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Everything posted by exile360

  1. Thanks for the feedback. I will be sure to pass it along to the Product team for review. Please don't hesitate to let us know if you have any further ideas, suggestions, feedback or feature requests. Thanks
  2. Just to add, I would also suggest updating to the latest version, 3.8.3 by opening Malwarebytes and navigating to Settings>Application and clicking on the Install Application Updates button and allowing it to install the new version or by downloading and installing it directly from here. Once that is done, make sure that you verify that it is still set not to run when Windows starts just to make sure it has retained your preferred option. Just as with 3.7.1 you can completely terminate the program at any time by right-clicking the tray and selecting Quit Malwarebytes and clicking Yes if prompted by User Account Control.
  3. Greetings, Thanks for the feedback. I will pass it on to the Product team for review and analysis. Please don't hesitate to let us know if you run into any further issues or if you have any additional suggestions, ideas or feature requests. Thanks
  4. In addition to the information above, I would also suggest restarting the computer and trying the scan again as this will often eliminate the freeze/hang issue during cleanup according to other reports of this issue.
  5. Well that's a bummer Oh well, I am glad that at least you've got your primary systems secured. If you need any help in getting things set up or have any questions about the software please let us know. Thanks
  6. Great, thanks for the info Devin. @stulky as your adviser, I would strongly recommend taking them up on that offer because that is one heck of a deal !
  7. No worries, I'm glad I could help. I have already reported it to the team so hopefully it will be addressed soon. Thank you again for bringing this to our attention, and please don't hesitate to let us know if there is anything else we might assist you with.
  8. Yes, that's correct. It looks like the site is bugged for sure. Thank you for bringing this to our attention. I will report this to the web team ASAP. I'm certain based on the pricing that if you were to proceed with the purchase that they would actually only provide you with a single device license since the transaction itself is handled through a third party e-commerce partner (either Cleverbridge or 2Checkout) so in their system which issues the licenses, based on the pricing it would only register as a single license/device purchase.
  9. My apologies, I was looking at a different part of the site. You are on the actual purchase page and I didn't realize it. You can select a different number of devices using the drop-down menu where it shows 10 Devices to select a different number as shown below: If you cannot, then there must be a bug with the UK purchase page. Please let us know if that is the case as I only have access to the US page.
  10. Greetings, Please remove the following entries from your HOSTS file, otherwise Malwarebytes will be unable to contact its licensing server and you will continue to see these errors: serius.mwbsys.com keystone.mwbsys.com Instructions on resetting the HOSTS file can be found in this Microsoft support article. Also, while it is likely unrelated to the problem, I would strongly recommend selecting just 1 antivirus as 2 or more on the same system can conflict with one another and cause major performance and stability issues and could actually result in the system being less secure than using just 1. You currently appear to have both Norton Security Online as well as 360 Total Security installed and active. I would highly recommend removing one of them from your system, though the choice on which is entirely up to you. Please let us know how it goes and if you have any further issues. Thanks
  11. Please post the logs from your scans so that we may review what was detected/removed. It may also be helpful to zip and attach your entire C:\ADWCleaner folder as it includes additional info and files that may prove useful in troubleshooting the issue. Thanks
  12. Just to add, the reason it mentions up to 10 on the website is because you may purchase up to 10 licenses/seats in a single transaction which would protect 10 devices. Numbers in excess of 10 would have to be purchased either through separate transactions or by contacting Malwarebytes Business or Sales teams (for example, if you were a reseller/affiliate). This is why just above where it mentions 10 devices, it notes that the pricing shown is for 3 devices and why it also includes the + and - controls to change the device count where it will also automatically adjust the pricing according to the number of devices you select as shown in the image below: So basically the Available for up to 10 devices statement is simply a statement of the limit for the maximum number of devices you can purchase licenses for (the same as when you see a purchase quantity limit for an item on any retail website like 'Limit 1 per customer' etc.). Anyway, I hope this helps to clarify things a bit, and if there is anything else we might assist you with please let us know. Thanks
  13. Just to clarify, Malwarebytes Anti-Exploit and the Exploit Protection component in Malwarebytes Premium likely do actually protect svchost.exe as well as many/most other system processes and components as it doesn't only shield the applications listed in the default Protected Applications list. This is because it also has multiple 'generic' exploit protection components and shields as well as several system hardening techniques that it uses to protect against common exploit tactics and behaviors. I do not know the full technical details of its inner workings, but I do know that it actually does provide extensive protection beyond that listed in the Protected Applications list (this is the reason many of the settings under its Advanced Settings menu do not apply to the specific applications and categories protected under the Protected Applications list).
  14. Just to add to the advice from Firefox above, I would also suggest trying to deactivate your license through My.Malwarebytes.com if you haven't done so already. Instructions on signing up can be found in this support article, and if necessary, instructions on adding a license to your account manually can be found in this support article. If you are able to see the license in your account at My.Malwarebytes.com after signing up and adding it, please try deactivating it from all previous devices/installations to see if that helps. Instructions on doing so may be found in this support article. If none of that helps then simply await a response from Malwarebytes Support after creating a support ticket as advised above by Firefox and they will assist you further. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  15. Greetings, What alert/notification or error(s) are you seeing from Malwarebytes when you attempt to install it? Also, please do the following so that we may take a closer look at what is going on with your Malwarebytes installation: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  16. Greetings, They should have no problems getting this issue corrected through your support ticket that you've already created. In the meantime while you are awaiting their response please wait a few hours and then try activating it again. Sometimes this works in some situations as it can take time for the licensing servers to sync up and allow you to reactivate your license. If that doesn't help then just wait to hear back from Malwarebytes Support in your support ticket and they should be able to get the problem corrected. If there is anything else we might assist you with please let us know. Thanks
  17. OK, please do the following to see if it corrects the issue: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know if the problem is resolved or not. Thanks
  18. This is true, however it will check to verify that it is an actual image/non-executable file which is quite useful for checking attachments and the like to ensure they aren't Trojans posing as other file types. That said, the Exploit Protection and other real-time protection features in the Premium version are significantly more useful for dealing with non-executable malware (such as an image or document file that uses malicious scripting/exploits to infect the system/drop malware on the system; something the scan engine is incapable of detecting).
  19. You should probably use the Recover missed tasks option under Advanced in the scheduled scan editor so that it will run the scan the next time the system starts if the most recent scheduled scan was missed that way it will still run when you start the system, but only once instead of doing so every time you start your computer during the same day.
  20. Malwarebytes has been around since 2004, has offices in multiple countries across multiple continents and employs hundreds of people. I wouldn't really consider them a startup. That said, this particular tool is still in beta and has behavior based blocking features and other new components that are still under active development and fine-tuning so there will definitely be FPs. In the meantime I'm certain that a member of the team will review this post and correct this assuming it is an FP as soon as they are able to.
  21. Greetings, It looks like in addition to Norton, you also have some remnants of Avast AV remaining on your system and it is possible that this is the reason for the errors. Please follow the instructions on this page to use the Avast Uninstall Utility to clean up any traces of Avast from your system and then reboot and see if Malwarebytes now works normally. If it does not, then please try excluding Malwarebytes from Norton to make sure it isn't blocking its connections to the web. Please let us know how it goes and if the issue still persists. Thanks
  22. Greetings, I looked at your logs and they show that User Account Control is disabled. Much like most of the software out there these days, Malwarebytes is designed to be fully UAC compatible and compliant so this may be the reason you are experiencing issues: UAC Settings ================================== EnableLUA: Off Consent Prompt Behavior Admin: Off The information on this page should help. Basically you need to turn UAC back on and set it back to its default setting, restart your computer then try installing Malwarebytes again to see if it now works. Please let us know how it goes. Thanks
  23. You're welcome, and if there's anything else we can help you with please don't hesitate to let us know. Thanks
  24. Just toggle the option for rootkit scanning on under Settings>Protection then return to the Dashboard and click Scan Now, allow the scan to complete, then toggle the option off again once you're done
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