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Found 146 results

  1. This malicious pop-up appears once a week or so on my Windows 10 PC. No way to close it; I have to enter task manager and shut down a process that appears (I'll take a screenshot of that next time). Ran several full malwarebytes scans and it doesn't detect anything. Malwarebytes is up to date.
  2. John L. Galt

    MB 3.5 mwac.sys caused GSOD

    Hi, all, I was just watching videos on CW.com and mwac.sys failed causing a GSOD. https://photos.app.goo.gl/cum2mHbCusegA8bcA Windows 10 Insider Preview (Skip Ahead) build 17650 x64 MB 3.5.0.2508 CP 1.0.358 UP 1.0.4954
  3. Sorry if this is the wrong forum to post this in. This is my first time posting on these forums. I was wondering if there's a way to confirm if a USB flash drive is free of viruses, malware, and/or ransomware? I used this USB flash drive back on Feb. 23rd with a computer (Windows XP) that was a part of a network. The server was infected with Ransomware and all the files on the shared network were encrypted on Feb. 25th. Supposedly nobody used any of the computers on the network on the 25th, so I suspect that the infection happened earlier and activated the Ransomware at a later date (I don't know if this is even possible). I always remove the flash drive from the computer when I'm not using it, however, since I don't know when exactly the infection occurred, I really don't know if it was infected or not. The tech that was hired was unable to decrypt the files and couldn't contact the hacker to pay the ransom, so we ended up replacing the computer with Windows 10 and restoring some of the files from an older backup. There are files I'd like to transfer from the flash drive to the new Windows 10 computer (Computer #1) and to an older spare computer running Windows XP (Computer #2), as the backup the tech used did not have copies of these files. After avoiding the flash drive for weeks, I decided to test it out on Computer #1 (Apr. 3rd), since I thought Windows 10 would be more secure. After plugging it in, there was a notification saying "There is a problem with this drive. Scan the drive now and fix it." I ran Windows Defender and the scan detected "no threats" on the USB flash drive. I also ran a full system scan and it was also clean. Since then, I have been saving documents to the flash drive and opening files on it (always while using Computer #1), but I've refrained from copying the flash drive's files to Computers #1 and #2 because of a lingering fear of infection. Every time I plug it in, I always get the same notification to scan & fix it, but every time I scan it with Windows Defender, no threats are ever found. It's been over two weeks now since I've tried inserting the flash drive and nothing bad has happened to Computer #1 (or the rest of the network for that matter). I've avoided using the flash drive on Computer #2, because I worry Windows XP will be more vulnerable or the infection will only effect XP but not 10. Questions: 1) MAIN QUESTION: Is the USB Flash Drive safe to use (free of Ransomware, Malware, Viruses, etc.)? 2) Does Ransomware usually wait a period of time before activating or take awhile to encrypt files? 3) Are Windows Defender and Avast Antivirus even capable of detecting Ransomware or am I wasting time running scans with them? 4) Have I made a big mistake by opening files on the flash drive with Computer #1, and spread malware on the network? 5) Does Ransomware even make copies of itself and spread like viruses do? EDIT: Another thing I noticed is that the Flash Drive is supposed to have a size of 16 GB, but according to Windows Explorer, its total size is only 14.9 GB. Is this just false advertisement of the product, or is something wrong with the flash drive? Notes: USB Flash Drive: SanDisk Cruzer Glide 16GB Computer #1: Windows 10 Computer #2: Windows XP (Service Pack 3) Windows Defender: Updates automatically (up to date) - for Computer #1 Avast Antivirus: Updates automatically (up to date) - for Computer #2 * The USB Flash Drive is usually plugged into a computer for 2 hours or less. I very rarely leave it in for a long duration. Thanks for your help, T-Ruth
  4. Hello! I am infected with something and I've reached the limit of my knowledge. My memory usage on my computer is high. Partly that' is not an uncommon occasion - I am a tab-a-hollic and can have 20-50 tabs open in Chrome, But I recognize that behavior, Its old and familiar. This is something new and different. The memory compression process is using 400,000k-700,000k on average and I've seen it use as much as 1200k this week. All the time. It's normal to see memory compression pop up when I close a memory greedy tab or two but it goes away after a minute or so. Now it's here all the time. McAfee's Module Core Service and MMSSHOST process are also using a lot of working set memory too. At first, I found the Memory Compression service was using a lot of both working and privet set memory almost mirroring each other. Then I found a bunch of system protected hidden folders on my C:\ drive. There was even one in my recycling bin! I used McAfee's file shredder on what I could, and when the system prevented me from doing so, I switched to using the Comand Line with Admin authority. When I got all of the hidden system folders I hadn't created deleted and rebooted, Memory Compression's Privet Set usage fell from 400,000-700,000k to 999k
  5. Hello, I went to check my computer this morning and it had updated last night (I assume windows update) and was a bit sluggish. I restarted and when logging in to my account it gave me a black screen. It also prompted me to update and install malwarebytes again. I hit the confirmations but it was frozen. I waited a bit, then decided to hard reset my computer. When I turned it back on everything was fine, but after logging in my whole screen was black. (No start button, no search bar) I then tried restarting a few times to include safe mode w/ networking. I tried SFC with cmd, tried even silent uninstall of malwarebytes through cmd as well. Multiple restarts and attempts to update drivers and nothing. I realize that I may have to silent reinstall malwarbytes to then open it and see if any files are quarantined.
  6. So I got two free keys given to me from Marcin Kleczynski of Malwarebytes over on Reddit. Because I got given a key I didnt have to sign up for an account. I reformatted my PC which I activated MBAM 3 Pro on with the key and forgot to deactivate it first now I cant use that key on my new installed windows 10. The normal process would be to sign into your account and deactivate the license from the list of your devices but because I got given the key and therefore donot have an acount how can I deactivate my license so I can use it on my new OS?
  7. when I go to download drivers for my Couger 600M mouse, as referred to on the mouse's instruction box, http://cougar-world.com/ I am referred to http://159.65.226.68/3dg3/us/?t=(888) 810-8302&bk=72e60765 and given a "microsoft" warning about pornware and riskware being installed and that if I don't call this number 888-810-8302 in less than five minutes that all my credintials will be stolen. a voice in a british accent claims error 0x80072ee7, it is not the cortana voice but I want to know if my computer is truely infected with this stuff or if it is a hoax. please referr to screenshot. I have also reported this site and phonenumber via microsoft feedback. FRST.txt Addition.txt
  8. HI, I am on Windows 10 Pro and I am stuck on the recovery of Windows 10 regarding the MBAMSwissArmy.sys file either missing or corrupt with Error Code: 0xc0000225. I am attaching the screenshot of the error and I have also run FRST64 and I am attaching the scan results with this mail. Please help me to resolve this issue as I don't have any backups to get back to the original state. Thanks Sunny FRST.txt
  9. Dear Forum members. I installed the Swagbucks extension into Chrome. It is a nuisance, and I'd like to get rid of it. I saw some tips on YouTube, which didn't help. Can't really find an answer using Google. So I'm turning to my trusted source of information ... this forum. I know you have all the answers ... right? KPP
  10. Hello, Windows 10 x64 version 1709 (10.0.16299.309) running Malwarebytes Premium 3.4.4.2398. In the last few days, Windows updates did update to the latest build and I have also upgraded and uninstalled/reinstalled Microsoft Office. Additionally, Malwarebytes upgraded to 3.4.4 on the 15th. The next day, I experienced problems with Windows not loading the desktop correctly. I would type in my user account password and then it would take a while before loading my desktop with no icons present. The "working in background" mouse icon would appear and the system would not load any further. No startup programs would be loaded in the notification area and I could not click on the Start button. If I pressed ctrl+alt+del I would get an access denied error. On the occasions that I could get so far as ctrl+alt+del and click to load task manager, I would get an access denied error. I would press the reset button on my PC and it would be a repeat of the above. Finally, on at least the 3rd reset, my desktop would load correctly. My analysis of the System event log (attached) makes me suspicious that it is the upgrade to Malwarebytes 3.4.4 that is causing the problem because the last entry immediately prior to errors about services not loading (due to access denied) is: "File System Filter 'MBAMFarflt' (6.3, ‎2018‎-‎02‎-‎08T17:51:34.000000000Z) has successfully loaded and registered with Filter Manager." ...and this is the case on all of the occasions that I have been unable to load my desktop properly. If you examine my event log, you will see the pattern that I am seeing (sort by: Date and Time Ascending). MB-Check and system event log attached. I thought of submitting a ticket to support but as there are a number of users experiencing issues upon Windows startup, I thought that I would post here. I was intending to confirm if Malwarebytes is the issue by uninstalling/reinstalling and/or going back to the previous version, however, I will hold off in case further troubleshooting is required. Thank you for any assistance. mb-check-results.zip startup issues.zip
  11. Hi I noticed that Malwarebytes breaks the Windows subsystem for Linux if I run "sudo apt update && sudo apt upgrade". This is very annoying because I have to reinstall the whole WSL system every time this happens. dpkg is NOT malware, it is a package management tool in Ubuntu. Please see: http://manpages.ubuntu.com/manpages/xenial/man1/dpkg.1.html Please see the attachment.
  12. MB has refused to work since about 1st March 2012. Task Manager shows MBservices is hanging on starting and MBAM is not shown st all. MBAM.exe won't run at all and refuses to be uninstalled. I was hoping an uninstall/reinstall would solve the problem but now don't know what to do. Please can anybody help? I am using Windows 10 version 1709 (build 16299.309) on an Intel based PC
  13. I have a virus that has bypassed Malwarebytes, HitmanPro, and AdwCleaner. Originally it was part of another virus that got removed by those tools (SystemHealer, s5m, AnonymizerGadget, and something else). I can see it in my Program Files as a folder named "judith" and "Zip" and others. In those folders are the applications "Closeness" and "accumulates," which are clogging up my computer. I can't delete them because they are in use by another program, and as soon as I end them in Task Manager they pop up again. I can't "Shred" them through McAfee either. They are not being recognized by any program as a virus, yet they are or are remnants of aforementioned virus I can't get rid of. What should I do? FRST.txt Addition.txt Malwarebytes export log.txt
  14. Even though I pay for Malwarebytes, my 'front end access' always states I am using Malwarebytes FREE. I have just paid again - BUT no email from Malwarebytes with Activation Code AND at suggestion of Malwarebytes while I was making my last payment, I agreed to installation of Malwarebytes on my android phone. I was informed Malwarebytes had downloaded to my phone BUT where is it? Does Malwarebytes actually exist or is it Malware? - Lynne
  15. I installed Malwarebytes Premium Trial 3.3.1., did a run, found some old remnants of some malware deleted years ago and a bad file in my recycle bin. I quarantined all, but one file. Immediately my Recycle bin was corrupted. In the meanwhile between doing the scan and quarantine, I emptied my recycle bin as I wanted to delete the file. The would_be_problem file is no longer in my quarantine list. Now windows wants me to delete my recycle bin/folder as it is corrupted. I want my recycle bin back. help please.
  16. markkilbourne70

    Help Please

    I think I have some malware on my computer, I lose administrator privilege to files, sometimes other network adapters show up and i have had other devices show up on my network. I have tried different scans and nothing shows up. Also, many devices show they have migrated to my computer and I dont undrstand it at all Any help with this would be greatly appreciated and I have attached the scans for you. FRST.txt malwarebytesresults.txt
  17. HackScore

    In need of help

    Hello, I am not sure if it the right place to ask such help but i think there is nowhere else to go. So i experience these extracting windowses. They pop up randomly and there is nothing writen on them just "Extracting" which means i don't know what is being extracted or where or from which softwere.I tried various fixing programs but without any success. there is photo of such a window. Please help we get rid of it. THANK YOU IN ADVANCE.
  18. I recently had ADW Cleaner run and I noticed I had a very important desktop folder missing? How can I recover it after adwcleaner removed it? Below is the log file from that date. The path I need restored is highlighted.
  19. Hi, Hitman Pro has been finding and placing into quarantine files designated as malware. The name is always a variation of (something).tmp.exe. There are often multiple instances placed in quarantine, but the malware always reappears. The malware is being discovered in my temp directory. I use Malwarebytes Premium but it doesn’t catch the problem. Windows 10, 64 bit. Any assistance will be appreciated. Thanks G77063 PS: My Real-Time Protection always turns itself off too but I guess that is a separate issue.
  20. Since a few days ago my Win 10 Pro 64-bit system has been blue screening with SYSTEM_SERVICE_EXCEPTION in the mwac.sys driver. It happens a few times each day, even when I'm not browsing (in Chrome). Thanks for any help! mb-check-results.zip Addition.txt FRST.txt Shortcut.txt
  21. Good afternoon, It seems that there is a virus that keeps reinstalling here in these Edge files and then granting access to my machine. The inside sales support staff said that the best way to find out how to remove this is to post here and find someone who can help get rid of this issue. Malware Bytes doesn't pick it up. Here is an image of the files that keep loading. Some are thumbnails that I assume then loads code to exploit the machine. It is doing this in Microsoft Edge but I use Chrome for everything and never open Edge. I can get any reports or anything that you need to assist me in getting rid of this issue. Please help. Matthew
  22. I get the Real-Time Web Protection not started message after any update to Windows 10. Turning on Web Protection or Restoring Defaults doesn't work, nor does restarting Malwarebytes or rebooting the PC. However, downloading again and reinstalling the latest version of Malwarebytes does resolve this. When will you fix it so we don't need to reinstall after every minor update to Windows?
  23. Hello I need some help getting rid of an unwanted malware that took over the search engine on my chrome. It seems to be from yahoo but it is a malware. Reading other posts I saw that I needed to post my own topic so here I am. I will attached a screenshot of this nightmare thanks in advance.
  24. Hallo Malwarebytes i have problem with installing,getting error 5?Same problem like this one.Can someone please help me to resolve this?https://forums.malwarebytes.com/topic/208622-windows-10-cannot-install-malwarebytes-3-error-5/
  25. Hi, Recently ended up with a solid amount of malware (worst was programs called anonymizergadget, emigrates, and uninitiated) which took control of my chrome and created popup ads, etc. etc. Cleaned it up and all looked good until I noticed Windows Process Manager (32 Bit) was using anywhere from 10-40% of my CPU at any time. When I go to the path it takes me to \Appdata\Local\avaorlt and denies access, unable to interact at all. Properties in task manager names it as wmnteal.exe. Did a scan with FRST, the two files are attached, along with a screenshot of the process in task manager. FRST.txt Addition.txt
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