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Firefox

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  1. Firefox's post in Malwarebytes and BitDefender was marked as the answer   
    Hello and Welcome back..
    Try turning off this feature in settings to see if it solves your issue, a reboot of your computer may be required to take effect.

     

  2. Firefox's post in [ RESOLVED ] Web Protection Off was marked as the answer   
    Since you ran the clean reinstall, did it solve your issue or are you still having the issue?
    You also seem to be running Malwarebytes in compatibility mode, you need to undo that change.
    I see you are running MB in compatibility mode. Please remove those settings. Then restart your computer.

    Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\ Find the file mbam.exe and right click on it and choose Properties In the window that pops up click on Compatibility Tab Remove any changes there that don't match my picture below and click Apply/OK



  3. Firefox's post in Enabling memory Integrity protection in Windows was marked as the answer   
    What version of Malwarebytes are you using? The latest version is suppose to fix that issue...
    Download the Latest MB3 v3.5.1.2522 CU 1.0.365 from ->>RIGHT HERE<<-
    If you are already on the latest version then please follow the steps below.
    Please provide the following logs:
    NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the programYou may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link
    Click the Gather Logs button
    A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file:

     
  4. Firefox's post in Anyutsai was marked as the answer   
    Hello and Welcome
    For any of these issues:
    Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

    If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264
  5. Firefox's post in When Application Updates are set for Automatic but don't was marked as the answer   
    Hello and Welcome back...
    Yes you have performed your upgrade of Malwarebytes by you clicking on 'Install Application Updates'. Not sure why you were not offered the newer updates, but as you mention they are metered out...  Hopefully in the future you will be offered the updates.
  6. Firefox's post in Unable to connect to MBAM Servce was marked as the answer   
    Let's try to get a clean install of the current version (currently v3.4.5.2467 CU 1.0.342)
    Here are the steps to Download and run the MB-Clean Tool

    Download MB-CLEAN Tool Please Close all open applications Double-click and run mb-clean-3.1.0.1031.exe A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes
    Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
    Once the cleanup process is completed, a prompt will appear asking for a reboot:Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3 No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
    We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s). Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes
    Yes - will download, install and activate the latest version of Malwarebytes 3 No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

    NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <- (currently v3.4.5.2467 CU 1.0.342)


  7. Firefox's post in Settings > Exclusions was marked as the answer   
    Hello and Welcome!
    Not sure why the exclusions keep coming back, but a simple fix is to simply do a clean re-install.
    Let's try to get a clean install of the current version (currently version 3.4.4.2398 CU 1.0.322)
    Here are the steps to Download and run the MB-Clean Tool

    Download MB-CLEAN Tool Please Close all open applications Double-click and run mb-clean-3.1.0.1031.exe A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes
    Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process

    Once the cleanup process is completed, a prompt will appear asking for a reboot:
    Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3 No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
    We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
    Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes
    Yes - will download, install and activate the latest version of Malwarebytes 3 No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

    NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <- (currently v3.4.4.2398 CU 1.0.322)

  8. Firefox's post in Unity3D Conflict with Malwarebytes was marked as the answer   
    Hello and Welcome @Farnacle
    This is probably due to the Anti Ransomware bug in version 3.4.4 as mentioned in the topic below.  A fix is already being tested and should be out soon.
     
  9. Firefox's post in Right Click Scan Turned Off was marked as the answer   
    You seem to be missing a vital file needed by Malwarebytes...
    Clean Install should solve your issues.
    Let's try to get a clean install of the current version (currently version 3.4.4.2398 CU 1.0.322)
    Here are the steps to Download and run the MB-Clean Tool

    Download MB-CLEAN Tool Please Close all open applications Double-click and run mb-clean-3.1.0.1031.exe A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes
    Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process

    Once the cleanup process is completed, a prompt will appear asking for a reboot:
    Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3 No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
    We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
    Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes
    Yes - will download, install and activate the latest version of Malwarebytes 3 No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

    NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <- (currently v3.4.4.2398 CU 1.0.322)

  10. Firefox's post in Real Time Protection will not turn on was marked as the answer   
    Hello and Welcome
    You are using version 3.3.1 which had issues with some of the Real Time Protection modules not working... Those issues were resolved with the latest version.  Simply download and install the latest version.
    Download the Latest MB3 v3.4.4.2398 CU 1.0.322 from ->>RIGHT HERE<<-
  11. Firefox's post in update has made malwarebytes unavailable was marked as the answer   
    Seems like you upgrade did not go smoothly... simply download the latest version and install it.
    Download the Latest MB3 v3.4.4.2398 CU 1.0.322 from ->>RIGHT HERE<<-
  12. Firefox's post in Web protection switch turns off, also can't run scan. was marked as the answer   
    Hello and Welcome... you are actually on an older version of Malwarebytes.  Run the steps below to get a clean install of the latest version.
    Let's try to get a clean install of the current version (currently version 3.4.4.2398 CU 1.0.322)
    Here are the steps to Download and run the MB-Clean Tool
    Download MB-CLEAN Tool Please Close all open applications Double-click and run mb-clean-3.1.0.1031.exe A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process Once the cleanup process is completed, a prompt will appear asking for a reboot: Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3 No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended) We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s). Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes Yes - will download, install and activate the latest version of Malwarebytes 3 No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended) NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <- (currently v3.4.4.2398 CU 1.0.322)
  13. Firefox's post in MWB-3 Reverts to Free was marked as the answer   
    Sorry to hear your having issues...
    Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

    Please follow the steps in this pinned topic to un-install your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After un-installing with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) If you are not prompted to install the latest version, you can download the latest version manually (currently v3.4.4.2398 CU 1.0.322) to re-install from HERE) If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file)) NOTE: More info about the latest Malwarebytes 3.4.4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions


    Please let us know how it goes.
    Thank You,
    Firefox
  14. Firefox's post in Malware-bytes "Unable To Start Service" was marked as the answer   
    Lets try this tool to see if it will repair your WMI service.
    Run Tweaking.com Windows Repair All-In-One (WMI Repair):

    Download and extract Tweaking.com Windows Repair from here Once extracted, open the Tweaking.com - Windows Repair folder and locate Repair_Windows.exe and double-click on it to run it and click Yes to the User Account Control prompt Read and accept the EULA by clicking I Agree Click on Jump To Repairs Click on Open Repairs Click the checkbox at the top left where it says All Repairs so that none of the checkboxes are selected Click the box next to Repair WMI to check it and click Start Repairs Once it is completed, restart the system and see if the WMI service now runs

  15. Firefox's post in Bubs - Web protection issue was marked as the answer   
    Thanks for the logs...
    There are a couple of issues that stand out right away...
    First off you are running Malwarebytes in compatibility mode.  You need to change that in order for Malwarebytes to work correctly.
    I see you are running MB in compatibility mode. Please remove those settings. Then restart your computer.

    Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\ Find the file mbam.exe and right click on it and choose Properties In the window that pops up click on Compatibility Tab Remove any changes there that don't match my picture below and click OK



    Second your BFE service is not running on your system.  BFE is required in order for Malwarebytes to work.
    The fact that BFE service is not running is the root cause here, so let's work on getting the BFE service fixed. Let's try the steps below please:

    Press Windows Key + R to bring up the run dialog In the dialog that comes up, type regedit and click Ok
    Accept the UAC prompt if it shows up
    In Regedit, on the left side, double click the folders to navigate to the following path
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BFE Right click on BFE on the left side and choose Export Save the key somewhere you can access it later Right click BFE on the left side again, and choose Delete then click Yes on the popup
    If you get an error about this, try rebooting into Safe Mode and performing all of these steps. Then reboot back to normal mode before continuing
    Reboot your computer Run the fixit from Microsoft again: https://support.microsoft.com/en-us/help/17613/automatically-diagnose-and-fix-problems-with-windows-firewall Reboot your computer If you're still having issues at this point, please re-run mb-check so we can get a new log

  16. Firefox's post in Right Click Scan Turned Off was marked as the answer   
    If it is already on and your not seeing the option...
    Turn the switch to OFF
    Reboot the computer
    Turn the switch back to ON
    Now check the context menu and it should show...
  17. Firefox's post in just a quick question regarding install was marked as the answer   
    Yes there is no issues with doing that, it is how most users will upgrade.
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