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Everything posted by exile360

  1. Excellent, I'm glad to hear it. If there is anything else we might be able to help with please let us know. Thanks
  2. Greetings, There might be an issue with the software not reading exclusions correctly for some reason. Please start by restarting Malwarebytes by right-clicking on the Malwarebytes tray icon in the notification area near your system clock and selecting Quit Malwarebytes, then wait approximately 30 seconds ~ 1 minute to allow things to settle down so that the program has time to fully unload all of its processes and drivers from memory, then launch Malwarebytes again by double-clicking its icon on the desktop or in your START menu (you should be able to find it using the search box in the
  3. Greetings, Please do the following so that we may try to determine what might be causing the issue: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  4. Greetings, It sounds like it might be due to a rotating hosted ad on the website which may be occasionally displaying an ad from a blocked/malicious server (potentially a malvertisement or ad for a PUP (Potentially Unwanted Program). If you want to make certain the system is not infected please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.
  5. Greetings, She shouldn't have any issues, and you can also share keys from My.Malwarebytes.com. To do so, if you haven't done so already, create an account there by following the instructions in this support article, then follow the instructions in this support article to share your key. Once shared, the person you shared your key with will receive an email with details and instructions on downloading and activating Malwarebytes along with your license key so that they can activate it. I hope this helps and if there is anything else we might assist you with please let us know.
  6. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 2/28/21 Scan Time: 7:40 AM Log File: 7f345296-79ca-11eb-b6e2-80fa5b64d0e8.json -Software Information- Version: Components Version: 1.0.1191 Update Package Version: 1.0.37585 File: 3 Malware.AI.3213452145, C:\USERS\EXILE\DESKTOP\ME_ANALYZER_V1.174.6_R221.RAR, No Action By User, 1000000, 0, 1.0.37585, DC06AA4D6EB907C2BF896371, dds, 01136429, 315B2C18CDA0446B4A94C5A8A82D6A98, BCECED950D3912E9074716DF8C1CD3CBFC5CF579CF21B9DABBD41283D958FD00 Malware.AI.3213452145, X:\DOWNLOADS\ME_ANALYZER_V1.174.6_R
  7. It's likely that the AV vendor showing these detections is having an issue with false positives with that AI/heuristics signature. I'm sure they will correct it soon if they haven't done so already.
  8. Greetings, One of our malware removal specialists should be able to help. To seek their assistance, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.
  9. None that I know of, however I don't have much visibility beyond the users here on the forums. That said, many of the most commonly conflicting applications are listed in this support article just for anyone curious (though it does not list all known conflicting apps). Given that Avira has some popularity with their free version and being known, at least in the past, to have good detection rates, I would expect that if there were any issues between the two we would have likely seen several users posting about it here on the forums, so I believe you should be fine running the two of them
  10. Greetings, It was a legitimate message. Some program updates (not signature/definition updates) may require an application or system restart so the message was just to make you aware that a restart may be necessary. If there is anything else we can help with please let us know. Thanks
  11. Greetings, If you're having trouble with an unwanted site showing up in your browser repeatedly, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats which should fix the issue. If there is anything else we can help with please let us know. Thanks
  12. I don't know for certain, but based on past recent betas I don't expect it to take too long before it is released. As for reservations about the beta, I'd actually suggest that you'd be better off running it vs the stable release since the current release is known to be a likely cause of BSODs on your system so the possibilities with the beta are essentially A) it fixes the BSOD, in which case you're definitely better off with the beta than with the release version, or B) it doesn't fix the BSOD in which case you're no worse off than you would be with the release version. Either way
  13. Yes, if you wish to do so. You would just need to uninstall Malwarebytes, restart the system, then reinstall Malwarebytes and keep the option for beta updates disabled.
  14. Greetings, A new beta, Component Packate Version 1.0.1191 is available which will likely correct the issue. If you wish to try it, please open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then enable beta updates under the General tab then return to the top of the same tab and click the Check for updates button to have it download and install the new build. Once that is done restart the system and test to verify that the BSOD no longer occurs. If you do decide to test the beta, please let us know how it goes and whether or not you co
  15. Excellent, thank you. It will also likely be helpful if you could post the log there as well, that way the Research team can determine exactly which signature/component made the detection so that they can modify/tune it accordingly to correct the FP. If need be you can simply copy/paste the contents of the .JSON log or export/copy/paste it as mentioned in my post above.
  16. Hello again, I just wanted to check in with you to see how things are going and also make you aware that there was an issue on our end with Privacy being unable to connect for some customers and it is possible that this is what caused the outage in your case. If so, the issue should now be resolved, however if it is not please let us know and we can continue to troubleshoot the issue with you. Thank you, and I apologize for any inconvenience this outage might have caused.
  17. Greetings, I'm sorry you're having trouble getting the VPN to connect but we'll do our best to help. This appears to be a work/business machine, so please consult with your IT department before making any configuration changes to your device if they are in charge of managing your device and the applications installed on it. To start troubleshooting, please restart the system since Malwarebytes Privacy appears to have been recently installed or reinstalled and some files are waiting for a reboot to finish installing/being replaced on disk. If the problem remains, please try
  18. Greetings, Unfortunately determining the exact source of an infection can be difficult and often impossible, however my advice would be to allow one of our malware removal specialists to take a look as they can at least help make certain that no additional undetected threats remain on your system and they might be able to help determine what caused the previously detected threat to get onto your system. To seek their aid, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in che
  19. As long as the game is functional with the blocks in place, I'd leave it as is. If the game does need to access the blocked sites I'd recommend excluding the game's main EXE from Web Protection rather than excluding the blocked sites themselves (since a server hosting malicious content is far more likely to infect systems through a web browser rather than a game and it's likely a situation where the blocked IPs/servers are hosting multiple sites, some of which are malicious and others which are likely clean which are used by the game you're playing). If you do decide to exclude the game
  20. Here's a Malwarebytes Labs article on the subject with a fairly deep analysis of the threat: https://blog.malwarebytes.com/mac/2021/02/the-mystery-of-the-silver-sparrow-mac-malware/
  21. Greetings, Based on the type of detection, I believe all it did was block an app from executing so nothing was actually quarantined. If Malwarebytes does remove an item it will create a backup in quarantine first before doing so. You can view additional details about the detection, including the specific application/process that was detected/blocked so that you can verify that it still exists on disk by clicking on the Detection History card on the main dashboard then selecting the History menu item and opening the report from the detected item either by double-clicking on it or by
  22. Greetings, Malwarebytes does not include a traditional antivirus engine, however it is a complete AV replacement based on the various layers of protection and detection techniques it uses. Please refer to the information in this support article as well as this FAQ entry for more info. You can also learn more about how the various components of Malwarebytes work to stop attacks and threats at every phase of the kill chain by reviewing the diagram and information on this page. With all of that said, you can optionally keep Windows Defender active alongside Malwarebytes Premium if
  23. That's unfortunate. If you wish to seek help with the drive you can post in our General Windows PC Help area to see if anyone has any ideas that might help: https://forums.malwarebytes.com/forum/6-general-windows-pc-help/
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