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7 minutes ago, EvilPeppard said:

Do the logs show the reason I am crashing with Web Protection enabled is because I am still on 4.2.0?

Just asking if you upgraded yet.

8 minutes ago, EvilPeppard said:

I tend to update as soon as the software prompts me of a software update.

That can take a while sometimes.

The company has program updates pushed through the normal updater (the one that checks for database updates) metered in such a way that it is throttled so not every user is offered the new build once it has been released, so it becomes a matter of probability and is somewhat random.  This means that you might be offered it early, or it might take a really long time before it is offered to you, it just all depends.  Basically a luck of the draw kind of deal.

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10 minutes ago, Porthos said:

Just asking if you upgraded yet.

That can take a while sometimes.

The company has program updates pushed through the normal updater (the one that checks for database updates) metered in such a way that it is throttled so not every user is offered the new build once it has been released, so it becomes a matter of probability and is somewhat random.  This means that you might be offered it early, or it might take a really long time before it is offered to you, it just all depends.  Basically a luck of the draw kind of deal.

Ok, yeah, I am on 4.2.1 and I just crashed again last night. As I had originally posted with the logs, this computer gets used for nothing but streaming Spotify, and has no other security software on it, so I am really surpirsed Web Protection is crashing it, which is why I am so curious what the logs are showing.

Thank you for your prompt replies and suggestions. :)

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5 minutes ago, EvilPeppard said:

which is why I am so curious what the logs are showing.

I personally curious to see a new set of support tool logs.

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1 minute ago, EvilPeppard said:

Have my original ones from 9/7/2020 been looked at?

They will still be there and yes "I" looked at them. Unfourtantly I have nothing to offer that I am authorized to do here on the forums.

 

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3 minutes ago, Porthos said:

They will still be there and yes "I" looked at them. Unfourtantly I have nothing to offer that I am authorized to do here on the forums.

 

I see. Well, I certainly am willing to help out, but I don't want to keep taking the time to create log files, uploads, and screenshots, if my original efforts are not being looked at by support staff who can reply and offer replies based on the info I was asked to supply.

I'm not trying to be difficult, I just don't want to duplicate my efforts, and want to feel like my issues are being addressed.

Thank you for being so quick to reply how you could. I understand your position.

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  • 2 weeks later...

I've been having similar issues lately. More and more BSOD crashes w/ "driver_irql_not_less_or_equal" pointing to mwac.sys & "kernel security check failure".

For the kernel BSODs, I used the fixes outlined in "https://forums.tomshardware.com/faq/how-to-fix-windows-10-error-kernel-security-check-failure.2752277/#:~:text=Kernel Security Check Failure means,file that got corrupted somehow."

I've also noticed boot times have seriously degraded. This pc was built in April. 

I've all the latest updates for Windows 10, running 4.2.12 Malwarebytes.

Here is my dump file from the MalwareBytes Support Tool.

mbst-grab-results.zip

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Greetings,

I took a look at your logs and discovered you have ExpressVPN installed and at least traces of a past Norton installation.  ExpressVPN is known to conflict with the Web Protection in Malwarebytes which uses the driver mwac.sys and this is likely the cause of the BSODs.  Please refer to this support article for additional info.

In the meantime, if you remove ExpressVPN and restart your system, it should eliminate the issues you've been experiencing.  I'd also suggest running the Norton Removal Tool to eliminate any traces of Norton that might be left behind on the system.

Please let us know how it goes and if you continue to experience any issues or not.

Thanks

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Yes, as long as you either keep Web Protection disabled, or disable/remove ExpressVPN, you shouldn't experience any further BSODs.

If you haven't done so already, I'd also recommend installing Malwarebytes Browser Guard as it will give back at least some of the protection normally provided by Web Protection, though only for your web browser rather than your entire system.  It uses many of the same web block databases as Web Protection and also includes behavior based blocking for tech support scam sites and other threats and additionally blocks many ads and trackers to guard your privacy (items not blocked by Web Protection), so if you do end up re-enabling Web Protection later on, you should still keep Malwarebytes Browser Guard as it adds to the shielding provided by Web Protection in Malwarebytes Premium.  It is free and is available for Chromium based browsers as well as Mozilla Firefox.

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On 9/17/2020 at 9:07 AM, EvilPeppard said:

I see. Well, I certainly am willing to help out, but I don't want to keep taking the time to create log files, uploads, and screenshots, if my original efforts are not being looked at by support staff who can reply and offer replies based on the info I was asked to supply.

I'm not trying to be difficult, I just don't want to duplicate my efforts, and want to feel like my issues are being addressed.

Thank you for being so quick to reply how you could. I understand your position.

Just checking back. Any word on my log review yet?

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On 9/7/2020 at 6:50 AM, EvilPeppard said:

Good morning folks,

I have another computer now crashing from Web Protection. I have several computers running MWB, and two of them that also run AdGuard Premium in tandem, but this is the only one currently crashing.

This particular computer does not have AdGuard Premium on it. This computer is simply used to stream Spotify to our home audio system. I don't use it for the Internet or anything else.

I have uploaded a screenshot from WhoCrashed showing MWB Web Protection crashed the system. This is happening every 24 to 48 hours since installing MWB.

I have also run the MWB support tool and attached the files, as well as included a WeTransfer link to my current 'memory.dmp' file.

Let me know what you find, and what I need to do next. I have disabled Web Protection in the meantime. Thank you!

Memory dump on WeTransfer: https://we.tl/t-NZTqngMpKp

 

MWB-DKPMedia-crash-9-7-2020.PNG

mbst-grab-results.zip 1.33 MB · 8 downloads

For now I have gone ahead and removed MWB all together from this particular system. I was hoping to hear something back on my logs by now. You guys are usually pretty quick with the log file review. Perhaps things are slower right now due to COVID.

I will just standby till I hear back on my log files so I can get some direction on the issue. Hopefully my logs will be reviewed soon so I can hear back on the issue.

Thank you.

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37 minutes ago, AdvancedSetup said:

Hello @EvilPeppard

If you want further analysis for this you would need to open a Support Ticket so that an ongoing analysis could be tracked and monitored to assist you.

Thank you

 

Ahh, ok. Sorry, I thought the logs would be looked at here first. They have in the past for me, but I certainly can open a support ticket.

Thanks for the heads up! Have a great day.

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2 minutes ago, AdvancedSetup said:

In general we'd like to be we don't have anyone available to do dedicated DMP analysis. The Helpdesk has access to QA and Development if needed.

 

Understood. Thanks!

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FYI  note   regarding the latest Beta for Malwarebytes for Windows, it has a fix for certain MWAC  Stop code Windows aborts

https://forums.malwarebytes.com/topic/262752-malwarebytes-42-beta/?do=findComment&comment=1412784

 

Quote

Some Issues now addressed:

  • Fixed: MB4.2.1 fails to communicate with the license server while 4.1.2 can
  • Fixed: 0x139 MWAC BSOD under certain circumstances
  • Fixed: IPv6 ping doesn't work with enabled MWAC
  • Fixed: Some UI issues

 

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