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From https://forums.malwarebytes.com/topic/255169-win7-system-hijacked-through-firefox/?do=findComment&comment=1352928: Good question. https://www.malwarebytes.com/products/ positions Malwarebytes Browser Guard as supplemental to desktop security and mobile security. However there's a long tradition of people assuming that a desktop solution will be comprehensive, so I suspect that: many readers will not page down – many people simply do not discover Malwarebytes Browser Guard. From the blog post Browser Guard combats privacy abuse, tracking, clickbait, and scammers | Malwarebytes Labs: – quite verbose (five paragraphs, 163 words) followed by a large animated GIF. In retrospect it might have been better to have an unambigous "Yes" plus a link to relevant product information. However … … the product page https://www.malwarebytes.com/browserguard/ does not mention that it can/should be installed alongside desktop or mobile solutions. This page might benefit from a simple table – not too verbose – that lays out the additional protection when Malwarebytes Browser Guard is installed alongside a desktop or mobile solution. No mention of Malwarebytes Browser Guard at https://www.malwarebytes.com/mac/ or https://www.malwarebytes.com/premium/. ☑ https://www.malwarebytes.com/chromebook/#cms-section-2 does recommend installing the extension. The press release Malwarebytes Press Center - News & Events | Free Malwarebytes Browser Guard Combats Privacy Abuses, Tracking, Clickbait, Unwanted Ads and Tech Support Scammers: described Malwarebytes Browser Guard as a comprehensive browser security solution did not hint that the solution is supplemental (to desktop and mobile solutions). Side notes No RSS or XML feed for https://press.malwarebytes.com/ or https://blog.malwarebytes.com/. This can make it quite difficult for people to catch up on things. UX: the LOAD MORE button at https://blog.malwarebytes.com/ is unnecessarily far from the foot of the page, so I can't simply key End before using the button. It's necessary to key Page Up after going to the end. The product page describes Malwarebytes Browser Guard Premium but there's no such product (it's free, not premium).

When I click on "Check for Updates," the exclamation point disappears for a moment, to be replaced by a green check, only to be replaced by the exclamation point again. I have not been able to update the protection since July. Thoughts?

Ran into some nasty malware and don't want to experience that again. Malwarebytes (free) saved me. I have a subscription to Bitdefender, but did not have it installed at the time. After MWB got rid of the demon, I reinstalled Bitdefender (in the middle of an annual subscription), and BD told me to get rid of MWB. I've since found this thread: Wondering at the wisdom or running both Malwarebytes Pro and Bitdefender together on the same machine. Again, I don't want to experience that demon again.

@treed I think it would be useful to be able to protect, as in the Windows version, the program settings (in particular the MY ACCOUNT tab where there is the license key) in general with a Pin so that they are not visible / modifiable by anyone accessing the Mac; being able to choose which tabs to protect would be ideal.

Hello. I solved the problem with the ransomware protection off by running the program in compatibility mode but then the anti-malware protection suddenly went off and then I got a blue screen and my PC restarted. I ran FRST and mb-check and uploaded the results here. Please tell me what to do next. Thank you for your time. mb-check-results.zip

Hi I can't turn web protection back on. Have run Farbar files attached. Addition.txt FRST.txt

I get a MB popup telling me real-time protection is not turned on. When I go into settings and try to turn on the protection, I am prevented from moving the switch to ON. In addition, I cannot open MB. I can open it in safe mode and do a scan, but it finds nothing. I have performed several scans with MBAR beta, finding nothing to clean.I also can not do a system restore. Windows 10 64 bit. I am a MB Premium Member. I am attaching the zip file you need, as per your instructions. mb-check-results.zip

I've got rid of a virus thanks to Malwarebytes. However, I keep having a notification popping up every 10 seconds. It's always the same thing. Here is a screenshot. How do I get rid of it? It's pretty annoying! Thank you!

How do I clear all Protection History and reset all 3 to Zero? Attached screenshot of Malwarebytes Premium main page.

I have the premium Malwarebites but i'm not able to enable the Realtime protection. Every time I try to aneable this its is starting and after some seconds it is disabled again. what's the problem here?

I'm running Malwareby 3 on my Win 10 computer. Last week I noticed a massive data upload and was wondering which program (other than the usual suspects Dropbox, Google Drive and Onedrive) would upload so much data from my PC. Turned out that within three hours, Malwarebytes MBAMService.Exe has uploaded no less than 250MB of data (see screenshot). How many anonymous user data can malware collect to upload 250MB of my data? A query to the technical team which data were uploaded: "I cannot provide you a copy of the data that was uploaded because I do not have access to it.". Also, the question if 250MB data upload is within the normal range, remained unanswered. Checking where the data were uploaded to, it was an Amazon server. It appears Malwarebytes has a massive problem, and tech support is not informed.

How can we do a password reset of the admin account in the Malwarebytes Management Console (Endpoint Protection)? Thanks!

Hi, I am unable to switch on exploit protection on my premium account? I downloaded the latest version today, is that causing an issue for some reason? Any help would be great. I tried switching on and off and running as administrator but neither helped. Thanks

After upgrading my malwarebytes to the latest version 3.4.5, the exploit protection feature hasn't switched on, even after numerous system restarts. I'm currently running Windows 10 Home Build 1803, OS Build 17133.1, installed on 2018/04/08 Please find the mb-check-results.zip attached. mb-check-results.zip

Has anyone got a fix for the web protection not coming. I have sent email after email to support and have never got a response. I would like to know why I am paying for a premium account when I am not able to use the web protection. For 4 days now my malwarebtyes has detected over 400 pup, viruses and Trojans because my web protection will not turn on. I have web browsers opening on their own. I have uninstalled the software 5 time and reinstalled it and noting works.