AdvancedSetup

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  1. Hello @tojong If you're certain that's what you want to do we can, but I'd suggest maybe trying the following and see if that helps to correct the issue for you. Steps 1. Open a CMD Window as an Administrator on the target server and enter the following commands: cd %windir%\system32\ lodctr /R cd %windir%\sysWOW64\ lodctr /R Note: This should not affect performance on the machine. This command resyncs the counter values. 2. Open up Regedit and navigate to the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PerfProc\Performance 3. Make sure that the value (if it exists) for the Disable Performance Counters is not 1. If the entry does exist and the entry is 1, change it to 0 or delete that entry within the key. ** PLEASE NOTE ** make sure you contact your system administrator before making changes to the registry, and make sure that you back it up before you delete it. 4. Restart the Windows Management service. Note: After completing the Microsoft instructions, a reboot is required.
  2. Let me have you try rebuilding the Performance Counters and see if that helps for some issues. Membership in the local Administrators group is required to complete this procedure. To rebuild the list of counters in the registry: Click Start, expand All Programs, and expand Accessories. Right-click Command Prompt, and then click Run as administrator. At the command prompt, type lodctr /r, and then press ENTER. That informamtion came from this link. Though it's listed for Windows Server 2008 R2 it typically applies to other OS as well. https://technet.microsoft.com/en-us/library/dd363642%28v=ws.10%29.aspx If needed you may need to run it from Safe Mode. Boot into Safe Mode with Command Prompt and try to enter the lodctr /r command from there if you get errors in Normal Windows For the Search issue you may have to manually open Windows Search and delete the current index and rebuild it. See if these links help further https://www.techwalla.com/articles/how-to-delete-a-windows-search-index http://www.thewindowsclub.com/windows-edb-file
  3. Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  4. If you've reset it's good for now. I'll go ahead and close up the topic for you now. As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers How do I disable Java in my web browser? - Disable Java A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data. Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor. How Malware Spreads - How did I get infected Best Practices for Safe Computing - Prevention of Malware Infection Avoiding those unwanted free applications A close look at how Oracle installs deceptive software with Java updates IAC / Ask.com toolbars Malwarebytes Unpacked Blog If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.
  5. Well if you've reset the computer then you should be done. There should not be any further issues. Is all looking okay?
  6. Please Run TFC by OldTimer to clear temporary files: Download TFC from here and save it to your desktop. http://oldtimer.geekstogo.com/TFC.exe Close any open programs and Internet browsers. Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning. Please be patient as clearing out temp files may take a while. Once it completes you may be prompted to restart your computer, please do so. Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files. Next, Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues. If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in. Internet Explorer How to reset Internet Explorer settings Firefox Click on Help / Troubleshooting Information then click on the Reset Firefox button. Chrome I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome. You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed. Then I need you to go to >> Google Sync << and sign into your account. Scroll down until you see the “reset sync” button and click on the button At the prompt click on “Ok”. . Reset Your Browser Settings . In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines) Select “Settings”. At the bottom, click “Show advanced settings…” Scroll down until you see “Reset settings”, Then click on the button “Reset Settings”. In the dialog that appears, click “Reset”. . Close Chrome and restart it and check it out for me please
  7. Our latest version of Malwarebytes is 3.x I'd recommend the following method to update to the latest version. Please uninstall your current version of MBAM and reinstall the latest version using the following guide. MBAM Clean Removal Process 2x Let me know if you need anything else, Thank you again Ron
  8. Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues. If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in. Internet Explorer How to reset Internet Explorer settings Firefox Click on Help / Troubleshooting Information then click on the Reset Firefox button. Chrome I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome. You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed. Then I need you to go to >> Google Sync << and sign into your account. Scroll down until you see the “reset sync” button and click on the button At the prompt click on “Ok”. . Reset Your Browser Settings . In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines) Select “Settings”. At the bottom, click “Show advanced settings…” Scroll down until you see “Reset settings”, Then click on the button “Reset Settings”. In the dialog that appears, click “Reset”. . Close Chrome and restart it and check it out for me please
  9. The computer reset should stop all of that. Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues. If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in. Internet Explorer How to reset Internet Explorer settings Firefox Click on Help / Troubleshooting Information then click on the Reset Firefox button. Chrome I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome. You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed. Then I need you to go to >> Google Sync << and sign into your account. Scroll down until you see the “reset sync” button and click on the button At the prompt click on “Ok”. . Reset Your Browser Settings . In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines) Select “Settings”. At the bottom, click “Show advanced settings…” Scroll down until you see “Reset settings”, Then click on the button “Reset Settings”. In the dialog that appears, click “Reset”. . Close Chrome and restart it and check it out for me please
  10. The computer may not be infected. It could simply be that your profile was corrupted. Once all is working well on your profile, try uninstalling and reinstalling Malwarebytes and then do a Threat Scan and post back that log please. Thanks again Ron
  11. Please install iTunes again. Then if there are errors installing let me know. Then reboot. Then try uninstalling it and if there are errors take a screen shot and let me know. Thanks
  12. Please go to the logs folder and either locate the log or go ahead and zip up all the logs and post them back and I'll take a look for you. Thanks Ron
  13. Please start Malwarebytes and run a Threat Scan and post back that log in text format. Then run the following afterwards. Please restart the computer first and then run the following steps and post back the logs when ready. STEP 01 Please download Junkware Removal Tool to your desktop. Shutdown your antivirus to avoid any conflicts. Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP. The tool will open and start scanning your system. Please be patient as this can take a while to complete. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next reply message When completed make sure to re-enable your antivirus STEP 02 Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your Desktop. Right-click on icon and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan. When finished, please click Clean. Your PC should reboot now. After reboot, logfile will be opened. Copy its content into your next reply. Note: Reports will be saved in your system partition, usually at C:\Adwcleaner STEP 03 Download Sophos Free Virus Removal Tool and save it to your desktop. Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View Log file (bottom left-hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found, please confirm that result. STEP 04 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks
  14. Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt
  15. Please run the following and let's see if it can fix a couple items for you. Please visit this web page and read the ComboFix User's Guide: Once you've read the article and are ready to use the program you can download it directly from the link below. Important! - Please make sure you save combofix to your desktop and do not run it from your browser Direct download link for: ComboFix.exe Please make sure you disable your security applications before running ComboFix. Once Combofix has completed it will produce and open a log file. Please be patient as it can take some time to load. Please attach that log file to your next reply. If needed the file can be located here: C:\combofix.txt NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.