27e-00f2-11eb-88fa-d8cb8af188b1.json -Software Information- Version: Components Version: 1.0.1045 Update Package Version: 1.0.30488 Licence: Trial -System Information- OS: Windows 10 (Build 18362.1082) CPU: x64 File System: NTFS User: MSI\Admin -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 366557 Threats Detect
  10. It is time to do some more checks and fixes that can not be done in this section of the forum. I will ask @AdvancedSetup to move the topic and assist you.
  11. Hiya Nyve, Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Download and run the Malwarebytes Support Tool Accept the EULA and click Adv
  12. @Porthos @Purity8 FWIW - I too am seeing the MBG Suspicious blocks with both Firefox and Chrome. A Malwarebytes staffer will still need to investigate further.
  13. Why are you stuck on Newegg? Amazon is authorized. Just curious. Nevermind, I see why.
  14. The same issue occurs when booted into "Safe Mode with Networking"
  15. Today
  16. That's interesting, I'm blocked on both laptop & desktop with FireFox. Both are on different versions of Win10, one is 2004 while another is 1909.
  17. Is Newegg an authorized by Malwarebytes dealer/reseller? Newegg support told me that Newegg is not an authorized by Malwarebytes dealer/reseller. Newegg support told me that Newegg is not required to be an authorized dealer of a manufacturer in order to sell their products. Newegg is only required to purchase merchandise from an authorized dealer or vendor, which we do. Newegg support could not (would not) tell me where they source Malwarebytes licenses. Newegg support could not (would not) confirm that I'll be able to update Malwarebytes 3.0 to the current Malwarebytes ver
  18. I am not blocked in Firefox but am with Chromium based browsers.
  19. Oh, sorry; that was the link on the site. I just tried that link & it is indeed blocked.
  20. That redirects to https://lldownload.blob.core.windows.net/pcmover/expresspu/11/pcmoverexp_dl.exe
  21. Yes, I recall that issue with the two betas. I seem to recall that it was due to some of the shared components they used which resulted in a problem but they got it resolved pretty quickly. They seem to be making a lot of improvements to their Anti-Exploit tech these days which is always exciting to see as it is one of Malwarebytes' most proactive protection components by far.
  22. You may also find the information in this support article helpful. It references Amazon, however it also indicates the same for other authorized resellers which includes Newegg.
  23. Apart from the startup problem with Windows XP, I cannot recall personally encountering any bugs in MBAE and I have been using it since 2013. MB Anti-Ransomware seems to have caused a problem with MBAE a bit more than a year ago but the errors in MBARW were fixed.
  24. Thanks, please try activating Malwarebytes from Safe Mode with Networking to see if that works. Instructions on booting into Safe Mode can be found here. Please let us know how it goes and if the issue still occurs. Thanks
  25. My apologies, here's the full link: https://store.laplink.com/59/purl-20200317-page-PCmExfree-freedl
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