lcfx_lain Posted February 28, 2020 ID:1364958 Share Posted February 28, 2020 I know is not the same bug as mine, but MB support team answered me this ... So they are having a really hard time fixing this new "Web protection driver", and we are suffering different bugs in the meantime: Thank you very much! 🙂I see what's happening here. We changed our web protection driver and it seems to be causing this. Until they have the time to work on this particular issue and fix it, you'll either have to keep web protection off or I can send you the installer for the version of Malwarebytes that has the previous web protection driver.If you opt for the latter, I'll place this ticket On Hold and reach out to you when it has been fixed. You can download the previous version from LINKOnce it has been installed, quickly open Settings > General Tab and turn off Application Updates so it doesn't bring you back to this version.Please let me know which you've decide to do.Best Regards, So, we need to keep waiting, I hope they will fix it soon ... Link to post Share on other sites More sharing options...
lcfx_lain Posted February 28, 2020 ID:1364959 Share Posted February 28, 2020 They added: Hello It's not the version 4.04, it's the Component Package version. The new web protection driver was introduced in 1.0.804. The installer I linked you to is the 4.0.4 just before that - Component Package version 1.0.750Did you want to give that a try? https://malwarebytes.app.box.com/s/z6cravnwptrzx5tyjw36jq6zt6c7apsxOnce it has been installed, quickly open Settings > General Tab and turn off Application Updates so it doesn't bring you back to this version. Best Regards, Link to post Share on other sites More sharing options...
EvilPeppard Posted February 28, 2020 ID:1364962 Share Posted February 28, 2020 32 minutes ago, lcfx_lain said: I know is not the same bug as mine, but MB support team answered me this ... So they are having a really hard time fixing this new "Web protection driver", and we are suffering different bugs in the meantime: Thank you very much! 🙂I see what's happening here. We changed our web protection driver and it seems to be causing this. Until they have the time to work on this particular issue and fix it, you'll either have to keep web protection off or I can send you the installer for the version of Malwarebytes that has the previous web protection driver.If you opt for the latter, I'll place this ticket On Hold and reach out to you when it has been fixed. You can download the previous version from LINKOnce it has been installed, quickly open Settings > General Tab and turn off Application Updates so it doesn't bring you back to this version.Please let me know which you've decide to do.Best Regards, So, we need to keep waiting, I hope they will fix it soon ... Thanks for the info. I prefer to use the most current version of MWB and just keep Web Protection off for now instead of rolling back to a previous version. Hopefully they will have an update soon so we can start using Web Protection again. Link to post Share on other sites More sharing options...
EvilPeppard Posted March 16, 2020 ID:1367514 Share Posted March 16, 2020 Any update on this issue with the Web Protection? Just curious what was in the works, and when we'd be able to re-enable Web Protection. Thank you for your time! Link to post Share on other sites More sharing options...
Porthos Posted March 16, 2020 ID:1367520 Share Posted March 16, 2020 11 minutes ago, EvilPeppard said: Any update on this issue with the Web Protection? Just curious what was in the works, and when we'd be able to re-enable Web Protection. Have you tried the current beta? Link to post Share on other sites More sharing options...
EvilPeppard Posted March 16, 2020 ID:1367536 Share Posted March 16, 2020 1 hour ago, Porthos said: Have you tried the current beta? Yes, please see posts 122 - 124. The current beta does not include a fix for my issue. I was hoping there was some new developments since it has been a few weeks. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 16, 2020 Root Admin ID:1367541 Share Posted March 16, 2020 We are hoping to have more fixes for this and similar issues in the next CU6 beta build. I do not have a timeline for that but CU5 was just recently made available for beta. Link to post Share on other sites More sharing options...
EvilPeppard Posted March 16, 2020 ID:1367567 Share Posted March 16, 2020 Thanks. If you can tell me the version of beta 4.1 to watch for, I will gladly test the Web Protection piece, as fixes specifically for Web Protection come available. I am happy to help how I can. Link to post Share on other sites More sharing options...
nikhils Posted March 17, 2020 ID:1367750 Share Posted March 17, 2020 Hello @EvilPeppard Since we just released the CU5 Beta yesterday, we will be able to give you a better answer regarding the Version number for CU6 closer to the release date. I will bring up your BSOD once again to the team. Thank you for your continued patience and help. Link to post Share on other sites More sharing options...
EvilPeppard Posted March 18, 2020 ID:1367823 Share Posted March 18, 2020 15 hours ago, nikhils said: Hello @EvilPeppard Since we just released the CU5 Beta yesterday, we will be able to give you a better answer regarding the Version number for CU6 closer to the release date. I will bring up your BSOD once again to the team. Thank you for your continued patience and help. Thank you very much! Link to post Share on other sites More sharing options...
nikhils Posted March 19, 2020 ID:1367975 Share Posted March 19, 2020 Hello @EvilPeppard The BSOD issue you are experiencing will most probably fixed in our next CU (CU6) Thank you for your patience. Link to post Share on other sites More sharing options...
EvilPeppard Posted March 19, 2020 ID:1367984 Share Posted March 19, 2020 1 hour ago, nikhils said: Hello @EvilPeppard The BSOD issue you are experiencing will most probably fixed in our next CU (CU6) Thank you for your patience. Oh awesome! I look forward to CU6! Thanks a ton for the update! Link to post Share on other sites More sharing options...
GhostOfRaistlin Posted April 6, 2020 ID:1371144 Share Posted April 6, 2020 I was wondering! Has this issue been resolved. I have the same problem & have deactivated my webprotection to prevent BSoD. So if anyone can tell me something it will be appreciated. Do I have to update to BETA? is there a ligt at the end of the tunnel? Link to post Share on other sites More sharing options...
Porthos Posted April 6, 2020 ID:1371147 Share Posted April 6, 2020 16 minutes ago, GhostOfRaistlin said: I was wondering! Has this issue been resolved. I have the same problem & have deactivated my webprotection to prevent BSoD. So if anyone can tell me something it will be appreciated. Do I have to update to BETA? is there a ligt at the end of the tunnel? It will get solved. There is light at the end of the tunnel but it takes time but now that might just take a bit longer. It is possible with staff working at home they might not have some needed access to the testing setups at the office that is shut down because of COVID-19. In the meantime, if you are running with Web Protection disabled for daily use, you can still have at least your browser protected by installing Malwarebytes Browser Guard if you haven't already. It blocks the same sites as Web Protection would and actually blocks some additional threats and undesirable web sites/content on top of that (including behavior based blocking for tech support scam sites; a very powerful feature that I recommend for everyone these days) and it is fully compatible with Web Protection in Malwarebytes so once the BSOD issue has been resolved you can enable Web Protection and keep Malwarebytes Browser Guard installed in your browser(s) to get the benefits of both protections. You can learn more and download Malwarebytes Browser Guard on this page. Link to post Share on other sites More sharing options...
GhostOfRaistlin Posted April 6, 2020 ID:1371152 Share Posted April 6, 2020 5 minutes ago, Porthos said: It will get solved. There is light at the end of the tunnel but it takes time but now that might just take a bit longer. It is possible with staff working at home they might not have some needed access to the testing setups at the office that is shut down because of COVID-19. In the meantime, if you are running with Web Protection disabled for daily use, you can still have at least your browser protected by installing Malwarebytes Browser Guard if you haven't already. It blocks the same sites as Web Protection would and actually blocks some additional threats and undesirable web sites/content on top of that (including behavior based blocking for tech support scam sites; a very powerful feature that I recommend for everyone these days) and it is fully compatible with Web Protection in Malwarebytes so once the BSOD issue has been resolved you can enable Web Protection and keep Malwarebytes Browser Guard installed in your browser(s) to get the benefits of both protections. You can learn more and download Malwarebytes Browser Guard on this page. Thank you so much. It is nice to have a work around at least & I was complete unaware of Malwarebytes Browser Guard, so again TY Link to post Share on other sites More sharing options...
Porthos Posted April 6, 2020 ID:1371155 Share Posted April 6, 2020 (edited) 13 minutes ago, GhostOfRaistlin said: Thank you so much. It is nice to have a work around at least & I was complete unaware of Malwarebytes Browser Guard, so again TY It is a good add on even if you are not experiencing the issue and for those that are after it is fixed. It does more that the web protection does. Stay safe and healthy. Edited April 6, 2020 by Porthos Link to post Share on other sites More sharing options...
EvilPeppard Posted April 9, 2020 ID:1371939 Share Posted April 9, 2020 On 3/17/2020 at 5:25 PM, nikhils said: Hello @EvilPeppard Since we just released the CU5 Beta yesterday, we will be able to give you a better answer regarding the Version number for CU6 closer to the release date. I will bring up your BSOD once again to the team. Thank you for your continued patience and help. Good morning. Has CU6 come out yet? I am not sure how to tell from my version number. I currently am on: Version: 4.1.0.56 Update package version: 1.0.22184 Component package version: 1.0.875 I want to test Web Protection as soon as I can since I am still running with it disabled. Let me know. Thank you! Link to post Share on other sites More sharing options...
LiquidTension Posted April 9, 2020 ID:1371942 Share Posted April 9, 2020 Hi @EvilPeppard, We've just released a new beta update that has fixes for various Web Protection-related issues.https://forums.malwarebytes.com/topic/257042-malwarebytes-41-beta/?do=findComment&comment=1371934 1.0.875 is the component package version for this release, so it looks like you're already up-to-date. We'd love to know how you get on with Web Protection in this latest release. Link to post Share on other sites More sharing options...
boombastik Posted April 9, 2020 ID:1371952 Share Posted April 9, 2020 @LiquidTension this version has the fix that a few times i dont have internet after a restart in secure boot machines? What about ipv6 and sleep problems? Link to post Share on other sites More sharing options...
Firefox Posted April 9, 2020 ID:1371957 Share Posted April 9, 2020 7 minutes ago, boombastik said: @LiquidTension this version has the fix that a few times i dont have internet after a restart in secure boot machines? What about ipv6 and sleep problems? You can read what was fixed below: Link to post Share on other sites More sharing options...
LiquidTension Posted April 9, 2020 ID:1371963 Share Posted April 9, 2020 The patch notes are quite conservative. We are hoping this latest release will address other Web Protection issues as well. If you've been experiencing any Web Protection issues, I'd encourage you to try out this latest beta update and see how you get on with it. Link to post Share on other sites More sharing options...
boombastik Posted April 9, 2020 ID:1371968 Share Posted April 9, 2020 Thnaks! I will try this and i post my findings. I stopped using the program because in every version with quick tests i can recreated the problem with no internet on boot and the sleep problems with web protection enabled, bugs that recreated internally. Link to post Share on other sites More sharing options...
ajotasan Posted April 9, 2020 ID:1372030 Share Posted April 9, 2020 Dear forum colleagues. I have been an MB user for about three years. Since the middle of the fourth quarter of last year, I started having problems with lack of network communication, which someone told me it would be for using with Kaspersky, but I used it before. Then the "Blue Death Screens" started. I read on the forum that it would be because of the internet module and I disabled it. It didn't work, I kept getting "BSD", I decided to uninstall the MB. I have been waiting patiently for the problem to be fixed. Today when I read that the update might work happily I decided to install the MB and again received BSD. I know everyone has problems, but I'm disappointed to pay for something I can't use. Link to post Share on other sites More sharing options...
nikhils Posted April 9, 2020 ID:1372031 Share Posted April 9, 2020 Hello @ajotasan Sorry to hear you experienced the BSOD. Can you please follow the following post and get us the logs: https://support.malwarebytes.com/hc/en-us/articles/360039023453 Thank you. Link to post Share on other sites More sharing options...
ajotasan Posted April 9, 2020 ID:1372050 Share Posted April 9, 2020 25 minutes ago, nikhils said: Hello @ajotasan Sorry to hear you experienced the BSOD. Can you please follow the following post and get us the logs: https://support.malwarebytes.com/hc/en-us/articles/360039023453 Thank you. Thank you. I must install MB again. I will and tray the Support Tool. Link to post Share on other sites More sharing options...
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