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TheQuickFox

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TheQuickFox last won the day on March 30 2021

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  1. Just leaving this as reference in case any users may have the same problem. I had an issue installing Windows Update KB5017389. I spent many hours diagnosing it and I was able to resolve my issue by uninstalling Malwarebytes. After that, I confirmed the solution on a second PC. https://www.elevenforum.com/t/kb5017389-build-22671-607-fails-to-install.9133/ I'm on Windows 11 Pro x64 22H2 build 22621.521 and the update fails to install. It reboots 3 or 4 times. Update installation reaches 96% and then it starts reverting. Again taking 3 or 4 restarts to revert everything. I tried manually downloading and installing the update from MS Update Catalog, but same error. I'm running under the built-in Administrator account, with ZoneAlarm Free firewall v. 15.8.211.19229 and Malwarebytes Premium v. 4.5.14.210 I already tried: Running the Windows Update troubleshooter Running "DISM /Online /Cleanup-Image /RestoreHealth" Running "sfc /scannow" Update 2: I confirmed Malwarebytes being the culprit in my case. A second PC had the same issue and when I uninstalled Malwarebytes Premium first the issue was solved. Please don't ask for logs. I'm not willing to provide them for privacy reasons. I solved my issue, but this thread may still hold value for users who have the same problem. Please note there may be other reasons why KB5017389 fails to install. And I had a third PC that also has Malwarebytes Premium which does not have this problem. The PC that had no problem installing KB5017389 with Malwarebytes had a clean install of Windows 11 22H2 The PC that have the problems both were updated from Windows 11 21H2 to Windows 11 22H2. To the admins: In case this thread gets no replies within 7 days, It's probably an issue specific to my configurations. Feel free to lock this thread as I found my solution. But if more users run into this problem it may need a fix from either Microsoft or Malwarebytes.
  2. No, I have not. (I never changed any exploit protection settings) I verified it and it is off.
  3. Update: I solved the issue myself. I noticed that exploit protection uses it's own allow list. I disabled exploit protection for Winamp and it runs again. For sake of usability I would recommend changing the functionality of this by accepting any program in the Malwarebytes allow list to also be allowed in the exploit protection module.
  4. Malwarebytes is blocking Winamp to run on my computer. It detects it as exploit. I added Winamp.exe and the Winamp folder to the allow list of Malwarebytes and Malwarebytes is still blocking the program from running. When I disable exploit protection, Winamp runs again, but then Malwarebytes warns me of not being properly protected. How do I make Malwarebytes to leave Winamp alone? I'm running Winamp 5.666 on Windows 7 x64.
  5. Thanks, apparently Dell is still offering the affected driver for download. I assumed all official downloads from the Dell site to be safe but maybe that's incorrect.
  6. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 6/27/21 Protection Event Time: 4:18 PM Log File: 99e5e290-d752-11eb-a90f-54bf64788ddc.json -Software Information- Version: 4.4.0.117 Components Version: 1.0.1344 Update Package Version: 1.0.42305 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Blocked Malware Details- File: 1 Exploit.CVE202121551.Vulnerable, C:\Users\Administrator\AppData\Local\Temp\DBUtil_2_3.Sys, Quarantined, 13935, 940272, 1.0.42305, , ame, , C996D7971C49252C582171D9380360F2, 0296E2CE999E67C76352613A718E11516FE1B0EFC3FFDB8918FC999DD76A73A5 (end) https://dl.dell.com/FOLDER04166647M/1/DellTpm2.0_Fw1.3.2.8_V1_64.exe DellTpm2.0_Fw1.3.2.8_V1_64.zip
  7. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 5/9/21 Protection Event Time: 3:22 PM Log File: 9531d2c2-b0c9-11eb-88ac-34e6d760ba6a.json -Software Information- Version: 4.3.0.98 Components Version: 1.0.1292 Update Package Version: 1.0.40256 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Winamp Player Protection Layer: Protection Against OS Security Bypass Protection Technique: Exploit code executing from stack blocked File Name: URL: (end)
  8. Malwarebytes 4.3 did it! https://www.av-test.org/en/antivirus/home-windows/windows-10/february-2021/ https://www.av-test.org/en/antivirus/home-windows/windows-10/february-2021/malwarebytes-premium-4.3-211113/ Very nice job! Since Malwarebytes entered AV-test and was independently reviewed on the PC Security Channel for the first time, there has been a steady improvement of the protection rating of the product. While is was arguably not so good a few years back, now it seems that Malwarebytes can compete with the best products on the market again. Congratulations! For myself I can add: The four lifetime licenses I bought a couple of years ago have been among the best purchases I ever made. PS. I preferred to post this topic in the Malwarebytes news forum, but I don't have rights to do so.
  9. Part of Creative Alchemy, Windows X-FI sound card driver suite. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 3/27/21 Protection Event Time: 10:47 PM Log File: f7c55440-8f45-11eb-a385-54bf64788ddc.json -Software Information- Version: 4.3.0.98 Components Version: 1.0.1236 Update Package Version: 1.0.38787 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Blocked Malware Details- File: 1 Malware.Sandbox.13, C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe, Quarantined, 13, 0, 1.0.38787, 13, dds, 01175774, C8BD651E13895B93ED9EC5B4F1DF42BC, D86D6BF0BA3C09B49B3A52C86A7F3B3856A27F79EDD86A8FFA469D9A5F196E8D (end) https://www.virustotal.com/gui/file/d86d6bf0ba3c09b49b3a52c86a7f3b3856a27f79edd86a8ffa469d9a5f196e8d/detection AL6Licensing.zip
  10. I backed off to version mb4-setup-consumer-4.0.4.49-1.0.750-1.0.14966 for a while as advised in another thread and last week I tried the latest version again, and with version mb4-setup-consumer-4.1.2.179-1.0.1003-1.0.27984 the problem is solved for me.
  11. Thank you. I understand you require logs for a full investigation, but for now I only like to know if this is a known issue.
  12. My Malwarebytes Premium (latest version, see screenshot) on Windows 7 Professional x64 with web protection enabled is slowing down and failing network connections. Without going into a full investigation and providing full logs: Is this a known issue being worked on or am I the only one? Some details: The Windows 7 Pro machine is running an Apache web server and a network proxy service. I noticed slow and failed connections over time. When I disable Malwarebytes web protection the issue seems to be gone. It may be an issue with network connection speed degrading over time.
  13. False positive Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 4/7/20 Protection Event Time: 10:13 PM Log File: 42b18c90-790c-11ea-bd32-48a472b4cd45.json -Software Information- Version: 4.1.0.56 Components Version: 1.0.867 Update Package Version: 1.0.22094 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Ransomware Details- File: 3 Malware.Ransom.Agent.Generic, D:\TRAYIC~1\tm.exe, Quarantined, 0, 392685, 0.0.0 Malware.Ransom.Agent.Generic, D:\TrayIcon Menu\tm.exe, Quarantined, 0, 392685, 0.0.0 Malware.Ransom.Agent.Generic, C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\TrayIcon Menu.lnk, Quarantined, 0, 392685, 0.0.0 (end) tm.zip
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