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AdvancedSetup

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  1. Find my premium license key https://support.malwarebytes.com/docs/DOC-1264 Create your My Account profile https://support.malwarebytes.com/docs/DOC-1036 Once setup is complete, you are logged into My Account, where you can: manage your subscriptions view your order history retrieve your license keys deactivate your licenses download the latest Malwarebytes software update your billing information Your My Account profile only shows purchases registered to your login email. You must set up a new My Account login for each email address you have registered with Malwarebytes. My Account Login Page https://my.malwarebytes.com/ Contact Malwarebytes Support https://support.malwarebytes.com/community/consumer/pages/contact-us If you do need additional help please let us know and we'll be more than happy to assist you.
  2. That appears to be quite normal now on Windows 10 and there are a lot of similar posts about it. My own system does the same. You can use Process Explorer from Microsoft to confirm that nothing is really going on. Windows was not able to fix all it's files on the last run. Please run this new fix and let's see if it can fix it now. Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Ron
  3. Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Ron
  4. Great that log looks good. Please run the following 3 steps and we'll check to see if anything else is leftover that needs removing or fixing Please run the following steps and post back the logs as an attachment when ready. STEP 01 If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know in your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan Now. When finished, please click Clean & Repair. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach or Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here. Please attach the Additions.txt log to your reply as well. Thanks Ron
  5. Okay, so AdwCleaner did find and remove quite a bit which is good but you still need a bit more cleaning. You're running way too many antivirus programs. For now let's go ahead and remove all of them. Please go into Control Panel, Programs, Add/Remove and uninstall the following. 360 Total Security Avast Free Antivirus AVG Java 8 Update 40 McAfee Security Scan Plus Your Mozilla Firefox is very old. Please update to the latest version. Click on Help About Firefox and update it to at least 70.0.1 which should be current at the time of this post. Instead of stopping programs you may no longer want or use please consider uninstalling them. MSCONFIG/TASK MANAGER disabled items lists quite a few items you're stopping Once the above items have been removed and you've restarted the computer please follow the directions from this topic to clean up Chrome. Use another browser if needed to download and install Malwarebytes.
  6. Okay, go ahead and run MBAR following the instructions from the following topic. Once done we'll look at the entry for the firewall issue.
  7. Hi @Dylster The tool is very safe and if you do some searches on Bing or Google you'll see it is the tool of choice for doing malware and system discovery. Used as just a scanner it poses no threat. Using it in the cleaning mode can potentially be very dangerous if you're not sure what you're doing. You can read more about the tool and even how to use it on your own if you're so inclined. http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/ The point is that if you're not wiling to use such tools then it will be pretty difficult to assist you on any forum as everyone pretty much uses this tool nowadays. Thanks
  8. The files were not removed. They had what is called an Alternate Data Stream. It can have a valid use but that is rarely the case. Most users don't even know about them so when found I typically remove them as malware can also use them to try to hide. It is basically just a small bit of text added to files. How is the computer running now? Are there any obvious issues that you still need help with? The current log looks good Ron
  9. Hello @johnelderhumaita Have you checked your email spam folder? Did you use the same email address as you're using here on the forums? Thank you Ron
  10. Sorry for the delay @CK-01 I see that an Agent actually did just reply to your ticket recently. Please follow up with them. Thank you Ron
  11. No, please do not. They are just busy is all. They will reply to your current ticket @Ashenal96 Thanks
  12. I believe he more so meant your browser version. However, as was already said in another topic. This site is currently blocked by our main product due to a Trojan threat and is not due to any FP on the part of Malwarebytes Browser Guard
  13. Hello @AxelICIT Please review the following information which can help you to better manage your system privacy and protection. If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though) Help Secure your browsers You may be interested in using our new Malwarebytes Browser Guard to help protect your browser from items that uBlock or others don't target. Please install uBlock Origin for your browsers to better protect your system. FireFox, Chrome, Opera , Safari, Microsoft Edge AdBlock Plus for Internet Explorer How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018 This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings Delete Cookies Automatically Cookie AutoDelete plugin Chrome | Firefox Browser push notifications: a feature asking to be abused HTTPS Everywhere NOTHING TO HIDE documentary Review your email and Office choices Quit Gmail for free encrypted email - Tutanota Why ProtonMail Is More Secure Than Gmail LibreOffice - Free and open source office suite Use Password Management software Bitwarden KeePass Password Safe Make sure you use a strong master password Then set the key transformation settings (the link below helps provide information on how to choose good settings) https://pthree.org/2016/06/29/further-investigation-into-scrypt-and-argon2-password-hashing KeePass Password Manager: Full Detailed Setup (good YouTube video on setup and using Keepass but choose the Argon2 method for Key transformation) Encrypted Instant Messenger and Voice Calls Riot Signal Wire Wickr Me Follow-up Reading Everything you need to know about cybercrime 10 easy ways to prevent malware infection Keep your data backed up Thank you for choosing Malwarebytes as your preferred security protection software and tell your friends and family too. We're here to help. Ron
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