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About LiquidTension

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    Malwarebytes Staff

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  1. Without a dump file, it's difficult to comment further. There are existing BSODs in the current version, so it's possible the issue you've encountered is not yet addressed. We hope to have an update available in the near future that addresses a lot of the current issues with Web Protection (BSODs, loss of connectivity, etc).
  2. @RKinCO You have a Windows Firewall rule to block network traffic from mbamservice.exe. FirewallRules: [{D11D6044-2A4D-44D1-8669-77379FC12447}] => (Block) C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe (Malwarebytes Inc -> Malwarebytes) This will need to be removed first. Out of interest, where did you download the Malwarebytes setup/installer file from? Did you get it from the Malwarebytes website or somewhere else?
  3. Hello, Please carry out the following instructions and respond back with the mbst-grab-results.zip file saved to your desktop: https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually Thank you.
  4. Thank you for confirming. For time being, I suggest leaving this workaround in place. It will limited impact on the overall security of your computer. We have a defect filed for the issue and will be investigating further. Once we have an update, I will post back here.
  5. Please start by getting Malwarebytes reinstalled: https://downloads.malwarebytes.com/file/mb-windows Do you recognise the following Opera extension? OPR Extension: (Translator) - C:\Users\kitka\AppData\Roaming\Opera Software\Opera Stable\Extensions\cnbpedcoekjafichoehopgaaldogogch [2020-02-29] It looks like this might be the source of your Web Protection blocks. Please try removing this extension after Malwarebytes has been reinstalled and check if any issues persist.
  6. Hi @netguru, Thank you for this information. We're still currently investigating the issue. Could you try applying the following workaround in the meantime: Uncheck the two boxes depicted below. Click Apply.
  7. Unfortunately, this isn't possible. Your best bet is to reboot the machine and allow the remediation to occur. Afterwards, you can restore the D:\SteamStuff\steamapps\common\Hades\x64\Hades.exe file from Quarantine.
  8. Hi all, If you are able to still actively reproduce this issue with Malwarebytes version 4.1, we'd be interested to collect some additional troubleshooting data. Please do the following: Enable Event Log Data in Malwarebytes (open Malwarebytes -> Settings -> General -> Event Log Data). Attempt to reproduce the issue with Process Monitor running: https://docs.microsoft.com/en-us/sysinternals/downloads/procmon Once the issue is reproduced, stop the Process Monitor capture (click File > Capture Events). Save the log (click File > Save) and zip it up. Collect logs with the Malwarebytes Support Tool: https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually Drag the C:\ProgramData\Malwarebytes\MBAMService\ARW folder into the mbst-grab-results.zip file saved to your Desktop. Provide us with the zipped up Process Monitor log and mbst-grab-results.zip file. Thank you!
  9. Hi @horizon1205, Your installation issue appears to be networking-related. A timeout is occurring when attempting to download some of the packages used during the installation. Are you aware of any networking-related issues in your environment? You can try the Malwarebytes offline installer. It can be downloaded from here: http://downloads.malwarebytes.com/file/mb4_offline
  10. Hello, Please carry out the instructions in post #2 and provide the generated mbst-grab-results.zip file so we can take a closer look.
  11. Thank you for the files. We've tried to reproduce this block but have so far been unsuccessful. Could you provide more information on what you are doing that triggers the block? Does it occur as soon as you launch the program or only after a specific set of actions? Does the block consistently occur each time you use the program?
  12. Thanks @MAXBAR1. We've filed something to have this looked into and potentially addressed.
  13. Hi @seglea, Thank you for sharing your findings. The Malwarebytes survey you took only comprised of one page of questions. After you completed the survey, you were likely taken to a different Survey Monkey landing page which contained an unrelated survey that isn't associated with Malwarebytes. What you saw regarding UK politics, etc is not related to Malwarebytes. We're looking further into this.
  14. Hi @CostaGRZ, The Malwarebytes Service (mbamservice.exe) is currently blocked in Windows Firewall. You will need to remove this rule in order to successfully activate your license. It looks like you may have downloaded and ran an unofficial Malwarebytes installer (which was subsequently detected as malware by Windows Defender). Please be sure to obtain the installer from the Malwarebytes website: https://www.malwarebytes.com/mwb-download/ Date: 2020-03-22 06:06:00.011 Description: Windows Defender Antivirus has detected malware or other potentially unwanted software. For more information please see the following: https://go.microsoft.com/fwlink/?linkid=37020&name=Trojan:Win32/Tiggre!plock&threatid=2147723626&enterprise=0 Name: Trojan:Win32/Tiggre!plock ID: 2147723626 Severity: Severe Category: Trojan Path: containerfile:_C:\Program Files (x86)\MBSetup\MBSetup.exe; file:_C:\Program Files (x86)\MBSetup\MBSetup.exe->(AutoIT)->E.exe; file:_C:\ProgramData\Microsoft\Windows\Start Menu\Programs\MBSetup.lnk; startup:_C:\ProgramData\Microsoft\Windows\Start Menu\Programs\MBSetup.lnk Detection Origin: Local machine Detection Type: Concrete Detection Source: User Process Name: Unknown Security intelligence Version: AV: 1.311.1712.0, AS: 1.311.1712.0, NIS: 1.311.1712.0 Engine Version: AM: 1.1.16800.2, NIS: 1.1.16800.2 Can you provide more information on where you obtained the file referenced above? Do you still have this file?
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