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Porthos

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Everything posted by Porthos

  1. https://support.malwarebytes.com/docs/DOC-3530?lang=en_US&affiliate=&x-source=mb4pchelp https://support.malwarebytes.com/docs/DOC-3543
  2. After it is checked out, It will get whitelisted if ok. @gatortail
  3. The test also bypassed web protection by pre downloading that "folder". Also in the real world no one will be bombarding the system with that much at one time. It does not give the heuristic cloud component a chance to react. I also believe bypassing Windows 10 built in security measures is a crime in it self as well.
  4. Please start by creating an account at My.Malwarebytes.com if you haven't done so already, if possible using the same email address you used when you originally purchased your license. You will find instructions on how to do so in this support article. Once that is done you should be able to use the Deactivate all function to reset your license/devices so that you may activate your license on your device again. You may refer to the information in this support article for more details. If that does not resolve the issue then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license working again. I hope this helps and if there is anything else we might assist you with please let us know.
  5. The test also bypassed web protection by pre downloading that "folder". Also in the real world no one will be bombarding the system with that much at one time. It does not give the heuristic cloud component a chance to react. I also believe bypassing Windows 10 built in security measures is a crime in it self as well.
  6. It can take an average of 3-5 days excluding weekends and US holidays to respond to a ticket. More when it gets busy like now with a new release still fresh and metering out over time.
  7. Add to the Allow List in Malwarebytes for Windows v4 Full user guide.https://support.malwarebytes.com/docs/DOC-3530?lang=en_US&affiliate=&x-source=mb4pchelp
  8. @celee @AdvancedSetup Could you check on this ticket.
  9. Yes it is, I will have @LiquidTension take a look.
  10. It is not. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  11. Known issue and a defect has been filed for it.
  12. It will in time, however new versions are metered out to users gradually over time, but if you wish to avoid the wait you may open Malwarebytes and navigate to Settings and click on the Install Application Updates button and the new version should be downloaded and offered to you to install or you may download and install it manually from here if you prefer. I hope this helps, and if you have any trouble or there is anything else we might assist you with please let us know. Thanks
  13. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  14. Windows Defender and Malwarebytes is a pretty robust combination.
  15. Does my attachment work for you? If not copy the following to notepad and save as fixlist.txt Start:: CreateRestorePoint: ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File ContextMenuHandlers1: [Glary Utilities] -> {B3C418F8-922B-4faf-915E-59BC14448CF7} => -> No File ContextMenuHandlers2: [Glary Utilities] -> {B3C418F8-922B-4faf-915E-59BC14448CF7} => -> No File ContextMenuHandlers6: [Glary Utilities] -> {B3C418F8-922B-4faf-915E-59BC14448CF7} => -> No File GroupPolicy: Restriction ? <==== ATTENTION GroupPolicy\User: Restriction ? <==== ATTENTION GroupPolicyScripts: Restriction <==== ATTENTION GroupPolicyScripts\User: Restriction <==== ATTENTION CHR HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION Task: {14A29508-EB81-4232-B693-877EE0CEB54B} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION End:: Fixlist.txt
  16. Please try uninstalling and reinstalling Malwarebytes for Windows using the Malwarebytes Support tool. Uninstall and reinstall using the Malwarebytes Support Tool https://support.malwarebytes.com/docs/DOC-2674 Let me know if that clears up the issue or not.
  17. You need to reset your "hosts" file. https://www.thewindowsclub.com/how-to-set-the-windows-7-hosts-file-back-to-default
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