nikhils
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Hello @abricru You can select the whole folder for exclusions and don't have to choose individual files. Attaching screenshot which shows how you can choose the Folder Exclusions option.
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Glad to know you were able to figure it out. A lot of people had this issue as they were switching the ID and key.
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Moving this topic to the Malware removal section. One of our Malware removal experts will assist you with your problem.
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Hello @CoolGirl That particular key cannot be found in our Database. Can you please message me the email address used to purchase the subscription? Thank you.
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Hello @johnsproul Using the following forum post below can you please send us the FRST.txt, Addition.txt and the mb-check-results.zip log files? Thank you.
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We currently have no way to wake up computer from sleep for a scheduled scan . Best solution would be to set up a scan when computer is not asleep or in hibernation. Our older products had this feature but not the latest MB 3.x product. Thanks.
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Hello @amar7 Support just responded to you. Can you please provide them with the details they are asking for? Thank you,
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Thanks for confirming.
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Hello @HRS Can you please send us the FRST, Addition.txt and the mb-check-results.zip logs using the following forum post for reference:
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Hello @dave_beast999 Support has responded to your ticket. Apologize for the delay but they have been handling a lot of issues lately and take on tickets on a first come first serve basis. Thank you.
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Hello @Lonestar166 Looks like support has already reached out to you regarding the licensing issue and now it should be resolved. Can you please confirm. Thank you.
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Hi @s3dbw Looks like you filed this ticket on Saturday. Lets give support a few more days to take a look into this. As @dcollins said, the team is busy with tickets and will get to yours soon. Please let us know if you don't hear anything by Friday
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Hello @s3dbw Just for reference can you please post your support ticket number. Thanks
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Hello @amar7 If you don't hear back by Thursday please let us know. You created the ticket on Saturday so lets give support a few days to look into this. Thank you.
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Hello @terencet Someone from the team is looking into the ticket and will respond to you shortly. Thank you.
