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tetonbob

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Everything posted by tetonbob

  1. This should now be fixed @Sway49 - thanks for bringing it to our attention!
  2. With Sophos installed, you must disable their web protection or ours. https://support.malwarebytes.com/docs/DOC-3177
  3. @muddauber - please run an update as this issue has been resolved in Update package version 1.0.11789. If you don't see that database or higher when you check on the About tab, please restart the program and try again.
  4. @StreakChat - Please run an update as this issue has been resolved in Update package version 1.0.11789
  5. Please run an update as this issue has been resolved in Update package version 1.0.11789
  6. @MrPNutts - thanks for confirming. All others, please run an update as this issue has been resolved in Update package version 1.0.11789
  7. Please run an update as this issue has been resolved in Update package version 1.0.11789.
  8. Hi @country2 - I should leave that question for the Support agent to address. We do apologize for the inconvenience. Please have a very good weekend!
  9. @country2- please check again. Your license issue should be resolved as of a few hours ago.
  10. I'm happy to have been able to assist. Thank you for your post @DWOE
  11. This is accurate. For now, the only solution to run the two products together, with Malwarebytes in Premium or Trial mode, is to choose one's Web Protection, or the other.
  12. Greetings, @ThePhoenyx - can you provide the specific Protection Event report from the Reports tab, please? It would likely be an 'Exploit blocked' or 'Malware blocked' report.
  13. Hi @wanderinpilgrim - we also have this Knowledge Base Article https://support.malwarebytes.com/docs/DOC-3226 Thanks to @David H. Lipman and @Porthos for chipping in, as always!
  14. Topic has been reopened per request. Thanks
  15. Topic has been reopened per request. @pozso123 Thanks
  16. Hi @pieguy98- To regain access to your file, you need only disable the Ransomware Protection temporarily, then re-enable it. To help the Research Team address this false positive, please provide a copy of the file itself, or the MBAMService.log located at C:\ProgramData\Malwarebytes\MBAMService\logs
  17. @WhiteBear - greetings! You do have a response to your ticket # 2547073. Please continue with the Support agent in your ticket. Thank you. As this issue is being handled in Support, I will go ahead and close this topic.
  18. Greetings, @Bluecollartech - Your support ticket has a response. Please be sure to check your junk/spam folders if you have not received the reply. Thanks for your patience. I'll go ahead and close this topic now. Please continue in your support ticket. Thank you.
  19. This machine is definitely infected with at a minimum, a SmartService rootkit. Please follow the instructions from exile360 to create a new topic in our Windows Malware Removal Help & Support forum.
  20. @TJL - please send me a Private Message with your old address information.
  21. Great! Glad to help, Spike461!
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