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Found 9 results

  1. I purchased a premium license, got a key, registered it, everything is ok. There was a note "enter license ID if you got one". Although I didn't get one I'm curious what that is, a 'license ID'. Searching MBAM returned that note but no explanation.
  2. Running v3.31 on Windows 10 Pro: Scenario 1) Settings / Application Tab -> Click "Install Application Updates" Result 1) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 2) Dashboard / Scan Status section -> Click Update: "Check for updates" Result 2) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 3) Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Product appears to be trial version. Result 3) Product appears to be in Trial mode. "You're running Malwarebytes Free. Upgrade to Premium to get Real-Time Protection from ransomware and other threats." "Upgrade Now" button is visible immediately below this message. Orange "Upgrade Now" button is visible at top right of dialog. Under Real-Time Protection, Web protection, Exploit protection, Malware protection, and Ransomware protection all show as "Premium Only". Scenario 4) Main Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Click "Activate License" button. Activate Your License dialog displays. I enter License Key, receive green check mark to right of data entry field. I click blue "Activate License" button. Result 4) "Network Settings. Unable to contact license server. Check your network settings or contact your system administrator for help." Other than the Web Blocking / RAM Issue - which was patched - product has been operating as expected in Premium mode until now. What now? Uninstall / Reinstall? Is there a direct link to download v3.4? Will you push out a fix? Thanks, BigBadBill
  3. Hi, I have my Lic ID & Lic Key showing on a screenshot I made if there is a place to securely upload it. Says renewal due 2019. I had malwarebytes 3 working fine but had to disable temporarily & never could get the real time web protection button to stay on after that. I deleted program & reinstalled from file on my acct. Can't get either Lic ID or Lic Key to save tho' I have them clearly on screenshot I can send you. Also, I set up malwarebytes acct & created password but password that I wrote down doesn't work & need to recover my password. Please refer to my e-mail address that I used in setting up this forum acct & you should see my info. Please advise, thx! See 2 FRST files below. Addition.txt FRST.txt
  4. I have a Malwarebytes 3.0 Premium (formerly Anti-Malware Premium) 3 seat purchased license that expires in June 2018 but cannot activate the installed premium software. I've re-downloaded the software twice but this does not solve the issue.
  5. I upgraded to win 10 Malwarebytes was not working right it was using 99% my CPU, so I uninstalled Malwarebytes and reinstalled it.. then I did a clean install win 10 and installed Malwarebytes again. Windows 10 just doesn't do well on my old computer so I did a clean install back to 8.1 and tried to install Malwarebytes the license key would not work so I called what I thought was Malwarebytes support and like a fool I let them in my computer they wanted to charge me 300 bucks to fix my computer IT WAS A SCAM. I had just done a clean install of win 8.1..I didn't pay them any money but because they had been in my computer I did another clean install of win 8.1 and still Malwarebytes license key will not work. I have a PDF when I bought and a screen shot of it. I do not have same email as when I bought my Malwarebytes license key. My license key not working Please help Thank you
  6. Hello, yesterday I bought Malwarebytes Premium for Windows and have problem with instalation of this product. I copy the key which was sended for me by email but I have a error MBAM 404102 " the licence key was not found. There is a problem with your licence key ......" Can You help me, please? I tryed to reinstallate my free version and install the new one Malwarebytes 3.2.2. from the website but have the same answer about licence key. I have good internet connection and dont have other antivirus programs on my laptop. In my account I can see that my Premium version is Activ. I think these attachments will help you to find some problem with my activation. Thanks a lot! mb-check-results.zip
  7. Do we need or is there a benefit to applying the new year's license key? The instructions to update are only for new installs rather than an annual update. The license key is different but the MBAE app says the next renewal is one year from today so it sems to be running fine with last year's license. Normally, I would apply the new license but on all three installs have given me a hard time lately including, but not limited to, being forced to using the MB clean install to update and even then it gave me problems for a while. So, I'm nervous about touching anything at this time. Thanks
  8. I now have a premium license. In it on the id and key are displayed and expiration status is written a "never" So If i migrate malwarebytes to my new pc. how can I transfer my lifetime license
  9. Same problem here and my lifetime license was purchased through Cleverbridge in 2013.
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