nikhils

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About nikhils

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  1. Web protection won't enable

    As @Porthos said running the installer over your existing product should fix the issue.
  2. not able to activate have

    Sounds great. Thank you for letting us know. I am going to mark your case as resolved.
  3. not able to activate have

    Hello @lauriej Your license key has been reset and you should be able to activate using your key. Please let us know if you can activate. Thank you.
  4. not able to activate have

    Can you also please post the ticket number you got after talking to support. Thank you.
  5. Web protection

    Glad to know the re-install fixed the issue @Ytter If you run into the issue again we could help you with the exclusions too. Thank you
  6. MAlwarebytes locked

    Hi @Carlita Can you please follow the forum post below and send us the logs: Thank you
  7. Web protection

    Hello @Ytter Can you please get the build from https://downloads.malwarebytes.com/file/mb3 Run the installer on top of your existing product. You don't need to uninstall anything. Please let us know if that solves the issue Thank you.
  8. Web Protection Keeps turning off on me

    Hello @rschambach Can you please follow the forum post below and send us the logs to investigate?
  9. Malwarebytes disappeared

    Did you reimage your machine or did you go back to a previous restore point or re-install your Operating system?
  10. Real Time Protection Keeps Turning Off

    Hello @Tish You have attached the zipped folder with the mb-check executable. Can you please run mb-check and attach the mb-check-results.zip folder to this post. Thank you.
  11. Web Protection won't Stay On

    Can you please upgrade to the latest CU 1.0.262. Download the latest build from https://downloads.malwarebytes.com/file/mb3 Run the new installer on top of your existing product. You don't need to uninstall anything. Can you please let us know if that starts Web protection.
  12. When you look at the main UI and it says Updates "Current" that is only the database update. If you want to get the latest product version or Component updates you need to go to Settings/Application and click on "Install Application Updates" Thank you.
  13. Real Time Protection keeps turning off

    We did have multiple fixes related to Web Protection in the CU 1.0.262. Please send us the logs if you are having issues. Thank you
  14. Malwarebytes Would Not Let Me Renew

    Can you please open the support ticket using the link below: https://support.malwarebytes.com/community/consumer/pages/contact-us Also post the ticket number here.