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Maurice Naggar

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Everything posted by Maurice Naggar

  1. Good morning. Thanks for the TDSSKILLER report. Good to see it found no tagged item. This next section is to attempt to do a "Windows 10 repair in place". The very first things to do, Do a Windows RESTART so that the Widows is in a new session. Plus, if the machine is a notebook or a laptop, be sure it is connected to regular power with a regular power cord. You should create a Backup Image of your system before proceeding Then read over the section below. Then do it. This will need a working internet connection. . You want to be sure to SAVE the downl
  2. Located the end-user thread at BC. That one was just closed this evening.
  3. Hi. Sorry that I did not notice this earlier. No it is normal for only a command-prompt window to show. I cant see a mention made at BC about where the end-user thread is.
  4. Hello @cristianbeltran My name is Maurice. Let me know what name you prefer to go by. We have to see the detection logs in order to have full details about these Block event notices. The web protection / Malwarebytes real-time protection is keeping the pc safe from potential harm. Whatever "it" was, it is STOPPED. The block notice is trying to advise that it STOPPED all harm. It stopped a outbound attempt to connect to a specific IP 172.64.193.23 Visually, remember that the block window has a green check-mark. It is a visual clue that it ( Malware
  5. You do not need to do double runs. Looking again at earlier scan reports, there is a browser extension Video Speed Manager that is tagged as Adware.Hijacker That extension is on the Google Chrome browser & also on the EDGE browser. I would urge you to uninstall Video Speed Manager on each browser Let me know after that has been done.
  6. Perhaps later on you may try doing those steps while logged in with Administrator. For now, lets run a different tool to do a different check. Please download the following scanner from Kaspersky and save it to your computer: TDSSkiller Then watch the following video on how to use the tool and make sure to temporarily disable your security applications before running TDSSkiller. PC Winvids - How to run Kaspersky TDSSKiller If any infection is found please make sure to choose SKIP and post back the log in case of a False Positive detection. If no reboot is require
  7. Hi @Bobbie2836 My name is Maurice. I will be helping and guiding you, going forward on this case. Let me know what first name you prefer to go by. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please only just attach all report files, etc that I ask for as we go along. . I would like to have you run a report tool known as FRST. This has no personal information. It is a well-
  8. Be real clear whether you are now just only meaning that Adwcleaner is what shows the repeats. When you first started this case, you had a report from Malwarebytes for Windows. . Please take some time and do all the tips on this pinned topic https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/
  9. Get your rest. There is no rush. Do the steps when you have the chance and are rested. I am not in any hurry.
  10. How was "" made aware that its malware"" shown? I mean, by what program was that determined ?? Have you done a new scan with Malwarebytes for Windows ? what does it find ? Have you done a new scan with BitDefender antivirus ? what does it report ? NEXT The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protec
  11. Here are apps that you do not need to have auto-started with each start of Windows: Adobe Creative Cloud Acrobat Assistant 8.0 Adobe CCXProcess Steam BitTorrent Discord EpicGamesLauncher Voicemod CCXProcess Windscribe Adobe Acrobat Synchronize CCleaner Smart Cleaning Parsec.App.0 Adobe Reader Synchronizer NOTE: The program CCleaner is no longer recommended by Experts. It's your choice but Windows 10 can already do the majority of maintenance on its own.
  12. OK. I am glad to know this. This means there that the mechanics of Windows update work. . This next link listed below is to a registry file that we need for you to SAVE as is to the Desktop RIGHT click the link with your mouse-pointer and select SAVE ...as.... & guide the folder for saving to DESKTOP ( do not double click / do not 'run' the file / nor open ) https://download.bleepingcomputer.com/win-services/win-10/WinDefend.reg Once it is saved, then we are needing to merge the files onto the system, as follows With you mouse, do a RIGHT-
  13. Hello. First, thank you for your remarks. My motto is to always persevere; never give up. 😉 It is going to take a while before I can translate the fix-log-result from Dutch to English. However, I can let you know that the Windows System File Checker app found no issue. That the Windows DISM tool reported no deficiency. I can tell you that the Windows Update service is present in the system registry and that the WUAUSERV is running. You should be able to do one quick Check for Updates run thru the Windows 10 Settings. Let me know if you can do that & its
  14. ok. Thanks. [ 1 ] The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Let me know the result of this. The log is named MSERT.log the log will be at C:\Windows\debug\msert.log Please attach that log with your reply. [ 2 ] The last s
  15. Good. Has the Windows system been restarted. If not, please do so now. There was pending work that the system needs a restart.
  16. I hope that by that you mean you "uninstaled" it by going thru Windows control panel. We need to do one follow up after that. run the cleanup tool for Avast to insure no remains are left behind. Please get, save, & then run the Avast uninstall tool https://support.avast.com/en-us/article/Uninstall-Antivirus-Utility/
  17. Thanks. Some security basics first. This system has 2 antivirus programs installed. That is one too many. Bitdefender Antivirus + Avast Antivirus Pick just one to keep. Uninstall the other & then RESTART Windows & tell me what you have done. { we will do much more later}
  18. Thanks for the reports. If you have any running "torrent" apps, turn those off; your system will benefit. A slow running system can be somethings caused by factors that are not infection. The more auto-started add-on apps on this machine, the more busy it will be. Do not use Task Manager display in the first 2 minutes as any guage to make any appraisal. . Study / review / apply the principles of this Microsoft article so that you reduce the number of un-needed auto-start-applications How to perform a clean boot in Windows https://support.microsoft.com/en
  19. Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. Let me know what first name you prefer to go by. Did you scan the system with Malwarebytes for Windows ? Did you scan with your antivirus ? Please understand we cannot have any idea what is going on without collecting a full set of reports Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. Please only just attach all report files, etc that I ask for as we go along. I would appreciat
  20. Good afternoon. I hope you are doing well. Before we do anything else, we need to make time to do a run of the Microsoft CHKDSK There were system notations about bad disk block on the system drive. At this point, Close and save any open work files ( if any). Close the programs you started & that are open at this time/ Click on Start and type in CMD.EXE and when it shows on the menu right click and select "Run as administrator" Then copy / paste the whole line ( as is ) and press the Enter key. It will say it cannot lock the drive. if prompted
  21. Good afternoon. Thank you so much for the support-tool-file. I do notice that the last scan with Malwarebytes ( on the afternoon of SEP 24 ) ran, finished & reported no malware. NEXT I would suggest a free scan with the ESET Online Scanner Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. When presented with the in
  22. Hello. I need to ask for a huge favor, to please only just attach any report that you send me or that I ask for. Pastng them into the main body makes for huge large amount of screen space to scroll thru, plus make my task a bit harder. To upload attachments please click the link as shown below. Then browse to where your file is located and select it and click the Open button. Lets take a time out and do this next special run I would suggest to download, Save, and then run Malwarebytes ADWCLEANER. Please close Chrome and all other open web browsers aft
  23. Hi. I see no need for a fixlist. The issue is all about Windows Defender, plus also as I noted, the fact of having Controlled Folder Access being on. Turn it off Controlled Folder Access.
  24. Good afternoon. I hope you are doing well. I have a new script here. Please delete the prior file fixlist.txt on the folder FRST-tool Save as is the new attached file fixlist.txt to the folder FRST-tool Close and save any open work before you start this next run. Start the Windows File Explorer and then, to the FRST-tool folder. RIGHT click on FRSTENGLISH and select RUN as Administrator and allow it to proceed. Reply YES when prompted to allow to run. to run the tool. If the tool warns you the version is outdated, please download and run t
  25. OK. Thank you. That is a worthwhile cleanup. NEXT I would suggest a free scan with the ESET Online Scanner Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes When prompted for scan t
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