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Porthos

Trusted Advisors
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Everything posted by Porthos

  1. If you are now up to date and the following setting is OFF and you are still experiencing the issue, Please do the following. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply The company has program updates pushed through the normal updater (the one that checks for database updates) metered
  2. Find my Malwarebytes license key My Account allows you to view and manage subscriptions. To create a login, see Create My Account profile. Locate your license key with one of the following options: Option 1 - Log in to My Account Log in to your account. Enter your Email and Password. Click SIGN IN. The Subscriptions tab lists your Malwarebytes subscriptions and license keys. Option 2 - Locate your order confirmation email Search for the confirmation email sent to your email address
  3. Are you having the issue after updating to the current version? 4.2.2.95 component package 1.0.1096 is the current version. You don't have to wait for the 'Update Available' notification, go right ahead and retrieve the update manually by clicking "Check for updates" in Settings > General. Also, make sure the option to block penetration testing attacks is set to Off (it should be by default)
  4. Can you also please turn the below non default setting OFF. You can find it under Advanced Settings of Exploit Protection.
  5. Please update and try again. Also be sure the option to block penetration testing attacks is set to Off (it should be by default)
  6. I would consider this. It is for 2 computers and you have one but it is 18 months and not just one year. $29.99 https://www.amazon.com/Malwarebytes-Amazon-Exclusive-Devices-Android/dp/B084L8X5VV/ref=sr_1_2?crid=2GFEN3PNQ4JZK&dchild=1&keywords=malwarebytes&qid=1603954319&sprefix=malwareb%2Caps%2C508&sr=8-2
  7. License is good for the duration of the subscription no matter how many new versions.
  8. It takes a lot of posts for that option to be enabled for users due to abuse to the editing system.
  9. You only posts unless you have a different user account are from today in this topic starting with the one I first quoted. All of your other posts are from 2010 .
  10. Malwarebytes Windows Firewall Control support is handled by Binisoft at this time. You can contact them via their Contact page at https://www.binisoft.org/contact or by emailing support@binisoft.org. You may also find the user guide for Malwarebytes Windows Firewall Control helpful too. You can get that here: https://www.binisoft.org/pdf/guides/Malwarebytes-WFC-User-Guide.pdf
  11. I do not work for the company but a quick check says this file is still active on the site. https://www.virustotal.com/gui/url/c0b433290bad597c6a8c85fed3a5ddba56eeec81b71827d08afd08a85489605a/detection
  12. Are you or were you affected? I do not see posts from you in the past regarding the issue.
  13. The Office program issue is resolved with the current release version as long as the option to block penetration testing attacks is set to Off (it should be by default) Have you checked for updates today?
  14. Open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then select the Security sub-tab and scroll down to the Exploit Protection section and make sure the option to block penetration testing attacks is set to Off (it should be by default, however it's a known issue that some defaults are not configured properly on some installations), then click the Advanced settings button and click on the Restore Defaults button at the bottom of the advanced settings window. Once that's done, wait approximately 30 seconds to allow the protection to refresh itself, th
  15. That setting is supposed to be OFF by default. It does not affect protection.
  16. The above is the current BETA version. There is no newer at this time. The current actual release is 4.2.2.95 component package 1.0.1091
  17. You should not. I consider it worthless, All it ever detects on computers is cookies which are harmless.
  18. Was not going to, Again, That setting needs to remain OFF. It is NOT for normal casual use.
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