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  1. Past hour
  2. Is it safe to reinstall chrome yet? I feel out of the loop using mozilla and I don't feel like I could abandon my google account just yet.
  3. Krzychumag

    Problem with program registration

    I see that we do not understand each other. On what basis I have to uninstall the program before formatting the hard disk. Who remembers such things to do before formatting if the user does formatting the disk after 2 or 3 years of using Windows, for example. Sorry but you write stupidity. I have a perpetual license and still is a problem. The license should work and should be done as in Winrar or Totalcomander. Please remember what I am going to write now and take it to heart and take it seriously. 1. The user does not need to remember about uninstalling the program before formatting, there is no such obligation. 2. The user should install the program as much as I want on the same disk. 3. The user should enter the serial number and there should be no installation limits on the same hard disk. 4. I have the impression that the support can not handle this problem. 5. Of course, this applies to people who have a lifetime guarantee. 6. Their support will begin to work on solving such problems. So far, the support of such solutions can not solve.
  4. frozen

    NETIO.SYS BSOD

    FYI in case it makes I difference I am trialing the RemotePC Enterprise 30 day software https://www.remotepc.com/enterprise.htm
  5. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: One of our experts will be able to assist you shortly.
  6. dcollins

    NETIO.SYS BSOD

    Interesting, thanks for the update. I'll see if I can reproduce the issue with RemotePC
  7. Did this, not sure if it actually uninstalled the app, but then it failed to reinstall upon reboot. mb-clean-results.txt
  8. box

    BSOD from new Malwarebytes?

    Not intending to be specifically unhelpful but I'm not one for uploading logs after a bad experience with a reputable company (not MalwareBytes) collecting some very personal content with logs collected using their log-collecting software. I know Malwarebytes aren't guilty of this but I feel safer not uploading anything. I did manage to update my ethernet drivers using Sfrush's method, although there were no updates for my Atheros Wifi dongle. Also, I'm wondering if it's worth merging the 2 threads on this topic?
  9. frozen

    NETIO.SYS BSOD

    According to Nvidia those are the current NIC drivers and MS Windows update does not indicate newer drivers. The thing is that these BSOD started happening when I installed RemotePC remote access software. I blamed the issue on that software since the problem went away when I removed the software. However when I do not have MBAM running at all and RemotePC installed there are no BSOD.
  10. hopper15

    BSOD from new Malwarebytes?

    Errors on your PC and having outdated drivers are two different things though.
  11. Without knowing what version you're on, it's difficult to say. The latest version from 3.5.1 Component Package is 3.0.0.57
  12. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  13. I recently updated Malwarebytes after uninstalling my old antivirus program. I ran it and it worked. Later, I was curious to see my option so I tried to open it, it won't open. System is telling me to run Malwarebytes, so I keep trying to open/run it but no success. So I try to uninstall, and the Windows uninstall tool just hangs when I try to remove. I have Windows 7, whats going on? It was a 14 day free trial, and not even 7 days into it, and if it works I'm willing to upgrade to premium but not if the app is this buggy.
  14. mwcrumjr

    BSOD from new Malwarebytes?

    Are you positive? Just so we're on the same page: I've already had a Dell tech conduct a thorough hardware check on the machine and they also had me run sfc /scannow and I had absolutely no hardware or Windows integrity errors. Also, I tried to restore to a previous restore point but that failed - got into a really scary scenario where the machine failed to reboot but I managed to recover from that. It could have been due to the fact that Windows did the following critical updates on 6/13/2018: Microsoft (HIDClass) 06/21/2006 6.1.7601.24145 and Security Update for Package_for_RolupFIx (KB4284826). I just want to make sure updating this driver won't screw up my machine even worse.
  15. Today
  16. Good! Glad to see that your Windows Defender is fully functional again. Let's do a sweep with AdwCleaner and RogueKiller just to be sure. AdwCleaner - Fix Mode Download AdwCleaner and move it to your Desktop Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply RogueKiller Download the right version of RogueKiller for your Windows version (32 or 64-bit) Once done, move the executable file to your Desktop, right-click on it and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner) Wait for the scan to complete On completion, the results will be displayed Check every single entry (threat found), and click on the Remove Selected button On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner) This will open the report in Notepad. Copy/paste its content in your next reply Your next reply(ies) should therefore contain: Copy/pasted AdwCleaner clean log Copy/pasted RogueKiller clean log
  17. Aura

    Walmare

    And I also need you to run a scan with FRST and provide me the two logs it'll create: FRST.txt and Addition.txt.
  18. dcollins

    BSOD from new Malwarebytes?

    @Sfrush while Windows 7 can search online for updated drivers, it's lookup functionality is not as good as Windows 10. I always recommend going to the manufacturer website to get the latest driver. @box if possible, can you use the Malwarebytes Support Tool to grab a set of logs, even though you're on 3.4.5? Download and run the Malwarebytes Support Tool Accept the EULA and then click Advanced Options on the main page Click Gather Logs and wait for the process to finish Once completed, upload the mst-grab-results.zip from your desktop
  19. Thanks, Devin. Let me know if there's anything more I can do. Oh, and could you please verify that the version of the dll (3.0.0.26) that I restored from my backup is the one that's supposed to go with the latest MWB package (3.5.1.2522)? -Noel
  20. Oh, sorry, completely missed that. Yeah those logs won't help anymore, we would need the ones from the upgrade. We'll try to repro internally then, thanks a lot
  21. Also bear in mind I didn't retain the updates; the system has been reverted back to the December patch level. -Noel
  22. box

    BSOD from new Malwarebytes?

    Ironically the drivers page for my motherboard will only open in Chrome for some reason. I have downgraded to 3.4.5 and rebooted and so far no more BSODs, though I'm not sure which change (MBAM, ASUS or IDM in my previous post) actually helped. Also, since the BSOD's were a little unpredictable (except that they only seemed to happen with Chrome) I can't be certain the issue has gone. I was able to check the network driver on Chrome afterwards and they haven't updated it since 2015 which is the one I currently have installed. I disabled memory dumps some while back as I have a lot of memory installed and the dumps added a lot of extra time to the reboot and took up a lot of space, so unfortunately I only have minidumps. Also, the Firefox stability might have been due to my running NoScript and uBlock Origin, I don't have any extensions on Chrome (apart from the now disabled IDM one).
  23. Even though they're from 5 years ago? -Noel
  24. Preferably the entire Panther folder as most of the logs will be relevant and they are required for some of the diagnostic tools.
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