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exile360

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Everything posted by exile360

  1. Greetings, If the cause of your issue is the same as the OP then you should be able to correct it by running Windows Update, however I suspect it's a different issue just because it's Windows 10 and not 8 as the OP had, but it's still worth a try to see if it helps. Otherwise, if that doesn't help then you could also try updating Malwarebytes to the latest version as you don't have the latest build installed. To do so open Malwarebytes and navigate to Settings>Application and click on the Install Application Updates button and allow it to download and install the latest version and reboot if prompted to do so to complete the installation process. Once that's done, check to see if Malwarebytes is now functioning with all protection components active and let us know how it goes. Thanks
  2. exile360

    Problem Running with Eset NOD32

    You're welcome. Hopefully it helps, but I'll be reporting this issues to the Product team/Developers either way just in case there is an underlying issue there that requires further investigation.
  3. exile360

    Threat scan only scans 1 drive

    Yeah, the scan log shows only files detected, 0 processes or memory modules meaning every one of those objects is dormant/inactive. It shows the directory as though it were for an active Windows installation, is that a slaved drive from another system or are you just installing your programs there/moved your user profile and downloads folders there? The reason I ask is because if you actually redirected them to that drive in your currently loaded OS then they should have been scanned as Malwarebytes will follow the same system variables that Windows uses, at least as far as I know it does (otherwise it wouldn't work properly for scanning other users' profiles as well as OS installations when the current/active OS is installed on a drive other than C:, which is possible in older operating systems like XP).
  4. exile360

    Problem Running with Eset NOD32

    Hello, Did you also exclude ESET's drivers in Malwarebytes along with its data folder(s) (likely located under C:\Windows\System32\drivers and C:\ProgramData respectively, and possibly under C:\Users\<your user name>\Application Data as well if ESET stores any local user data)? If not, then I'd suggest giving that a try to see if it helps. If that fails to resolve the issue then I would suggest trying the Delay Real-Time Protection when Malwarebytes starts option under Settings>Protection and configuring it at first to the default/lowest 15 seconds value, then rebooting to see if it helped, and if not, then try 30, 45 and so on until you find a value that works and hopefully putting it on a delay will resolve the issue and allow both products to function together.
  5. exile360

    License Question

    Greetings, Unfortunately I do not believe that is the case since, even though it is a single device, you'd be running multiple copies of the software and the Malwarebytes EULA states that you are only allowed to operate the number of copies of the software for the number of devices you have a license for, meaning a 1 device license grants you the permission to use your Premium license to activate only 1 copy of the software at a time, however if you would like to hear from a member of the Malwarebytes staff directly just to be sure then you may contact them directly via the form found on this page. Please keep in mind that this is just my interpretation of the license terms as I understood them having read the EULA, so if you wish to make sure that whether what you are trying to do is authorized or not under the terms of the license then please contact Malwarebytes Support at the link provided.
  6. exile360

    Threat scan only scans 1 drive

    It scans the boot sector of every drive and it also checks any processes, modules and threads in memory along with their associated files no matter where they might be located so even if a threat is installed on a secondary drive, Malwarebytes should still detect it. The same goes for the real-time protection component. It doesn't only check processes running from the main system drive, but those from anywhere on the system. Additionally, Malwarebytes will scan other drives if you use the right-click context menu Scan with Malwarebytes option in Explorer, or you can perform a Custom scan which is accessible via the Scan tab in Malwarebytes and select any of your drives or even just specific folders to be scanned if you wish. The reason that the Threat scan only checks the inactive files on the main system drive is because that is how threats install themselves and it was designed to look for and remove actively installed threats. If it were to scan all drives/files by default the scan would take a very long time. In fact, most AV/AM products have such a scan. Microsoft Security Essentials and Windows Defender do not scan any other drives by default in their quick scans either, neither do most other AVs for the same reason, though just like Malwarebytes, they offer the option to scan those other drives manually if you wish.
  7. exile360

    Context Menu Missing

    Yeah, I think there's an issue with the installer for the latest build. For whatever reason it just isn't working like it should on some systems so for now reverting to the previous release would be a good idea. As for the permissions issue, that's likely due to the self-protection driver in Malwarebytes. It won't let you mess with any of its processes, folders or files. You'll have to disable it if it's active before you can try replacing anything. I uploaded the reg file to WeTransfer.com here and you should be able to access it from there. I still think it's worth a shot though you may need to disable self-protection to merge it into your registry.
  8. exile360

    MBAM won't update

    Please try running Malwarebytes Anti-Rootkit which can be found here. If it is able to run, have it update and scan your system and if it finds any threats have it remove them and restart if it prompts you to do so. Once that's done, try running ADWCleaner and do the same; have it scan your system and remove anything it finds, restarting your system if it prompts you to do so. After that, try running Malwarebytes again and let me know how it goes. Thanks
  9. By the way, if you are still unable to permanently remove it then please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in removing any threats and PUPs (including this browser extension) as soon as one is available. If there is anything else we might assist you with please let us know. Thanks
  10. Greetings, If you have Avira installed then it's probably unavoidable unless there is a setting in Avira to disable/not install the plugin/extension as the AV itself is likely what keeps reinstalling it.
  11. Yep, I bet you're right. The program includes blocking of tracking servers and as I recall those images are used by Facebook etc. to track users across the web wherever it is embedded.
  12. In order to terminate Malwarebytes via Task Manager you need to first disable the self-protection module located under Settings>Protection. To check the current database version you need to check the Settings>About tab, the database version is the third value listed as illustrated below: The versioning is different in 3.x vs 2.x so it doesn't display the same number for the database version as it would in 2.x. As for the errors with 2.x, it is likely that since it's reached its End of Life date already that the update servers that used to provide the callback to the program that it was up to date (a checkin bit from the server if I recall correctly that would show what the latest DB version number is, and if it matches what's installed the program says that you have the latest version so they probably took that response offline since it doesn't apply to 3.x). You can find the Malwarebytes Lifecycle info for 2.x on this page. The last supported version for Windows Vista and XP is 3.5.1 which has not yet reached its EoL date:
  13. I can't recall what the options are in 2.x, but in 3.x you can control whether program version updates are downloaded and installed as well as whether you receive notifications about them: If a new version has already been downloaded and you're receiving the prompts in 2.x then you can exit Malwarebytes then delete the installer which should be somewhere under the Malwarebytes ProgramData folder and I believe there's also a registry entry about a pending upgrade/update under the HKLM\Software\Malwarebytes registry key (it would be HKLM\Software\Wow6432Node\Malwarebytes on x64 systems). You'd need to delete or edit the value to set it to 0 in the registry and then launch Malwarebytes again, and as long as you set the option for it not to check for/download new program versions it shouldn't notify you again, assuming you want to remain indefinitely on the older version that you have. One thing to be aware of though, especially with 2.x builds, is that the Research team has migrated to using primarily the newer database syntax/heuristics structure that has been developed over the lifetime of Malwarebytes 3.x so a very high number of threats, PUPs and other items that Malwarebytes would normally detect would be missed since older versions don't know how to read the new syntax (Malwarebytes has been built in such a way as to ignore signatures/definitions that it does not know how to read/interpret to prevent issues as new syntax is implemented in later versions based on the work of the Research and Dev teams as they find ways of targeting new threats as well as covering older threats more efficiently and effectively). This means that even though you may have the same database version, the program won't be capable of detecting all of the same threats as the latest version of Malwarebytes and generally speaking, they tend to update the database syntax/structure with virtually every release as new threats emerge and new countermeasures to target those threats are developed.
  14. That's right, I'd forgotten about that, thanks lmacri You may also refer to this support article on the subject as well: https://support.malwarebytes.com/docs/DOC-2324
  15. exile360

    Spigot / Slicksavings

    Greetings, I'm sorry that you're experiencing this issue but we should be able to help. Please read and follow the instructions found in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you as soon as one becomes available. They should be able to analyze what's going on and help you to get it cleaned up and the problems resolved. Good luck, and if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  16. exile360

    License Key Recovery

    Greetings, If you haven't already, please sign up at My.Malwarebytes.com using the same email address you used when you made your original purchase of your Malwarebytes license and you should then be able to retrieve and manage your licenses as documented in this support article as well as this support article. If you are still unable to retrieve your license key then please contact Malwarebytes Support directly via the form found on this page and they will assist you in retrieving your license information. Please let us know if there is anything else we might assist you with. Thanks
  17. The free version and the Premium version use the same installer. There is no standalone free-only installer, it simply runs in free mode when you either disable the trial or once the trial runs out after the 2 week period. If activated with a license key it converts into the Premium version and activates all the Premium features.
  18. exile360

    Hanging Notifications OVER games

    I decided to suggest both methods as options to the Product team and they can determine which approach would be best assuming they're open to altering/augmenting the feature with either of our ideas. Hopefully they will be receptive to it because I agree that adding each individual game/application can get quite tedious, especially if you play a lot of different games.
  19. exile360

    Hanging Notifications OVER games

    I agree regarding full screen apps (and thought that at least they should simply have a toggle on/off for Play Mode in the tray's context menu and main UI rather than requiring the user to add individual applications). The only reason I wouldn't want them to automatically do this for all full-screen apps would be in the case of browsers and media players where an exploit might be trying to get in through the app in question since they are common targets for exploits, however that doesn't prevent them from implementing it the way I suggested (plus it gets around the complex issue of trying to detect when any app is in full-screen mode which isn't nearly as easy as it might seem at first since there are many ways that applications actually run in full-screen mode and Windows sees each method differently as would any program like Malwarebytes). Do you think that having a simple 'Play Mode' or 'Silent Mode' switch in the Malwarebytes tray and main UI would be a reasonable compromise? It should essentially accomplish the same thing and you'd just enable Play Mode/Silent Mode just before launching your game or whatever app you want to run without interruption then turn the setting off again once you're done and you've returned to the desktop. It wouldn't be as automatic, but it wouldn't require you to add ever individual application to an exclusions list manually either.
  20. @selma Hello Lock, please refrain from striking up this discussion yet again as we are trying to assist this user with an issue. You have every right to your own opinion, but not to hijack and derail the topics of others so please take up this discussion elsewhere in your own thread. @Davidtoo I found this thread on the KIS forums that seems to be regarding a similar issue. Per the info in that thread, can you please test to see if disabling the Safe Money feature in Kaspersky eliminates the warnings/blocks? I don't know if this is the same situation in your case, however I would like to know if it is so that I may document it for the Developers. Thanks
  21. exile360

    Context Menu Missing

    I scoured the registry for every entry created for the Malwarebytes shell extension on my 64 bit Windows OS and merged them all into a single .reg file. You may try merging it into your registry then restarting your system to see if that resolves the issue or not; in theory it should, however if there is a permissions issue then one or more of the entries may fail to be written in which case you'll see an error from Windows when you try to merge them into your registry. To merge them, simply download the attached file, extract the .reg file then either double-click on it and click Yes to the UAC prompt and the prompt from the Registry Editor or right-click on the .reg file and select Merge and click Yes to both prompts. Once that's done, restart your system and check to see if the context menu entry for Malwarebytes is now present or not and let us know how it went. MBShelext.zip
  22. It looks like it's the HIPS component in Kaspersky detecting/blocking Malwarebytes. If there's a way to exclude processes from that component then that should hopefully resolve it.
  23. exile360

    MB stuck on Heuristics Analysis

    OK, can you try removing the exclusions just to see if it makes a difference? It shouldn't but you never know, it might be some new bug in the latest version of Malwarebytes causing the issue. You might also try running a scan with Malwarebytes Anti-Rootkit to see if it is able to complete (it doesn't detect PUPs so it shouldn't detect Zipcloud at all). That will let us know if perhaps it's an issue with the drive or scan engine since the two products do use the same driver/engine to scan, just slightly different signatures/databases.
  24. Yeah, as I recall they had a built in threshold of up to 5 installations before the license would stop activating. That was prior to the implementation of the new licensing system though, and technically speaking the lifetime licenses were supposed to be limited to a single device (the system just wouldn't flag it/block it until you hit 5 installs/activations). These days I don't know if they have any extended threshold on the single user licenses or not, but I do think it's changed since they implemented the new licensing system in Malwarebytes 3 with the new online activation/validation system that's in place.
  25. exile360

    MB stuck on Heuristics Analysis

    Thanks, if you would, please try disabling Norton temporarily to see if that makes any difference or not and let us know how it goes. Thanks
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