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      Support Alert - Hurricane Irma   09/08/2017

      Due to weather in the South East United States response times may be delayed. We appreciate your patience and understanding.  


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About Porthos

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  • Birthday 05/11/1967

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    San Antonio Texas

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  1. Happens all the time. Look what was already deleted by admins. I'm sorry you took it wrong.
  2. A screenshot will give her key to the world. Never post the key or a screenshot with a key in the open forum. @BHLori I will have a staff member help you. @dcollins @nikhils
  3. zip it up and upload it here.
  4. Malware Protection feature will not stay on

    We are tech support. And with the backlog at support were faster.
  5. Can't use MalwareBytes

    24-72 hours to get a response. That section is busy and nothing is a 2 click fix.
  6. Can't use MalwareBytes

    You are infected. I will ask for your post to be moved to the malware removal section.
  7. Can't use MalwareBytes

    Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  8. @AdvancedSetup @dcollins I am getting staff to look at your logs.
  9. @LesterL Do you need assistance?
  10. Free Download Ends Up as Trial Premium?

    https://support.malwarebytes.com/docs/DOC-1033 @LesterL Just turm it off after install
  11. Was it working fine during the trial.Were they both installed if so your good to go.
  12. Max Activation Exceeded

  13. Having(paying extra) for that disk was a waste with a program that upgrades as much as MB 3 pc licenses were sold back then. As long as you keep the subscription active you are grandfathered into your terms and most likely a lower cost. Just wait for support.
  14. Max Activation Exceeded

    For licensing issues, you'll want to reach out to our online support at https://support.malwarebytes.com/community/consumer/pages/contact-us Usually, support will take 4/7 days or more since support is busier than normal at this time to get to your request.