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Everything posted by exile360

  1. The only public info I'm aware of regarding Malwarebytes' communications/updates etc. can be found in this support article, though it only references updates and licensing; I do not know how items for the marketing module are pushed out, however I do know that there are multiple database files that get pulled down with updates along with any config file updates so it is likely that any changes to the marketing module come down with them, but all of that data is encrypted within the databases and configuration files as far as I know.
  2. Greetings, I don't believe the Excel add-in has any control over the information in the actual Nebula console; it's just an export of that information, so making changes to the spreadsheet won't impact the information stored in the console itself. That said, you should be able to manage and remove endpoints via the options documented in this support article as well as this support article. The full administration guide for Nebula can be found here for reference. I hope this helps and if there is anything else we might assist you with please let us know. Thanks
  3. Excellent, thank you for letting us know
  4. That's unfortunate. Did you create a support ticket with the helpdesk yet? If not, did you try disabling the kill switch option and restarting yet to see if that makes any difference? If not, please try doing so to see it that helps. You might also try turning the kill switch off, then uninstalling Privacy, restarting the system, then reinstalling the latest version again. Once that is done, test to see if you're able to connect.
  5. Greetings, Thank you for providing your feedback, I will be sure to pass it on to the Product team for review and consideration.
  6. Greetings, You can actually keep the option disabled and use both Windows Defender and Malwarebytes if you wish, however see below if you want to just run Malwarebytes alone and keep Defender disabled. It's possible there was an issue with it failing to register for some reason. Please try toggling the setting off in Malwarebytes, then restart the system, then try re-enabling it again and reboot once more to verify that it works. If it still fails, please try a clean install to see if that fixes the issue: Download and run the Malwarebytes Support ToolAccept the EULA and
  7. Greetings, What issues, if any, are you having with the software? The log/text file you posted is blank. Please provide a description of any issues you are experiencing and we'll do our best to help, and if you are able to, please do the following assuming the Support Tool is able to run and complete properly on your system: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  8. Yes, unfortunately adding the IP to your Allow List or disabling notifications entirely would be the only two options in Malwarebytes at the moment as there is currently no way to disable notifications for a specific module or specific IP/detection. Switching to a different port for RDP would actually be a pretty good idea from a security perspective since the entire reason those specific ports get scanned is due to known vulnerabilities in RDP that impact some systems, so using a different port would at the very least shield your system from any of their scripts/scans which rely on targeting
  9. You're welcome. If there's anything else we might help you with please let us know. Thanks
  10. @AdvancedSetup would you please take a look at Zathras' thread in the malware removal area once it's been posted and you get the chance? Thanks
  11. Greetings, The Web Protection component uses a WFP filter/driver which is the same API/framework used for the built in Windows Firewall and most modern firewalls and network filtering tools in Windows so your firewall and the Web Protection in Malwarebytes actually see the connection attempts at the same time. To avoid the block notifications you could try blocking those particular ports (if you don't use RDP) and/or IP addresses in your router/modem if it has such functions available so that the connection attempts/port scans never reach your system.
  12. Well that's unfortunate; whatever is causing the issues might be different between the two systems, but hopefully we will get it figured out. In the meantime you could also try removing or disabling some of the other network related apps on the system to see if it's one of their services or drivers conflicting and causing issues. Your logs show that you have TeamViewer, FileZilla, DivXMediaServer, as well as Bonjour installed. I'd suggest trying to remove each one at a time, then restarting the system and testing to see if your connectivity with Privacy comes back online, or you can wai
  13. Try disabling the kill switch function in Malwarebytes Privacy before uninstalling it (the kill switch option is located under Privacy's advanced settings as described in this support article), then open Malwarebytes Premium (the AV) and go to settings by clicking the small gear icon in the upper right, then select the Security tab and click the Advanced link under the Windows startup section and toggle the Enable self-protection module option to the OFF position, click Yes if prompted by UAC, then try removing Privacy again to see if you are now able to delete it (self-protection might have b
  14. Greetings, It's likely that they are blocking access to their site using VPNs, similar to what services such as Netflix and some other sites/services do as they may require you to use your actual IP address/location.
  15. I'm not aware of any links from Malwarebytes to download previous builds unfortunately, but if toggling UAC doesn't help, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and I will request one of our specialists to take a look and guide you in more advanced diagnostics and repairs which will hopefully lead to a resolution of the issue. Post back here to let me know once you've done so and I will ping one of our malware removal specialists to take a look. Thanks
  16. exile360

    No IPv6 support

    Thanks, it sounds like it is likely an issue with the most recent build. I have reported the issue to the Product team. In the meantime, please provide the following logs in case they require them for analysis and troubleshooting: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  17. You have User Account Control disabled; please re-enable it, set it to its default, then restart the system and try uninstalling and reinstalling Malwarebytes Privacy and hopefully that will correct the driver issue (it's digitally signed so it shouldn't have shown that error message). Also, is the system fully up to date with Windows Updates? Microsoft has released some updates that affect security certificates, so please ensure that Windows is fully patched to see if that has any impact on the issue. In the meantime I will also be reporting this issue to the Product team in case there
  18. By the way, I just noticed these entries in your logs which indicate that Malwarebytes' licensing servers are being blocked. This may be impacting Malwarebytes Privacy's ability to get online as well: Hosts File Blocks ================================== Host data: # keystone.mwbsys.com Host data: # telemetry.malwarebytes.com Removing the entries and restarting the system should correct it if this is the cause of the problem. If you need instructions, details on resetting the HOSTS file can be found in this Microsoft support article.
  19. Greetings, Does changing servers help at all? We've seen some cases where changing servers allowed the VPN to connect, then you should be able to switch back to your preferred server and have it work. If that doesn't fix the issue, if you are using Malwarebytes Premium in addition to Malwarebytes Privacy, please open Malwarebytes Premium and navigate to settings by clicking the small gear in the upper right, then select the Security tab and scroll down to Exploit Protection and click the Advanced settings button, then click the Restore Defaults button and restart the system and test
  20. I'm sorry to hear that, I was hoping that would work. Do you use the scan function at all, or just printing for your network printers? If you just use them to print, disabling SNMP should allow you to access and use your printers on the network with Web Protection enabled. There should be an option to disable SNMP in your printers' options, please try disabling it, then restart your system and see if it now works consistently with Web Protection active.
  21. Greetings, Please try disabling fast startup as detailed on this page, then restart your system to see if that fixes the issue. If it does not, please try uninstalling Malwarebytes Anti-Exploit Beta, then restart the system, then reinstall Anti-Exploit again and test to make sure it starts up properly and that the icon is visible in the tray. If that doesn't help, please try disabling the memory integrity setting as instructed on this page then restart the system and see if Anti-Exploit is able to start. Please let us know how it goes and if the issue still persists or not.
  22. Greetings, I'm sorry you encountered this issue. Please do the following to see if it helps: Open Malwarebytes and navigate to settings by clicking the small gear icon in the upper rightSelect the Security tab and scroll down to the Exploit Protection areaClick the Advanced settings buttonClick on the Restore Defaults button on the lower leftRe-enable Web Protection and restart the system to test and see if your printers are now accessible without having Web Protection disabled Please let us know how it goes. Thanks
  23. There's another point I thought I should add about how Malwarebytes does things differently from most other entities in the PC security industry. While many major AV vendors keep massive databases of threats, often going as far back as the early days of Windows 95 and/or 98, Malwarebytes instead focuses on relevant threats that can actually infect your system today on the net, also known as 'in-the-wild' threats. This difference in threat targeting means that those databases I referred to that are stored in memory to optimize performance and reduce CPU cycles are much smaller than the typica
  24. I just copied over a large folder of driver files for my PC (around 4GB) from a folder saved on my desktop (installed on a 1TB Samsung 970 Pro NVMe PCIe SSD) to a secondary drive (a 1TB Samsung 960 Pro NVMe PCIe SSD) and noticed the speed of the file copy operation was quite sluggish, only topping out around maybe 60MB/s (that's even slower than real-world USB 3.0 drive speeds and would be slow even for standard SATA SSDs, much less NVMe; the fastest consumer drive interface available at the moment) and bottoming out in the tens of KILOBYTES range (that's awful). I knew something had to be of
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