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tetonbob

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Everything posted by tetonbob

  1. Thanks, Paul. Log received, and message sent via PM.
  2. @engdp you can send the file via private message, zipped. To gather detailed logs to help us assess this detection event, can you please run this utility on the affected endpoint? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs
  3. @yardbird - this was a false positive which has been resolved in database version 1.0.40189. Thanks for your report.
  4. @yardbird - did you happen to be running a rootkit scan? Can you please provide logs from our MBST utility? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be s
  5. @cchilderhose - thanks for letting us know! Please do report back if the issue returns.
  6. Hi Phil. This FP has already been addressed by the Research team. Thanks for your report.
  7. Yes, TaskManager screenshot. I'm curious how you had it laid out where mbamtray was always on top. I can reproduce this issue (on VMs and hardware), but in my testing the CPU usage always returns to 0 after the spike. Further, I see a smaller but still consistent spike on any OS. I've filed a defect for this to be investigated by the team. Any additional information you can provide will be appreciated. Thanks!
  8. @cchilderhose- could you please detail this for us a bit more? What utility are you using to see this? TaskManager? How do you have it configured? Could you share a screenshot, please? Does the spike release completely and then return, or is it cumulative? Does this spike seem to occur once per minute, approximately? Did you ever notice this behavior in Win10 20H2? Or just in the 21H1 build?
  9. @Bubblejunk can you upload this full crash dump to a file sharing service such as WeTransfer, and post back the link? C:\Windows\MEMORY.DMP The best way to upload this would be to copy it to your desktop first, then zip before uploading. You can find instructions for using WeTransfer in this previous post by AdvancedSetup https://forums.malwarebytes.com/topic/270017-numerous-bsods-daily-systems-very-slow/?tab=comments#comment-1436092 Thanks!
  10. Thanks for letting us know! The latest Beta is now available: https://forums.malwarebytes.com/topic/267583-malwarebytes-43-beta/?tab=comments#comment-1436637
  11. Great, thanks for confirming. My apologies for overlooking that part in your original comment. That experience, as Erix noted, is why we disabled this CU shortly after it was enabled. We've got that fixed in the next Beta.
  12. @brad03 out of curiosity, did you receive a tray notification to reboot after this Component Update (CU) was applied?
  13. With regards to this: That issue has been resolved and a new version of the Support Tool has been released. You should not see that issue now.
  14. Hi @Rimmsi - we have now in Beta, a fix for this issue. See: https://forums.malwarebytes.com/topic/267583-malwarebytes-43-beta/?tab=comments#comment-1433990 If you are able to install this Beta, we would appreciate your feedback.
  15. This topic has been moved to the appropriate forum location, and will be investigated by the Browser Guard team.
  16. This URL does not appear to be blocked. As @Porthos mentioned, this site is still blocked ishafoundation.org I've moved this topic to the correct location. Our Research team will investigate. For reporting possible False Positives with our Web Protection, please post in this forum: https://forums.malwarebytes.com/forum/123-website-blocking/ Thank you.
  17. Hello. Please see: Users have now the options to schedule reminders for a reboot when one is needed
  18. Thanks to all for your reports. Our latest version of Malwarebytes Premium is now in Beta, and intends to address this issue, along with other features and bug fixes. If you are interested in installing this Beta version, you can read more about it here: The plan as of now is to release this build to General Availability next sometime next week.
  19. Hi @TXDocs - would it be possible to run our data collection tool on the machine which experienced the detection of the TxDocs.exe file? Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply If you prefer, you can send that data to me via Private Message.
  20. We’ve been experiencing a service outage with our licensing systems. This should now be resolved. We apologize for any inconvenience.
  21. Greetings @Gdavies - Our Research Team will need more detailed information before we can address this. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  22. Thanks. The same workaround will apply here. Can any of you provide some detailed steps on how we might reproduce this issue? The Blender software is not one I'm familiar with.
  23. Thanks for the logs. For now, while we investigate the issue, the only workaround will be to add this file to the Allow List: C:\Program Files\Blender Foundation\Blender 2.90\blender.exe
  24. Thanks for your report. We're investigating this issue. We will post back when we have more information.
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