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  1. Agreed and with millions of users the vast majority are working without issue. Computers and malware removal / protection is complex as their are so many various different hardware and software configurations out there. As with all software, we too continue to work on issues for customers as we get reports. Thank you
  2. From the RSA Conference Where the World talks Security Consumer DNA Testing Kits Are a Privacy Risk Now and In The Future Posted on Jan 22, 2020 by Wendy Zamora Consumer DNA testing kits are a well-intentioned but ultimately dangerous booby trap into which millions have already fallen, the repercussions of which are not yet fully realized today. If the point of testing your DNA is to understand your personal past, we’d all be wise to remember other lessons history has taught us and keep some information under the cap. A seemingly innocuous decision could have lasting ramifications on data privacy, security, employment, insurance and health—plus invite legal woes, deep state surveillance and possible threats to the very freedom we all take for granted today. But let’s start with the accuracy of the tests themselves. Please continue reading... https://www.rsaconference.com/industry-topics/blog/consumer-dna-testing-kits-are-a-privacy-risk-now-and-in-the-future
  3. It sounds like you have 2FA (Two Factor Authentication) enabled. Which site does it do that on? Google itself or some other site. I'm off work so will check back on you on Monday unless I get a free moment on the weekend. Cheers and have a great weekend @ReconScout
  4. No, this latest CU update does not address the PhotoShop issue. Hopefully if possible that fix may be in the next CU update. For now you'll need to continue to add the file as an exclusion.
  5. How was the issue resolved @Barbfg Can you please provide details so that others that come along and read may benefit as well Thank you
  6. Just to confirm. I have SnagIt as well on Windows 10 Pro x64 and I am not having an issue creating captures. What steps are needed to recreate this issue?
  7. It depends on what information you have. You can typically report it here or if needed you can send me a private message with the information.
  8. Thank you for the logs @ReconScout How is the computer running now? How is Malwarebytes running now?
  9. My wife loves Rod Stewart so I took her to see him in Las Vegas a few years ago. She really enjoyed it and it was a pretty entertaining show
  10. I've reported this to our Development Team. Waiting to hear back from them
  11. The Event Logs say that your router will not allow your current computer name to claim the IP address it wants. The name "DESKTOP-8IQQJTK:0" Please change the name of your computer. Do not use more than 14 characters in the name. Do not use any of the following reserved names : CON, PRN, AUX, NUL, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, and LPT9, colon:, semi-colon, Rename Windows 10 PC Go to Settings > System > About and select the Rename PC button in the right column under PC. Then type the name you want to rename the computer For now please reset your DNS provider to use Google Public DNS Configure your network settings to use the IP addresses and as your DNS servers. https://developers.google.com/speed/public-dns Please review the following website and read it before continuing and then do a Hard Reset back to Factory Defaults for your router. This information is only for resetting the router DO NOT erase, install, or update the firmware, just reset your router to factory defaults. You should visit the manufacturer's website for your router and download their user or installation guide and review it as well. WARNING!! - Make sure you read and follow directions properly. Failure to read and follow directions can result in damaging your router Reset And Reboot Hard reset or 30/30/30 Once you have completed the steps above then run the following fix Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks
  12. Please do not post anymore screen shots. More than a few is spamming. Once I can find your logs in here I'll take a look Thank you
  13. Please open an Admin command prompt and run the following. Pressing the Enter key after each line. Each process may take up to 20 minutes or more to complete. Let us know if there are any errors or issues. sfc /scannow DISM.exe /Online /Cleanup-image /Restorehealth Once it is completed then check and see if you're able to install
  14. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
  15. Great, glad that helped. I will go ahead then and close your topic now but if you do find you need further assistance please don't hesitate to start a new topic Thank you
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