AdvancedSetup

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About AdvancedSetup

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    Staff

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  • Website URL
    https://www.malwarebytes.org

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    US

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  1. Malwarebytes 3.2.2 hangs every time...

    Thanks for the log. Please run the following. NOTE: This will run a full disk check. This can take a long time to run, but please let it run. Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Ron
  2. MBAM and Compatibility Mode?

    Let me get a set of FRST logs please. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Ron
  3. Unable to contact license server

    You're having an issue with IPSEC which could potentially be the cause. Please run the following and reboot and let us know if you're able to activate the program or not. Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Ron
  4. Sorry for the delay @Hefirb The computer does not appear to be infected. It looks like your hard drive is going bad. I would highly recommend you backup your data and then replace the hard drive with a new one. System errors: ============= Error: (10/14/2017 03:27:11 PM) (Source: Disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Backup Software
  5. MB blocking svchost.exe malicious website

    Okay, let's start out with a new scan and new logs please. Please run the following steps and post back the logs as an attachment when ready. STEP 01 If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan. When finished, please click Clean. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Copy its content into your next reply. Make sure it's the Clean log, not the scan log. STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Ron
  6. c /windows/system32/rpcnetp.exe

    Hello @stevemj3dguy Can you please upload the actual log file from the detection. Thank you
  7. Malware Help - Trojan / Backdoor

    Hello @Stingray1984 I'm sorry for the delay. My wife was hospitalized for emergency surgery. I've been out of work until recently and trying to catch up on my old topics. Did you still need help with this? Ron
  8. Hello @sparta I'm sorry for the delay. My wife was hospitalized for emergency surgery. I've been out of work until recently and trying to catch up on my old topics. Did you still need help with this? Ron
  9. I got fooled by firefox critical patch

    Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  10. Cannot start MB Free Home Version

    Okay, sorry we were not able to assist you further. I'll go ahead and close you topic then. Take care Ron
  11. "Invalid IP Config" errors

    Sorry for the delay Wendy. @Wendysmith My wife was hospitalized for emergency surgery and I'm just recently getting back to work and following up on previous topics. Thank you for the update and I'm glad all is working well again for you. Take care and stay safe out there. Ron
  12. MB blocking svchost.exe malicious website

    Hello @djkeefer I'm sorry for the delay. My wife was hospitalized for emergency surgery. I've been out of work until recently and trying to catch up on my old topics. Did you still need help with this? Thank you Ron
  13. Malwarebytes 3.2.2 hangs every time...

    Please visit this web page and read the ComboFix User's Guide: Once you've read the article and are ready to use the program you can download it directly from the link below. Important! - Please make sure you save combofix to your desktop and do not run it from your browser Direct download link for: ComboFix.exe Please make sure you disable your security applications before running ComboFix. Once Combofix has completed it will produce and open a log file. Please be patient as it can take some time to load. Please attach that log file to your next reply. If needed the file can be located here: C:\combofix.txt NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.
  14. Malwarebytes System Tray Icon Missing

    The better option would be to stop your other security software while installing our program. Then all the correct settings would be made and you would not need to manually make exceptions. Thank you
  15. Trying to remove Avira

    Okay, so it turns out that Avira comes with a launcher that tries to get you to install other Avira products. It runs on startup. It also comes with a Shopping Helper so instead of trying to uninstall Avira as one would think, you need to first uninstall the Shopper, then the Antivirus, then the Avira program. At this time your computer should now be free from Avira. If there is anything else please let me know. Take care and stay safe out there. Backup Software Ron