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Porthos

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Everything posted by Porthos

  1. @tahmid68You forgot the following instructions when you posted your new topic. Please the requested logs to your other topic. Please follow the instructions in this topic
  2. Please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.
  3. Seen several reports of this in the last week and no workarounds yet. This is a Kaspersky issue/limitation. Malwarebytes is a full AV replacement.
  4. Kaspersky has a long history of not allowing any other AV to work along side of their software.
  5. Understandable. My next goal for you is to get Windows updates to work. I am going to ask one of our best people to work with you. As a staff member he is off today.
  6. Since you're unable to run the tool, please try to right-click over the Malwarebytes tray icon and exit out of the program. Then run the following scanning tool for us and we'll review these logs instead to see how we can assist you further. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you
  7. Lets try this the easy way first. Please do the following in order and do not skip any steps. Please turn off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html After that restart, Please update Malwarebytes.
  8. The email help desk is different and separate from this forum.
  9. Since this is your first post here we need to start from scratch. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  10. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  11. There is a separate browser guard reputation block that is dealt with by another team. @gonzo
  12. Please reset your hosts file back to default. Instructions on resetting your HOSTS file can be found in this Microsoft support article. Please let us know if the issue is resolved or not.
  13. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  14. Was not blocked. Note the dot after the com in the link you posted😉
  15. Can you access by copying and pasting this link? https://luisafumi-digitalart.com/
  16. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  17. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket. Be advised it can take 3-7 weekdays for a response after the automated ticket number. Does this help activating your phone. Activate Malwarebytes Premium on Android device
  18. https://www.virustotal.com/gui/file/005ae37e6c74ff86e092040233271f5e3533c0c527ddad6c27682aad690fe144/detection Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 7/30/21 Scan Time: 8:46 PM Log File: 20ea5484-f1a1-11eb-a68a-4439c43a4aa3.json -Software Information- Version: 4.4.4.126 Components Version: 1.0.1413 Update Package Version: 1.0.43736 License: Premium -System Information- OS: Windows 10 (Build 19043.1110) CPU: x64 File System: NTFS User: I7-PC\SAPC -Scan Summary- Scan Type: Custom Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 1 Threats Detected: 1 Threats Quarantined: 0 Time Elapsed: 0 min, 10 sec -Scan Options- Memory: Disabled Startup: Disabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 Malware.AI.3863282560, C:\MALWARE TEST NO WD\OSIRIS\OSIRIS\OSIRIS.DLL, No Action By User, 1000000, 0, 1.0.43736, 1B6C6C7441CE1A77E6450380, dds, 01356424, 04180208AC9A4D9DEE99F7080D3E7AF7, 005AE37E6C74FF86E092040233271F5E3533C0C527DDAD6C27682AAD690FE144 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  19. You might want to upload the file to Virus Total. Post a link to the results.
  20. You might want to contact Avast as this is the Malwarebytes forum.
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