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Porthos

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Everything posted by Porthos

  1. They will get to it soon. they will post here when it is done.
  2. The browser guard will block most if not all .info sites by default and will have to be whitelisted by MB if site is ok.
  3. To create a support ticket, Click this link. Wait a second or two and a form to fill out appears. NO LOGIN needed. Make sue you type the correct email in before submitting. https://support.malwarebytes.com/community/contactsupport/pages/home-support
  4. This is blocked by the Browser extension and not the main program. Please note, It is also blocked by Windows defender as well.
  5. It is good for Windows. It is good for all current and future versions of Malwarebytes for Windows. Please keep the keycard as proof of purchase if needed in the future. As for "value" to some it is priceless since Malwarebytes is currently $39.99 a year.
  6. Going by the logs. https://www.pcworld.com/article/3345956/hp-spectre-x360-15-2019-review.html
  7. Many do not read it. Be aware, It can take 3-5 days not including weekends to resolve your ticket.
  8. We can not help on the forums. Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help
  9. First restart the computer. If that does not correct the issue then please follow the directions from the following article and post back the requested log https://support.malwarebytes.com/docs/DOC-2396
  10. They will have to whitelist your site. For the most part all .biz are blocked by default. Just give them some time. Since you listed the site in your post they will get to it soon.
  11. Sorry to see yo go. It helps everyone when people have issues and can help the developers out by providing the logs. It is what BETA testing is all about. Fix all the issues before it leaves beta.
  12. The Zip file you created? You did zip them up first?
  13. You have to use the support link I posted above. They are the only ones that can assist.
  14. For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264
  15. I am glad that whenever possible I do a clean install of windows without the Lenovo bloatware.
  16. When a staff member gets a chance you can PM it to that person. It will possibly delay assistance though.
  17. Every system is different. Please do the following so that we may take a closer look at what might be going on with your Malwarebytes installation and hopefully find a resolution to the problem: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  18. Please do the following so that we may take a closer look at what might be going on with your Malwarebytes installation and hopefully find a resolution to the problem: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  19. Sure you can, But if you do not have a extra key you of course can use the trial for 14 days.
  20. https://www.bleepingcomputer.com/news/microsoft/microsoft-fixes-windows-10-high-cpu-usage-in-cortana/
  21. Malwarebytes' Anti-Malware ( MBAM ) does not target scripted malware files via signatures (file scanner). That means MBAM's File scanner will not target; JS, JSE, PS1, PY, .HTML, HTA, VBS, VBE, WSF, .CLASS, SWF, SQL, BAT, CMD, PDF, PHP, etc. The exploit protection in the paid version would stop this if executed.
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