Porthos

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About Porthos

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    Techbench
  • Birthday 05/11/1967

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    San Antonio Texas

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  1. First Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Next Create and obtain an mb-check log < >Download MB-Check and save to your desktop Double-click and run mb-check.exe A command window will appear stating "running mb-check" followed by "running mb-grab " click OK.This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area This zip will contain your FRST logs as well important MB logs for review. So no need to attach those logs separately.
  2. I am going to let staff get involved. Don't do anything else till they ask you too. @AdvancedSetup @nikhils @dcollins
  3. Run the clean tool in safe mode. Be sure you have the latest version. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean
  4. On the one with Defender off... 1. Download the latest MB 3 installer from : https://downloads.malwarebytes.org/file/mb3 2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again) 3. After the install, your issue should be fixed. Please restart after install. Please let me know if that worked.
  5. You can do a system restore from there.
  6. I would suggest trying to start in safe mode with networking so you have web access. please get back to us if you can do this. http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10 You might have to use #6
  7. Can you please create a support ticket. They will be able to help you reset your key and you should be able to register with the key. Support tickets can be created using the following link: https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400 They will be able to take over from here. They are very busy and it is the weekend so it will take several days. Thank you,
  8. One note, When I became a reseller back in the day, Being a reseller meant to purchase at a discount to be able to resell in your repair shop to clients to make a profit. I was told back then not to sell on eBay or Amazon type sites as well. If you have that many keys why don't you call or email some repair shops to sell your keys to. I am sure there are some that would be interested. But it is up to legal now.
  9. Adblock is NOT blocking updates. Since your computer has been running for over 200 hours please restart and check for updates again.
  10. For the future please deactivate MB before uninstalling so this won't happen again.
  11. @FPU First Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Next Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click and run mb-check.exe A command window will appear stating "running mb-check" followed by "running mb-grab " click OK. This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area This zip will contain your FRST logs as well important MB logs for review. So no need to attach those logs separately.
  12. As long as you use .top or any one of the below domains YES. You need to. Currently we are blocking the following gTLDs - .bid .download .loan .men .review .science .stream .study .top .wang
  13. Try running the clean tool in safe mode.
  14. I see part of your issue. "installer_version" : "3.0.6", Seems like you are using the older build of Mb 3.x I would recommend upgrading to the latest 3.1.2.1733 CU 1.0.160 build. We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. Tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product. 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. Please let me know if you are still seeing issues after the latest product install.