nikhils

Good to know that worked.

Hello @AllenK We have identified the issue and our developers are looking into it. For now the workaround you mentioned is the right way to go. Will keep you posted once we hear back. Thank you.

What happens when you turn off Exploit protection? Does everything open correctly?

Thank you.

Are you entering the ID and key correctly. In MB3 the fields are reversed. If you are still seeing issues can you please send me your key in a Private message. (Please do not post your key information in this public post and send me a Private message) I can check the key on our end. Thank you.

Can you please follow the forum post below and get us the logs: Thank you.

Hello @Gruenwald Can you please follow the forum post below and send us the logs: Thank you.

If the buttons are grayed out , means you are not entering the values correctly.

Hello @kpitao The support person got back to you last Thursday. "Unfortunately, there's no information in our database under your email address. Please provide me with your Cleverbridge reference number or the correct email address used for the purchase process. This will help me recover your Malwarebytes license information." Can you please provide the Cleverbridge reference number or the email address you used to make the purchase? Without that it will be hard to reset your license. One thing you can try on your own is if you have created the My Account for Malwarebytes you can login and deactivate your license yourself. Thank you.

Couple of things can be done if the Web protection is not starting: 1. Reboot your machine. OR 2. Right click on the Malwarebytes system tray icon and click on "Quit Malwarebytes" and double click on the desktop shortcut to start the program again. We are aware of an issue with Web protection failing or not starting correctly and our next program update should fix that issue.

We don't have a commited date yet but we should be rolling out a Beta in the next week.

Hello @dmavin Can you please follow the forum post below and send us the required logs: Thank you.

Couple of things can be done if the Web protection is not starting: 1. Reboot your machine. OR 2. Right click on the Malwarebytes system tray icon and click on "Quit Malwarebytes" and double click on the desktop shortcut to start the program again. As @dcollinsWe are aware of an issue with Web protection failing or not starting correctly and our next program update should fix that issue.

Without the FRST and mb-check logs we won't know what's blocking the install. Please get us those logs.

Couple of things can be done if the Web protection is not starting: 1. Reboot your machine. OR 2. Right click on the Malwarebytes system tray icon and click on "Quit Malwarebytes" and double click on the desktop shortcut to start the program again. We are aware of an issue with Web protection failing or not starting correctly and our next program update should fix that issue.

Can you please post your Ticket number so we can look it up. Thank you.

Couple of things can be done if the Web protection is not starting: 1. Reboot your machine. OR 2. Right click on the Malwarebytes system tray icon and click on "Quit Malwarebytes" and double click on the desktop shortcut to start the program again. We are aware of an issue with Web protection failing or not starting correctly and our next program update should fix that issue.

Couple of things can be done if the Web protection is not starting: 1. Reboot your machine. OR 2. Right click on the Malwarebytes system tray icon and click on "Quit Malwarebytes" and double click on the desktop shortcut to start the program again. We are aware of an issue with Web protection failing or not starting correctly and our next program update should fix that issue.

3.2.2 is the latest. Thank you.

Thank you for your patience guys.

We have found out the problem and the fix will be in the next Component Update releasing soon.

@Meltin You are very welcome

What happens when you reboot your system? Does web protection start correctly?

Scan completed successfully. From the log file: "-Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 348808 Threats Detected: 0 (No malicious items detected) Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 1 min, 40 sec" You should be good to go.

Hello @Meltin From your logs it seems the scan was cancelled. "Scan Type: Threat Scan Result: Cancelled" Can you try running the scan again on the external drive and attach the scan results.