nikhils

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About nikhils

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  1. Persistant popup

    Hello @GSDFandF Here is the best way to find that setting: 1. Open the Malwarebytes 3.x UI. 2. Click on the settings pane on the left hand side 3. Under the Applications tab you will find the Notifications option. 4. The Show Malwarebytes notification in windows system tray is the first option in that settings.
  2. Real Time Protection Keeps Turning Off

    Let me know if it does not hold. The fix for this issue will be going to the latest CU release for MB 3.3.1 which will be released shortly. Thank you for helping us the with logs and information @DonWalton
  3. Hello @linlyons Can you please attach a screenshot of what you are seeing? Another thing you can try is boot into safe mode and run the installer and check if it installs in safe mode. Do let us know.
  4. Real Time Protection Keeps Turning Off

    Can you try running the MB 3.3.1 installer over your existing product. The latest one can be found at : https://downloads.malwarebytes.com/file/mb3 Don't uninstall your current product but just run the installer over your existing product.
  5. Persistant popup

    Can you please turn off the "Show Malwarebytes notifications in Windows System Tray" under Settings/ Application and see if that helps.
  6. Web Protection not loading

    Hello @jonwoody Can you please use the forum post below and send us the logs: Thank you
  7. Thank you for letting us know. Hopefully all your real time protection layers are now working currently.
  8. Real Time Protection Keeps Turning Off

    Hello @DonWalton I was hoping that the exclusions with ESET would work. From your logs I am seeing a pattern for which we have a defect currently. You got a bad update and after an update the Wab protection driver gets into a race condition and fails to start. The best workaround for now is to restart the Malwarebytes service. 1. Right click on the Malwarebytes system tray icon and click on "Quit Malwarebytes". 2. After a few seconds double click on the Malwarebytes desktop shortcut to restart the program. Your web protection should restart correctly. Let me know if that works.
  9. Support Ticket Times

    Hello @MyIp Please post your ticket number here for the support ticket you filed. We can take a look at it. Thank you.
  10. real time protection can't be turned on

    Hello @GregT Can you please follow the forum post below and please send us the logs: Thank you.
  11. Real Time Protection Keeps Turning Off

    Hello @DonWalton Can you please add mutual exclusions for ESET and MB 3.x. From the MB 3.x side please exclude the following files in ESET: C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mwac.sys C:\Windows\System32\drivers\mbamswissarmy.sys C:\Windows\System32\drivers\mbamchameleon.sys C:\Windows\System32\drivers\farflt.sys C:\Windows\System32\drivers\mbae64.sys (64-bit only) C:\Windows\System32\drivers\mbae.sys (32-bit only) From ESET side in Malwarebytes please exclude the C:\ProgramFiles\ESET folder. Please let me know if adding exclusions makes any difference at all. Thank you.
  12. Real Time Protection Keeps Turning Off

    @DonWalton Is your issue happening with MB 3.3.1 or 3.2.2? Can you please send us the logs which @Porthos mentioned . Thank you
  13. Web Protection can't be turned on

    Glad to know MB 3.3.1 has fixed the issue. Thank you.
  14. Web Protection can't be turned on

    Hello @jan131 I split your post to a new one. Please follow the forum post below and send us the logs:
  15. Detecting same 4 POP's despite deleting them

    Hello @RosePorpoise Can you please follow the forum post below and send us the logs. Thank you