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  1. Malwarebytes 3.2.2 hangs every time...

    Please visit this web page and read the ComboFix User's Guide: Once you've read the article and are ready to use the program you can download it directly from the link below. Important! - Please make sure you save combofix to your desktop and do not run it from your browser Direct download link for: ComboFix.exe Please make sure you disable your security applications before running ComboFix. Once Combofix has completed it will produce and open a log file. Please be patient as it can take some time to load. Please attach that log file to your next reply. If needed the file can be located here: C:\combofix.txt NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.
  2. Malwarebytes System Tray Icon Missing

    The better option would be to stop your other security software while installing our program. Then all the correct settings would be made and you would not need to manually make exceptions. Thank you
  3. Trying to remove Avira

    Okay, so it turns out that Avira comes with a launcher that tries to get you to install other Avira products. It runs on startup. It also comes with a Shopping Helper so instead of trying to uninstall Avira as one would think, you need to first uninstall the Shopper, then the Antivirus, then the Avira program. At this time your computer should now be free from Avira. If there is anything else please let me know. Take care and stay safe out there. Backup Software Ron
  4. Runtime error 49:120 certificate issue?

    Thanks @Slartibartfarst but you said our link was giving you an older version: mb3-setup-consumer- I simply asked for information to find out why that would be. If you're getting the correct file mb3-setup-consumer- Then everything is okay. If you're using a RAM drive, then yes. That is an issue. The installer does not support the use of a RAM drive. But that has been true for a long time now, so it should have been an issue for you before as well. If you temporarily boot without the RAM drive and install Malwarebytes it should install just fine. Then you can re-enable it and reboot again. Thank you again Ron
  5. Thanks Tracy, no - I don't think it would make any difference at this point either. It's late for me so I'm going to head out, but will check with others tomorrow and see what we find. Thanks Ron
  6. Understood. Since we've done this work, let me get a new set of logs as you did in your first post and I'll look at those logs and ask someone from our QA Team to take a look as well and see if we can figure out what's causing the issue here. Thanks Ron
  7. The computer does not look to be infected. The issue appears to just be that you're using Vuze which is P2P - Peer 2 Peer software that connects to many known infected networks from time to time as part of it's normal process of sharing files. As I'm sure you're aware, the vast majority of P2P file sharing is illegal in most Countries and it a good way to get your computer infected. I would highly recommend against it's continued use, but it's your computer and your potential risk to be caught by authorities. So, you're decision to use or not. Due to how Vuze works I'm not sure if adding the program to exclusions will stop the blocks or not. You can try adding the program to exclusions though and see if it works. Thank you Ron
  8. Quitting Malwarebytes causes reboot

    Hello @nicoX and Please read the following and post back the requested log and we'll review to see if we can find out what's going on. Thank you Ron
  9. Hello @Raf1190 and Please run the following steps and post back the logs as an attachment when ready. STEP 01 If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan. When finished, please click Clean. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Copy its content into your next reply. STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Ron
  10. Runtime error 49:120 certificate issue?

    Please check your DNS settings and/or possibly try using Google Public DNS. Not sure how you're getting that download as it's very old. The latest version download should come back as: mb3-setup-consumer- I can zip and attach if you like, but perhaps we should find out which site you actually downloading from so that we can check on our end why it's supplying an older installation file. From a command prompt you can type the following: nslookup That should tell us which server you're getting the file from. In my case: Name: Address: Aliases: nslookup Name: Address:
  11. Trying to remove Avira

    Please check your private messages Ron
  12. Trying to remove Avira

    It's possible. I know they did have differences in previous Windows versions. I know Microsoft tries to cut corners so it is annoying to find that sometimes there are little differences like this. I rarely install or setup a home version because for the most part the tools can remove on their own. Let me research a bit more. We can try some other tools, or methods if needed.
  13. Still infected

    Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  14. Still infected

    Thank you sir. I'll go ahead then and close your topic now. Cheers Ron
  15. MBAM and Compatibility Mode?

    It will remove all quarantined objects. There will be nothing left of the previous installation. It removes all logs, files, quarantine, etc.