nikhils

Hello @AndystUK I sent you a private message with the instructions.

Sent you the instructions.

Hello @Lynton Sent you some instructions via PM.

Hello @HRM We might have something to fix this issue. Would you be willing to try a one off build to check if the fix works ? If yes, please let me know and I can send you a PM with detailed instructions. Thank you.

Hello @Lynton We might have something to fix this issue. Would you be willing to try a one off build to check if the fix works ? If yes, please let me know and I can send you a PM with detailed instructions. Thank you.

Hello @Dayv We need to collect another set of logs with your network configuration. I am going to send you a PM with the instructions. Thank you.

Hello @Dayv Do you see this for only for one particular server or none of the servers you connect to gives you a private IP? Can you please try connecting to multiple servers and check if you still see the issue ? Also when MBPrivacy is connected and you don't see a private IP, can you still access internet ? Thank you.

Hello @Saphir We apologize you are still running into the issue. I have sent you a private message about another tool to collect additional networking and product logs. Please respond to my message with the requested log. Thank you

Hello @Saphir Apologies you are still running into these issues. Do you see any specific error when you try to connect or do you only get the cannot connect error. Thank you.

Hello @Saphir It looks like you have the following program installed: HP Connection Optimizer Is there any way you can temporarily disable that program and then connect MBPrivacy and give it a try? Let us know if that worked . Thank you.

Hi @Aversil You can disable it for now and continue to monitor MB4 with Web Protection turned on. Please let us know if you encounter another BSOD.

Hello @Aversil Just wanted you to try something. Can you please temporarily uninstall Express VPN and let us know if you still see the BSOD with Web Protection turned on ? Thank you.

Hello @ABunny Can you please try connecting to a different server ? Do you still get an error when connecting to a different server ?

Hello @Genji I split your post into a new topic. Do you have the following file present on your system c:\windows\Memory.dmp ? Thank you.

Hello @Lot777 Can you please follow the link and get us the mbst-grab-results.zip https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually Thank you.