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Found 10 results

  1. Hello, I have the same problem since the last update. My version 3.4.5 no way to turn on web protection
  2. The first thing under real-time protection is off, but no matter where I click it, it remains off, it will not turn on. I am currently on the premium free trial, yet it says I should have access to it.
  3. I have a problem like this. The problem with the installed program is that I am getting an error message attached and when I click Turn On it does not turn on and reverts to the same message. I just had a Windows update and that might be the problem. I ran the programs to help diagnose and they are attached mb-check-results.zip
  4. Ever since I bought malwarebytes 3.0, the Web Protection ocassionally turned off by itself and it would stay off for days. Even after clicking "turn it on" many times, it would remain off. I bought malwarebytes about 6 months ago. And now, for the past month, it has never been on at all. How do I fix this? I ran the FRST and MB-check logand attached the zip file to this topic. mb-check-results.zip
  5. I'll try to keep this to the point as there is a lot to tell you, let me preface that I have read many forum posts about this issue and the solutions that worked for them did not work for me. And I have done this with a second account between 2 other pc's and have exactly the same problem ___________________________________________________________________________________________________ I migrated my licence from 1 installation to another on a different machine, I logged into my mbam site account and deactivated the seat that was used before activating my licence on the new installation, it worked fine, except... when my pc starts up all protection modes show as ON for about 20 seconds or so then web protection and ransomware protection show OFF going to protection options and switching them on, leaves them in starting position (which many people face) ___________________________________________________________________________________________________ Here's what I have done: as suggested in the forums, i did the following: - enable 'delay RTP when MB starts' (15sec) - both restart services & reboot that did nothing - changed the mbam shortcut advanced setting 'start as administrator' to enabled - changed the service property 'log on as:' implicitly to the administrator account with password entered - restarted services & reboot - once rebooted closed mbam app, right-clicked on app and selected start as administrator now Malware protection is off as well as the other two leaving only Exploit protection on now - so before i reinstall, I thought I'd ask here first ___________________________________________________________________________________________________ I have compiled the mbam log as described in the forums and attached it here along with screenshots of what i see on startup and ~20seconds after. if anybody is able to assist me i would be tremendously grateful to you thank you for your time and patience i know this was wordy mb-check-results.zip
  6. Hi Ever since I had to do a clean install of Windows 10 on Saturday. I have not been able to get the Web Protection turned on for malwarebytes. I have tried the MB clean tool and closing from the system tray and running as admin from the shortcut. Please advise. mb-check-results.zip FRST.txt Addition.txt
  7. My Web Protection (3.2.2) will not turn on even with a reinstall. It stays in the "starting" mode.
  8. Even if I reset settings as an administrator, malware and ransomware protection won't stay on, after I restart the program. Note: I use Avast in all its glory because both these programs play well together. Any ideas would help.
  9. Being using Malwarebytes Premium for 2 months without issues. All of the sudden the Web Protection stop working and turned itself off for no reason. Web protection is off. This despite having latest version 3.1.2 installed and purchased the one year premium option. I uninstalled the program and reinstalled it in hope of getting it the Web Protection to work again. After fresh installation the program reactivated Web Protection ON, only to turn it off after 5 min of use. This is very odd behaviour by the program as all Real Time Protection settings is on except for Web Protection. How is it possible that one option in the Real Time Protection is not working but the rest is. After fresh and latest instalment the program keeps saying that Malwarebytes requires a update “after trying to force to turn on the web protection” yet it states clearly in the program that current version is updated. I tried run a scan “Threat Scan”, “Custom Scan” and “Hyper Scan” it starts the scan and stops working after 30 sec. I would like some assistance please and help to solve this problem.
  10. I have been getting notices of my Real time protection not being on. I don't know why, I always keep everything enabled. It won't turn on, it says starting, but never turns on. There was another option that got turned off as well. Why is this suddenly happening? I tried rebooting, but that didn't help.
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