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Porthos

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Everything posted by Porthos

  1. Please stay in this topic. A malware removal expert will reply soon.
  2. Please try following the instructions in this topic to see if it helps. If not a expert will assist further. Please post your progress and if the solution worked.
  3. In addition, I always have scans run during the time my computer is for sure to be on. Not at the default 2am and I do not set the run at the next available opportunity when its normal scan time is missed setting.
  4. My post was not a bot. The only things I see is your update frequency is changed from default hourly. Updates are released MANY times a day and the default hourly is highly recommended. It seems Windows Defender seems to be completely disabled. I and many others reccomended to use both for maximum protection.
  5. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  6. I put in my allow list to check and no issues. How are you adding to the Browser Guard allow list?
  7. Please try following the instructions in this topic to see if it helps. If not a expert will assist further.
  8. Looks like you are using Chrome. Please try following the instructions in this topic to see if it helps. If the issue still persists after that then please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any remaining threats. Please let us know how it goes. Thanks
  9. Please try following the instructions in this topic to see if it helps.
  10. There is no boot mode scan but you can run it in safe mode though it will be less effective because some malware is not fully active in safe mode. It is always better to run in regular mode.
  11. Please try the current beta to see if it helps. You can install it by enabling the option for beta updates near the bottom of the General tab found under settings which you can access by clicking the small gear icon in the upper right area of the main Malwarebytes UI. Once enabled, scroll back near the top of the same tab and click the Check for updates button and allow it to download and install the new update, then restart your system, remove the exclusion you created and test to see if the issue is resolved.
  12. Please try the current beta to see if it helps. You can install it by enabling the option for beta updates near the bottom of the General tab found under settings which you can access by clicking the small gear icon in the upper right area of the main Malwarebytes UI. Once enabled, scroll back near the top of the same tab and click the Check for updates button and allow it to download and install the new update, then restart your system, remove the exclusion you created and test to see if the issue is resolved.
  13. Please install the current beta to see if it helps. You can install it by enabling the option for beta updates near the bottom of the General tab found under settings which you can access by clicking the small gear icon in the upper right area of the main Malwarebytes UI. Once enabled, scroll back near the top of the same tab and click the Check for updates button and allow it to download and install the new update, then restart your system, remove the exclusion you created and test to see if the issue is resolved.
  14. Just like in the Main Malwarebytes paid program except the main program has the other components to avoid the ransomware from executing in the first place.
  15. Exactly what I suggested. Where did you think I got the idea.😜
  16. As long as you stick with Version 19 it can co-exist with Malwarebytes. Please do the Beta update for MB as it is designed to fix the blue screen issues.
  17. Please try the current beta to see if it helps. You can install it by enabling the option for beta updates near the bottom of the General tab found under settings which you can access by clicking the small gear icon in the upper right area of the main Malwarebytes UI. Once enabled, scroll back near the top of the same tab and click the Check for updates button and allow it to download and install the new update, then restart your system, remove the exclusion you created and test to see if the issue is resolved.
  18. I too use Macrium. All I do is full images. You could try adding Macirum to the allow list.
  19. IF you keep getting Firefox issues, you may consider to turn off the Ransomware protection in the Malwarebytes Premium.
  20. I would encourage you, if you have not already done so, to create a Help Ticket with Support. This forum can only provide you generic type help. Please go to this link https://support.malwarebytes.com/community/contactsupport/pages/home-support Provide the detail and submit the ticket. Do scroll down to the section “Create Ticket”. Please double check that you supply a valid / properly spelled & correct Email ( hopefully the same one you used at the time or original purchase). They can sort it out for you. Be aware it can take 3-5 days to get a response after the initial ticket confirmation.
  21. Support site is online and operational again. Very sorry for the down time.
  22. Does that mean you can not figure how to upload a file and get a link?
  23. Could you also zip and attach this file C:\WINDOWS\MEMORY.DMP If too large, use a service like www.wetransfer.com and post a link
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