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About Porthos

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  • Birthday 05/11/1967

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  1. Sounds like you are referring to MB for Windows. I will request this topic be moved.
  2. It all depends on what needs to be done to troubleshoot the issue. Ideally, we like to have these answered as quick as possible, but some issues take a bit longer to research. @dcollins
  3. Sorry, can't answer that. I would not use IE if you paid me. Also while you are working on things. Get a new set of FRST logs, please.
  4. Have you excluded MB from Kaspersky? If you use add an exclusion, you should be able to type in the full paths manually as I've outlined below. This should allow you to add all the paths in sysnative as well as the Malwarebytes folder C:\Windows\Sysnative\drivers\mbam.sys C:\Windows\Sysnative\drivers\mbae64.sys C:\Windows\Sysnative\drivers\MBAMChameleon.sys C:\Windows\Sysnative\drivers\MBAMSwissArmy.sys C:\Windows\Sysnative\drivers\mwac.sys C:\Windows\Sysnative\drivers\farflt.sys Folders Also the MB folder in Program Files and the one in Program Data (it is hidden by default) C:\Program Files\Malwarebytes C:\ProgramData\Malwarebytes (Enable hidden files to add this one.)
  5. You can PM those logs to @dcollins to keep them private.
  6. Hi and Welcome @Florian_Obermueller The Malwarebytes' developers/staffers/helpers must have good log data for a quality fault analysis to commence. 1) From the locked/pinned topics, at the beginning of this sub-forum, please follow the steps within the topic at Having problems using Malwarebytes? Please follow these steps 2) In the next reply to your topic, please only attach the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt. 3) Since you may have not already done so by now, please consider selecting the "Follow" button, near the upper-right corner of your topic, to receive timely notifications regarding replies.
  7. FYI. MB (default settings) checks for updates every hour. Also by default, it will warn if updates are more than 24 hours old. The warnings in your screenshot are normal if you are not online all the time.
  8. You would have been offered the upgrade sooner or later. They are metered out over time.
  9. Hi and welcome Please update to 3.1.2.
  10. If you found cookies you are not using MB. It does not detect cookies. Look under exclusions and check them and click remove. Then rescan and delete this time.
  11. They are metered out slowly over time.
  12. In Win 8 and 10 that is due to the setting "fast start". When you do a normal shutdown your computer does not fully turn off like in previous versions. It goes into a deep hibernate state and that is why you see notices about having to restart after a Windows update for example. Rember the days when we shut down and saw the warning "Installing updates do not turn off the computer? That on a laptop was an issue when you had to go somewhere and could not wait. I had to fix many computers that were turned off during the phase of a shutdown.
  13. Why would you have to do that just to restart? Are you having other issues?
  14. Thanks for the update.
  15. @pinotnoir You should be able to install over a previous install. We mention clean installs only where there seem to be issues with a particular install or to be sure there are no issues.