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Found 6 results

  1. Malwarebytes suddenly stopped working. I unstalled it and tried to reinstall it. That didn't help and it still won't open. I have attached the mb-check-results. mb-check-results.zip
  2. Hi. Love the program and have relied on it heavily for years with fantastic results. Like others, I also noted difficulty in opening mbam (from shortcut or Malwarebytes folder and both user and administrator signons) in Win7. However, I overlooked trying safe mode. If it happens again, I will try that. It has been several times on different computers with different account numbers and current, updated versions of the software. In one case, the icon disappeared from the desktop tray as well. Uninstall including via Revo Uninstaller stalled and seemed frozen. I finally overwrote the install with a freshly downloaded copy and after some restarts and false starts, it worked fine. Scan by MBAM Premium as well as MS Security Essentials showed no malware, no rootkits, nothing, nada. Everything seems to work now, including updates, so this is just FYI. Pls. keep up the good work, it's so important to so many users! Pls let me know if you would like logs or other info. Snoopy2017
  3. I am having the same problem where Malwarebytes successfully installed, but when I click on the icon, it seems that nothing opens. In a little while a pop up opens and it gives me a scan report indicating my computer is ok. That is the only indication I have that it really did open. This is on a friend's computer running Windows 8.1. The Malwarebytes desktop icon has a little shield on the corner. I'm guessing something from the system is stopping it.
  4. The program routinely stops launching when I boot up my laptop. Clicking on the icon produces nothing. It shows as a process running in Task Manager, but I can do nothing with it. I've downloaded and run fixdamage.exe and it found no infection. I just received the annual renewal notice and I have no idea whether I'm getting what I'm paying for.
  5. Malwarebytes fails to open after update with the error message 'Unable to connect to service' Using Windows 10 x64. This issue is sporadic and doesn't appear after reboot. Sometimes, the computer goes to sleep and when resumed this issue appears (couldn't be sure about this). Attached the logs.FRST.txtAddition.txtmb-check-results.zip
  6. I have the same problem. I have Malwarebytes Premium. Uninstalled, re-installed, will not open or run?
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