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      Support Alert - Hurricane Irma   09/08/2017

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About nikhils

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  1. Another option is to create a Malwarebytes Account using the following link: https://my.malwarebytes.com/en/register If you have purchased the product through us, you can use the same email to register for the account. Once you can login into your account you could deactivate on the device where your product was wiped off and reset your license key. Let me know if that worked.
  2. Support

    Hello @krr711 Did you mean you had already created a malwarebytes account before at : https://my.malwarebytes.com/en/login ? Can you login using that link above? As @Porthos mentioned we do not actually have phone support. So not really sure whom you were talking to. Also can you please send me a private message with your key so I can check it on our end? Thank you
  3. 3.2.2 help needed

    Can you also please post your ticket number @SusanJB
  4. Can support respond to my open ticket?

    Hello @Cybersid Support has responded to your ticket and you should be good to go. You should be able to activate with your key. Let us know if you see more issues. Thank you.
  5. life-time license canceled??

    There was a problem with our Licensing server for a short time on Tuesday which has been resolved. Please check the following post below: Your issues most likely ties into this glitch.
  6. v.

    Hello @Moutro Even if you have the you will still get the 3.3 upgrade. The installer fix was for people who were/are on 3.1.2 or older builds and were having issues upgrading to 3.2.2 Thank you.
  7. License after pc format

    Hello @skorpov I just responded to you in the PM. Please let me know your thoughts. Thank you.
  8. Malware Bytes uninstalled?

    Hello @nitrousable We did have an issue with our upgrade from 3.1.2 to 3.2.2 which caused the program to uninstall. That issue was fixed and we now have a new installer. Please use the link @Porthos posted and download and run the latest installer. That should fix the issue. Thank you.
  9. Ransomware Protection Won't Turn On

    As @Porthos says try installing the latest build. If you are still experiencing issues please follow the post below and send us the mb-check-results.zip log file. We can take a look at the logs. Thank you.
  10. License after pc format

    Hello @skorpov Can you please Send me your key information via a private message. I can take a look to check if the key is active/status. Thank you
  11. IS MB Really Scanning?

    Hello @FrankT The version you mentioned 3.04.1269 seems to be a really older version. Please try installing the latest build of the product. You can find the build at https://downloads.malwarebytes.com/file/mb3 Run the installer on top of existing installer. Thank should fix the issue.
  12. Hello @tapper, We have identified the issues with our 3.2.2 product and screenreader and our product team is looking into it. We plan to have the issue solved in our future release soon. Thank you,
  13. New instal will not run

    We have been seeing these on a few systems. They won't let Malwarebytes run. Glad to know everything is working well. Stay safe online.
  14. New instal will not run

    Please follow the steps in my last reply which is running MBAR.
  15. New instal will not run

    Hi @GavsterD Your logs indicate an infection. Please follow the instructions below to remove the infection. 1. Download version of Malwarebytes Anti Rootkit (MBAR) https://malwarebytes.box.com/s/th0xtles0u75ml5qbwqla0so50kg9iot 2. Run the exe. Click ok to extract. 3. After extraction MBAR should start. Click next. 4. Update by hitting the update button. After the update completes hit next. 5. Hit the scan button. Please let it finish the scan. This rootkit may slow your machine down and MBAR may look like it will freeze but it will continue to scan. Please allow it to do so. 6. Once the scan is complete, press the cleanup button and allow MBAR to remove what is found and allow your computer to restart. Please don't click on the window why cleanup is running. This may delay it even more. 7. Malwarebytes functionality should be restored. Can you let us know if that solves the issue?