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Maurice Naggar

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Everything posted by Maurice Naggar

  1. Hi, @psm9 My name is Maurice. I will be helping and guiding you, going forward on this case. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please only just attach all report files, etc that I ask for as we go along. . The Block notices from Malwarebytes web protection do mean that Malwarebytes is keeping your pc safe from potential harm. A block notice is an advisory of the "block". For Your Information: The website Block message indicates that a potential risk was blocked by the malicious website protection. The Malwarebytes web protection, by default, will always show each IP block occurrence. The Malwarebytes Webs protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC. See our info page https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true Incoming block notice can be ignored, our software is blocking the threat and there is nothing more that can be done. On Outbound blocks, any attempted connection was stopped. No action is required unless you’re also experiencing malware symptoms or there are multiple (different) IPs (ex;123.23.34 and 4.44.56). . Let us begin with these starter steps. We will do more later. I need you to use Chrome browser to go to https://www.google.com/settings/chrome/sync and sign into your account. Scroll down until you see the "reset sync" button and click on the button At the prompt click on "Ok". [ 2 ] Install the Malwarebytes beta browser extension. There is one for Chrome & another for Firefox. To get & install the Malwarebytes Browser Guard extension for Chrome, Open this link in your Chrome browser: https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee Then proceed with the setup. Let me know after these steps are done.
  2. Hi, @chris_nol My name is Maurice. I will be helping and guiding you, going forward on this case. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please only just attach all report files, etc that I ask for as we go along. Thanks for the reports you have sent. Have you by chance done a scan with Avast antivirus ? . The mention of Task Manager in the subject line and at top of 1st post is something that is not ultimately helpful to you or anyone. That Task Manager initial display is not correct. You have to wait for at least 30 seconds for it to hopefully be more accurate. I simply wish people would stop making that mention. That is for the benefit of all other prospective readers. . Now onward to focusing on more relevant things. Malwarebytes Premium has full protections against harmful coin-mining exploits ! you have done a couple of different scans and no coin mining pest is reported to be present. After you finish any on going scan, do what follows below. [ 1 ] Please read all of these lines first so that it is all clear to you about our plan. I need a one time run of MBAR like listed here, please. Please download Malwarebytes Anti-Rootkit (MBAR) from this link here and save it to your desktop. Doubleclick on the MBAR file and allow it to run. •Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar. •mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open. •After reading the Introduction, click 'Next' if you agree. •On the Update Database screen, click on the 'Update' button. •Once you see 'Success: Database was successfully updated' click on 'Next', then click the Scan button. With some infections, you may see two messages boxes: 1.'Could not load protection driver'. Click 'OK'. 2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions. •If malware is found, press the Cleanup button when the scan completes. . Please attach the log it produces, you'll find the log in that mbar folder as MBAR-log-<date and time>***.txt . Please attach that to your next reply. [ 2 ] Windows 10 has the Microsoft Windows Defender which can run the Windows Defender Offline scan. Windows Defender Offline in Windows 10 can be run directly from within Windows. Click the Windows Start menu button on the Taskbar, select Settings icon. Then choose Update and Security. In Windows Settings >>> click on Windows Security from the left side list. Next, In Windows Security section: Click on the grey button Open Windows Security next click on the blue Scan options Look down the options list. Tick on Windows Defender Offline scan. Then click the grey "Scan now" button. and let it scan the system. Keep in mind that the design and what is scanned by Windows Defender is a whole different design from Malwarebytes. But do let me know how this scan goes and what the result is.
  3. Hello @Khaled1323 You mentioned that the pc has Kaspersky Total Security. See the post by LiquidTension of January 29, 2020 at this link As always, you should monitor the top pinned posts at the top of this sub-forum for future new releases of Malwarebytes 4 https://forums.malwarebytes.com/forum/41-malwarebytes-for-windows-support-forum/ Do stay on the Malwarebytes Beta. That way you will get prompted for all future MB4 Beta updates. The prospective fix for Kaspersky is not yet out in MB4. You can wait for that to be announced on the forum, or to show up in a future Beta. You may also, at your option, just turn off the Ransomware protection in MB4 and then install the Anti-ransomware Beta from this link. Once after the MB4 fix is out, you would uninstall the Antiransomware Beta.
  4. Hello Liasgm, See the post by LiquidTension of January 29, 2020 at this link As always, you should monitor the top pinned posts at the top of this sub-forum for future new releases of Malwarebytes 4 https://forums.malwarebytes.com/forum/41-malwarebytes-for-windows-support-forum/
  5. See the post by LiquidTension of January 29, 2020 at this link As always, you should monitor the top pinned posts at the top of this sub-forum for future new releases of Malwarebytes 4 https://forums.malwarebytes.com/forum/41-malwarebytes-for-windows-support-forum/
  6. Good morning. Thanks for the news. Take your time, one at a time, test Edge, Chrome, Firefox. Also you may to a test using the Windows PING command applet. Press Windows-key and hold and tap the X key and then tap A key to get a Elevated Command Prompt ( Admin ). Then type in ping google.com & tap Enter key. Note the results. Then type in ping microsoft.com & tap Enter key. Note the results.
  7. You are very welcome. You do not actually need to remove pictures. Just make backup copies to offline storage. and a Backup of your system is always a good practice anyway. . Allow me to repeat mention of these best practices. Best practices & malware prevention: Backup is your best friend. Make regular backups onto external storage media. Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources. First rule of internet safety: slow down & think before you "click". Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos). Free games & free programs are like "candy". We do not accept them from "strangers". Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program. Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next". Use a Standard user account rather than an administrator-rights account when "surfing" the web. See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet. Do a Windows Update. Make certain that Automatic Updates is enabled. https://support.microsoft.com/en-us/help/12373/windows-update-faq Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware. For other added tips, read "10 easy ways to prevent malware infection"
  8. Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. Let me know what first name you prefer to go by. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please only just attach all report files, etc that I ask for as we go along. . If you notice a specific file or a specific folder for this suspected "virus" then please relay the detail about that. Please read all of these lines first so that it is all clear to you about our plan. I need a one time run of MBAR like listed here, please. Please download Malwarebytes Anti-Rootkit (MBAR) from this link here and save it to your desktop. Doubleclick on the MBAR file and allow it to run. •Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar. •mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open. •After reading the Introduction, click 'Next' if you agree. •On the Update Database screen, click on the 'Update' button. •Once you see 'Success: Database was successfully updated' click on 'Next', then click the Scan button. With some infections, you may see two messages boxes: 1.'Could not load protection driver'. Click 'OK'. 2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions. •If malware is found, press the Cleanup button when the scan completes. . Please attach the log it produces, you'll find the log in that mbar folder as MBAR-log-<date and time>***.txt . Please attach that to your next reply.
  9. Let me say, Hey, I am very very glad to see that Malwarebytes for Windows version 4.0.4 got installed, We had a heck of efforts to get that on. and, Hey, I am very happy to see that Malwarebytes reports no malware. Backup is your best friend always. Go ahead and backup your pictures, documents, and personal files to some backup media. . Rather than risking any operating system change, what I would ask you to do is just what I suggested before. To post a case summary on the SYSNATIVE forum for their expertse on getting help on the System File Checker tool and the updating of Windows 10 to the latest build. My advice is at the top of this post https://forums.malwarebytes.com/topic/255654-unable-to-install-windows-10-sfc-shows-corrupt-files/?do=findComment&comment=1358928 . As to the access denied in the batch run, that is not fatal. The SC command is known to be very picky. Don't let that sway you in the wrong direction. . I do not see a infection situation on this machine. I do recommend getting help at Sysnative forum. You may delete the Fixlist.txt that I had had you save. You may & should keep the FRSTENGLISH And FRST64 since Sysnative may have you a report with it.
  10. Hi, My name is Maurice. I suggest to do what follows with the goal being to help insure the internet Winsock is properly set. Before you start on this, be sure to Save any open work files & such and close those apps. this will involve a Windows Restart. Start NOTEPAD { you can press Windows-key+R keys to get the RUN option and then type in NOTEPAD.exe and press Enter key to start NOTEPAD. Check and make sure "word wrap" is off. From Notepad main menu bar, Select F (format) and make sure Word Wrap is NOT checked. IF it -is- checkmarked, click that one time so that it is un-checked. Please copy/paste the lines below to Notepad: @Echo on pushd\windows\system32\drivers\etc attrib -h -s -r hosts echo 127.0.0.1 localhost>HOSTS attrib +r +h +s hosts popd ipconfig /release ipconfig /renew ipconfig /flushdns netsh winsock reset all netsh int ip reset resetlog.log shutdown -r -t 1 del %0 now Save as flush.bat to your desktop. RIGHT-click flush.bat file & select RUN As Administrator & Reply YES when prompted by Windows & allow it to proceed. Your computer will reboot at the end. .
  11. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
  12. Hi, After the Malwarebytes for Windows scan has finished.....then do make one run with the Adwcleaner. Adwcleaner is a standalone and runs on demand. It does not install as a regular program. Go ahead and run Adwcleaner when you get a chance.
  13. Hi Amari. Just to add a bit. Your subject line indicates you did create a Support ticket. Please continue with it and have added patience. You did not say just when the ticket was first created and if it was on a weekend. Support will get things sorted out and provide you a refund for the excess charge. There is apparently a unfortunate occurrence of one of those billings. Support will get it taken care of. PS. You would have received a automated Email from support ( same day as ticket was created). That email is a confirmation that your ticket and case are in the queue. Sincerely,
  14. Sorry to hear of the on-going trouble. I had you run MBAR the other day. I would suggest a free scan with the ESET Online Scanner Go to https://www.eset.com/us/home/online-scanner/ Look on the right side of the page. Click Scan Now It will start a download of "esetonlinescanner_enu.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes When prompted for scan type, Click on Full scan Click on the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log. If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at bottom). Press Continue when all done. You should click to off the offer for “periodic scanning”. [ 2 ] Run report with FRSTENGLISH ( it is on the Downloads folder) Go to the Downloads folder. Right-click on FRSTENGLISH and select Run as Administrator to start the tool , and reply YES to allow it to proceed and run. _Windows 8 or 10 users will be prompted about Windows *SmartScreen protection* - click line More info information on that screen and click button Run anyway on next screen._ Click YES when prompted by Windows U A C prompt to allow it to run. Note: If you are prompted by Windows SmartScreen, click More info & followup & choose Run anyway. Approve the Windows UAC prompt on Windows Vista and newer operating systems by clicking on Continue or Yes. Click Yes when the* disclaimer* appears in FRST. The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use. Make sure that Addition options is *checked* - the configuration should look exactly like on the screen below (do not mark additional things unless asked). Press Scan button and wait. The tool will produce 2 logfiles on your desktop: FRST.txt , Addition.txt Click OK button when it shows up. Close the Notepad windows when they show on screen. The tool saves the files. Please attach these 2 files to your next reply. Thank you.
  15. Hi, Thank you for the report. At this point, we want to be sure that the Malwarebytes program has the latest component package. Start Malwarebytes, click on Settings icon. Then look on the General Tab. Now click on "Check for Updates". Have patience and follow the prompts. Next Run a new scan with Malwarebytes for Windows. Click Settings ( gear icon) at the top right of Malwarebytes window. We want to see the SETTINGS window. Then click the SECURITY tab. Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON Click it to get it ON if it does not show a blue-color Now click the small X to get back to the main menu window. Click the SCAN button. Select a Threat Scan ( which should be the default). When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical. Then click on Quarantine selected. If any items were tagged, Be sure all items were removed. [ 2 ] I would suggest to download, Save, and then run Malwarebytes ADWCLEANER. Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan. Adwcleaner detects factory Preinstalled applications too! Please download Malwarebytes AdwCleaner https://downloads.malwarebytes.com/file/adwcleaner Be sure to Save the file first, to your system. Saving to the Downloads folder should be the default on your system. Go to the folder where you saved Adwcleaner. Double click Adwcleaner to start it. At the prompt for license agreement, review and then click on I agree. You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner). Then click on Dashboard button. Click the blue button "Scan Now". allow it a few minutes to finish the Scan. Let it remove what it finds. NOTE: When it comes to the section " Pre-installed applications You can skip that. Please find and send the Adwcleaner "C" clean report. In Adwcleaner, click the "Reports" button. Look at the list of reports for the latest date & type "Clean". Double Click that line & it will open in Notepad. Save the file to your system and then Attach that with your reply. That C clean report will be the one with the most recent Date and time at folder C:\AdwCleaner\Logs Thanks. Keep me advised.
  16. Hi Julie. Thanks for the reports. I have a custom script here to do a cleanup of prior Malwarebytes program files. That is the first part. Have patience here. This involves 2 parts. [ 1 ] Please Close and Save any open work you may have open. Please close as many un-needed app-windows that you yourself may have open at this point. So you can have a clear field of view. P.S. Delete any prior saved copy of Fixlist.txt ( from before ) This custom script is for Jammin67 only. Close and save any open work files before starting this procedure. Please Close and save any open work files before you start this next step. It may involve a Windows Restart at the end of it. I am sending a custom Fix script which is going to be used by the FRSTENGLISH tool. They will both work together as a pair. Please RIGHT-click the (attached file named) FIXLIST and select SAVE link AS and save it directly ( as is) to the DOWNLOADS folder The tool named FRSTENGLISH.exe tool is already on the Downloads folder Start the Windows Explorer and then, to the Desktop. Double click FRSTENGLISH to run the tool. If the tool warns you the version is outdated, please download and run the updated version. IF Windows prompts you about running this, select YES to allow it to proceed. IF you get a block message from Windows about this tool...... click line More info information on that screen and click button Run anyway on next screen. on the FRST window: Click the Fix button just once, and wait. PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. This run here should be fairly quick. If you receive a message that a reboot is required, please make sure you allow it to restart normally. The tool will complete its run after restart. When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run. Please attach the FIXLOG.txt with your next reply later, at your next opportunity [ 2 ] Download the MBSetup file from this link https://www.malwarebytes.com/mwb-download/thankyou/ Save the file first. Now, go to the download folder With your mouse pointer, do a RIGHT-click on MBSetup.exe and select RUN as Administrator and reply YES to allow it to run and to proceed. Have patience during this run. Allow it as much time as needed. Sincerely, Maurice Fixlist.txt
  17. That is great. My very best to you. I am now closing this topic. Stay safe. Sincerely, Maurice
  18. I am very happy to have helped you. And glad to read you are giving Brave browser a try. I find it more secure than Chrome. And that it also does a very good job of keeping advertising out. If you have not already done so, get the Malwarebytes Browser Guard on to Brave. To get & install the Malwarebytes Browser Guard extension for Brave, Open this link in your Brave browser: https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee Then proceed with the setup. . It is not enough to just have a security program installed. Each pc user needs to practice daily safe computer and internet use. Best practices & malware prevention: Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources. First rule of internet safety: slow down & think before you "click". Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos). Free games & free programs are like "candy". We do not accept them from "strangers". , Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program. Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next". Use a Standard user account rather than an administrator-rights account when "surfing" the web. See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet. Do a Windows Update. Make certain that Automatic Updates is enabled. https://support.microsoft.com/en-us/help/12373/windows-update-faq Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware. For other added tips, read "10 easy ways to prevent malware infection" . To help cleanup on tools used: Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. please right-click on Delfix and choose run as administrator Make Sure the following items are checked: Remove disinfection tools <----- this will remove tools we may have used. As to the previously uploaded reports, I have set the posts to not be accessible and set hidden. All my best to you. Sincerely, Maurice
  19. I wholly understand. Yes, it can get quite involved. I had a good amount of concern about access rights potentially being involved. As long as you are able to login and see your documents and files, then that is a relief. You are very welcome. I'll keep this case open for the meantime. Cheers.
  20. Hi Wail & First, know that this thread was last communicated last November. That the customer mentioned is actually running on the Version 19 of Kaspersky. The section you cited does outline work-arounds. For the future, you want to keep on eye out on the Malwarebytes 4 BETA sub-forum https://forums.malwarebytes.com/forum/251-malwarebytes-4x-beta/ The current Beta does not have a "cure" for the Kaspersky conflicts. Though it does provide benefits like faster scans. Keep your eyes out for a potential future release that might contain specific mention on Kaspersky.. That's why I mention to watch the Beta 4 sub-forum. . As to myself, having seen Kaspersky Internet Security version 20 causing normal functions of Windows fail, like the Start menu and the ability to get to Windows Update, I have wholly uninstalled the test of Kaspersky Internet Security version 20. I have totally removed it from my system. I cannot any longer recommend running the Kaspersky version 20 along with the Premium Malwarebytes for Windows. Note that customers who have uninstalled vers 20 and installed the appropriate version 19 are doing ok.
  21. siggh. The report tool named FRST64.exe tool is already on the Desktop folder Run report with FRST64 Right-click on FRST64  and select Run as Administrator to start the tool , and reply YES to allow it to proceed and run. _Windows 10 users will be prompted about Windows *SmartScreen protection* - click line More info information on that screen and click button Run anyway on next screen._ Click YES when prompted by Windows U A C prompt to allow it to run. Note: If you are prompted by Windows SmartScreen, click More info & followup & choose Run anyway. Approve the Windows UAC prompt on Windows Vista and newer operating systems by clicking on Continue or Yes.  Click Yes when the* disclaimer* appears in FRST. The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use. Make sure that Addition options is *checked* - the configuration should look exactly like on the screen below (do not mark additional things unless asked). Press Scan button and wait. The tool will produce 2 logfiles on your desktop: FRST.txt , Addition.txt  Click OK button when it shows up. Close the Notepad windows when they show on screen. The tool saves the files. Please attach these 2 files to your next reply. Thank you.
  22. Hi. Thank you so much for the results of the 2 DISM applet tool. Kudos. So you indicate that the Thunderbird issue is now not happening any more. That your one slight concern is the possible false positive on the ESET ecmds.exe by Windows Defender. ( I have to say my first focus was always on the Login account and access rights with your login). If the current concern at this point is the ESET, I would highly recommend that you contact ESET Support. Another item to have ESET advise you about is one of their DLL files. EAMSI.dll The FRST report showed Windows system reporting several instances like this. CodeIntegrity: =================================== Date: 2020-01-26 12:54:56.515 Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\ESET\ESET Smart Security\eamsi.dll that did not meet the Windows signing level requirements. Check with ESET Support. See what they advise.
  23. Hi. Glad to hear the good news. I do believe it is best to have you run a report so that I can do a review of this. Do have patience while the report tool runs. It may take several minutes. Just let it run & take its time. You may want to close your other open windows so that there is a clear field of view. &nbsp; &nbsp;Download Malwarebytes Support Tool https://downloads.malwarebytes.com/file/mbst Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-1.5.3.749.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Please know I help here as a volunteer. and that I am not on 24 x 7. Help on this forum is one to one. Again, please be sure to ONLY attach report files with your reply (s) as we go along. Do not do a copy / paste into main body. Thank you, Sincerely.
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