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About tetonbob

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  1. Greetings. Apologies for the delay in followup to your last question @Anthony71 If the file soffice.exe is still blocked, please disable and then re-enable Ransomware Protection. This will alleviate the hold on the file. In the meantime, our Research team had added some additional rules to avoid detection of this file. This is available in 'Update package version' 1.0.43137 or newer. If you do still get a detection, please let us know. A temporary mitigation would be to add that file to the Allow List for Ransomware Protection only.
  2. It seems to me that something is still not quite right with the forum notifications. As I recall, the drop down used to clear when the post associated with the notification was visited. That is not happening now. @AdvancedSetup
  3. Hi @RTL434 thanks for the logs. It looks like Chrome was open at the time of this update. The restart was needed to replace a Malwarebytes file which was in use at the time. We are investigating a more seamless method for the replacement.
  4. Hi @RTL434 and thanks for your report. Can you please provide logs for us to review? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply
  5. @MWBAM_Customer if I understand your comments about the Dashboard and maximizing the UI with a Card open, that is actually as designed. It's the same as in previous versions. If I misunderstood you, please provide screenshots highlighting the area in question. Settings is different from the Dashboard cards. Erix' post was a typo. It's been corrected. The UI fix referencing Dashboard is the one reported by brad03 here https://forums.malwarebytes.com/topic/275839-possible-bug-gui-off-centered-and-is-protruding-in-beta-442/ Thanks!
  6. @brad03 - this issue you've reported has been addressed in the latest Beta https://forums.malwarebytes.com/topic/274373-malwarebytes-44-beta/?tab=comments#comment-1466498 Thanks again for your reporting.
  7. If you attach the MBAMService.log it could provide more insight. Or, better yet, run the tool as suggested by exile360 a few posts ago, and attach the archive MBST creates.
  8. Thanks for your report @brad03! We have filed a defect for this issue.
  9. Hello @hake - Even though these logs are named mb_errorsxxxx.log not all data recorded to these logs are necessarily errors. In this particular case it's because the service is logging it's service startup/name before the internal logging (MBAMService.log) has started.
  10. Hi @hexaae - thanks for your report. We've filed a defect for this issue.
  11. @Reni - please try our latest Beta https://forums.malwarebytes.com/topic/274373-malwarebytes-44-beta/?tab=comments#comment-1458000
  12. Hi Rhon. Thanks for letting us know! I'm glad that worked as expected. We're all here to help. :)
  13. @Rhon - If you are having troubles installing Malwarebytes on your wife's machine due to a missing Security Update from Windows, the KB required for Malwarebytes to install on some older, not-fully-patched Windows 7 machines is KB4474419 https://www.catalog.update.microsoft.com/Search.aspx?q=KB4474419
  14. Thanks, Paul. Log received, and message sent via PM.
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