EvilPeppard Posted April 9, 2020 ID:1372059 Share Posted April 9, 2020 4 hours ago, LiquidTension said: Hi @EvilPeppard, We've just released a new beta update that has fixes for various Web Protection-related issues.https://forums.malwarebytes.com/topic/257042-malwarebytes-41-beta/?do=findComment&comment=1371934 1.0.875 is the component package version for this release, so it looks like you're already up-to-date. We'd love to know how you get on with Web Protection in this latest release. Thank you for getting back to me so quickly. I have re-enabled Web Protection on 1.0.875 and will monitor performance. I will report back either way. Thanks again! Link to post Share on other sites More sharing options...
ajotasan Posted April 9, 2020 ID:1372065 Share Posted April 9, 2020 1 hour ago, nikhils said: Hello @ajotasan Sorry to hear you experienced the BSOD. Can you please follow the following post and get us the logs: https://support.malwarebytes.com/hc/en-us/articles/360039023453 Thank you. It's there. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted April 9, 2020 ID:1372072 Share Posted April 9, 2020 @ajotasan Could you please enable the beta updates and then check for updates. Link to post Share on other sites More sharing options...
nikhils Posted April 9, 2020 ID:1372073 Share Posted April 9, 2020 Hello @ajotasan From your logs it looks like your CU version is 1.0.867. The new beta which addresses this fix has a version of 1.0.875. Can you please try that out: https://forums.malwarebytes.com/topic/257042-malwarebytes-41-beta/?do=findComment&comment=1371934 Link to post Share on other sites More sharing options...
boombastik Posted April 9, 2020 ID:1372083 Share Posted April 9, 2020 The no internet after 4-5 restarts exist. I recreated again. Link to post Share on other sites More sharing options...
ajotasan Posted April 9, 2020 ID:1372098 Share Posted April 9, 2020 1 hour ago, nikhils said: Hello @ajotasan From your logs it looks like your CU version is 1.0.867. The new beta which addresses this fix has a version of 1.0.875. Can you please try that out: https://forums.malwarebytes.com/topic/257042-malwarebytes-41-beta/?do=findComment&comment=1371934 OK. It's there. mbst-grab-results.zip Link to post Share on other sites More sharing options...
ajotasan Posted April 9, 2020 ID:1372099 Share Posted April 9, 2020 Not works... I'm sorry. BSoD again. Link to post Share on other sites More sharing options...
nikhils Posted April 9, 2020 ID:1372110 Share Posted April 9, 2020 Hello @ajotasan Sorry you have been experiencing BSOD's again. Can you please get us these 2 files: C:\WINDOWS\Minidump\040920-10015-01.dmp C:\WINDOWS\MEMORY.DMP You could user the https://wetransfer.com/ site and upload the logs and please send us the wetransfer link. We can take a look into what's going on. Thank you Link to post Share on other sites More sharing options...
EvilPeppard Posted April 10, 2020 ID:1372118 Share Posted April 10, 2020 7 hours ago, LiquidTension said: Hi @EvilPeppard, We've just released a new beta update that has fixes for various Web Protection-related issues.https://forums.malwarebytes.com/topic/257042-malwarebytes-41-beta/?do=findComment&comment=1371934 1.0.875 is the component package version for this release, so it looks like you're already up-to-date. We'd love to know how you get on with Web Protection in this latest release. @LiquidTension Well, bad news. BSOD just two hours after re-enabling Web Protection with 1.0.875. WhoCrashed info: On Thu 4/9/2020 6:04:13 PM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\MEMORY.DMP uptime: 07:48:51 This was probably caused by the following module: mwac.sys (mwac+0x12D3F) Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8030C5BEF47, 0xFFFF8B006A07E310, 0x0) Error: SYSTEM_SERVICE_EXCEPTION file path: C:\WINDOWS\system32\drivers\mwac.sys product: Malwarebytes Web Protection company: Malwarebytes description: Malwarebytes Web Protection Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mwac.sys (Malwarebytes Web Protection, Malwarebytes). Link to post Share on other sites More sharing options...
Staff tetonbob Posted April 10, 2020 Staff ID:1372226 Share Posted April 10, 2020 (edited) @EvilPeppard - can you please zip and upload to a file sharing site such as Wetransfer, the memory dump located at C:\WINDOWS\MEMORY.DMP You would first need to copy the C:\WINDOWS\MEMORY.DMP to a location such as Desktop before you can zip it. Thank you. Edited April 10, 2020 by tetonbob Link to post Share on other sites More sharing options...
ajotasan Posted April 10, 2020 ID:1372245 Share Posted April 10, 2020 44 minutes ago, tetonbob said: @EvilPeppard - can you please zip and upload to a file sharing site such as Wetransfer, the memory dump located at C:\WINDOWS\MEMORY.DMP You would first need to copy the C:\WINDOWS\MEMORY.DMP to a location such as Desktop before you can zip it. Thank you. WeTransfer needs an e-mail to send. Coul yoiu give one? Link to post Share on other sites More sharing options...
nikhils Posted April 10, 2020 ID:1372246 Share Posted April 10, 2020 (edited) Hello @ajotasan You don't need an email to send the wetransfer link. you can click on the 3 dots menu and you will get a link option If you still have issues please let me know. Thank you. Edited April 10, 2020 by nikhils Link to post Share on other sites More sharing options...
EvilPeppard Posted April 10, 2020 ID:1372274 Share Posted April 10, 2020 3 hours ago, tetonbob said: @EvilPeppard - can you please zip and upload to a file sharing site such as Wetransfer, the memory dump located at C:\WINDOWS\MEMORY.DMP You would first need to copy the C:\WINDOWS\MEMORY.DMP to a location such as Desktop before you can zip it. Thank you. Here you go. This is my memory.dmp from yesterday's BSOD: https://we.tl/t-osmEbhMwng Let me know how else I can help. Link to post Share on other sites More sharing options...
ajotasan Posted April 10, 2020 ID:1372281 Share Posted April 10, 2020 3 hours ago, nikhils said: Hello @ajotasan You don't need an email to send the wetransfer link. you can click on the 3 dots menu and you will get a link option If you still have issues please let me know. Thank you. I didn't know that! Thank you very much. I'm sending right now. Link to post Share on other sites More sharing options...
ajotasan Posted April 10, 2020 ID:1372284 Share Posted April 10, 2020 4 hours ago, tetonbob said: @EvilPeppard - can you please zip and upload to a file sharing site such as Wetransfer, the memory dump located at C:\WINDOWS\MEMORY.DMP You would first need to copy the C:\WINDOWS\MEMORY.DMP to a location such as Desktop before you can zip it. Thank you. That's it : https://we.tl/t-gBWOAvIleR Link to post Share on other sites More sharing options...
ajotasan Posted April 10, 2020 ID:1372285 Share Posted April 10, 2020 20 hours ago, nikhils said: Hello @ajotasan Sorry you have been experiencing BSOD's again. Can you please get us these 2 files: C:\WINDOWS\Minidump\040920-10015-01.dmp C:\WINDOWS\MEMORY.DMP You could user the https://wetransfer.com/ site and upload the logs and please send us the wetransfer link. We can take a look into what's going on. Thank you That's it: https://we.tl/t-gBWOAvIleR Link to post Share on other sites More sharing options...
nikhils Posted April 10, 2020 ID:1372286 Share Posted April 10, 2020 Thank you for the dump file @ajotasan Link to post Share on other sites More sharing options...
ajotasan Posted April 10, 2020 ID:1372287 Share Posted April 10, 2020 I would like forgiving for for some fault in my speech because English is not my language mother. Link to post Share on other sites More sharing options...
nikhils Posted April 10, 2020 ID:1372288 Share Posted April 10, 2020 Not a problem at all @ajotasan Thank you for your patience and being a Malwarebytes customer. Link to post Share on other sites More sharing options...
Staff tetonbob Posted April 10, 2020 Staff ID:1372298 Share Posted April 10, 2020 1 hour ago, EvilPeppard said: Here you go. This is my memory.dmp from yesterday's BSOD: https://we.tl/t-osmEbhMwng Let me know how else I can help. Thank you! Link to post Share on other sites More sharing options...
Staff tetonbob Posted April 10, 2020 Staff ID:1372303 Share Posted April 10, 2020 @EvilPeppard - thank you again for your continued offer to help. Can you please run our MBST tool again on the affected machine, and attach the archive created? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks! Link to post Share on other sites More sharing options...
EvilPeppard Posted April 10, 2020 ID:1372306 Share Posted April 10, 2020 27 minutes ago, tetonbob said: @EvilPeppard - thank you again for your continued offer to help. Can you please run our MBST tool again on the affected machine, and attach the archive created? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks! @tetonbob Here you go. Please let me know what else I can do to assist. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff tetonbob Posted April 10, 2020 Staff ID:1372307 Share Posted April 10, 2020 Thanks again. For now that is all we need. Please stay safe out there. Link to post Share on other sites More sharing options...
EvilPeppard Posted April 20, 2020 ID:1374705 Share Posted April 20, 2020 On 4/10/2020 at 4:04 PM, tetonbob said: Thanks again. For now that is all we need. Please stay safe out there. Curious, can you guys tell from all the logs and crash reports I've been sending what has been causing my BSOD with Web Protection on? Is there a conflict with something on my computer? Thanks for any info. Link to post Share on other sites More sharing options...
exile360 Posted April 20, 2020 ID:1374708 Share Posted April 20, 2020 I'd be curious to know as well. It would be nice to know what the variable is that triggers this on some users' systems and not others' (presuming it doesn't exist on unaffected users' systems). Link to post Share on other sites More sharing options...
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