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About nikhils

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  1. Hello @JohnnyCyprus We have a latest Malwarebytes 3.0.6 CU4.1 build that has been really running well for a lot of users. I would recommend you upgrading to the latest build . More details about the build can be found in the following forum post: Please try the latest build and let us know if that helps resolve some of the issues you are seeing. If you have activation issues/ trouble with License keys the only way to resolve them would be to contact support at : Thank you,
  2. Hello @Vincent50 That's great to hear. Thank you for your feedback. Best,
  3. Hello @NeilN Sorry about the bad user experience you had. Before we get the logs and look at the issues , want you to try out the latest build of MB 3.0.6 CU4.1 This build has been working well for people and has a lot of fixes around the protection features not starting etc. Please check the forum post below and try the latest build for a day or so. Let us know if you run into issues.
  4. Hello @morning Can you please post the FRST , Addition.txt and the MB-Check logs using the following post below. This will help us diagnose the issue: Thank you
  5. Hello @Firefox When you first trial our product, all the premium features like Anti-Exploit and Anti-Ransomware are available to you for the first 14 days. After that if you want to continue to avail those features you will need to upgrade. Please check the following for reference: Thank you
  6. Hello @clower_element, @Firefox My apologies for the Self protection setting info. What you are seeing is the correct behavior . For a licensed product when Anti Exploit is enabled you will always see the pop-up/Exploit blocked when trying to launch the tool in the Exploit mode, irrespective of weather the self protection is on or off. When you are in the Trial or Free mode Anti exploit is off and the tool run in Exploit mode will launch calculator. Thank you.
  7. Hello @Vincent50 I apologize for the Self protection information. If you are a licensed user and If your exploit protection is On, then the mbae-test tool run in the exploit mode will always be blocked and you should see the pop-up. (Posting a picture) The only way the calculator would show up when using the Exploit option would be if your product is in the Trial/Free mode because Anti Exploit is off. Can you try the test one more time and f it does not work can you please run the mb-check tool and post the log: Thank you,
  8. Hello @denzele Another recommendation , since you have Kaspersky installed is to add the following files to the Kaspersky exclusion list: C:\Windows\System32\drivers\mbae64.sys C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\MBAMChameleon.sys C:\Windows\System32\drivers\MBAMSwissArmy.sys C:\Windows\System32\drivers\mwac.sys C:\Windows\system32\Drivers\farflt.sys Also please exclude the following folders too: (The complete folder) C:\Program Files\Malwarebytes\Anti-Malware C:\ProgramData\Malwarebytes\MBAMService You need to manually add the files and then reboot your system. Try that and let us know if that helped in any way. Thank you,
  9. Hello @cloquat What you are seeing is expected. The Hubble.cosmos calls are not for telemetry, but are instead referenced during real-time and scanning operations to improve detection accuracy and reduce the potential for false positives. Opting out of the Usage and Statistics setting prevents sending of any data related to scanning, real-time protection events, etc. but certain data related to license, version of software installed, etc. is always sent regardless (to facilitate proper program operation). The latest EULA and Privacy Policy are always available from our main website with more detail. Thank you,
  10. Hello @samthenija Could you please post the MB-Check logs to the post. You can find the tool at : Thank you,
  11. Hello @GeorgeL I would also recommend you to upgrade your OS to the latest WIndows 10 or at least 7. Microsoft has stopped XP support, l as a result you won't be getting any automatic updates especially security related updates from their end which is helpful to protect your PC. Best
  12. Hello @GeorgeL This is a known limitation with Malwarebytes 3.x and XP. Please check the following forum post. That being said we do plan to fix the issue soon. Thank you and sorry for the inconvenience caused.
  13. Hello @denzele Can you please try something for me. From the FRST logs it seems you have Kaspersky Installed. Go to Kaspersky Settings/Additional/Threats and Exclusions. If Advanced Disinfection is checked can you uncheck the same and save settings and reboot machine. After that can you tell us if the Malwarebytes Web Protection is still off or on. Thank you,
  14. Hello @ColoradoGuy Thank you for your feedback and glad we were able to help. Best,
  15. Hello @Francois_Blais Thank you for your valuable feedback. All the engineers and team here at Malwarebytes are working extremely hard to put out the best releases. Best,