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Porthos

Trusted Advisors
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Everything posted by Porthos

  1. If you are using the above password anywhere, I suggest changing it if you have not done so already. I have 96 of those and similar emails in a folder stashed away to use as examples for my clients that they in themselves are harmless. For peace of mind, I would have your computer checked out by the experts in our malware removal section as David suggested. I know my computers are clean as I do this for a living.
  2. To me it is up to you. I would try the support tool in the hidden content under technical issues and do a clean install with the tool.
  3. To fix your account you will have to contact support with all of your information. https://support.malwarebytes.com/community/consumer/pages/contact-us
  4. Do you still have access to the "old" email account? If so just click on forgot password and change it.
  5. Thanks for the update. Feel free to post if you have any other issues.
  6. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click Start repair be patient and follow the prompts.
  7. Not right away. assuming the computer you have MB installed on now runs, You can deactivate manually (within MB) on that computer in the my account section at the bottom and free up that key for reinstall on your new laptop.
  8. Support is real busy. Have you received a response? Have you checked your spam/junk folder?
  9. Best thing to do is wait on the support response. Give them complete description of the issue.
  10. It depends on the attachment. Malwarebytes does not target script files during a scan.. That means MB will not target; JS, HTML, VBS, .CLASS, SWF, BAT, CMD, PDF, PHP, etc. It also does not target documents such as; PDF, DOC, DOCx, XLS, XLSx, PPT, PPS, ODF, etc. It also does not target media files; MP3, WMV, JPG, GIF, etc. Malwarebytes will detect files like these on execution only.
  11. That was before Malwarebytes had "real" licensing system. Back then people were "allowed" to "bend" the system. It was not part of the "official" EULA agreement. I do understand your disappointment and that you feel misled. I too back in the day ran it in a dual boot for a while. But the EULA is what we agreed to when running the software in the beginning. I purchased enough keys back then since they were so cheap I now have several extras.
  12. I all depends on which one you are willing to pay for/trust. Personally, I have been using Malwarebytes since before it was called Malwarebytes. I have been a reseller since 2009 and have trusted 100's of my clients computers with it just as long. Each program has its strength's and weaknesses. But Malwarebytes is one of the very few that can work along side most other AV programs. In my case it is Win 10's Defender.
  13. Just a note, Since the introduction of Windows 10, I have encountered only FIVE infected computers. None of those were Windows 10 and none had Malwarebytes until they left my shop.
  14. I have that setup on 100's of my client's and works like a charm. But, I also recommend using Firefox or Chrome with Ublock origin installed. I also recommend regular IMAGE backups as well.
  15. Thanks for the update. If you have further issues dont hesitate to post.
  16. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click Start repair be patient and follow the prompts.
  17. Full scans are generally not recommended. Threat scans will scan everywhere malware hides.
  18. If you saw a “usage level” error message while upgrading, you need to deactivate Premium on an old device. To manage the devices that are attached to your license, log in to your Malwarebytes account. From there, you can deactivate old devices and free up space. If you’re getting an error that says you have Premium activated on too many devices, follow the instructions in this FAQ. If you need more help, reach out to our support staff directly.
  19. It is up to each user and it depends on the thoroughness of the information submitted once it is worked by support so they can take care of the issues with the least amount of replies back and forth. Also be sure to check your junk/spam folder.
  20. Did you remembet to check the little box"I have an ID and Key? Do you get green check marks in each line when you put in your key? Make sure if you are copying and pasting there are no spaces before or after the numbers.
  21. My experience with my few hundred clients is when it breaks it is usually after a version update or a major change like a bios update or programs like Ninite upgrades it goes into TRIAL mode and it starts popping up notices that the trial is expiring and that gets my clients calling.
  22. Does not look like an authorized seller. Support has the final say on legitimacy.
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