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LiquidTension

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About LiquidTension

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  1. It can be done locally or remote - whichever is preferable. The steps will produce a log containing information on the machine's display setup.
  2. Hello, We have a defect filed for this issue and hope to have a fix available in a future update.
  3. Hi @Samoreen, Thanks for the report. Could you carry out the instructions in post #2 and reply back with the generated mbst-grab-results.zip file.
  4. Thanks for the information. We haven't been able to reproduce this issue yet. What are some of the full file paths for files you're attempting to add to Play Mode? Unfortunately, there's no dump file for mbam.exe in the upload. Could you try the following please: Open Malwarebytes and go to Settings -> Security. Under Windows Startup, click Advanced and disable the Self-Protection module. Download the following Procdump.zip file: Procdump.zip Right click on Procdump.zip and click properties. Uncheck Unblock and click OK. Extract the Procdump.zip file. Open the folder where the files were extracted. Right click 1 - mbam_crash.bat and select Run as administrator. Reproduce the UI crash. Once the crash happens, the black window should disappear and a new DMP file should be found in the folder. Right-click the DMP file and click Send to -> Compressed (Zipped) folder. Reply with the dump file. ----- Also, please carry out the steps below: Please download FRST64: https://support.malwarebytes.com/docs/DOC-1318 Please download the attached Fixlist.txt file from this post. Ensure the file is saved in the same location as FRST64.exe. Right-click FRST64.exe and select Run as administrator to run the program. Click the Fix button (not the Scan button). A log named Fixlog.txt will be saved in the same location as the other files. Please attach the log in your next reply. Fixlist.txt
  5. Hi @Denis, Thanks for reporting these issues. To assist with resolving the first issue, could you carry out the following instructions please: Press the Windows Key + R on your keyboard at the same time. Type dxdiag and click OK. Wait for the window the open. It may take ~30 seconds. Once opened, click Save all information. Save the file to your Desktop and attach it in your next reply.
  6. Thanks for the information. Unfortunately, there's not enough information in the dump to determine the cause of the issue. We'll need to determine if this is a consistent issue for you or not. Please enable event log data (Settings -> General -> Event log data), run a scan in the same manner as before and let us know if you encounter the issue again or not.
  7. Hi @Oops, When you had the issue with Malwarebytes version 4, were you accessing the machine remotely (e.g. with Remote Desktop Protocol)?
  8. Hello, Please carry out the "technical issue" instructions in the post above and provide the generated mbst-grab-results.zip file.
  9. Hi all, Could you provide us with the information below please to help us resolving this issue. Press the Windows Key + R on your keyboard at the same time. Type dxdiag and click OK. Wait for the window the open. It may take ~30 seconds. Once opened, click Save all information. Save the file to your Desktop and attach it in your next reply. Thank you!
  10. Hi @Jimmaki, Thanks for the logs. There's not enough data there to determine the cause of this. We'll need to collect some additional data. Does this consistently occur with every scan? What type of scan are you running? Is this a scheduled or manual scan? Please start with the following: Open Malwarebytes. Click Settings. Turn the Event log data setting on. Afterwards, please do the following. This will help us obtain a memory dump captured when Malwarebytes is in the hung state. Please download run_procdump.bat using the link below. → https://malwarebytes.box.com/s/e127cj2ppb2lq6njf67li2gls3kbfz24 Open your Downloads folder. Double-click run_procdump.bat. Click Yes if prompted by User Account Control. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. A blue window will appear. When prompted to reboot, type Y into the window and press Enter on your keyboard. After your computer has rebooted, please do the following: Reproduce the scan hanging on checking for updates. Once done, open your Downloads folder and double-click the run_procdump.bat file once more. Upon completion, a file named memorydump.zip will be saved to your Desktop. Please attach the file in your next reply. Note: If the file is too large, you will be provided instructions to upload the file to a file hosting website (wetransfer.com). Finally, please rerun log gathering with the Malwarebytes Support Tool and attach the generated mbst-grab-results.zip: https://support.malwarebytes.com/docs/DOC-2396
  11. Hi @jmanchand, Have you adjusted the defect permissions/ownership set on %programfiles%\WindowsApps? The folder is not accessible by default. After you click the Browse button to add an item to Play Mode, what are you doing next? Please provide as detailed steps as possible. ----- Could you do the following please. Open Malwarebytes. Click Settings and turn the Event log data setting on. Please download enable_crash_dumps.bat using the link below. → https://malwarebytes.box.com/s/eug9gmk7i1xqeugb0xobjlqcsfb4uv1e Open your Downloads folder. Right-click enable_crash_dumps.bat and select Run as administrator to run the file. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. A Command Prompt window will appear. Upon completion, press any key to exit. Afterwards, please reproduce the Malwarebytes crash. Once done: Wait at least 1 minute. Press the Windows Key + R on your keyboard at the same time. Copy %localappdata% and paste into the Run box. Click OK. A folder will open. You should see a CrashDumps folder. Zip this up (right-click -> Send to -> Compressed (zipped) folder), upload it to a file hosting service of your choice and provide a download link. Please gather logs with the Malwarebytes Support Tool as well and attach the generated mbst-grab-results.zip: https://forums.malwarebytes.com/topic/253450-malwarebytes-v40-problem/?do=findComment&comment=1344045
  12. Hi everyone, If you have an AMD graphics card, could you start by ensuring the drivers are up-to-date. If the issue persists, please do the following: Press the Windows Key + R on your keyboard at the same time. Type dxdiag and click OK. Wait for the window the open. It may take ~30 seconds. Once opened, click Save all information. Save the file to your Desktop and attach it in your next reply. Afterwards: Ensure mbam.exe is not running. Please download DebugView using the link below. → https://live.sysinternals.com/dbgview.exe Open your Downloads folder. Double-click Dbgview.exe. Click Yes if prompted by User Account Control. Wait for the DebugView window to open. Once open, attempt to open the Malwarebytes user interface and wait for the error. Wait 20 seconds. Click File followed by Save as. Select your Desktop as the save location and save the file. Please attach the saved file in your next reply.
  13. Hi @Oops, I saw your post in the other topic. As you have an AMD graphics card, could you start by ensuring the drivers are up-to-date. If the issue persists, please do the following: Press the Windows Key + R on your keyboard at the same time. Type dxdiag and click OK. Wait for the window the open. It may take ~30 seconds. Once opened, click Save all information. Save the file to your Desktop and attach it in your next reply. Afterwards: Ensure mbam.exe is not running. Please download DebugView using the link below. → https://live.sysinternals.com/dbgview.exe Open your Downloads folder. Double-click Dbgview.exe. Click Yes if prompted by User Account Control. Wait for the DebugView window to open. Once open, attempt to open the Malwarebytes user interface and wait for the error. Wait 20 seconds. Click File followed by Save as. Select your Desktop as the save location and save the file. Please attach the saved file in your next reply.
  14. Thanks for the report, @MSimm1. Does this occur with every scan or has this so far been a one off? After the UI crashed, were you able to reopen the UI back to the scan progress page? Were you doing anything else with the computer at the time of the crash?
  15. Hi everyone, This is an issue with how Malwarebytes is registering in the Windows Security Center. We have a defect filed and hope to address it soon in a future update.
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