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Found 21 results

  1. I have purchased the annual license for Malwarebytes Premium. No problem installing VPN on Windows 10 desktop. It says I have up to 5 devices for installing. But when I attempt to install on IOS (iphone), I follow the instructions, but they do not work on the iphone as described. I want to use on iPad also. Both are up to date IOS. I would appreciate assistance please.
  2. I am not the person in charged of the Home WiFi security at home, but I received an offer today to install a clipboard application. Visiting their website I noticed they do not offer a secure connection. We have a private WiFi, Windows 10, Microsoft firewall, Malwarebytes Premium AND Zemana Antilogger. I use a password manager, usually copying and pasting passwords. It came to my memory a product I had checked before, Spyshelter, which Premium option offers Clipboard Protection. So, I am just wondering right now if I HAVE MISSED ANYTHING, suddenly out of curiosity. Anyone who can post an easy to understand and definite answer it will be greatly appreciated since my interest is not anything regarding having to deal with security issues anywhere/anyhow. https://youtu.be/tZeEcnkMD9w
  3. I am unable to schedule scans in Malwarebytes Premium. I generally schedule scans for 2:00 AM but no matter how many times I schedule the scan the schedule doesn't save properly.
  4. I have a desktop (Dell XPS 8930 SE, purchased last October) and a brand new Dell XPS 15 7590 laptop that I received Friday past. The 2004 version update has not yet been offered for the desktop, but it appeared on Saturday for the new laptop, so I let it update to 2004. There were immediate stability issues after the install and Bitdefender was having difficulties loading after reboots, but would eventually get itself, and its services, going after about five minutes. I should note that I did not do any cloning or restores to dissimilar hardware; all of the programs on the laptop, including Bitdefender and Malwarebytes Premium, were cleanly installed from scratch, after I had removed all of the Dell bloatware. Thanks to the information here in this Forum, I suspected that Malwarebytes Premium might be the issue, so I did enable beta updates, and the laptop updated to the beta version. There were still issues with Bitdefender loading (all exemptions added to both MBAM and BDTS as recommended here) but the stability issues were mostly resolved, so I went into the MBAM settings and disabled self-protection, and set a 120-second delay to start MBAM, which I thought would be enough time to allow Bitdefender to load normally, ahead of MBAM starting. All is now working fine on the new laptop, including Bitdefender and Malwarebytes. I just wanted to share my experience in case it might help others, since the posts here greatly assisted me to rectify the issues, without going down into many "rabbit holes" in the process of trying to identify what was causing problems for the new laptop. Have a great day. Regards, -Phil PS: Forgot to add that Fast Startup is ALWAYS disabled on my computers.
  5. I have been hit with an adware that pops up saying, "YOUR MCAFEE ANTIVIRUS HAS EXPIRED!" It covers almost one third of my desktop. I have never had McAfee. I paid $59.99 to get rid of this adware. I ran Malwarebytes Premium over and over and it did not help. Searching on line, I found the Malwarebytes AdwCleaner ("Malwarebytes AdwCleaner employs innovative technology engineered solely to detect and remove these unwanted hitchhikers. It’s the cleaner of choice for home users and technicians.") It did remove this adware -- but it keeps coming back, over and over. Has anyone else encountered this and found a solution? I did see a post someone made four years ago about this, so it appears this one has existed for a while. They received no replies on it, however.
  6. From https://forums.malwarebytes.com/topic/255169-win7-system-hijacked-through-firefox/?do=findComment&comment=1352928: Good question. https://www.malwarebytes.com/products/ positions Malwarebytes Browser Guard as supplemental to desktop security and mobile security. However there's a long tradition of people assuming that a desktop solution will be comprehensive, so I suspect that: many readers will not page down – many people simply do not discover Malwarebytes Browser Guard. From the blog post Browser Guard combats privacy abuse, tracking, clickbait, and scammers | Malwarebytes Labs: – quite verbose (five paragraphs, 163 words) followed by a large animated GIF. In retrospect it might have been better to have an unambigous "Yes" plus a link to relevant product information. However … … the product page https://www.malwarebytes.com/browserguard/ does not mention that it can/should be installed alongside desktop or mobile solutions. This page might benefit from a simple table – not too verbose – that lays out the additional protection when Malwarebytes Browser Guard is installed alongside a desktop or mobile solution. No mention of Malwarebytes Browser Guard at https://www.malwarebytes.com/mac/ or https://www.malwarebytes.com/premium/. ☑ https://www.malwarebytes.com/chromebook/#cms-section-2 does recommend installing the extension. The press release Malwarebytes Press Center - News & Events | Free Malwarebytes Browser Guard Combats Privacy Abuses, Tracking, Clickbait, Unwanted Ads and Tech Support Scammers: described Malwarebytes Browser Guard as a comprehensive browser security solution did not hint that the solution is supplemental (to desktop and mobile solutions). Side notes No RSS or XML feed for https://press.malwarebytes.com/ or https://blog.malwarebytes.com/. This can make it quite difficult for people to catch up on things. UX: the LOAD MORE button at https://blog.malwarebytes.com/ is unnecessarily far from the foot of the page, so I can't simply key End before using the button. It's necessary to key Page Up after going to the end. The product page describes Malwarebytes Browser Guard Premium but there's no such product (it's free, not premium).
  7. I came across the following post on Malwarebytes Premium with Windows Defender on the Microsoft forum: https://answers.microsoft.com/en-us/protect/forum/all/windows-defender-and-malwarebytes-for-windows-10/4dd0de10-eec1-4a67-b933-727cc5e931e5 Malwarebytes Premium has a real-time scan and on the Microsoft forum they discussed that any other real-time program Anti-Malware program will turn off Windows Defender,. My question is if this still true? If this is true, what is then the point in buying Malwarebytes Premium when Malwarebytes Free doesn't turn off Windows Defender?
  8. Hi there . I come up with an interesting issue with a new problem of the Malwarebytes version 4 beta . the problem is that when I had to double-clicking on MBAM tray icon to open the GUI and the program goes unresponsive (Malwarebytes not responding) and then it show the "MBAM" name in the header instead of the "Malwarebytes premium" so the MB v 4 beta it will either be crashed or unresponsive or even both at this point ! Has anyone’s facing the same issue ? here a screen grab of the problem my Malwarebytes version is 4.0.2 beta My OS is windows 10 home edition 64-bit
  9. I have Malwarebytes Premium 3.3.1. My Malwarebytes’ Web Protection is off, and it can’t be turned on. On Malwarebytes’ webpage “Malwarebytes for Windows Real-Time Protection turns off” Malwarebytes offers two workarounds for this: 1. Upgrade to the latest version of Malwarebytes. 2. Add Malwarebytes to your anti-virus’ exceptions. #1 is of no help to me, since I’ve already got the latest version. So I tried to implement #2. To declare exceptions in my anti-virus app, I can select processes from a list, or manually enter them. The only Malwarebytes process that appears in the list is C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe I selected this process and saved the configuration, and even rebooted, but Malwarebytes Web Protection still won’t turn on. So can anyone tell me what additional Malwarebytes processes I need to enter manually, in order to rectify the problem? Thanks for any help.
  10. Hi there. Like dozens of other MWB users, I have been getting that notification 'Real Time Protection Turned Off' and like dozens of MWB users I have reinstalled several times. Used the MWB tool to clean the program off to then reinstall. Rebooted dozens of times, and finally listed all the recommended 'exclusions' to Kaspersky (see screenshot). Nothing is working. I'm paid up PREMIUM for two years. For the first couple of months it was fine. Now I get the notification every day, several times a day. I have the latest version (reinstalled... again... yesterday). Please can you help me?
  11. For some reason MB Premium blocked PayPal right in my inbox. I created an exclusion for: epl.paypal-communication.com. Does anyone know why this is happening?
  12. I just purchased a 2-year license for 2 devices.The first time I purchased a license was last year (2 1-year licenses) and dealt with Cleverbridge. Now I have to deal with Avangate. Here are 2 screenshots which apparently contradict each other. So my account on the software shows auto renewal as not turned off, and my.malwarebytes account shows auto renewal as turned off. Does anyone know which is correct or how I can resolve this?
  13. I am unable to use the Renew Now feature. When I click on renew now, I end up with the following: File Not Found The page that you requested cannot be found on this server. This might have the following reasons: The link you are using is not valid anymore or wrong. You have not entered the URL correctly. The page does not exist anymore. If you have gotten to this page over a certain URL, please inform the owner over the page that offered this link so that he can update his page.
  14. I have Malwarebytes Premium. Can it be used as your only virus protection, without AVG or any other program?
  15. This appears to be a fairly widespread problem among users of Malwarebytes Premium, irrespective of which version they're using. In the Version 3.2.2 that I have loaded on my computer, it's the same old problem: The Real-Time Web protection feature will not start. This problem cropped up after I updated to the latest version of Windows 10. In addition to Malwarebytes, I have AVG Internet Security Version 17.7.3032 and Webroot SecureAnywhere Version, as well as the built-in Windows Defender Antivirus. I am well aware of the fact that many computer experts say one should not have more than one anti-virus or anti-malware software package on their computer, but it's a well-known fact that no single program can stop every single virus or malware or ransomware. Moreover, my computer -- a Lenovo ThinkPad X220 Tablet -- is connected to the Internet at home by an open (unsecured) Wi-Fi hotspot (Comcast), thus it's foolish, in my opinion, to have only one AV program. That said, I'm wondering if my problem is being caused by a conflict between Malwarebytes and AVG. I had to uninstall both Malwarebytes and Webroot in order to get AVG -- which I selected as my computer's primary security program -- fully functional before reinstalling them (Windows Defender, consequently, operates in passive mode). In any case, does Malwarebytes have a solution to this problem -- which seems to be quite widespread?
  16. Hi. Can anyone tell me if I have a ransomware infection and if so why Malwarebytes has or hasnt stopped it?? I have Malwarebytes Premium on Windows 7 and everything is up to date. This week I noticed my C drive suddenly losing its last 20G but weirdly fluctuating a bit around the last 100meg. I used a junk file removal tool which found and cleared the issue, restoring the 20G. Next day it happened again. In User/me/appdata/local/temp I found a 20G bunch of my movie .mov files from D drive with random letter/number additions to the filename and the .crypto extension. I deleted them thinking something to do with malfunctioning cloud backup. Luckily I screengrabbed the top of the list and my cloud backup support guy told me I was actually undergoing a ransomware attack. No Malwarebytes (ransomware detection switched on) or Eset Nod32 antivirus notifications were received and nothing showed up on scans I just ran using both tools. The few files from temp I screengrabbed all seem to be intact when I checked just now but maybe they were still being processed by ransomware when I deleted them. No demand received by ransomware. There is no easy way that I could find online to bulk check what files might be affected. I have 17000 picture and movie files alone so can't check manually. And before I get the inevitable ticking off about backing up, sadly my wife chose last weekend to drop and break my backup hard drive, whilst my cloud service has separately gone faulty when it comes to picture backups. But of course it will be my fault if our baby pics evaporate. Aaagh! Any advice on whether this looks like an infection, any easy way to bulk check files for ransomware encryption, any idea why malwarebytes isn't picking anything up much appreciated. Thanks so much!
  17. Hello! Sorry, I figured this was the most appropriate part of the forum to ask this in, and I have no idea about this sort of stuff, so I was wondering... Can anyone tell me if malicious websites can try to access your computer when you're browsing Google Images? And I mean just browsing by scrolling down and enlarging Google Images itself, not directly accessing the actual image links or websites they're on. Malwarebytes Premium blocked a domain called 'error.fc2' twice (both at the same time) and I was looking for an image at the time - all my other tabs are sites that I trust, and had been open for a very long time, so my only explanation was that perhaps one of the images I'd enlarged was on some sketchy website that could try to access users through Google Images. I've never seen this appear before now, nothing strange appeared on my screen, and running a scan revealed no threats. I ask so that I can be more wary of what I look at in the future. In saying that, if Malwarebytes ended up blocking it in the first place, nothing would have got through to my computer, right? Thank you to anyone for any answers or assistance, and sorry for the noob-ish/paranoid questions, ahaha.
  18. We seem to have 4 VERY persistent infections. Mind Spark, Ask.com & others. No amount of cleaning gets rid of the problems! Please Help! After reinstalling Malwarebytes and scanning, it cleaned 327 items. Ran AdwCleaner it removed a bunch of threats. This morning 2 were right back so I ran AdwCleaner again and Hitmman pro after that and then 4 items were back. I am near my wits end!! The Hitman pro log is copied below. HitmanPro www.hitmanpro.com Computer name . . . . : ACER-PC Windows . . . . . . . : User name . . . . . . : acer-PC\acer UAC . . . . . . . . . : Enabled License . . . . . . . : Free Scan date . . . . . . : 2017-03-29 15:34:42 Scan mode . . . . . . : Normal Scan duration . . . . : 10m 13s Disk access mode . . : Direct disk access (SRB) Cloud . . . . . . . . : Internet Reboot . . . . . . . : No Threats . . . . . . . : 0 Traces . . . . . . . : 4 Objects scanned . . . : 2,076,381 Files scanned . . . . : 66,173 Remnants scanned . . : 421,941 files / 1,588,267 keys Suspicious files ____________________________________________________________ C:\WINDOWS\SysWOW64\ASock32.OCX Size . . . . . . . : 62,384 bytes Age . . . . . . . : 1097.1 days (2014-03-28 13:02:29) Entropy . . . . . : 5.7 SHA-256 . . . . . : 5DB604CEEE5C4502F7FB4DB77CDBBA70F0783AF3A92389749040167384ECDC9F Product . . . . . : ASOCKET Publisher . . . . : Mabry Software, Inc. Description . . . : Mabry ASocket Control Version . . . . . : 5.00.012 Copyright . . . . : Copyright © 1996-1998 by Zane Thomas RSA Key Size . . . : 512 LanguageID . . . . : 1033 Authenticode . . . : Self-signed Fuzzy . . . . . . : 26.0 Program is code signed with a weak certificate. This is common to malware. Program is code self-signed. The file is located in a folder that contains core operating system files from Windows. This is not typical for most programs and is only common to system tools, drivers and hacking utilities. C:\WINDOWS\SysWOW64\GetHst32.OCX Size . . . . . . . : 46,512 bytes Age . . . . . . . : 1097.1 days (2014-03-28 13:02:29) Entropy . . . . . : 5.5 SHA-256 . . . . . : 37643B0F7D6B680B79CC6F53A34E4F655E5649AC83703C5531E6598950076ED6 Product . . . . . : GetHst Publisher . . . . : Mabry Software, Inc. Description . . . : Mabry Internet GetHst Control Version . . . . . : 5.00.007 Copyright . . . . : Copyright © 1996-1998 by Mabry Software, Inc. RSA Key Size . . . : 512 LanguageID . . . . : 1033 Authenticode . . . : Self-signed Fuzzy . . . . . . : 26.0 Program is code signed with a weak certificate. This is common to malware. Program is code self-signed. The file is located in a folder that contains core operating system files from Windows. This is not typical for most programs and is only common to system tools, drivers and hacking utilities. C:\WINDOWS\SysWOW64\Mftp32.ocx Size . . . . . . . : 75,696 bytes Age . . . . . . . : 1097.1 days (2014-03-28 13:02:29) Entropy . . . . . : 5.8 SHA-256 . . . . . : 6249744A37B44608E569160B7281D34AFA6BFDF625FF60237C400067575F54A5 Product . . . . . : Mabry Internet FTP Control Publisher . . . . : Mabry Software, Inc. Description . . . : Mabry Internet FTP Control Version . . . . . : 5.00.015 Copyright . . . . : Copyright © 1996-1998 by Zane Thomas RSA Key Size . . . : 512 LanguageID . . . . : 1033 Authenticode . . . : Self-signed Fuzzy . . . . . . : 26.0 Program is code signed with a weak certificate. This is common to malware. Program is code self-signed. The file is located in a folder that contains core operating system files from Windows. This is not typical for most programs and is only common to system tools, drivers and hacking utilities. Potential Unwanted Programs _________________________________________________ HKU\S-1-5-21-4003829262-2848994777-1340562341-1000\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}\ (AskBar)
  19. Hello. I just purchased Malwarebytes premium 3.0, and every time I run a full scan, it gets hung up mid-way through, and then I receive a dialogue box from Windows saying that it has stopped working. It always happens while it's scanning a file in my Windows/Installer folder, but it's never the same file. I ran Rkill, and it found one process to terminate: C:\Windows\SysWOW64\ACEngSvr.exe (PID: 1148) [WD-HEUR] And also said the following: Performing miscellaneous checks: * Windows Defender Disabled [HKLM\SOFTWARE\Microsoft\Windows Defender] "DisableAntiSpyware" = dword:00000001 * Windows Firewall Disabled [HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile] "EnableFirewall" = dword:00000000 Checking Windows Service Integrity: * Windows Defender (WinDefend) is not Running. Startup Type set to: Automatic Do I have a Trojan (SysWOW64, for instance) on my system that's preventing MalwareBytes from working correctly? And if not, why does it keep crashing? Thanks for your help!
  20. ok ive been using MAlwarebytes premium for years.. and recently installed anti exploit as well... is that overkill... im more of a hardware guy... when it comes to software i know a bit...but this i dont know about... on my pc i have Windows 7 ultimate 64 bit Nvidia Geforce 660 GTX TI 2GB GPU 8 Gigs of DDR3 protection MSE "Microsoft Security Essentials "Anti Virus" MalwareBytes Premium Malwarebytes Anti Exploit CCleaner "run 1nce a week" Spybot Search and destroy "Run once a month or so" Combo fix i run that once every 6 months. now should i keep using what i have... and if not what should i not use and whats overkill
  21. Why does Malwarebytes always highlight "View Details" on the main page of my copy of Malwarebytes Premium? Does it think that it isn't legal? It does this on two machines. Check my product key. thanks mwbrown7638
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