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About tetonbob

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  1. @WhiteBear - greetings! You do have a response to your ticket # 2547073. Please continue with the Support agent in your ticket. Thank you. As this issue is being handled in Support, I will go ahead and close this topic.
  2. Greetings, @Bluecollartech - Your support ticket has a response. Please be sure to check your junk/spam folders if you have not received the reply. Thanks for your patience. I'll go ahead and close this topic now. Please continue in your support ticket. Thank you.
  3. This machine is definitely infected with at a minimum, a SmartService rootkit. Please follow the instructions from exile360 to create a new topic in our Windows Malware Removal Help & Support forum.
  4. @TJL - please send me a Private Message with your old address information.
  5. Great! Glad to help, Spike461!
  6. Hi @Spike461 and welcome! There is an indicator on the notification area icon when the protection is off. Protection On Protection Off
  7. In addition please record your comments or Upvotes for this issue in the Feedback Hub.
  8. @Filip31000 - Bienvenue. Do you happen to be running the latest Windows Insider Preview build 18323?
  9. Greetings @Khonick- These lines should be remarked out or removed from your hosts file
  10. @gails- you're quite welcome! @garioch7- thanks for your input!
  11. Greetings, @gails - As I understand it, Macrium Image Guardian protects only those backup image files created by Macrium. https://www.macrium.com/mig This will not protect your other data files like the Malwarebytes Anti-Ransomware component will, though of course, the backup images should be safe from interference, based on the writeup. We're not aware of any conflicts between the two.
  12. Greetings. Please provide the Report showing the detection. I split this topic from where it was posted. The previous topic was about applications not being able to update through a (long solved) issue with the Anti-Ransomware Component. If your application is being blocked as a PUP that is different, and needs different handling. Thank you.
  13. Greetings, @wbram - it's likely that the file you are seeing detected is a different version from the one previously detected. Can you zip and attach the exact file that was detected + the Malwarebytes Ransomware report .json file from C:\ProgramData\Malwarebytes\MBAMService\ArwDetections?
  14. @GuntherR - Can you please post the Scan Report showing the detection?
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