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About tetonbob

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  1. Hi @wanderinpilgrim - we also have this Knowledge Base Article https://support.malwarebytes.com/docs/DOC-3226 Thanks to @David H. Lipman and @Porthos for chipping in, as always!
  2. Topic has been reopened per request. Thanks
  3. Topic has been reopened per request. @pozso123 Thanks
  4. Hi @pieguy98- To regain access to your file, you need only disable the Ransomware Protection temporarily, then re-enable it. To help the Research Team address this false positive, please provide a copy of the file itself, or the MBAMService.log located at C:\ProgramData\Malwarebytes\MBAMService\logs
  5. @WhiteBear - greetings! You do have a response to your ticket # 2547073. Please continue with the Support agent in your ticket. Thank you. As this issue is being handled in Support, I will go ahead and close this topic.
  6. Greetings, @Bluecollartech - Your support ticket has a response. Please be sure to check your junk/spam folders if you have not received the reply. Thanks for your patience. I'll go ahead and close this topic now. Please continue in your support ticket. Thank you.
  7. This machine is definitely infected with at a minimum, a SmartService rootkit. Please follow the instructions from exile360 to create a new topic in our Windows Malware Removal Help & Support forum.
  8. @TJL - please send me a Private Message with your old address information.
  9. Great! Glad to help, Spike461!
  10. Hi @Spike461 and welcome! There is an indicator on the notification area icon when the protection is off. Protection On Protection Off
  11. In addition please record your comments or Upvotes for this issue in the Feedback Hub.
  12. @Filip31000 - Bienvenue. Do you happen to be running the latest Windows Insider Preview build 18323?
  13. Greetings @Khonick- These lines should be remarked out or removed from your hosts file
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