Pani Posted January 20, 2021 ID:1433242 Share Posted January 20, 2021 8 hours ago, nikhils said: Hello @Pani Can we also please get us the following dump file from your system? C:\WINDOWS\MEMORY.DMP Thank you. It is too big to post here. How do I send it? Link to post Share on other sites More sharing options...
Porthos Posted January 20, 2021 ID:1433244 Share Posted January 20, 2021 Just now, Pani said: It is too big to post here. How do I send it? Please upload it to WeTransfer and select the option to send the file as a link from the options menu available by clicking on the circular ... button on the page and provide us with the link to the file Link to post Share on other sites More sharing options...
Pani Posted January 20, 2021 ID:1433260 Share Posted January 20, 2021 @nikhils, @Porthos I had to zip the memory.dmp file first as the upload to wetransfer was stalling efore completion. The compressed file may be found here: https://we.tl/t-vn1NjJp6cH Thanks, Pani Link to post Share on other sites More sharing options...
nikhils Posted January 20, 2021 ID:1433472 Share Posted January 20, 2021 Hello @Pani Thank you for sending us the dump file. We have a defect for the same and it should be fixed in the upcoming release. I would recommend turning off Web Protection for now and installing Browser Guard : https://www.malwarebytes.com/browserguard/ Will let you know once we release the fix. Thank you for being a Malwarebytes Customer. Link to post Share on other sites More sharing options...
Pani Posted January 22, 2021 ID:1433822 Share Posted January 22, 2021 I already have the browser guard. Will turn off web protection for the time being. Thank you - Pani Link to post Share on other sites More sharing options...
nikhils Posted January 22, 2021 ID:1434016 Share Posted January 22, 2021 Hello @lcfx_lain Can you please try out latest Beta build and let us know if it fixes the BSOD? Thank you. Link to post Share on other sites More sharing options...
lcfx_lain Posted January 24, 2021 ID:1434228 Share Posted January 24, 2021 Trying it now, I'll let you know how it goes Link to post Share on other sites More sharing options...
nikhils Posted January 25, 2021 ID:1434526 Share Posted January 25, 2021 Thank you @lcfx_lain Link to post Share on other sites More sharing options...
exile360 Posted January 28, 2021 ID:1435198 Share Posted January 28, 2021 A new version of Malwarebytes has just been released which includes fixes for several BSOD issues. Details are available in this post. To install the new version, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then click the Check for updates under the General tab and allow it to download and install the new version, restarting your system once it completes to ensure that the new components are loaded into memory. Link to post Share on other sites More sharing options...
Sron Posted February 13, 2021 ID:1438614 Share Posted February 13, 2021 I've been getting the BSOD twice a day now for the last few days I've installed the lasted version of Malwarebytes I've added your Browser Guard and turned off your Web Protection 021321-21762-01.dmp Link to post Share on other sites More sharing options...
Porthos Posted February 13, 2021 ID:1438616 Share Posted February 13, 2021 14 minutes ago, Sron said: I've been getting the BSOD twice a day now for the last few days I've installed the lasted version of Malwarebytes I've added your Browser Guard and turned off your Web Protection 021321-21762-01.dmp 278.13 kB · 0 downloads Thanks for the dump file. Can you also please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Link to post Share on other sites More sharing options...
Sron Posted February 13, 2021 ID:1438625 Share Posted February 13, 2021 1 hour ago, Porthos said: attach the zip file it creates on your desktop to your next reply here you go, thanks mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted February 14, 2021 ID:1438629 Share Posted February 14, 2021 2 hours ago, Sron said: I've installed the lasted version of Malwarebytes Currently your logs show that Malwarebytes is not installed. Did you not let the support tool reinstall Malwarebytes? Also some VPN's can cause blue screens with Malwarebytes as well. Quote Namecheap VPN Link to post Share on other sites More sharing options...
Sron Posted February 14, 2021 ID:1438707 Share Posted February 14, 2021 Yikes! Yes I must have uninstalled MWB somehow! Let me get back too you. Link to post Share on other sites More sharing options...
Sron Posted February 15, 2021 ID:1438893 Share Posted February 15, 2021 (edited) FWIW Yesterday I ran Malwarebytes free version with the VPN for a few hours without any problems. Then I activated MB rebooted and made sure there were no files running associated with the VPN. My systems crashed within 30 minutes. From WhoCrashed On Mon 2/15/2021 1:10:21 AM GMT your computer crashed or a problem was reported crash dump file: C:\Windows\MEMORY.DMP This was probably caused by the following module: mwac.sys (mwac+0x15203) Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88001801BC0, 0xFFFFF8800C0E5DE0, 0x0) Error: SYSTEM_SERVICE_EXCEPTION file path: C:\Windows\system32\drivers\mwac.sys product: Malwarebytes Web Protection company: Malwarebytes description: Malwarebytes Web Protection Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mwac.sys (Malwarebytes Web Protection, Malwarebytes). Google query: mwac.sys Malwarebytes SYSTEM_SERVICE_EXCEPTION On Mon 2/15/2021 1:10:21 AM GMT your computer crashed or a problem was reported crash dump file: C:\Windows\Minidump\021421-17284-01.dmp This was probably caused by the following module: netio.sys (0xFFFFF88001801BC0) Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88001801BC0, 0xFFFFF8800C0E5DE0, 0x0) Error: SYSTEM_SERVICE_EXCEPTION file path: C:\Windows\system32\drivers\netio.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Network I/O Subsystem Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. mbst-grab-results.zip Edited February 15, 2021 by AdvancedSetup corrected font issue Link to post Share on other sites More sharing options...
nikhils Posted February 16, 2021 ID:1439095 Share Posted February 16, 2021 Hello @Sron Sorry to hear you are facing these BSOD's. Can you please send the following dump files: C:\Windows\Minidump\021221-28142-01.dmp C:\Windows\Minidump\021221-15693-01.dmp C:\Windows\Minidump\021321-19968-01.dmp C:\Windows\Minidump\021321-21762-01.dmp C:\Windows\Minidump\021421-17284-01.dmp C:\Windows\MEMORY.DMP Thank you 1 Link to post Share on other sites More sharing options...
Sron Posted February 16, 2021 ID:1439158 Share Posted February 16, 2021 @nikhils My zip file is to large Link to post Share on other sites More sharing options...
Porthos Posted February 16, 2021 ID:1439160 Share Posted February 16, 2021 2 minutes ago, Sron said: @nikhils My zip file is to large Please upload it to WeTransfer and select the option to send the file as a link from the options menu available by clicking on the circular ... button on the page and provide us with the link to the file 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 16, 2021 Root Admin ID:1439162 Share Posted February 16, 2021 If needed here are images for selecting a link in WeTransfer Spoiler Upload File(s) to WeTransfer: Visit WeTransfer.com Click on I Agree Click on Manage Cookies Uncheck all the cookies and other Ad settings Click the triple dots for more options Select the Link option "Get transfer link" - then click the Message and enter a message. Click on +Add Files - Browse to the location of the file and double-click on it or click once on it and select Open Click on Get a link to send the file and get the link to post back Once the transfer completes, click on Copy link Once you receive the Copied! message please save in notepad so you can post the link into your next reply 1 Link to post Share on other sites More sharing options...
Sron Posted February 16, 2021 ID:1439187 Share Posted February 16, 2021 Here you go https://we.tl/t-978Rr9MY4D 2 Link to post Share on other sites More sharing options...
nikhils Posted February 16, 2021 ID:1439225 Share Posted February 16, 2021 Thank you for the logs @Sron Link to post Share on other sites More sharing options...
nikhils Posted February 17, 2021 ID:1439421 Share Posted February 17, 2021 Hello @Sron Just a quick question. If you disable the NamecheapVPN or temporarily disable the same, do you still continue to experience the BSOD's? Just as a quick test. Please let us know. Link to post Share on other sites More sharing options...
Sron Posted February 17, 2021 ID:1439456 Share Posted February 17, 2021 @nikhils Yes Link to post Share on other sites More sharing options...
nikhils Posted February 17, 2021 ID:1439457 Share Posted February 17, 2021 Thank you @Sron We are looking into this issue currently Link to post Share on other sites More sharing options...
Sron Posted February 19, 2021 ID:1439906 Share Posted February 19, 2021 I thought I'd mention that I only turn on the VPN about 10% of the time. After each time I use the VPN I shut down my system, go about my life and later I turn the computer back on. I've made sure that there are no files or drivers from the VPN that are still running and I still get the BSOD Link to post Share on other sites More sharing options...
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