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AdvancedSetup

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Everything posted by AdvancedSetup

  1. Hello @Bathory A Support Agent has replied to your ticket. Unless there is something else I believe your issue should now be addressed. If you do need additional assistance though please do reply to your ticket and let support know. Thank you again
  2. Due to how emoji's automatically change certain character inputs we are going to disable this automatic process. You can still use the editor to add an emoji on purpose if wanted. Examples: We often need to see which drive letter is being used. Emojis change that when automated C: would normally produce 😀 D: would normally produce 😧
  3. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you
  4. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you
  5. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you
  6. Right, wrong or otherwise, many cracks from years ago were often clean. Today there are few cracks that are clean. Many are simply trying to find ways to make your system a zombie or otherwise possibly encrypt your data making it impossible to recover without paying them. Here are some tips to help protect your computer and privacy. Staying away from P2P and cracks of any kind would be highly advisable lest one day you end up with all your data lost.
  7. Previously that was true, but I believe you should be able to manage most operations for payment and licensing via the My Account page. If you've not set that up already I highly recommend it. Again, someone should hopefully try to assist you tomorrow. Due to high volumes in support it would normally take a few days. https://support.malwarebytes.com/hc/en-us/categories/360002458094-My-Account
  8. Thanks, I'll follow up tomorrow as well then. Not sure what happened with your screenshot. It appears to be a broken upload for some reason
  9. Sorry to hear you're having issues. I've submitted an email request for review. Hopefully someone should be assigned to your ticket tomorrow to see if they can assist you. Thank you @Bathory
  10. Hi there @EducatePlease Can you please go ahead and run the FIXLIST using FRST as I posted in the following post. It will retrieve the OS version for us using multiple methods so that we can compare. Thank you again 👍
  11. I don't think there is harm in removing it but it's used by Windows as part of a few different apps when they need to do debugging to find issues. Distributed File System Replication (DFSR) is one of them that uses it If you do a Windows Safety Scanner or Defender offline scan it will probably store files there. My advice would be to leave it alone. It's a valid folder and not a secret, etc.
  12. That looks like Apps on the system not a download history Okay, I'm outta here Have a good one
  13. Can you go ahead and run a Threat scan and post back the new log from Malwarebytes so we can verify the logging is also updating correctly
  14. Excellent. Glad to hear the Windows Update appears to have corrected your issues. Is there anything else then that we can assist you with before we close up here? Thanks
  15. Simply setup an appointment with Apple and take your phone in and have them help you and check it out or explain what's going on.
  16. That's perfectly fine not to have all signed files. I have thousands of them. It's only an issue when it should be signed but it's not signed.
  17. Again, don't overthink the computer. There are thousands of Events and things going on with the computer all the time and it's quite normal. Deleting things or moving things because you read somewhere it a good way to mess up your computer. People mean well but the majority don't understand what they're really doing and cause untold issues with bad advice. Make sure you can verify information from at least two trusted resources otherwise be very skeptical about a potential issue or fix for one. Yes, your Windows Defender looks fine. Many reasons why a scan can be interru
  18. The Panther folder, located in C:\Windows contains the Windows setup log files from various setup phases. This folder is blue in color as it is a Compressed folder, the same color as any other compressed folder in Windows. Folders (and the files inside them) can be compressed in Windows to save disk space. It's normal. Leave it alone in general Open Windows Defender and it will show you.
  19. There are many ways to set up file backgrounds and when they change. Go check your settings or 3rd party tools. The iPhone has no connection to Windows at all. You can install iCloud for Windows to be able to manage but otherwise there is no direct connection between the devices. If you're using Microsoft OneDrive then you're more than likely struggling with how it works and doesn't work. Join the millions of other users. It has to be one of the most convoluted Cloud backup programs to understand. People that think they understand often are not correct. How to chan
  20. The file is from 2017 and simply reads data from your computer and compares it to a list of program updates available via an XML file within the program. You can open it with WinZip, 7-Zip, etc and look at it. https://www.virustotal.com/gui/file/6fbd17dc86e44b0a3fa4ab8d4d5cadd541bb67cc1dc505cc3c5b495eadd2946e/detection
  21. The log looks good. There is currently no evidence of anyone being on the computer. The Route table shows no abnormal entries. The Windows accounts show only your accounts. You can review your Event Logs to look for any signs of an intruder but currently I'm not seeing anything and multiple AV scans are showing no real obvious issues.
  22. Additional information - thanks @1PW Version 85.0, first offered to Release channel users on January 26, 2021 https://www.mozilla.org/en-US/firefox/85.0/releasenotes/ Firefox no longer supports Adobe Flash. There is no setting available to re-enable Flash support. New contributors to Firefox 85 https://blog.mozilla.org/community/2021/01/26/new-contributors-to-firefox-85/ Firefox 85 Cracks Down on Supercookies https://blog.mozilla.org/security/2021/01/26/supercookie-protections/ To further protect users from connection-based tracking, Firefox 85 also partitions p
  23. Hello @EducatePlease Can you also please run the following FRST script for me. Save the attached fixlist.txt file to the same location as the FRST program. Click the FIX button and wait for it to complete fixlist.txt Once completed it will save a new FIXLOG.txt and will also create a new Zip file on your desktop with today's date and time. Please attach the new FIXLOG.txt file and the zip file from your desktop to your next reply as well as the new mbst-grab-results.zip file If you have any questions please let me know Thank you
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