Porthos

It will be moved for you when an admin gets the report.

You post will be moved to the proper section soon.

It is a scam email. Do not call the number.

Malwarebytes does not scan email. The consumer version of Malwarebytes has no CMD line functions. Also, I am sorry to inform you that Malwarebytes Premium (stand alone) is not supported on any server OS and is also against the EULA as well. (b) Paid License. If you purchased a license to the Software from Malwarebytes or from a Malwarebytes authorized reseller, then conditioned upon your compliance with the terms and conditions of this Agreement, Malwarebytes grants you a non-exclusive and non-transferable license to Execute the number of copies of the Sof

You can get help faster here if you attach the support tool log here.

You had issues back in December and again now. The logs would help us help you.

It would help us assist if you do the following. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

What is going on with your system. Unless it is a license issue we can assist here. If it a license issue Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help It is the current way to contact support. Be aware it is taking 5-7+ weekdays to get a response other than the auto ticket generation.

Sounds good. If you have anymore issues were here for you. Be safe

That is more like it.🙂 Did you decide and change the time for the scheduled scans?

Not on any regular basis. Just when you think you are having an infection issue. During a manual scan, Malwarebytes uses 100% of your resources. It is best to not use the computer at all during a scan. Do another scan without rootkit scanning enabled and no programs or browsers open and see how long it takes.

That seems a little long. Were you using the computer for anything else during the scan? Your log shows rootkit scanning on. It is not needed and slows the scan down. I would turn it off.

Turn off the following setting.

First, I highly suggest turning off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html Next, You need to adjust the scan scheduled time to a time of day where the computer is on and you are not needing it. Personally I have not run a scheduled scan in a long time. I do them manually once a week and do not do any thing else until the scan is over. How long does a manual standard threat scan take on your computer?

You are welcome.

Please try using an alternate DNS server such as Google DNS as instructed in this article or OpenDNS as detailed in this article.

I would also suggest turning off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

You loose one of the two most important features of Malwarebytes Premium. You can at least protect the browsers by installing Malwarebytes Browser Guard but it will not help with any other programs or processes that communicate with the web. I would remove Avast and use Defender instead.

Restart the computer and this time get me the log as requested on Christmas, DO NOT try any repair yourself.

After the above I will ask @AdvancedSetup to look at your logs as well. I saw a couple of things that might off as well.

I would suggest doing a clean install with the support tool. Then enable the beta. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Then enable the beta and do a manual update.

Please refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Avast.

This section is not for this type of discussion. Your post will be moved to a more appropriate section. It has been improved but improvements come with windows 10 feature updates. As for the interface, it was not designed with lots of features, it does what was designed to do the way it is. It was meant to be simple and just do its job as intended. If wanted the program Configure Defender can be used to configure Defender in advanced ways. Since you are posting on the Malwarebytes forum, Many of use Malwarebytes Premium alongside Defender.

I had asked you to install the beta. And your current log shoes you did not. The current beta would have the following version.