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  1. Hello friends, recently I updated my Windows 10 computer. But I am encountering a problem after updating it. I am getting the black screen after updating. I updated several time my computer, but I had never faced some kind of issue before. Then why I am having this issue, I have no idea. Does anyone have any idea about how can I able to fix it? Any kind of help would be greatly appreciated.
  2. As of today, I have started to get numerous pop-ups from Malwarebytes. MWB scan doesn't come up with anything. Same with Windows Security. It's doing it while I am typing here! (using Chrome) How do I get rid of this? Details attached. THnks for any help. trojan malwarebytes.txt
  3. fresh install of windows and for the years i have used the free version ive only had this issue once now im stuck considering reinstalling windows AGAIN! because of this soooo i think i remember the last time i fixed this was disabling register with security center so why the F is this function locked behind a PREMIUM ACCOUNT WHEN THIS FUNCTION NEEDS TO BE DISABLED BY DEFAULT since no one has figured out how to fix this bug my windows defender is stuck off all security services are set properly and running but unable to change registry values DisableAntiSpyware = 1 DisableAntiVirus = 1 too " 0 " and because of this i have ZERO PROTECTION could someone reset my trial period so i can fix this without jumping a bunch of hopes
  4. Hi, I have been experiencing some slowness, like when computer starts or loading browser pages, but not necessarily anything that indicates malware/virus/etc. Then, a week ago or so, when the computer started it went through an auto drive repair. So I ran some scans last week, which didn't find anything unusual. However, I am concerned about the "bad block(s)". Last evening I backed everything up on an external hard drive. I'm attaching reports done last evening. Also, if this HD is on its way out, I'd like some information on what specs to look for in a new laptop. I know my current laptop does not meet requirements for Windows 11. I am not a gamer, but do want good graphics (not integrated, if possible) and I like to store/view photos/videos. Also, not interested in top of the line, but something that will last a while. Thank you, Julie Malwarebytes 220221.txt FRST 220221.txt Addition 220221.txt
  5. www.ojrq.net somehow made it through my system some time ago. I kept seeing it when I try to use Rakuten and I finally stopped to research "www.ojrq.net" and learned what it is. I'm disappointed that Malwarebytes never alerted me. Any suggestions on how I can delete this before it causes harm, if it hasn't already. TIA.
  6. I'm running the latest versions of Windows 10 & Malwarebytes for Windows. My system appears to be infected with malware which I suspect came from a Google Chrome extension. Yesterday my PC started running very slowly and I noticed I received numerous Google Chrome notifications in the Windows message center (refer to the images below). After unsuccessfully performing a "Clean up computer" from the Advanced settings in Chrome, I performed a clean install of Chrome (uninstalling the previous installation & deleting the Chrome folder in Windows). I have not logged back into my account from within Chrome so extensions haven't been reinstalled. After reinstalling Chrome, I started a Custom Scan of my entire hard drive. The scan has been running for over 21 hours. It is still running. Over 680,000 items have been scanned and there has only been one (1) detection thus far: PUP.Optional.Ask. The offending file is: c:\users\mike\desktop\mike\appdata\local\temp\apnic.dll. I've let the scan run this long so I'm hesitant to stop it; however, I need to be able to regain the use of the infected computer as soon as possible. Is there any way for me to know how close the scan is to being done? Should I allow the custom scan to complete or is there a better course of action for me to take at this point? What are the steps I should take to resolve this and be certain my computer is no longer compromised? Thank you.
  7. Hi all, I'm in need of your expertise again. I have the free versions of Malwarebytes & AVAST installed but I also have Norton Security and TSDD Killer in one of the folders (just in case). My browser has the Malwarebytes & AVAST extension as well. I recently downloaded some mods for Stardew Valley and even though I made sure to scan them, it seems like my laptop is now infected. I tried running AVAST boot-time scan and it wouldn't show the usual icons or a report. I tried running all the scans listed above and they didn't find anything but WIndows Defender popped up and it said they blocked a threat in "C:\Users\press\AppData\Local\Temp" and the scan/notification kept popping up. I tried to run all those applications in Safe Mode as well but they didn't return anything. Please help? Best wishes, Sarah
  8. For reasons unknown to me, this morning Mr. Malwarebytes Premium has sent me a few warnings indicated an "Exploit" attack: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 9/19/21 Protection Event Time: 4:26 AM Log File: 33d8f420-1923-11ec-af4a-3c2c309b2446.json -Software Information- Version: Components Version: 1.0.1453 Update Package Version: 1.0.45108 License: Premium -System Information- OS: Windows 10 (Build 19043.1237) CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent.Generic, ComSpec=C:\WINDOWS\system32\cmd.exe, Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Microsoft Office Word Protection Layer: Application Behavior Protection Protection Technique: Exploit Office WMI abuse blocked File Name: ComSpec=C:\WINDOWS\system32\cmd.exe URL: End. I do not know how to get rid of this pesky "Exploit." Could someone kindly assist me? Thank you
  9. "Your IT administrator has limited access to some areas of this app and the item you tried to access isn't available. Contact IT helpdesk for more information" when attempting to access certain parts of Windows Defender (specifically scan results), but consequent to turning on "periodic scanning" and attempting to to click the desktop alert associated with the scan results I receive this message. Windows 10 Pro 19042.1165 20H2/Malwarebytes Premium A few questions: 1. My understanding is Malwarebytes should work quite well with Defender. Is this message normal as Malwarebytes is in control or no? If not, what are the recommended steps? I imagine a reinstallation to start things off? 2. Is it recommended to leave periodic scanning off via Defender? 3. Keep in mind I can actually access all areas of Windows Defender. The issue seems to occur when clicking the desktop alert notification associated with the scan results of my Windows Defender scan. I am able to see any "threats" if I go to Windows Defender console under "active threats" 4. And lastly, any specific recommendations in terms of complimentary AV?
  10. I made a purchase via the Malwarebytes Premium bill of exchange for one year (Order No. 152836483) a few hours ago, and there's no email within the key of it. There's nothing in the Spam email too..
  11. Hey. So I recently installed a software which came with a patch file which was not what it should have been. Running that patch file didn't do anything but later I realised that my Windows Defender is disabled automatically. When I checked the Control Panel, I found out that the Virus Protection Part of it is completely gone. It's not there at all (image attached below). So, I tried a few methods from the internet like:- 1. Downloaded and ran the windefend.reg file. (This gave me an error saying I don't have permission.) 2. Ran the Malwarebytes scan twice but didn't find anything. 3. Did the same thing in Safe Mode, still couldn't find anything. I have also run the FRST Scan which I saw a lot of people run and send the logs for analysing the issue. So I did the same thing and I have attached the FRST.txt and Addition.txt below for reference. Can someone please help me cuz I don't have any other Antivirus Softwares installed as Windows Defender is good enough for that purpose and I don't need to expose my PC to any more threats while the service is down. Thank you. FRST.txt Addition.txt
  12. Just showed up on a scan. Haven't downloaded anything new or anything. Super weirded out by the 6 finds though. Exported the scan info below, would love opinions and help on what to do next. Potentially having malware on my PC freaks me out. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 5/8/21 Scan Time: 8:55 PM Log File: 65838a92-b07a-11eb-91d2-38d54710e326.json -Software Information- Version: Components Version: 1.0.1292 Update Package Version: 1.0.40238 License: Premium -System Information- OS: Windows 10 (Build 19042.928) CPU: x64 File System: NTFS User: PromethiumPC\Promethium -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 342284 Threats Detected: 6 Threats Quarantined: 6 Time Elapsed: 2 min, 23 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 5 Malware.AI.1035458231, C:\WINDOWS\ASSEMBLY\NATIVEIMAGES_V4.0.30319_32\PRESENTATIONCORE\AA9C1B7D97605C62DA47F787BF616815\PRESENTATIONCORE.NI.DLL, Quarantined, 1000000, 0, , , , , 59CC10239EA4A5A8004DABFD09DCF838, A6F04A14F72140B29C7DAD7F3C3F83B0297B4C0A45BDCFF18647707426BF66FD Malware.AI.1035458231, C:\WINDOWS\ASSEMBLY\NATIVEIMAGES_V4.0.30319_32\PRESENTATIONCORE\AA9C1B7D97605C62DA47F787BF616815\PRESENTATIONCORE.NI.DLL, Quarantined, 1000000, 0, , , , , 59CC10239EA4A5A8004DABFD09DCF838, A6F04A14F72140B29C7DAD7F3C3F83B0297B4C0A45BDCFF18647707426BF66FD Malware.AI.1035458231, C:\WINDOWS\ASSEMBLY\NATIVEIMAGES_V4.0.30319_32\PRESENTATIONCORE\AA9C1B7D97605C62DA47F787BF616815\PRESENTATIONCORE.NI.DLL, Quarantined, 1000000, 0, , , , , 59CC10239EA4A5A8004DABFD09DCF838, A6F04A14F72140B29C7DAD7F3C3F83B0297B4C0A45BDCFF18647707426BF66FD Malware.AI.1035458231, C:\WINDOWS\ASSEMBLY\NATIVEIMAGES_V4.0.30319_32\PRESENTATIONCORE\AA9C1B7D97605C62DA47F787BF616815\PRESENTATIONCORE.NI.DLL, Quarantined, 1000000, 0, , , , , 59CC10239EA4A5A8004DABFD09DCF838, A6F04A14F72140B29C7DAD7F3C3F83B0297B4C0A45BDCFF18647707426BF66FD Malware.AI.1035458231, C:\WINDOWS\ASSEMBLY\NATIVEIMAGES_V4.0.30319_32\PRESENTATIONCORE\AA9C1B7D97605C62DA47F787BF616815\PRESENTATIONCORE.NI.DLL, Quarantined, 1000000, 0, , , , , 59CC10239EA4A5A8004DABFD09DCF838, A6F04A14F72140B29C7DAD7F3C3F83B0297B4C0A45BDCFF18647707426BF66FD Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 Malware.AI.1035458231, C:\WINDOWS\ASSEMBLY\NATIVEIMAGES_V4.0.30319_32\PRESENTATIONCORE\AA9C1B7D97605C62DA47F787BF616815\PRESENTATIONCORE.NI.DLL, Quarantined, 1000000, 0, 1.0.40238, 8F961A44701714803DB7D6B7, dds, 01237109, 59CC10239EA4A5A8004DABFD09DCF838, A6F04A14F72140B29C7DAD7F3C3F83B0297B4C0A45BDCFF18647707426BF66FD Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  13. Hi there! For about two, maybe three, weeks? I've been having an issue with Malwarebytes flagging random things at outbound trojans. When I scan, neither application is finding anything. (The only thing ADW flags is the default pre-installed HP programmes and Claro Reader which is an accessibility software I use, but I've never had a reason to uninstall those.) It possibly started when I downloaded Valheim from Steam, or that may have been the first time I actively noticed it. To summarise: Every time I open the Valheim, Malwarebytes immediately flags it as an outbound trojan. Then it started to do it with Clip Studio Paint, the art software I use for work, when I opened up the in-app store. Flagging it as an outbound trojan. (This stopped once I updated CSP to the newest version.) Today, it's now doing it with Discord, and refusing to let me update discord because it's being flagged as an outbound trojan. I've done a Windows update, which made no difference. I've also updated both Malwarebytes, and ADW Cleaner. It should be noted that when I've run these scans, they were in Normal mode, still connected to the internet. I can't seem to work out what the problem is, and I can't find anyone with a similar problem when I google this issue. But this is becoming a problem as I need Discord for working from home, and being unable to access this is not good, very bad, please help. I've downloaded the Malwarebytes Support Tool and attached the log to this post, cause that's what I've seen asked for on other posts? mbst-grab-results.zip
  14. Hello . an notification message about "Your Wi-Fi Connection is unsecured" is showed up on the right side corner of the screen! so what is this about ? Malwarebytes Premium Your Wi-Fi Connection is unsecured Your Internet activity may be visible to unauthorized parties. Malwarebytes Privacy can help secure your connection. such a message shouldn’t be to show up because Malwarebytes has no module to monitoring and protecting the device network like most anti-virus software . Malwarebytes is now a full anti-virus ?
  15. I am not the person in charged of the Home WiFi security at home, but I received an offer today to install a clipboard application. Visiting their website I noticed they do not offer a secure connection. We have a private WiFi, Windows 10, Microsoft firewall, Malwarebytes Premium AND Zemana Antilogger. I use a password manager, usually copying and pasting passwords. It came to my memory a product I had checked before, Spyshelter, which Premium option offers Clipboard Protection. So, I am just wondering right now if I HAVE MISSED ANYTHING, suddenly out of curiosity. Anyone who can post an easy to understand and definite answer it will be greatly appreciated since my interest is not anything regarding having to deal with security issues anywhere/anyhow. https://youtu.be/tZeEcnkMD9w
  16. Hi, I'm not sure if this is correct place to post. I bought this laptop computer in 2016, but didn't start using it regularly until 2019/2020. In 2019 from about April until July, I used it for a part-time work-from-home survey job. Then, early this year I started using it exclusively when Windows 7 became obsolete. The laptop runs slow, and this isn't something that started after an update. It just seems to keep getting slower. Sometimes it seems particularly slow when using the internet or specific websites (like FaceBook, etc). Btw, I usually use MS Edge browser. Rarely do I use the Chrome browser. When I had that survey job last year, I had to use Firefox, which has since been deleted from this computer. Other times, the computer is slow in opening apps or files...or even slow to open task manager when I hit 'CTRL' + 'ALT' + 'DELETE'. I know there are a lot of MS apps on my computer that I don't even use. Not sure if they have anything to do with it. And, I don't know for sure how to ensure my non-MS apps are up-to-date. I used to use Avast (not premium, just free), and it would notify me if an app was out-of-date. My previous laptop with the Windows 7 (and way less storage, etc) ran much faster. Could you either help me figure this out, or send me to a more appropriate forum/website? And after this issue is resolved, are there guidelines for Windows 10 settings? Thank you, Julie
  17. The settings application on windows 10 does not open for me. It has the icon display on a blue screen before it automatically shuts down. This problem only exists on my current user, and if I reboot in safe mode or with a different user it works. Here is the latest malware scan report. Some help would be appreciated. Thank you. Report.txt
  18. Hi. I was browsing my computer when Windows Explorer suddenly crashed. My discord window was still open and working fine. I tried pressing the windows key and nothing happened. I then tried opening task manager through ctrl+alt+delete, but it wouldn't open. I then tried to open my computer in safe mode with networking, but it will not connect to a network (even ethernet), leaving me unable to sign into my windows account. I tried anyway and was left with a never ending loading screen after putting in my passcode. I grabbed my windows installation disk, a flash drive with Farbar Recovery Scan Tool, opened the bios, ran it through the cmd prompt, and have attached the FRST.txt file to this post. If anyone knows a way to help, I'd sure appreciate it. Thanks! FRST.txt
  19. Hello. I've seen this thread before but I'm assuming it's a case by case issue. I can't install Malware Bytes on my windows 10 pc. It keeps crashing and I think it's being caused by some malicious software that I would like to scan for. The install process keeps failing. Can you help?
  20. Hi, I was told to go here from the BSOD section. I have both Kaspersky and Malwarebytes and today, Kaspersky asked me to restart to complete an update, so I did. After it finished restarting, it gave me an error saying my PC needs to be repaired and that the operating system couldn’t be loaded because a critical driver is missing or contains errors (mbamelam.sys). I also got an error code, 0xc000007b. I have a lot of important stuff on this computer and I can’t really go out to repair it due to the whole pandemic that’s going on. Any help would be appreciated, thanks.
  21. Hi So I have both Kaspersky and Malwarebytes and today kaspersky asked me to restart to complete an update. So I did and when it finished restarting it gave me an error saying my PC needs to be repaired and that the operating system couldn’t be loaded because a critical system mdriver is missin or contains errors. The file in question was Windows\system32\DRIVERS\MbamElam.sys and the error code was 0xc000007b. I don’t know what to do please help I have a lot of important info on this computer and I can’t go out to repair it because of the whole pandemic 😭😭😭
  22. I had to go back to windows 10 version 1803 since almost 2 days or so (first time this is happened to me), install Malwarebytes version 4 beta , and when I want to exit out of MB it goes to crash ! so the whole software is crashed on the exit ! We’re sorry.but the Malwarebytes service stopped working. The program will now restart.
  23. Hi; we just installed the latest MBAM 4.1.0. We recently made the move to windows 10 ver. 1903. We are using the windows defender. With you newest version, can we now turn on your realtime protection and run defender at the same time? Thanks!
  24. Hi, I am recently having this problem while talking to people and even in games. If I am in a call on discord with someone, they can hear my sound onto my mic. I tried many videos to help me solve my problem but doesn't work. It is a pretty common issue that's been annoying people. Anyways people just always hear my sound when I am watching you tube, etc. Please help me get rid of this, I don't like the fact it is doing that.
  25. Nothing like waiting to the last minute. I was able to download Windows 10. However, it reverted back to my Windows 7 and stated the Windows 10 install had a problem during the "migrate data" part of the process. I know enough about trying to fix computer issues, to make me dangerous. So, asking for help. When I googled the problem on https://www.thewindowsclub.com/safe_os-phase-during-migrate_data-operation it suggested using SFC. I did, and the results showed corrupt file(s), some that could not be fixed. I cannot attach the CBS file, and cannot get the computer to change permissions so I can attach it. Also, since I haven't got Windows 10 on my laptop and today is the end of life for Windows 7, Should I remove my documents/pictures/videos to a USB or the like? Thank you!
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