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Porthos

Trusted Advisors
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Community Answers

  1. Porthos's post in PhotoStudio.exe falsely reported as ransomware was marked as the answer   
    @IH8FalsePositives You are using a very old version of Malwarebytes. Please install the current version.
    https://support.malwarebytes.com/hc/en-us/articles/360052711853-Malwarebytes-for-Windows-v3-End-of-Life
  2. Porthos's post in Please add the License ID back was marked as the answer   
    It won't be coming back. You can activate it using your my.malwarebytes.com account. This is the official way to activate.
    Alternatively,
    You would need to install version 4 first and then activate it if you have an original older license key with an ID

    Then install version 5 over the top

      Version 4

    https://downloads.malwarebytes.com/file/mb4_offline

      Then install Version 5

    https://downloads.malwarebytes.com/file/mb5-windows

     
  3. Porthos's post in Sedja no longer working was marked as the answer   
    If that continues to work great. The other alternative is to turn off the following.

  4. Porthos's post in Malwarebytes extention causes Chrome to freeze in google maps was marked as the answer   
    I just tested that site and no freeze. Try clearing the storage.

     
     
  5. Porthos's post in Browser Guard (Chrome) suddenly blocking NYTimes Cooking Recipes was marked as the answer   
    Looks like allowing the following (click the 3 dots) fixed it in my test.

  6. Porthos's post in [ RESOLVED ] Multiple IPs blocked when using qBittorent was marked as the answer   
    You have to add it here.
    Allow an application to connect to the Internet
    To prevent Malwarebytes for Windows from blocking an application you trust, add the application executable.
    Click Allow an application to connect to the Internet. To find the application, click Browse. Select the application executable you want to add, then click Open. Click Done to confirm your changes.
  7. Porthos's post in Exploit code executing from Heap memory blocked in Microsoft Word was marked as the answer   
    @htems
    Open Malwarebytes > Settings (gear wheel) > Security > Advanced settings > Advanced memory protection > uncheck Malicious return address detection in the MS Office column

     
     
  8. Porthos's post in [ RESOLVED ] Updating billing address was marked as the answer   
    Are you talking about the street address?
    if so,
    Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.
    Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.
  9. Porthos's post in False Positive was marked as the answer   
    This is Malwarebytes. We are not associated with AlphaMountain. Contact them directly.
    Malwarebytes is not associated with ANY of the vendors listed on Virus Total.
    https://www.virustotal.com/gui/url/25808fe3b90fa4395418a6e8f26ac0653829361d4af678e27e8beaf36d89f974?nocache=1
    https://github.com/yaronelh/False-Positive-Center
    AlphaMountain ai
    https://www.alphamountain.ai/contact/ or support@alphamountain.freshdesk.com
     
  10. Porthos's post in Login Blocked in FireFox was marked as the answer   
    Please do a reset of Browser guard.
     
  11. Porthos's post in Microsoft Word Blocked first time in over 5 years was marked as the answer   
    @PeteAus89
    Can you please go to Settings->security->Exploit protection Advanced settings and uncheck the setting marked in red and hit Apply. This should take care of all the Heap Memory blocks you are seeing in your machine. Thanks.

     
  12. Porthos's post in Malwarebytes Browser Guard Chrome not showing Synced to Premium was marked as the answer   
    I suggest you do a reset.
     
  13. Porthos's post in MalwareBytes Support is horrible. was marked as the answer   
    This forum is also the official support. We can assist you here.
  14. Porthos's post in [ RESOLVED ] unable to connect was marked as the answer   
    I do not want you to use a CD.
    Download the following and install OVER what you have installed now. https://downloads.malwarebytes.com/file/mb4_offline
     
     
  15. Porthos's post in Windows Command Processor under Chrome in Task Manager using the extension was marked as the answer   
    This is normal. I just tried it on my system.
  16. Porthos's post in Follow up to a previous post was marked as the answer   
    Yes
  17. Porthos's post in [ RESOLVED ] Tried to Activate BestBuy License after Other Plan Expired was marked as the answer   
    Did you manually add the best Buy key to your my.malwarebytes.com account?
    https://support.malwarebytes.com/hc/en-us/articles/360038516954-Add-a-license-key-to-My-Account
  18. Porthos's post in Questionable Search Results was marked as the answer   
    I suggest you do a factory reset.
     
  19. Porthos's post in Wondershare Uniconverter log file- Detection. Am I infected? was marked as the answer   
    @alan1476 That does not look like a Malwarebytes detection. Wondershare is considered by some AV products as a potentially unwanted program.
    What software gave you this alert?
  20. Porthos's post in Java malicious was marked as the answer   
    Turn off this setting "Prevent malicious inbound shell attacks". You can find it Settings->security->Advanced Exploit protection settings. Thanks.

  21. Porthos's post in svchost.exe outbound connection blocked due to Trojan was marked as the answer   
    @Aeacus Update Malwarebytes manually and see if it is still happening.
  22. Porthos's post in Exploit.PayloadProcessBlock when clicking links from Office docs was marked as the answer   
    Try resetting the advanced exploit protection to default and click apply.
  23. Porthos's post in Bug in the extension. Youtube : the first video of the list doesn't appear was marked as the answer   
    If you refer to this one then yes, it is normal

    This is with browser guard doing the job it is supposed to.

  24. Porthos's post in Transfer subscription to a new PC was marked as the answer   
    @RayMartin
    See the following help article. https://support.malwarebytes.com/hc/en-us/articles/11508773797267-Transfer-your-Malwarebytes-subscription-to-a-different-device
  25. Porthos's post in Update doesn't work was marked as the answer   
    Click the Check for database updates button If still having an issue then click Factory Reset, Restart the Browser, and check for Database Updates again  
     
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