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AdvancedSetup

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About AdvancedSetup

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    https://www.malwarebytes.com

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    US

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  1. Hello @michmeik Please run the following steps and post back the logs as an attachment when ready. STEP 01 If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan Now. When finished, please click Clean & Repair. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Ron
  2. Support says they will respond soon. I will go ahead and close this topic now as Support will assist you. Thank you for contacting Malwarebytes Ron
  3. Hello @bwd7585 To start off we'll need to gather some logs please. Once you've uploaded someone will review the logs and get back to you. If no one has replied within 24 hours after upload please send me private message reminder. Please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system security. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. Thanks in advance for your patience. Ron
  4. Hello @amoya Please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system security. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. Thanks in advance for your patience. Ron
  5. I have asked Support to take a look and assist. Thank you Ron
  6. Our Support team reports they were able to assist you with this issue. As such, I will go ahead and close your topic now. Thank you for contacting Malwarebytes Ron
  7. Hello @COZ Support will reach out to you to assist. I will go ahead and close your topic here since Support is assisting you. Thank you for contacting Malwarebytes Ron
  8. Hello @evonaspen Thank you for opening a support ticket. One of our Agents will be reaching out to you soon to assist you. Ron
  9. The forum software has nothing to do with that. It is some setting in your browser that controls that. You can try another browser and it should not happen. Just need to find the setting and fix it in your browser. Ron
  10. Thanks. I've asked someone to review and get back to you. Ron
  11. I'm sorry but unless you block out all of the license it will be removed. If you provide me the ticket number I can review for you. Thank you again Ron
  12. Hello @very_upset I'm sorry to hear that you're having issues with the license. Have you opened a ticket with our Support ? If you can provide me the number I can check on it for you. Thanks Ron
  13. If that is correct, something is consuming 100% of the Disk I/O which you should be able to see in your Task Manager
  14. Please try the following program and see if they match HWMonitor https://www.cpuid.com/softwares/hwmonitor.html http://download.cpuid.com/hwmonitor/hwmonitor_1.40.exe
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