tetonbob

Thanks for your reports, guys! Much appreciated

Thanks for your feedback and report @REGITDept ! We do now have a working solution for this issue in test, but I can't say with precision when that will be released.

Ok, thanks for the clarification, Greg.

Hi Greg. Yes, this topic will receive an update to it's title and content when we release. https://forums.malwarebytes.com/topic/211708-latest-version-mbarw-beta-v-0918807-build-258-released-nov-11-2019/ Just to be clear, the issue you're referring to from my quoted post is with one of those extensions?

Hi @insite - We do have a fix for this issue (interference with IE Tab, RoboForm, 1Password extension) in our Malwarebytes Anti-Ransomware standalone product (Beta, and Business versions), but the release has been delayed for other reasons. We hope to have that release available in the near future, in this month of January. Our apologies for the inconvenience and the delay.

Are you referring to Windows 10 Store app not working with the exclusions above? That won't be helped by the above exclusions. It's not just our testing showing the above exclusions do mitigate the issue. Other customers have reported success as well: https://forums.malwarebytes.com/topic/255686-mb-404-problem-with-itunes/?do=findComment&comment=1356123 Thanks. Also, just to keep an open dialog, we are closer to an internally testable solution. It will still be some time before that testing is completed, and before the proposed solution is available for our customers.

Hi all. We are still working towards a solution for this issue but can you try the following exclusions and confirm if it mitigates the issue for you? It does in our testing Folder exclusions for the following: C:\Program Files (x86)\Common Files\Apple C:\Program Files\Common Files\Apple

Hi @ITC23 - thanks for your feedback. Indeed, the issue with iTunes backup and sync is still under investigation.

@BillH99999- that's great to hear. Thanks again for your efforts and reports.

Greetings, all. We've just released another Beta Component package, 1.0.793, which addresses the issue with Roboform, 1Password and another extension, IE Tab. This does not address the reported issue with iTunes sync/backup. That issue is still under investigation. Please give this Beta a try and let us know your results. Thanks for your patience, continued feedback and participation.

Hi guys. @Porthos lol I think I was just parked but thanks for the ping. We do have a defect filed for this already in our backlog, but I'm not sure at this time when it will be addressed. I'll add this topic link to our defect so the teams know it's still happening.

Good morning, @TEA35b - I'm glad you were able to use the My Account feature to find the new license you'd been issued, and which is in your ticket number 2781365. We do apologize for the difficulty you have experienced. I hope you have a safe and joyous holiday season!

Greetings, @TEA35b - I see your ticket number 2781365 received multiple replies, the latest being last Friday. Please check your spam/junk folders to ensure the email from our Support team has not been redirected there.

Hi @ITC23 - it's the Ransomware Protection component which is causing the issue. From our testing, there is nothing to be done on the side of the extension to resolve the issue, it's on our side.

Hi Bill. I replied inline.