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Everything posted by nikhils

  1. Hello @Steve1982 That link is correctly downloading Can you please try downloading it again.
  2. Hello @KeithM I have sent you a Private Message with further instructions on how to get us the logs. Thank you .
  3. Hello @JMANFRE Thank you for letting us know that everything is working fine.
  4. Hello @KeithM If you have not already updated to Beta OR if you have upgraded to Beta and are still seeing the issue please let us know. I want to get a set of memory dumps from you. We are tracking this issue but need more logs. Thank you.
  5. Hello @denzele Sorry to hear you are having issues. I wanted to check what specific version of MB 4.0.4 are you on. We have a beta update which fixes some of the performance issues. If possible please get us the logs using the directions in this document: https://support.malwarebytes.com/docs/DOC-2396 If the system seems too slow or unresponsive then can you try this: 1. Boot into safe mode. 2. Launch Malwarebytes 3. Go to Settings/About and tell me the version information. For example
  6. Hello @protek I have sent you a PM with some more information. Thank you.
  7. From your scan report everything looks good @RiverBend
  8. Hello @denzele I have split your topic into a new post. Can you please send us the logs following the directions in the document below: https://support.malwarebytes.com/docs/DOC-2396 We can look into why your system is freezing.
  9. Hello @sjclark I see that you have KIS but you also have Ransomware protection in Malwarebytes disabled. We have a new Beta which might fix your issue. Can you please try it out and let us know if that did help in any way. Please follow instructions from this post below:
  10. Hello @DMJ Thank you for letting us know that the new Beta has improved performance. Please keep an eye out and let us know if you see anything out of the blue. Cheers.
  11. Thank you for your feedback @Zootopia3000 I have passed this on to our produce team.
  12. Hello @PaulL Thank you for letting us know, your issue is resolved. Feel free to let us know if you run into more issues in the future. Regards.
  13. Hello @Country-Folk Out of curiosity, what happens when to boot up into safe mode and then open Malwarebytes 4.x ? Does it respond better in safe mode ? Can you please give it a shot.
  14. In case your scan hangs or is taking too long please report back @yardbird
  15. Hello @androgent That would be 3.8.3: https://downloads.malwarebytes.com/file/mb3-windows-legacy
  16. Hello @yardbird That issue for different times is one we are tracking internally and should have a fix for it shortly.
  17. @yardbird Did the scan run to completion and how long did it take ? Thank you
  18. Please let us know if the scan is hanging after going to Beta 2. Will send you a Private message with more instructions.
  19. Hello @yardbird Before getting the dumps let's try to see if our new Beta fixes the issue. Can you please follow instructions in this post and upgrade to the latest Beta. If you still continue to see the issue can you please get us the logs:
  20. Hello @BHMN1699203 Can you please send us the requested logs after following instructions from this doc: https://support.malwarebytes.com/docs/DOC-2396
  21. Hello @CW58 I sent you a PM with the instructions. Can you please give it a go ? Thank you.
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