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nikhils

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Everything posted by nikhils

  1. Hello @grande Can you please PM me your key so I could take a look if everything is ok with it. Please do not post it in the public post.
  2. Hello @gtovini Thank you for the fresh set of logs. Will let you know as soon as I have an update.
  3. @gtovini Here is the correct link: https://downloads.malwarebytes.com/file/mbst
  4. Hello @RussD It looks like this might not be an Anti-Exploit issue. Something's up with the system configuration.Could be from a recent Windows update too. Refer this https://www.kapilarya.com/the-operating-system-is-not-presently-configured-to-run-this-application Can you download the mb-support tool from https://downloads.malwarebytes.com/file/mbst. Run the tool/ Go to Advanced options and run Clean. This will cleanup your existing Malwarebytes product and will perform a clean install. Can you please let us know if you continue to experience the same issue after a clean reinstall of MB3 ? Thank you.
  5. Hello @gtovini It looks like this might not be an Anti-Exploit issue. Something's up with the system configuration.Could be from a recent Windows update too. Refer this https://www.kapilarya.com/the-operating-system-is-not-presently-configured-to-run-this-application Can you download the mb-support tool from https://downloads.malwarebytes.com/file/mbst. Run the tool/ Go to Advanced options and run Clean. This will cleanup your existing Malwarebytes product and will perform a clean install. Can you please let us know if you continue to experience the same issue after a clean reinstall of MB3 ? Thank you.
  6. Hello @rajones007 It looks like this might not be an Anti-Exploit issue. Something's up with the system configuration.Could be from a recent Windows update too. Refer this https://www.kapilarya.com/the-operating-system-is-not-presently-configured-to-run-this-application Can you download the mb-support tool from https://downloads.malwarebytes.com/file/mbst. Run the tool/ Go to Advanced options and run Clean. This will cleanup your existing Malwarebytes product and will perform a clean install. Can you please let us know if you continue to experience the same issue after a clean reinstall of MB3 ? Thank you.
  7. Hello @rajones007 Our engineers are taking a look at the issue. Please bear in mind the logs only help us get to the bottom of the issue better. Thank you.
  8. Hello @rajones007 Can you please follow post #2 and post #8 and get us the logs. Thank you.
  9. Thank you for the logs @gtovini While we take a look into this can you please follow the suggestions posted by @exile360 in step #7 and check if that helps for the time being? Thank you.
  10. Hello @gtovini Before you turn off the individual protections, can you have all the features turned on and make sure you get the blocks. Then please follow the instructions below and get the Anti-Exploit debug logs: Enable Malwarebytes Anti-Exploit Debugging Please download mbae_debugging.zip using the link below. → https://malwarebytes.box.com/shared/static/qemghbd9e5794dc7pdhvnq2xpku6wo5z.zip Open your Downloads folder. Right-click mbae_debugging.zip and click Extract All.... Ensure Show extracted files when complete is checked and click Extract. Double-click start_debugging.bat. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. If you are prompted by User Account Control, click Yes. A blue console window will appear. Please be patient. When prompted to reproduce your issue, please perform the action(s) that trigger the exploit block/issue with your installed Malwarebytes product. If you are successful, press Y on your keyboard. Upon completion, a file named mbae-logs.zip will be saved to your Desktop. Please attach the file in your next reply. Thank you.
  11. Hello @travis_zo6 From your logs it seems like your machine might be infected. I have moved your post to the Malware Removal section . One of the experts will help you removing the infection. Thank you.
  12. Hi @adam9989 From your logs it seems like you are running Malwarebytes in compatibility mode for XP SP3 . C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe [WINXPSP3 RUNASADMIN] Can you please try the following: 1. Right click on the Malwarebytes shortcut and click on the Compatibility tab. 2. Uncheck the following checkboxes and reboot machine 3. Reboot machine. Can you let us know if that helps.
  13. Hello @CCTech I am glad the settings solved your issue. Sometimes its just how the software loads up in terms of timing that can cause issues. I'll run some more tests from our end to investigate further. Thank you for letting us know.
  14. Hello @CCTech I have not been able to get to reproducing this yet. I did see that you have added Malwarebytes Exclusions to Norton. Can you also go ahead and exclude Norton folders and drivers from Malwarebytes. Exclude the following folders: C:\Program Files\Norton Security C:\ProgramData\Norton Also Can you go to services.msc and set the Malwarebytes service to "Automatic Delayed Start" and reboot your machine. Let me know what you see.
  15. @CCTech That is interesting. Let me try to see if I can reproduce this in house. Will keep you posted. Thank you.
  16. Hello @CCTech Can you try turning on Rootkit scanning but turning off Self protection to see if you get the BSOD again. Thank you
  17. Hi @CCTech Can you please try this: 1. Turn off the rootkit scan option in Malwarebytes and run a scan. Do you still get a BSOD when you run that ? Also do you have any disk encryption software on this system ?
  18. Hello @CCTech The Wetransfer link says that the dump file has been Deleted. Can you please post the dump file again and we can take a look at it. Thank you.
  19. Hello @LShearer Can you please do this : 1. Uninstall Malwarebytes. Make sure there is no leftover files or folders. 2. Boot into safe mode and run the installer. Can you please let us know if the UI loads correctly in the Safe mode ? Thank you.
  20. Hello @LShearer We are looking at the logs currently. Will get back to you with the next steps. Thank you.
  21. Hello @LShearer Can you please install DebugView from : https://docs.microsoft.com/en-us/sysinternals/downloads/debugview Now run the tool and launch the MB3 UI. Save the DebugView logs and please send it to us. Thank you.
  22. Hi @barsim Can you right click on the MB 3.x shortcut and go to Properties. Uncheck the "Run this program as an administrator" checkbox and reboot your machine. Let us know if that worked.
  23. Hello @billhansen Can you please follow the instruction below and get us the mbst-grab-results.zip file using the mb-support tool :
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