AdvancedSetup

Are you using Wireless or Wired connection to your router? Can you please take a screen shot and show me which version of Malwarebytes you're using. Here is mine

Those are not installed and active threats. Those are PUP (Potentially Unwanted Programs) as they can potentially lead to a real infection or otherwise pose a risk to your security data. Highly recommend you review and try to follow at least some of the advice in my post #13 to help improve your privacy and data security. Is there anything else we can assist you with @jztflokzz

It will be okay regardless if ran from your Downloads folder or your desktop. We say to use the Desktop as it's often easier for users to locate the files. You can make your own temporary file and move FRST64.EXE and FIXLIST.TXT into that folder and run the Fix either way. When done please post back the log Thanks @Zelmax

Yes, that is a download from our MBST program that is used to help gather logs when needed. In your case we're just using MBST to do the removal and reinstall of our program. Please do that and let me know how it goes

Hello @Lost_Prophet144 Let's go ahead then and start by doing a factory reset on your router. Please review the following website and read it before continuing and then do a Hard Reset back to Factory Defaults for your router. This information is only for resetting the router DO NOT erase, install, or update the firmware, just reset your router to factory defaults. WARNING!! Make sure you read all instructions before performing any procedures. https://wiki.dd-wrt.com/wiki/index.php/Reset_And_Reboot https://wiki.dd-wrt.com/wiki/index.php/Hard_reset_or_30/30/30 I probably will not be back until Tuesday morning as Monday is a holiday but if possible I'll try to check back on you again during the weekend. Once you've done the factory reset on the router and set a strong password on it then do the following again after first restarting your computer. Please run the following steps and post back the logs as an attachment when ready. STEP 01 If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know in your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan Now. When finished, please click Clean & Repair. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach or Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here. Please attach the Additions.txt log to your reply as well. Thanks

Hello @bbbad Perhaps it's just a cookie issue but we can go ahead and scan the system to ensure there is no malware Please run the following steps and post back the logs as an attachment when ready. STEP 01 If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know in your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan Now. When finished, please click Clean & Repair. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach or Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here. Please attach the Additions.txt log to your reply as well. Thanks

Malwarebytes Support will have reduced staffing on Monday, February 17th to observe Presidents Day. As a result, response times may be delayed. We appreciate your patience and thank you for choosing Malwarebytes

Great. Glad you were able to remove it without issue. Let me have you do a clean removal and reinstall of Malwarebytes now https://support.malwarebytes.com/hc/en-us/articles/360038522234-Uninstall-and-reinstall-Malwarebytes-for-Windows-with-the-Malwarebytes-Support-Tool Take your time and be patient. Let me know if there are any issues with that

Okay, I'm off work now. Will check back on you again tomorrow morning. Cheers

Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks

Okay, nothing wrong with it as long as you're aware of it. This fix will also empty the following directories. If for any reason you do not want to clear one of these please let me know before running the fix script. In general all of it is temporary useless junk but want you to be aware the script will remove all of it. - Contents of Windows Temporary folder. - Contents of Users Temp folders - IE, FF and Chrome cache, Cookies and History. - Java cache - Recently opened files cache. - Flash Player cache. - Explorer thumbnail cache and network qmgr?.dat files. - Recycle Bin. - Edge Browser cache

Why do you have Amazon Corretto installed? Are you run something that requires Java?

Okay, thanks The logs indicate that you're system is having some issues with some services loading or shutting down. Including our program. I'm going to write up a small script to do some clean up and see if that helps. Give me a few minutes

Did you run the MBST tool about 3 days ago? The logs seem to indicate you did. Curious why it was run

No, the system makes it look that way. But, again, even if someone did there really isn't anything in there personal. It shows what software is installed and what processes are running, and what errors are being logged. etc.

No, not really but I've downloaded it to review and I've deleted the log so others cannot download it. Let me review and get back to you.

The file you uploaded seems to have not completed. Can you please try the upload attachment again Thanks

It may have just been slow for some reason loading up one of the protection modules. If you can upload the following logs we''ll take a look and see if something obviously wrong https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually Thanks

No it's not a Parent. The Parent in the tree is SERVICES - do not delete that one. Go ahead and delete the one you've found and selected. That is the correct option. Let me know if it won't delete

Do you know how to remove the entry in the Registry? If so and you know you're removing only the correct bad value, or key then go ahead and remove. If it is a Parent - Top key location then do not delete it. Show me a screen shot first please. Thanks

Sorry to hear @Winomite1312 Once the computers have been wiped and Windows reinstalled - make sure you back up your data to an external drive to allow much easier and faster recovery of your system and data. Cheers

Hello @Mgraniel0676 To get the latest CU update you'll need to enable beta updates

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Hello @Kilcreggan What is the model of your HP computer? Where did you see it say that it was incompatible? I would suggest maybe doing a clean removal and reinstall of Malwarebytes using our MBST tool. https://support.malwarebytes.com/hc/en-us/articles/360039023473 If that does not correct the issue then please go ahead and run the tool again as explained by @Porthos above and post back your logs. Thank you

I would assume that there is at least a much higher rate of exposure to the Flu for E-Scooter users depending on which Country you're using one.