Jump to content

AdvancedSetup

Root Admin
  • Content Count

    82,661
  • Joined

  • Last visited

About AdvancedSetup

  • Rank
    Staff

Contact Methods

  • Website URL
    https://www.malwarebytes.com

Profile Information

  • Location
    US

Recent Profile Visitors

361,696 profile views
  1. Great that log looks good. It was able to remove the bad items and found and fixed some corrupted Windows files. Please download and run the following Kaspersky antivirus scanner to remove any found threats Kaspersky Virus Removal Tool Let me know if it finds anything or not
  2. Okay, please try the following file fixlist.txt Thanks
  3. Please uninstall the Internet Download Manager Then reboot and post back new FRST logs
  4. Please try refreshing the browser or trying a different browser. If that does not work then try restarting the computer and then try a different browser.
  5. Please uninstall the following software - go to Control Panel, Programs, Uninstall - once we're done you can reinstall if you decide to Bonjour CCleaner Java 8 Update 241 Then run the following fix after you have removed the above items and rebooted the computer. Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from. NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks
  6. From an elevated Admin command prompt you can run the following to remove the service if it's still actually there. SC DELETE AfVpnService You should get a success message. If you need further instruction on how to do let me know. The following are tips to help you better protect your data and privacy. No need to rush and do them all, but bookmark and read, review, and watch some videos as you have time. https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Thank you
  7. Please temporarily uninstall CCleaner - most Experts no longer recommend the program, but the choice is yours if you wish to reinstall when done. Please temporarily set your DNS to Google Public DNS https://developers.google.com/speed/public-dns/docs/using Then run the following please. Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from. NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks
  8. Please download Firefox and use Firefox. Don't make any changes to Firefox just use it with its default settings. https://www.mozilla.org/en-US/firefox/new/ https://www.mozilla.org/en-US/firefox/all/#product-desktop-release
  9. Hi @KeithWalton Let me have you temporarily uninstall McAfee VirusScan - please go to Control Panel, Programs, Uninstall - Once we're done you can reinstall if wanted Please also uninstall the following: Bonjour Java 8 Update 241 McAfee Security Scan Plus Temporarily set your DNS to Google Public DNS https://developers.google.com/speed/public-dns/docs/using Once you have removed McAfee ViruScan and the other items and have restarted the computer please move on and complete the fix below. Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from. NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks
  10. Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking. I would suggest a free scan with the ESET Online Scanner Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes When prompted for scan type, Click on Full scan Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log. If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at bottom). Press Continue when all done. You should click to off the offer for “periodic scanning”.
  11. Windows Resource Protection found corrupt files and successfully repaired them. I would recommend you download this application and scan for outdated software Patch My PC Home Updater https://patchmypc.com/home-updater PatchMyPC Home updater software Review on YouTube https://www.youtube.com/watch?v=XxwuxtcEN3s I'm heading to bed, very late and well past my bed time. I'll check back on you more tomorrow or on Monday Cheers
  12. Obviously nothing is 100% but I'm not aware of anyone losing data from an in-place update reinstall. Again, if the data is very important to you then it would be wise to take the time to backup to the Cloud or consider purchasing some type of external USB backup device.
  13. I notice you have this driver set but I don't see Bitdefender listed as part of installation. Is this possibly a left over driver that did not get removed from an uninstall of Bitdefender? S3 AfVpnService; "C:\Program Files\Bitdefender\Bitdefender VPN\hydra.sdk.windows.service.exe" [X] Please download the following tool and have it scan for program updates. You can go through the list and uncheck items you don't want to update. By default it will not uninstall old applications so if you end up with 2 versions you'll need to manually go uninstall one of them Patch My PC Home Updater https://patchmypc.com/home-updater Let me know what program updates it finds. After updating your programs reboot the computer and let me know if you're still having any issues. I would also highly recommend that you consider reducing the amount of extensions being used in your Firefox browser. More than about 8 and you're going start noticing slow downs in general
  14. Okay, let's run these scans again please and we'll take a closer look. Please run the following steps and post back the logs as an attachment when ready. Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed. If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download. STEP 01 If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Double-click to run the program Accept the End User License Agreement. Wait until the database is updated. Click Scan Now. When finished, if items are found please click Quarantine. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach or Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time Please attach the Additions.txt log to your reply as well. On your next reply, you should be attaching frst.txt and additions.txt to your post, every time. Thanks
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.