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Everything posted by LiquidTension
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Hi David, According to the most recent FRST logs, you still have a local system proxy configured which is likely the cause of your issue. Given you manually removed it previously, it's apparent there is something present on the machine that is regenerating it. You could start off by experimenting with a clean boot to see if a particular installed program is responsible. Beyond that, using something like Sysmon or boot time Process Monitor (assuming it's being regenerated at boot) may give you an indication of the source. I've attached a Sysmon config file that will monitor for and report changes to any value named "ProxyServer". Install Sysmon: sysmon -accepteula -i config.xml Events are logged to the Microsoft-Windows-Sysmon/Operational event log. Stop monitoring/uninstall Sysmon: sysmon -u config.zip
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BSOD MWAC.sys IRQL not less or equal
LiquidTension replied to eee's topic in Resolved Malware Removal Logs
Thank you for the new troubleshooting data. Was C:\Windows\MEMORY.dmp created after this most recent BSOD? If it was, could you upload to WeTransfer.com please and share the download link. Thank you! -
Beta upgrade to version 4.2.1.89
LiquidTension replied to Maurice Naggar's topic in Malwarebytes 4.x Beta
@Hardhead This means the Malwarebytes Service took longer than normal to stop during Windows shut down. Unless you're actively experiencing issues at shut down, it's not something to be concerned by. -
Thank you for the report. We are investigating this issue and hope to address this with a fix as soon as possible. We'll update the forum when the issue is resolved.
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Thank you for the report. We are investigating this issue and hope to address this with a fix as soon as possible. We'll update the forum when the issue is resolved.
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Thank you. This is the issue: "Exception details: text=SSL Exception: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed" You mentioned no proxy is in use, but the logs do indicate the presence of the following local system proxy configuration: ProxyEnable: [.DEFAULT] => Proxy is enabled. ProxyServer: [.DEFAULT] => localhost:8080 Do you recognise this?
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Hello, We have an open defect for this particular BSOD. To confirm, does this BSOD only occur when both uTorrent and Malwarebytes Web Protection are running? How often does it occur and are you able to reproduce it consistently? I've sent you a follow-up message with additional troubleshooting steps if you are able to consistently reproduce the issue.
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Malwarebyte 4 isn't updating
LiquidTension replied to getmizanur's topic in Malwarebytes for Windows Support Forum
Thank you. That confirms it was indeed the known issue which should be addressed in the latest released component update. -
Malwarebytes slow database updates.
LiquidTension replied to brad03's topic in Malwarebytes for Windows Support Forum
Hi @brad03, Could you gather logs with the Malwarebytes Support Tool please and attach the output to a post so we can confirm there isn't an underlying issue here that needs fixing. https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-offline Thank you! -
BSOD - cause = mwac.sys
LiquidTension replied to Lollie's topic in Malwarebytes for Windows Support Forum
Hello, Thank you for the troubleshooting data. Unfortunately, there are various Windows Filtering Platform collisions between Malwarebytes Web Protection and other network filtering software. We are actively looking into potential solutions. In the meantime, you will need to keep Web Protection disabled whilst using Private Internet Access. See here: https://support.malwarebytes.com/hc/en-us/articles/360051090194 I've sent you a message with follow-up steps if you're able to consistently reproduce this BSOD. -
Malwarebyte 4 isn't updating
LiquidTension replied to getmizanur's topic in Malwarebytes for Windows Support Forum
Great, thank you. We'll look out for your log file. -
Malwarebytes for Windows 4.2
LiquidTension replied to Steve_K's topic in Malwarebytes for Windows Support Forum
Hi there, Thanks for the report. Just to let you know we are aware of this issue and are actively looking into it. If you encounter any further problems, please let us know. -
BSOD - cause = mwac.sys
LiquidTension replied to Lollie's topic in Malwarebytes for Windows Support Forum
Hello, Thanks for the report. Please upload MEMORY.dmp to a file hosting service such as WeTransfer.com and share the download link in a forum post. Could you provide more details on what events took place leading up to either BSOD? Is there anything in particular you were doing around the time the BSODs occurred? Was Private Internet Access or any other type of network filtering software (aside from Malwarebytes Web Protection) running at the time? Are you able to reproduce the BSOD on-demand? -
Malwarebyte 4 isn't updating
LiquidTension replied to getmizanur's topic in Malwarebytes for Windows Support Forum
There is a known issue with database updates hanging that we plan to release one fix for in an upcoming update. In the meantime, restarting the Malwarebytes service (right-click the Malwarebytes icon in the notification area, click Quit Malwarebytes and then relaunch Malwarebytes) or restarting the computer should be sufficient. As mentioned above, the logs from the Malwarebytes Support Tool will help confirm what you've encountered is the known issue. -
Slow Web connection with Web Protection enabled
LiquidTension replied to DJDANY's topic in Malwarebytes 4.x Beta
This is indeed a WFP collision between Malwarebytes and Kaspersky software. We have reproduced this behaviour internally. Please see https://support.malwarebytes.com/hc/en-us/articles/360051090194-Issues-running-other-security-applications-and-Malwarebytes-for-Windows. As you've found, exclusions are not sufficient for working around this problem. You will need to disable Web Protection in Malwarebytes or uninstall Kaspersky Total Security/disable the web protection-related functionality in Kaspersky Total Security. -
Auto Update Glitch
LiquidTension replied to rcferris's topic in Malwarebytes for Windows Support Forum
Hi all, Thanks for the report. Please gather logs with the Malwarebytes Support Tool so we can take a closer look at the issue: https://support.malwarebytes.com/hc/en-us/articles/360039025553-Upload-logs-to-your-ticket-using-the-Malwarebytes-Support-Tool Thank you. -
Update Requires Restart
LiquidTension replied to Jeeby's topic in Malwarebytes for Windows Support Forum
Hi there, It sounds you like you've run into an issue with a component update being installed - most likely it's in a hung state and the reboot notification is generated when this condition is detected. Are you certain the notification is reappearing as frequently as every minute? Please run the Malwarebytes Support Tool and gather logs: https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-offline -
Unable to delete old scan reports
LiquidTension replied to Eric1979's topic in Malwarebytes for Windows Support Forum
Hi all, This issue is now fixed in the latest beta update. See here for details: https://forums.malwarebytes.com/topic/262752-malwarebytes-42-beta/?do=findComment&comment=1402803 -
Problem removing Malwarebytes
LiquidTension replied to fljw's topic in Malwarebytes for Windows Support Forum
Hello, Thanks for reporting the issue. We're interested in learning more about the initial issue you encountered with launching and subsequently uninstalling Malwarebytes. Whilst most logging from the installation will now be gone, there should still be some logs present that may help determined what happened. If you're interested, please run the Malwarebytes Support Tool and gather logs: https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-offline Thank you! -
Reboot loot on computer start
LiquidTension replied to Kalayel's topic in Malwarebytes for Windows Support Forum
Hello, Thanks for reporting the issue. We are looking into this further. Unfortunately, there's not enough information available in the FRST logs provided to determine the cause of this. Could you gather logs with the Malwarebytes Support Tool please and attach the generated file? https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-offline -
Hello, This issue has been addressed in the latest beta update. See here for details: https://forums.malwarebytes.com/topic/262752-malwarebytes-42-beta/?do=findComment&comment=1402803