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Everything posted by exile360

  1. I see you already posted in the Malwarebytes Browser Guard area; apologies, I thought the block was coming from Web Protection in Malwarebytes Premium. They will take care of the MBG detection and whitelist the site if it proves to be safe.
  2. That's not surprising. XP has some severe limitations when it comes to more modern/faster hardware. Vista and newer Windows versions by comparison are far better at taking advantage of more powerful hardware.
  3. Greetings, Please refer to the information in this topic as well as this topic, then create a new topic in the Website Blocking false positives area by clicking here and a member of Research will investigate and respond. Thanks
  4. I don't know a whole lot about it, but I did find it listed on Tom's Guide. I don't know what tools it contains and I may be remembering wrong, but I seem to recall it possibly including some software without permission, though that was some time ago and things may have changed since then (or I could be thinking of a different boot tool). AdvancedSetup and/or some of the Techbench members probably know more about it as may any members who currently work in PC repair.
  5. Greetings, There is no way to know what the item is without more details. Please post a scan log or report showing the detection in a new topic in this area and a member of Research can take a look. Instructions for doing so may be found in this topic. Thanks
  6. Excellent, I am glad that it worked. If you need help with anything else please let us know. I will notify the forum moderators to remove your logs for you.
  7. Yes, it is also possible the OS itself may be corrupt and a repair install of Windows may be necessary. Doing so will leave your data intact, however you may need to reinstall some of your programs for them to work properly. Hopefully it won't come to that, but it is an option if all else fails.
  8. Yes, I'm with you on that one. He gets carried away by his personal hopes/dreams of a Holodeck being real and loses his objectivity I think. There is a massive difference between fully interactive, solid, hard-light constructs (think 'Green Lantern's power ring') and the current/upcoming generations of VR/graphics tech. Fooling the eyes is one thing, but actually creating a fully interactive, tangible reality that you can smell, taste, touch and feel is still a far off dream. Still, there are a lot of exciting developments in VR and graphics technology right now, and the computing space is due for a major innovation I believe, and while I don't think it will bring the Holodeck to life, I do think we're in for one of the most exciting times in the history of computing and technology and I can't wait to see what's next.
  9. Your logs still show McAfee as active. Please follow the instructions for Method 2 on this page to see if that removes it completely and let us know how it goes. Thanks
  10. Greetings, Malwarebytes' Developers have been working on this issue for a long time now. I have no ETA on when a fix might be coming, however please keep an eye on the forums here as members of Support will likely respond to these threads about this issue once it has been fixed in a release. I would also advise monitoring the pinned topics in this area of the forums for news on any releases in case it is fixed in the meantime. You also have the option of reverting to a previous version of Malwarebytes which does not cause this problem until the issue is resolved. Instructions on doing so may be found in this post.
  11. Greetings, It is possible that one or more of the threats on your system is creating issues so to be safe, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. If the malware removal specialist determines that there are no threats on your system they will send you back to this area to continue troubleshooting Malwarebytes; I just want to ensure that if your system is infected, that it gets cleaned up as soon as possible. Thanks
  12. Excellent, we're glad to help. If there is anything else you need help with just let us know. Thanks
  13. Sounds like a plan, I'm sure they will be assisting you shortly
  14. If you have not created an account on My.Malwarebytes.com yet then you won't be able to access it until you do so. As for the free trial, if you install Malwarebytes onto your new system it should automatically start the 14 day trial for you which includes real-time protection.
  15. Did you at least receive the initial automated reply in your email? If not, then go ahead and create a new ticket, but if so then just wait and someone will get in touch once they get my request for help.
  16. Yes, the 14 day free trial is also an option. I was not aware of any extended/3 month trial, but I'm a Premium user so I would not have seen it.
  17. By the way, I made a note of the issues and error you reported and will be sure to pass this info on to the Product team in case they were unaware of this issue. In the meantime, please make sure that all of your systems are fully up to date with the latest version(s) of your Malwarebytes product(s).
  18. It would likely be best to attach them to your ticket. Did you select the business option when creating your support ticket? I will ask that someone take a look at your ticket (I only help here on the forums; I don't have access to the helpdesk). @AdvancedSetup would you please see about ticket number 3042523? Thanks
  19. Greetings, Yes, you certainly may. The easiest way to do so would be to log into your account at My.Malwarebytes.com to deactivate the license from the other system then you will be able to activate it on your second PC. If you have no created an account yet instructions for doing so may be found in this support article and details on deactivating your license there may be found at the bottom of this support article. Please let us know if you have any trouble and if there is anything else we might assist you with. Thanks
  20. Greetings, I'm sorry to hear that you are experiencing this issue. Are you a Malwarebytes business customer by any chance? If so, I'd recommend contacting Malwarebytes Business Support directly via the form on this page. In the meantime, please do the following on at least one of the affected machines if possible, and either attach the resulting logs here or provide them to Support directly if you end up creating a support ticket via the aforementioned link: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  21. By the way, I also noticed you have ExpressVPN installed. If it is active, please try disconnecting from the VPN to see if that allows Malwarebytes to activate properly.
  22. Greetings, Please be sure to exclude/allow Malwarebytes in McAfee, especially in its firewall and then see if Malwarebytes works properly. If the issue continues, please try disabling or removing McAfee and then re-enable/reinstall it once Malwarebytes is activated. Please let us know how it goes. Thanks
  23. Greetings, I have no idea if archiving/restoring the data folder that way would work or not, but you are certainly welcome to try it and see. If you do, please let us know how it turns out in case any other members find the information useful and wish to do the same. Thanks
  24. Yes, and once it finishes reinstalling, try activating with your license key again to see if it works this time and let us know how it goes. Thanks
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