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  2. Hi @MAM, You may want to create a ticket in our support system: https://support.malwarebytes.com/community/contactsupport/pages/home-support They will be better able to assist you, Nathan
  3. I had in the past that an east read was dealing with exactly the same problem, the questioner only had Android 4.2.2 available, and since you gave him a version, I think. But I can no longer find this thread. Probably 2 or 3 years ago I think. With such an attitude your customers will be "in the rain and they will REALLY get wet" !!! MAM
  4. Good Afternoon. Having trouble installing Malwarebytes update. Trying to run Support Tool. Upload Logs: Asking me for a Ticket Number. How do I get a Ticket Number? Please help. Thank you, Cecilia
  5. Hello, well but i purchased a older version in the past, via googel play store. That is sad for me, now i am angry. That’s of no use to me now Now i am in trouble.... MAM
  6. Hi @MAM, Unfortunately, we do not support versions below Android 4.4 any longer. Our apologies, Nathan
  7. Today
  8. Hey thisisu, thank you for the prompt reply! I've tried deleting the hubblecache file as a domain admin and local admin and both produce this error: I ended the "Malware Bytes Endpoint Protection" process via taskmanager, there's a "malwarebytes service" process as well that says, "access is denied" Could this process be what's hindering the ability to delete that cache? Thanks again
  9. Hello, please a have a deeper loock on this picture. MAM
  10. Can anyone from staff give us an indication of what is going on and what we can expect? Bill
  11. Hello, well here are the Link from a german Google Store, https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware For Android 4.4, or higher, and NOT for Android 4.2.2 !!! MAM
  12. Well i found it not, by googel store, please give the correct name of your App.... MAM
  13. Hello, well i try it again, and will post the result....please wait. MAM
  14. Hi @MAM, So you are unable to download/install latest version from Google PLAY? Nathan
  15. Hi @BC1036, From what I could find, Chimera is a component of Google PLAY services. Not sure how you would remove them, but doesn't appear to be malicious in anyway. Nathan
  16. The FREE version should not any affect on a system since there are NO active protections.
  17. Hello @artspret The fix for the BSOD that @Porthos suggested is available in CU 1.0.804 which is live now: Please follow the post.
  18. Thank you Nathan for that clarification. The link to your description of a PUP is: PUPs use the mobile platform and trusting nature of users to install an app which might have cool functionality but comes bundled with unwanted features such as draining the battery, leaking data, and aggressive advertising. The app in that .apk file does none of those things. It simply emulates an industry standard GSM modem, so people can use their android device with software that uses the GSM 7.07 specification's command set. Thanks for helping me with this. Chris
  19. Yes, some Windows Updates have been known to reset some options back to their defaults so it's usually a good idea to check your settings after installing any Windows Updates.
  20. Hi @notepage, Although we were able to deescalate the APK to a PUP, a site that harbors a PUP is still considered a phishing site. Nathan
  21. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  22. SPECIFICALLY: When using latest update of Google Chrome browser and Firefox browser: 'Resolving Host' is taking forever .... especially with Windows 8.1, (2 machine) somewhat with Windows 10 (2 machines) but NOT AT ALL with Windows 7! (3 machines) My TEMPORARY SOLUTION: Control Panel -> System and Security -> Administrative Tools -> Services and DISABLE MBAMService / Malwarebytes Service This phenomenon has been affecting Win 10 for several weeks and now suddenly today (26JAN2020) a COMPLETE kill of Win 8.1browsing with latest "updates check." Win81 And Malwarebytes https://www.youtube.com/watch?v=5Gs2-YY4I0E
  23. Hello @ivorytux Cu 1.0.804 which has the fix for the mwac BSOD is now live. Please refer to this post:
  24. Hello Malwarebytes community, We have just started to roll out a new Malwarebytes 4.0.4.49 version 1.0.804 component update As you know, if you don't want to wait, go right ahead and retrieve the update manually by clicking "Check for updates" under Application Updates in Settings > General. What is new in this version: What’s New in this New Malwarebytes 4 component update: • Improved Scan times • Added Detections column to Scan reports in order to display the number of detections found in the scan • Added a new Display Setting with Hardware acceleration On/Off switch (to help address certain rare user interface display issues) • Changed Malwarebytes must restart notification wording to avoid ambiguity with restarting the computer itself • Enhanced Anti-Exploit Protection Some Issues now addressed: • Fixed: Web protection related BSODs • Fixed: Web Protection prevents Avast SecureLine VPN from turning off • Fixed: MBAM Crashes after attempting to open after installation (under certain circumstances) • Fixed: File threats are being reported as Folder threats as well in Scan Report's Advanced tab • Fixed: PUP and PUM shown as Disabled from Threat Scan (under certain circumstances) • Fixed: Misaligned or uneven text/wording on multiple screens • Fixed: Scan report: Advanced tab is incomplete • Fixed: Still Blank UI when launching mbam.exe (under certain circumstances) • Fixed: Other various UI issues Thank you so much. -Erix
  25. I'm sorry - this is not the correct file. If done properly it will produce a FIXLOG.TXT file when done and reboot the computer as well. Please download the file and try again. I'm out sick so may not reply again till tomorrow possibly Thank you @Phantom4
  26. Can we get a statement from Malwarebytes stating that it does not engage in these kinds of practices (both with the Home and Business products)? It would be helpful if I could point to something if my clients ask.
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