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Maurice Naggar

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Everything posted by Maurice Naggar

  1. What follows is only for this machine. We need to run an OTL Custom Fix. Double click on the icon on your desktop. Copy and Paste all of the following code into the textbox. Copy ALL the content of this code-box :OTL O4:[b]64bit:[/b] - HKLM..\Run: [SecurityHealth] C:\Windows\SysNative\SecurityHealthSystray.exe (Microsoft Corporation) :commands sc queryex securityhealthservice [Reboot] Push OTL will ask to reboot the machine. Please do so if asked. Click the OK button. A report will open. Copy and Paste that report in your next reply.
  2. PS. Please everybody, do not go on Google or any search engine of another kind, looking for real Malwarebytes Support. All too often, that is how people fall into a scam. The real Support portal starts at https://support.malwarebytes.com/hc/en-us The spot to start a Support ticket is https://support.malwarebytes.com/hc/en-us/requests/new
  3. Just some other tidbits. I do hope that the way you initially created the Support ticket was thru the online Support portal. Once you have created a Ticket, the system will send a confirmation email to you, with the Subjcet line Malwarebytes Support Ticket ( with a 7 digit number ) That 7-digit number is the Ticket number. The from is support@mail1.malwarebytes.com From that point on, just follow the directions provided you, and make 1 reply as appropriate. and then await the next response. Have patience. I hope this helps you ( as well as other readers) abou
  4. Howdy. Added bits, remarks. No, do not attempt to use any "compatibility mode". It will make things quirky / it is not needed / undesirable / actually makes things worse for the Malwarebytes program. Find the Malwarebytes icon on your desktop and right click on it with your mouse > select "Properties" > then click on the "Compatibility" tab. Make sure that the box beside "run this program in compatibility mode for..." is left blank. Click OK when done. . IF you created a recent Support Ticket, stick with that. Do not try to do anything special with email.
  5. Hello. As to this last mention of Windows Update, I will be recommending that you seek assitance at Sysmative.com Forum. Just hold on, until later. Question that you should answer when you make your next reply. Was this computer always your own? Has your system ever been used at a comapny or organozation ? possibly one that had IT Support ? If the latter, it may be that the Support organization had Windows policies so that the computer ( as a endpoint device) had limited access ( by design ) to the Windows Defender GUI. . At this point, I would ask that you revi
  6. OK. Thank you. These settings look OK. I do not see here something that prevents the GUI of the Windows Settings that affects the current issue. The issue is "why" the full display does not show on Windows Security / Virus & threat protection. However, that aside, the Windows defender service IS running. You should also be able to run a manual on-demand scan of Windows Defender antivirus by using Powershell. Start a Elevated Powershell command prompt-window. On the Windows taskbar, on the Search box, type in powershell Wait and look for the resul
  7. Let's see if you can do this and get a good screen-shot of the result. Copy and Paste this into a Command Prompt powershell get-mppreference Press Enter-key Iy takes a few seconds and then there should be a screen full of information. Can you grab a picture ?
  8. Tell me please. Normally, do you use the regular Command prompt ? ( or is yours set to use Powershell ? BUT I tell you that the screenshot you relayed of the Command prompt run "looked" like it worked. Tell me, which are you most familiar with, Command prompt ? or Powershell ?
  9. It does look to me that the special run has completed. Look real good on the Desktop for the file myprefs.txt That is the one we need to see.
  10. Give this a try ( assuming that your Windows 10 Settings are the normal default) to get to a ELEVATED Command Prompt To Get the elevated command prompt, press Windows-key + X key and then selected Command prompt ( Admin )
  11. Thanks for the reports. Just hold on. I now think it is a situation of a registry value that is specific to Microsoft Defender that effectively prevents the dis[lay. Just hold on with me here. I would very much like to gather a different report about the Defender preference, by using a Elevated Command prompt. What follows is a first step to have Windows 10 show all files and folder. Do not let this spook you out. There is a how-to at Tenforums. Use either option one or two or three https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation
  12. Hello. I have to say, that the situation here seems odd. Let us collect 2 different reports. [ 1 ] Please download RogueKiller (x64) using the link below. → http://download.adlice.com/api?action=download&app=roguekiller&type=x64 Save the file first, Close any running programs that you started on your own ( if any). Please disconnect any USB or external drives from the computer before you run this scan! Double-click RogueKillerx64.exe to run the program. Follow the prompts. If a browser window opens, close the window. In th
  13. Thank you for the Fixlog. That run is a good run. Now then, please go real slow and let's not rush. Take your time. First, when Windows restarts, it takes time before all is loaded. And then, normally, it is not expected to have a visual notice about Microsoft Defender antivirus service. On the window titled "seguranca do windows" ( which in English means Windows Security ) you should click on the button that is marked "Abrir a seguranca do windows" and after that, see the new display on the window that follows.
  14. You inquired Answer, No. As to There is no need to rush to do any of that. Adwcleaner you may keep and use on-demand to check for adwares. It is not a "installed" program. It is free-standing executable program to find adwares & P U P ( potentially unwanted programs). It is free to use, It's presence does not conflict. Malwarebytes for Windows is very handy. I suggest you keep it installed. I would just suggest one adjustment. Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows
  15. also, how to do a Windows Defender Offline scan Help protect my PC with Microsoft Defender Offline
  16. Hello. To add a bit more. This link is to an article at Tenforums on the many ways to do scans with the Windows 10 Windows Defender ( a.k.a. Microsoft Defender Antivirus). That includes how to do a right-click-context scan when in Windows File Explorer. https://www.tenforums.com/tutorials/84796-how-scan-windows-defender-antivirus-windows-10-a.html Cheers.
  17. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you
  18. Hello. To remove the FRST tool & its work files, do this. Go to your Desktop folder. Do a RIGHT-click on FRST64.exe & select RENAME & then change it to UNINSTALL.exe . Then run that ( double click on it) to begin the cleanup process. Delete msert.exe Delete the Securitycheck.exe Any other download file I had you download, you may delete. I wish you all the best. Stay safe. Sincerely, Maurice
  19. OK, the MS safety scanner reports zero virus / zero malware. Looking back on the FRST reports, I realize now that this pc does not have Malwarebytes for Windows. I am listing below, how to install it ( can be done without cost) & scan with it. Also to scan with Adwcleaner, just to be sure about adwares. Then another scan with a different security tool. We want to insure there is no actual malware at present. [ 1 ] Get and install Malwarebytes for Windows. See Download and install Malwarebytes for Windows – Malwarebytes Support [ 2 ] In Malw
  20. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you
  21. I believe this completes all things that needed to be addressed. I would urge you to do a new run to Microsoft Windows Update by going into Windows Settings >>>Update & Security >>> Check for Updates. I would emphasize that you always make a periodic Backup of your system to offline storage. Backup is your best friend. My best to you.
  22. I am reading this last note. As I tried to convey before, do not go hunting & searching outside resources or even other posts here. Please stop trying to self-fix on your own. Wait for my guidance. Here is what I would like you to do next. [ 1 ] The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protect
  23. Very good. Bravo. This is very good. Here is what I suggest to do next. Open administrative command prompt and type or copy and paste the following command line 1) winmgmt /verifyrepository into the Command Prompt and press the Enter key to perform a consistency check of the WMI Repository. If you see a message message WMI repository is consistent then we can stop. Please advise me of this result. Also, let me know about the overall situation.
  24. Have patience and allow that Windows Update to finish. It likely just needs nore time. Do not do anything else on your won. Wait for my further reply later. But in the meantime, do this nex report. This next diagnostic will shed some lights about the Windows Update service state. Download Farbar's Service Scanner utility from this link and Save to your Desktop. Right-Click on fss.exe and select Run As Administrator. Answer Yes to ok when prompted. If your firewall then puts out a prompt, again, allow it to run. Once FSS is on
  25. Lets do a new run with a new script. Find the old FIXLIST.TXT on Downloads folder & then Delete it. . The system will be rebooted after the script has run. . This custom script is for Gonzalo96 only / for this machine only. The custom Fix script is going to be used by the ENGLISHFRST tool. They will both work together as a pair. Please save the (attached file named) FIXLIST.txt to the Downloads folder The tool named ENGLISHFRST .exe tool is already on the Downloads Start the Windows Explorer and then, to the Downloads folder.
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