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nikhils

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Everything posted by nikhils

  1. Hello @AndystUK I sent you a private message with the instructions.
  2. Hello @HRM We might have something to fix this issue. Would you be willing to try a one off build to check if the fix works ? If yes, please let me know and I can send you a PM with detailed instructions. Thank you.
  3. Hello @Lynton We might have something to fix this issue. Would you be willing to try a one off build to check if the fix works ? If yes, please let me know and I can send you a PM with detailed instructions. Thank you.
  4. Hello @Dayv We need to collect another set of logs with your network configuration. I am going to send you a PM with the instructions. Thank you.
  5. Hello @Dayv Do you see this for only for one particular server or none of the servers you connect to gives you a private IP? Can you please try connecting to multiple servers and check if you still see the issue ? Also when MBPrivacy is connected and you don't see a private IP, can you still access internet ? Thank you.
  6. Hello @Saphir We apologize you are still running into the issue. I have sent you a private message about another tool to collect additional networking and product logs. Please respond to my message with the requested log. Thank you
  7. Hello @Saphir Apologies you are still running into these issues. Do you see any specific error when you try to connect or do you only get the cannot connect error. Thank you.
  8. Hello @Saphir It looks like you have the following program installed: HP Connection Optimizer Is there any way you can temporarily disable that program and then connect MBPrivacy and give it a try? Let us know if that worked . Thank you.
  9. Hi @Aversil You can disable it for now and continue to monitor MB4 with Web Protection turned on. Please let us know if you encounter another BSOD.
  10. Hello @Aversil Just wanted you to try something. Can you please temporarily uninstall Express VPN and let us know if you still see the BSOD with Web Protection turned on ? Thank you.
  11. Hello @ABunny Can you please try connecting to a different server ? Do you still get an error when connecting to a different server ?
  12. Hello @Genji I split your post into a new topic. Do you have the following file present on your system c:\windows\Memory.dmp ? Thank you.
  13. Hello @Lot777 Can you please follow the link and get us the mbst-grab-results.zip https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually Thank you.
  14. Hello @Paszu Can you please follow the article below and please add Malwarebytes Exclusions into ESET. Want to check if adding exclusions help. https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list Please let us know if that worked for you.
  15. Hello @dbritton Do you still continue to experience the BSOD's after upgrading to the latest Beta CU 1.0.1191 ? Please let us know.
  16. That is encouraging to hear. Thank you for the feedback @adamsapple20
  17. Hello @adamsapple20 Have you been experiencing BSOD's after upgrading to CU 1.0.1191 ? Please let us know.
  18. Hello @eliuri The Component update 1.0.1191 will stay in Beta for a few more days and we will release it to production.
  19. Hello @adamsapple20 We now have a new beta which should hopefully fix the BSOD. The Component update version 1.0.1191. Please refer the following article: Please try it out and let us know if you still continue to see the BSOD's after the update. Thank you and regards,
  20. Hello @dbritton We now have a new beta which should hopefully fix the BSOD. The Component update version 1.0.1191. Please refer the following article: Please try it out and let us know if you still continue to see the BSOD's after the update. Thank you and regards,
  21. Hello @Sron, @cohelfer We now have a new beta which should hopefully fix the BSOD. The Component update version 1.0.1191. Please refer the following article: Please try it out and let us know if you still continue to see the BSOD's after the update. Thank you and regards,
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