AdvancedSetup

The process is normal. It connects our Browser Guard extension in a Web browser to the main product as needed. Having it be an issue is not normal and why again I ask you for the logs. We have over millions and millions of users using the product daily and as you can see even from a post years ago only a handful of customers had an issues. Please gather some logs and we'll attempt to assist you. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you

Please humor me and try to upload the log file again. C:\Windows\debug\msert.log I'm sorry but nothing from 2008 or 2009 would apply to any computer today. You can see here the computer has been replaced BIOS: AMI F.12 03/23/2020 Motherboard: HP 84DB Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz Percentage of memory in use: 39% Total physical RAM: 32643.97 MB Available physical RAM: 19730.63 MB Total Virtual: 34691.97 MB Available Virtual: 18746 MB If you're truly still bothered then do a CLEAN install of Windows Clean Install Windows 10 & 11 (2024) https://answers.microsoft.com/en-us/windows/forum/all/clean-install-windows-10-11-2023/1c426bdf-79b1-4d42-be93-17378d93e587

This may be a False Positive I see you're attempting to use TikFinity on your system. Please locate and upload this file to https://virustotal.com and have them scan it. The post back the URL to the detection link C:\Users\crist\AppData\Local\tikfinity\app-1.04\TikFinity.exe You may need to enable showing hidden folders to see that location Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Thank you @CafeSoxo

The driver update worked this time. There are no longer any entries showing the missing drivers, so that's good. @mrmo Overall the logs look much better now, but still need a few other checks and clean up Please run the following fix NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program: FRSTEnglish.exe Save the attached file: FIXLIST.TXT to this folder C:\Users\Mohamed\Desktop\ NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks

Yes, there are some infections that do cause that as well. Why I recommended the AV Block Remover If you're satisfied all is good I'll go ahead and close your topic. If you'd like us to review the system further, please let us know @Tricki007 Thank you

Good day @pnw_hacker I've split your post to it's own new topic. Please get us some logs for review. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you

I have sent another request for support to assist.

Thank you @Greendragon greatly appreciated, but no need. We're very glad we were able to assist you. Take care and have a wonderful weekend

Please temporarily disable real-time protection from ESET AV and run the following AV Block Remover: Download the utility archive from one of these links: AV block remover or from a mirror Extract the archive to any folder on your computer (the executable file should be in a subfolder with a random name, not on the desktop or in the Downloads folder) Rename the file AVBR.exe (for example: AV_b_r.exe), or use a version with a random filename Right-click the renamed AVBR.exe file and run as an administrator Wait for the utility to finish; the computer will be automatically be restarted. If this method doesn't work, run this tool from another folder, NOT from your Desktop or Downloads folder (use any other folder If the malware still blocks the utility, then try to run it in Safe Mode with Networking In the utility folder, a file named AV_block_remove_date-time.log will be created Attach that file in your next reply

You're quite welcome Take care

Please open ESET Security and check for updates. Then do a Full system scan and let me know if it finds anything or not

We should be finished Excellent, glad to hear all is well again. I'll go ahead and close your topic now and wish you well. Please follow the directions below to remove the logs and tools we've used. If any are still left after that you can manually uninstall or delete them. Take care and stay safe out there. Try to follow as much of the advise below as you can as well. Let's go ahead and do some clean-up work and remove the tools and logs we've run. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log will open in Notepad titled kprm-(date).txt. You can close it. We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

The logs do not indicate any obvious threat at this time. Please open Avira and check for updates and do a Full system scan and let me know if it finds anything Please Uninstall, Update, or otherwise address the following as appropriate for your computer TeamViewer v.15.2.2756 Warning! Download Update Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532 v.14.36.32532.0 Warning! Download Update OpenOffice 4.1.5 v.4.15.9789 Warning! Download Update Please uninstall the following ---------------------------- [ UnwantedApps ] ----------------------------- Avira System Speedup v.7.4.0.511 << Hidden Warning! Suspected demo version of anti-spyware, driver updater or Then RESTART the computer and check for Windows Updates and install any found

Hello @BarBrawllin If you rebuilt Windows that quickly it's unlikely they time to do anything Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: Please pay close attention the the instructions in all of the following links. If you have not done so already - Enable System Protection and create a NEW System Restore Point Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Please run the following scans: Please pay close attention the the instructions in all of the following links. Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Thank you

You can try. If it does alert, click to add it to exclusion I wish I could be more helpful but I would never let this software onto any of my systems so I don't have a list of all the blocks it might trigger. Thank you again