nikhils

Hello @jackimoya I don't think you need to make any additional changes to your system. Your 2nd HDD should be recognized when you run a scan.

Moving this thread to the Malware Removal section. One of our Agents will be able to help you with your issue.

Just curious did this happen after an upgrade to the Windows 10 fall Creators update?

Can you please follow the post below and send us the logs. We can take a look.

Hello @Lynandeng MB-Clean will deactivate the license for you and will automatically populate the license during re-install after reboot. It should not be a problem.

Hello @hushthehorus Can you please follow the forum post below and send us the logs. We can take a look into the issue. Thank you.

Glad to know , a clean re-install fixed the issue. Thank you.

Hello @dave1977nj Can you please follow the forum post below and send us the logs.

Please give us your thoughts/ feedback for the 3.3 build.

Hello @HadleyHope The next time you are using Malwarebytes and see the same issue can you please follow the forum post below and send us the logs. Thank you.

Couple of things can be done if the Web protection is not starting: 1. Reboot your machine. OR 2. Right click on the Malwarebytes system tray icon and click on "Quit Malwarebytes" and double click on the desktop shortcut to start the program again. We are aware of an issue with Web protection failing or not starting correctly and our next program update should fix that issue.

We have seen a few user's report that the latest Fall Creators update removed Malwarebytes. We are still trying to reproduce this issue in house. Thank you for the information.

Lets try a clean up and re-install to see if that fixes the issue. 1. Download the MB-Clean tool from : https://downloads.malwarebytes.com/file/mb_clean 2. Run the tool to clean up your existing product. Tool will ask you for a reboot. 3. After restart tool will download the latest Malwarebytes product again. Please let me know if that fixes the issue.

Hellp @opchiasm Using the forum post below can you please post the mb-check-results.zip log file. Thank you.

You are welcome.

Hello@Antec Malwarebytes 3.x is only supported for the 32bit version of XP and not the 64bit version. Please refer to the Technical Specificatios section: https://www.malwarebytes.com/premium/#tech-specs Thank you.

@TD351 The web protection issues you were/are seeing is not related to Zone Alarm. Its due to one of the updates issues which was identified. The fix in the latest build will be out the next week. Thank you for your patience and we apologize for the issues you have been facing.

Couple of things can be done if the Web protection is not starting: 1. Reboot your machine. OR 2. Right click on the Malwarebytes system tray icon and click on "Quit Malwarebytes" and double click on the desktop shortcut to start the program again.

It will be soon within the next week or so. I don't have an exact date for you. Thank you for your patience.

It will be soon within the next week or so. I don't have an exact date for you. Thank you for your patience.

Hello @Guenther_Bedoo You don't need to have a separate license for Anti Exploit. Anti Exploit is now a part of the Malwarebytes 3.x product and a license for MB 3.x should be enough. Thank you.

Let us know if you are still seeing the issue after reinstall.

Thank you for the update @SkeeterVT That's good to know.

Couple of things can be done if the Web protection is not starting: 1. Reboot your machine. OR 2. Right click on the Malwarebytes system tray icon and click on "Quit Malwarebytes" and double click on the desktop shortcut to start the program again. We are aware of an issue with Web protection failing or not starting correctly and our next program update should fix that issue.

What happens when you right click on the Malwarebytes systray icon and click on "Quit Malwarebytes" Then after 2 minutes double click on the desktop icon and start Malwarebytes again. Does web protection turn on when you do this? Thank you.