AdvancedSetup

Root Admin
  • Content count

    66,201
  • Joined

  • Last visited

About AdvancedSetup

  • Rank
    Staff

Contact Methods

  • Website URL
    https://www.malwarebytes.org

Profile Information

  • Location
    US

Recent Profile Visitors

330,923 profile views
  1. Hello @Raul1306 Please run the following steps and post back the logs as an attachment when ready. STEP 01 If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan. When finished, please click Clean. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Copy its content into your next reply. STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Ron
  2. Thanks @Porthos for the assist and thank you @jtan for the reply back. Glad the program is now working for you again. Ron
  3. Hello @aquadomus and I'm sorry, but the helpdesk is very swamped right now. Please send me a Private Message with your purchase information and I'll try to assist you. Thank you Ron
  4. Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  5. Great. Okay, I'll go ahead then and close your topic. Take care Ron
  6. Great, glad that took care of your issue and thank you @Firefox for the assist. Ron
  7. Please try restarting your computer and see if that helps or not and let us know. If that does not help, then yes, please post back the FRST logs as requested. Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to the disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually Please attach both logs to your reply if possible. Otherwise, you may copy/paste the logs directly if you have to, but an attachment is better. To save attachments please click the link as shown below. Then browse to where your file is located and select it and click the Open button. Then post a new topic here. After posting your new post, make sure you click the Follow button near the top right of this page, and select the option "An email when new content is posted Change how the notification is sent" so that you're alerted by mail when someone has replied to your post. Thank you Ron
  8. Hello @Hardhead Please send me a PM with your ID and Key details. I'll see what I can do. It's pretty late at night so may not be able to fix until tomorrow but I can check on it for you. But, it's really really late for you so you're probably sleeping now. Thanks Ron
  9. Hello @Adrian1701 and Please try restarting your computer and see if that helps or not. If you're still having an issue try a clean removal and reinstall of Malwarebytes Please read the following topic and then run the Malwarebytes Clean Removal tool mb-clean https://forums.malwarebytes.com/topic/196955-malwarebytes-mb-clean-tool/ Please read the following topic, and post back the FRST logs and we'll review and see what we can find Thanks Ron
  10. Hello @WAC You should have had an option for Use Last Known Good which should have started the computer up with the settings from when it last booted up good. This file is not an original operating system file and may be the cause. It needs to get replaced with an original file. C:\Windows\System32\rpcss.dll [2017-05-09 12:32] - [2017-04-17 07:37] - 0512000 _____ (Microsoft Corporation) 5E9F8D029D9B03110D835CBFC058068B Look at using the following to run the System File Checker http://lifehacker.com/5597854/use-system-file-checker-to-repair-your-unbootable-windows-pc sfc /scannow /offbootdir=d:\ /offwindir=d:\windows Let me know how one of those goes, please. Thank you Ron
  11. No problem. So is everything okay now or are you still having an issue with something? Ron
  12. Please download the attached file hkcu_console_fix.zip and save it to your computer. Then, locate the file and open it and double-click on the Registry fix inside and let it merge into the Registry to remove the bad entries created by this threat. hkcu_console_fix.zip Next, run the script fix below to fix the other portion of this threat. Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Then after both fixes, restart the computer and then open Malwarebytes and run a Threat Scan and post back that log too. Thanks Ron
  13. Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  14. Great, thanks Kara. I'll go ahead then and close your topic now, but if you do need help in the future please let us know. Take care and have a great weekend coming up. Ron
  15. It looks like it is probably due to the SmartApp Let's remove the proxy, remove the scheduled task, reboot and then run a new scan with Malwarebytes and if I'm right it should be gone now. Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Ron