nikhils

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About nikhils

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  1. I agree. You don't need to do it. If you want to feel safe you could manually deactivate your license key manually, but the tool will then not automatically activate the product for you. After migrating to 3.x you will need to manually enter the key to activate.
  2. Yes, the latest version of the tool available also backs up the 2.x license key and ports it over to the latest 3.x product.
  3. Sounds good. Keep us posted. Thank you
  4. Sure @PeterM Thank you for being a Malwarebytes Customer and also for your feedback
  5. Sounds good, Run the latest installer to install 3.1.2. If you still see the issue please try the work around I mentioned. Let us know if you are still seeing the issue. Thank you.
  6. Hello @arm1001 The latest 3.1.2.1733 does have some AE fixes. Are you running our latest build? https://downloads.malwarebytes.org/file/mb3 If you are still seeing issues on the latest build please try this: 1. Go to Settings/Protection 2. Click on Advanced Settings next to managed protected applications. 3. In advanced settings uncheck the "BottomUp ASLR enforcement" for MS Word. (It is checked by default, please uncheck it) We do have a fix for this issue in the MBAE stand alone it has just not made it into the 3.1.2 release but should be in our next CU. Thank you,
  7. The best way would be to run MB-Clean: https://downloads.malwarebytes.com/file/mb_clean This tool will clean up 2.2.1.1043 and will ask you for a reboot. After reboot you will be prompted to reinstall Malwarebytes product again and when you install that will be our latest 3.1.2.1733 product. This tool will also backup your license so you won't have to entry your key anywhere. Thank you.
  8. Hello @PeterM We do understand your frustration with the various issues you have been experiencing. We are continuously trying to improve our product and make it more reliable. That being said I would recommend to install the latest 3.1.2.1733 build. This is a very stable build which has been well tested. https://downloads.malwarebytes.org/file/mb3 for the latest. It works better than 3.0.6 and has many improvements over it. Thank you .
  9. Hello @RED9 From your logs I am seeing that you still are on MB 3.0.6. Our latest stable build is 3.1.2.1733 Can you lease download and install the build from : https://downloads.malwarebytes.org/file/mb3 Let us know if you are still seeing errors with the latest build. Thank you,
  10. Let us know if you run into issues.
  11. Glad to know the upgrade fixed the issue.
  12. Hello @samartz Can you please use the following post as reference and send us the following logs: FRST.txt, Addition.txt and mcheck-results.zip
  13. Please install KIS as planned. Also now that you have the latest MalwareBytes product can you please run mb-check again . Also add the exclusions mentioned in the earlier post to your Kaspersky product.
  14. You mb-check-results.zip is still incomplete and missing a lot of files.
  15. That is Interesting. Well you can have both installed on your system and add mutual exclusions for both software. Lets try this . Reinstall Kaspersky and then add the following Malwarebytes files/folders to the Kaspersky exclusions list: C:\Windows\System32\drivers\mbae64.sys C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\MBAMChameleon.sys C:\Windows\System32\drivers\MBAMSwissArmy.sys C:\Windows\System32\drivers\mwac.sys C:\Windows\system32\Drivers\farflt.sys Also please exclude the following folders too: (The complete folder) C:\Program Files\Malwarebytes\Anti-Malware C:\ProgramData\Malwarebytes\MBAMService Once you do that can you repeat the same test and see what happens.