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  1. Hello @MartinHT Let us get some logs please. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you
  2. Hello @kjl Please post the requested log posted by @Porthos if that won't run then go ahead and run the following instead. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you
  3. No, we would need the actual link. But regardless. The way the software works is that it will leave a link automatically for 24 hours on any topic that is moved to another location. As indicated by those arrows. But we've also had a lot of users lately that have requested we delete their data so we have. Then when you go to click that link the file does not exist to read and that potentially may be what you're seeing.
  4. Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks
  5. Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks
  6. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you
  7. The title does not matter. I'm going to assist @Maurice Naggar and take over this topic @Skier Please temporarily uninstall Malwarebytes using our MBST tool. However, please do not reinstall the program at this time. When prompted, decline and do not install Malwarebytes until I ask you to. Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool Once that is done please restart the computer one more time and then run the following for me and attach back both new logs. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you
  8. No problem. Microsoft is scaling out the updates so it might be a while before it's offered. The one you did was just a minor update for some micro code https://support.microsoft.com/en-us/help/4497165/kb4497165-intel-microcode-updates How is the computer running now?
  9. Please use the MBST tool to uninstall Malwarebytes at this time. Do not reinstall when asked. Decline the option when asked to reinstall for now. Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool Restart the computer and then run the following fix. If Windows Defender or Smart Screen attempts to stop or block the tool then tell it go ahead proceed and allow it. If you have any open tabs on the browser that you want please make sure to bookmark them and that you know your passwords for all sites. This script will delete all cookies, cache, and temp files and empty the Recycle bin. It will also check and verify that all Microsoft files are valid and not corrupt. It will then also restart the computer and run a disk check to ensure the validity of your data integrity for the hard drive. Depending on the speed of the computer it may take 30 minutes or more to complete these tasks. Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks
  10. Hello @VonFlaffenHausen and Yes it's due to Chrome. Please follow the directions from the following topic and let me know if this corrects the issue or not. https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/ Thanks
  11. Hello @xmilitiax Please uninstall all versions of Java. Go to Control Panel, Programs, Uninstall Then follow the directions from the following topic. https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/ Once that is done let me know if the issue continues or not Thanks
  12. Hello @cool57 I will go ahead and attempt to assist you. It is quite possible that some type of hardware or software combination simply just will not work on your system and we will get some dump files for our QA team to review if that becomes the case. You can go ahead and remove all current logs if you like. We do not require any of the old logs or programs at this time. We will use new ones if or when needed. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you
  13. Microsoft has another big update coming. Windows 10 known as 2004 build. Have you updated to that version yet? How is the computer running now?
  14. Hello @Jazzbro77 Zoom has been actively working on updating security issues. If you're going to use the program make sure that you have the latest edition installed. https://support.zoom.us/hc/en-us/articles/360044307791-New-updates-for-May-30-2020 If you like we can have you run some scans to see how your computer is running and if there are any obvious issues or not. Just let us know. Are you on a Mac or Windows computer? Thank you
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