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  1. Hello @JGarnett If you're unable to get a response from Chat or Support please send me a private message with your ticket number and email address used and I'll check on it for you. Thank you Ron
  2. Okay, this topic is going way off topic. This is not a General PC support issue. I'm going to close this topic. If you have this infection please open a NEW topic in the Malware Removal forum and someone will assist you with one-on-one support. https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/ Thank you
  3. Even Google Drive warns you it is a deceptive file and not to download it. How many applications need to warn a user before they stop and delete it.
  4. Actually was able to confirm that page load times have slowed today. I've sent a note to the Development Team to let them know. Not sure what's causing it as it was not happening before.
  5. Actually was able to confirm that page load times have slowed today. I've sent a note to the Development Team to let them know. Not sure what's causing it as it was not happening before.
  6. Hello @woodeey1 I would highly recommend doing a clean up of Google Chrome. Actually I'd suggest not using Chrome but if you're going to then try cleaning it and let us know if that helps. I've tried both an old installation of Chrome as well as a fresh new install and both work quickly for me. Thanks Ron
  7. Hello @TimLawrence I do not see any obvious signs of an infection. A couple of more minor issues. Your Lenovo software is crashing. The following topics may potentially help you to resolve the issue if it continues. Error: (09/18/2019 09:33:02 AM) (Source: Application Error) (EventID: 1000) (User: ) Description: Faulting application name: Lenovo.Modern.ImController.PluginHost.CompanionApp.exe, version:, time stamp: 0x5c2fc902 Faulting module name: unknown, version:, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00007ff7f9361150 Faulting process id: 0x3088 Faulting application start time: 0x01d56e2df8b8d02c Faulting application path: C:\Program Files\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.CompanionApp.exe Faulting module path: unknown Report Id: cabe720c-558d-4095-839a-a288935de7c0 Faulting package full name: Faulting package-relative application ID: https://www.file.net/process/lenovo.modern.imcontroller.exe.html https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/HELP-lenovo-modern-imcontroller-pluginhost-is-it-a-virus/m-p/3320146 Your Firefox browser has some type of policy set on it. You may want to remove any policies from Firefox FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION I would suggest cleaning up Google Chrome - please follow the directions from the following topic. Let me know how things are after that. Thanks Ron
  8. The support link to fill out the form is below. Please let us know if you have any further issues filling out the form https://support.malwarebytes.com/community/contactsupport/pages/home-support Thank you Ron
  9. Hello @OzBoz We have a test build of the standalone MBAE that you can use. This should stop the blocking alert. You will need to disable the current Exploit protection module in Malwarebytes and then install and run this standalone Consumer version. NOTE: This is a test, beta build and should not be used long term. Once it has been fully tested it will be updated in the main Malwarebytes product as well. https://malwarebytes.box.com/s/hvlkhgbzltvkxwgydwufc8k0ng0t2n2k If you have any questions please let me know. Otherwise, I hope this corrects the issue you're reporting and I await your reply. Thank you again Ron
  10. Please follow the directions from the following topic and let us know if that corrects the issue or not. Thank you Ron
  11. Hello @comdude2 Please follow the directions from this article and post back your log so that we can review https://support.malwarebytes.com/docs/DOC-2396 Thank you Ron
  12. Hello @MollyDarknet I'm not showing any blocks on either site. If you're seeing them can you please check for updates within Malwarebytes and let us know if that corrects the issue for you. Thank you Ron
  13. The idea is to improve Malwarebytes Browser Guard in this forum not use another blocker (I am a fan of uBlock Origin as well and I do use it) Can you please provide examples of said Ads? I only see 2 items that I'd consider Ads but they are Service oriented 1st level that I don't think we currently block. However, once I click on a video I am not getting any other Ads, Banners, etc as you describe. What operating system are you on? What version of Firefox are you using? What version of Malwarebytes Browser Guard are you using?
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