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      Support Alert - Hurricane Irma   09/08/2017

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About Porthos

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  • Birthday 05/11/1967

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    San Antonio Texas

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  1. @AdvancedSetup @dcollins I am getting staff to look at your logs.
  2. @LesterL Do you need assistance?
  3. Free Download Ends Up as Trial Premium?

    https://support.malwarebytes.com/docs/DOC-1033 @LesterL Just turm it off after install
  4. Was it working fine during the trial.Were they both installed if so your good to go.
  5. Max Activation Exceeded

  6. Having(paying extra) for that disk was a waste with a program that upgrades as much as MB 3 pc licenses were sold back then. As long as you keep the subscription active you are grandfathered into your terms and most likely a lower cost. Just wait for support.
  7. Max Activation Exceeded

    For licensing issues, you'll want to reach out to our online support at https://support.malwarebytes.com/community/consumer/pages/contact-us Usually, support will take 4/7 days or more since support is busier than normal at this time to get to your request.
  8. Malware protection fails to start

    Thanks for the update.
  9. @Wendysmith We need some logs to assist you. · Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions · Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  10. Let staff and trusted advisors take over now. We are the ones usually to offer assistance.
  11. Do you need actual help at this time?
  12. Licenses

    For licensing issues, you'll want to reach out to our online support at https://support.malwarebytes.com/community/consumer/pages/contact-us
  13. Are you doing a threat scan or a custom scan?
  14. Malware protection fails to start

    Let us get a clean install of the current version. We have another tool called MB-Clean which will automate the whole process for you including backing up your key and reactivating. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product. 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. Please let me know if you are still seeing issues after the latest product install. If you are not prompted for a reinstall use this and install manually. https://downloads.malwarebytes.org/file/mb3