nikhils

Hello @Stephen1955 Do let us know how the web protection is behaving currently. Thank you.

Hello @Nootkabear When you scanned with Malwarebytes did it find any infections on your system ? Make sure you run another scan with Rootkit Scan option turned on. Also if you continue to experience issues please free to let us know in the forum. Thank you.

Hello @Coolbreeze767 Were you able to install and run the Standalone Anti Exploit 1.11 from the Box link I sent you or did you install MB 3.3.1 If you have 3.3.1 running, can you please uninstall MB 3.3.1 and install MBAE 1.11 from the following link: https://malwarebytes.box.com/s/2ym51hv7uytqa16tjxbzyqkabegmis25 Once you install MBAE 1.11 please check if you see the same issue with Office and browsers. Please let us know.

Glad to know things are working normally again. Thank you.

Hello @Vinaypande The fastest way to restart the Malwarebytes service is to : 1. Right click on the system tray icon and select "Quit Malwarebytes" 2. After a few seconds double click on the Desktop Shortcut icon to restart the MB service. Please send us the logs that @Porthos has requested. That would help us analyze the issue. Thank you.

Hello @Coolbreeze767 Can you please try this : 1. Download MB-Clean tool from : https://downloads.malwarebytes.com/file/mb_clean 2. Run the tool to clean up your existing product. Tool will ask for a reboot. 3. Reboot your machine. MB-Clean will then ask you to re-install MB 3.x 4. Click on "No" to reinstall. 5. Once your system is clean please download stand alone MBAE 1.11 from https://malwarebytes.box.com/s/2ym51hv7uytqa16tjxbzyqkabegmis25 6. Once you install MBAE 1.11 please check if you see the same issue with Office and browsers. Please let us know. Thank you.

Thank you for your help @yardbird in providing the logs.

Can you please boot to safe mode and turn off Anti Exploit in MB 3.3.1 Then boot back into regular mode and then and use those applications. Thank you.

Hello @Stephen1955 Can you please use the forum post below and send us the logs:

You bet. Sorry you got scammed the first time . Please be a little more careful going forward

If you turn off Anti Exploit in the Regular mode do the applications run normally?

Hello @Olowkow Glad to know that after your scan and quarantine and clean up everything is working fine now. Please open another topic for the other issue you mentioned. Thank you.

Hello @Nightsparrow Support has just responded to your ticket. Can you please check your email for their recovery instructions. Sometimes the email goes to the spam folder. Please be sure to check that as well. Thank you.

Thank you for the logs @yardbird

Hello @KJG02 Can you please post the logs that @Porthos requested. Thank you.

Hello @Mairi Can you please follow the forum post below and please send us the logs: Thank you.

Hi @Olowkow So after you cleaned up the infections were you able to open up MB 3.x without any issues?

Hello @yardbird Can you please use the link below and collect the event logs for us. Please remember to save the logs in the .txt (Text) format. https://msdn.microsoft.com/en-us/library/gg163107(v=bts.70).aspx Thank you

We had an infection a while back that was blocking our certificates. This may be something related to that. Moving this post to the malware removal section.

Oh my bad. Here is the link: https://msdn.microsoft.com/en-us/library/gg163107(v=bts.70).aspx

Can you try this for now @yardbird 1. Right click on the Malwarebytes system tray icon and select "Quit Malwarebytes" 2. After a few minutes double click on the MB desktop shortcut and launch the program again. 3. After doing that can you please let us know if the Web protection is now turning and staying on ? Thank you.

Ok got it. We will need a few things from you to help analyze what exactly caused this issue. 1. Can you please use the link below and collect the event logs for us. Please remember to save the logs in the .txt (Text) format. 2. Right click on the Malwarebytes system tray icon and select "Quit Malwarebytes". After a few minutes double click on the Malwarebytes desktop icon to start the service again. 3. After that please let us know if you are still seeing issues with the Web-Protection not loading. Thank you.

Hello @mrbuttons The set up log would look something like this : Setup Log 2017-11-08 #001 Also by any chance did you experience a crash on your system ?

What happens when you try to open Malwarebytes? Also can you please try booting into safe mode and check if you can open Malwarebytes?

Can you try turning off Windows SmartScreen and then running the installer? Please check the link below. https://winaero.com/blog/how-to-disable-windows-smartscreen-in-windows-10/ Let me know if that worked.