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Found 98 results

  1. Since upgrading the console to 1.9.0.3671 most machines cannot be found. Even if I scan by IP range only 58 out of 450 machines show up. Domain sync does not sync. The console is useless for installing or updating clients to the latest version. I followed the directions on page 5 of the MCAG to configure the clients. I did this to 2 machines and they both disappeared. The endpoint are windows 10 1803 with at least .NET 4.6. How can I get the PCs to display in the console?
  2. Yesterday I updated to the new version of Windows (1903). For the first time, Windows Defender was deactivated and Malwarebytes appeared as antivirus. If I go to the recommended option of Malwarebytes (which I have had up until now with no problems so far) "Let Malwarebytes choose whether to register" and changed it to "Never register Malwarebytes", I can have Windows Defender activated again. if I change back to the recommended option, Windows Defender is deactivated again.
  3. so im in a slight problem :] had a harddrive which had windows 10 on it and couple months back installed windows 10 on a new ssd too (so now i only use windows on the ssd) recently got slapped with a virus and so i installed and ran malware bytes which quarantined a bunch of "virus" files which some (i believe) were in the system32 file and so after prompting me to restart the computer - i got the ":( ur pc doesnt work" even after simply troubleshooting and then trying to boot into safe mode just returns with the sad face error and "system_service_exception" i am on the computer right now because i managed to get in by booting up the old harddrive windows 10 any ideas on how to fix the ssd windows so i can be back to normal? this hard drive is extremely slow sorry for the long paragraph but i really dont know what to do...
  4. heres the logs, thanks for your help Addition.txt AdwCleaner[S00].txt FRST.txt malwarebyteslog.txt
  5. Someone just told me a file I just downloaded was a cookie logger, I couldn't find anything that says how these work. I never did run the program, but I still want to know if it could have infected my computer! Please help, even if cookie loggers are fine, answer the question anyway. They showed me pictures of things the logger did, so I believe that they can actually do something.
  6. I have my Malwarebytes set up to run a quick scan daily and a full, in depth scan weekly on Windows 10 PC. This is the first time (in over 2 years) that I received an error in my security center telling me to open Malwarebytes. When I did, I found that my in depth scan has been running for over 9 days! Scanned items is at 344,779+ and time is 218:14:45. Anyone know how to fix this?? Thanks!
  7. Hello, a few weeks ago my brother had downloaded a "csgo hack" onto my PC. I allowed him to play. I had this application open and ready to use. Windows kept sending me a warning and of it automatically quarantining the Trojans. But it wasnt helping. There were 2 applications called "letsee1.0" and the same name but in a 2.0 variant. I deleted the 1.0 I believe, but upon deleting the other, my PC crashed. I loaded back up normally, but tool a bit longer than usual. Signed in and it gave me a black screen then blue screen sayin "checking updates". After that I knew I was screwed. I know the virus basics and how to retract them, i.e going into safe mode and using antivirus apps. Completely wiping my HDD(s) and using another computer for an OS boot. But I cant do any of those. Scenario 1. I would go to wipe my hard drives but every time whether it was full wipe or restore back to last known download, it would always say "there isnt enough storage in your harddrive" or "process could not be completed" I have two 2TB hard drives and a 500gb ssd as well as a 250gb M.2. Scenario 2. I go to any of the safe mode options and it would try to boot it up but it always says "failed to boot into safe mode, try using another boot method" And I have that much storage, more than your average person whomst has a PC. My OS is valid and not pirated, so to me this makes no sense. To be more clear if you didnt get what I said I will be more in depth here: When I turn on my PC it loads MSI bios screen, then goes to running windows, THEN running diagnostics. Which from there goes to the options/troubleshooting area of the diagnostics. This happens EVERY time I turn my PC on. I've tried to do the download the OS on another PC and redo all that, but that dosnt work at all. And I cant boof info safe mode. I wanna fix this PC before I make the decision to buy a new one, instead of wasting money on something that can be fixed. I believe there is a way. I hope there are gonna be a lot of people responding and trying to help cause using the windows forums was the worst. Takes for ever to respond and when someone does, it's a stupid troubleshoot I already know about then when explained they leave it there as if im not there. As of the matter, I would try to use another PC or laptop get a USB and download a bootable virus cleaner but I cant get into safe mode to do that. Thanks for your help if any!
  8. I just downloaded Malwarebytes Premium Trial. I scanned my PC then it found 10 threats. Some of my applications giving an error message which gives code 0xc0000005. I attached a screenshot. I did research about it and saw some solutions. I clicked control panel on Windows 10. It opened but Malwarebytes said trojan blocked. I didn't get it first because I closed pop up. Then I closed the Control Panel and restarted my PC. After logging in, I saw a pop-up from Malwarebytes again. Then I started seeing it frequently. (Now, again. I opened Malwarebytes for taking SS's then, pop-up again...) And I can make mistakes while writing because I learning English still. Sorry if I made mistakes.
  9. Windows 10 Pro 17763.168 (1809) - i7-7700k. This issue occurs only in Pro, not Free. After boot and display of the Welcome screen, there is a noticeable lag at the Welcome screen. Startup sound is delayed by at least 2 seconds. Clicking or pressing enter to get the sign-on box does not appear for several seconds. After entering PW/PIN, there is a lengthy process displayed of "Waiting for Initialize Profile" (not exact words), "Preparing Desktop", etc. Finally goes to Desktop. None of this happened prior to 1.0.508, it was all nearly instantaneous. Setting delay of 15 seconds removes the issue and all was as before this CU. Setting the service to Auto(delayed start) also removes the issue. Both are workarounds. This did not occur on the previous CU. I did have the Beta prior to all this, and it, too, had the same issues. I reverted to Public Release and the issues resolved. But when this CU was installed, the issues returned. I have done clean installs using the mb-clean-3.1.0.1035.1 and the mb-support-1.3.1.553. I have also completely uninstalled it using Revo Uninstaller Pro 4.0.1 and re-installed clean using the latest downloaded today mb3-setup-consumer-3.6.1.2711-1.0.508-1.0.8211, which has the 1.0.508 incorporated. All to no avail. There do not appear to be any other side effects, except this startup issue. Attached is the clean log and mbst-grab-results. Thank you for your help. mbst-clean-results.txt mbst-grab-results.zip
  10. The latest version of Malwarebytes Home seems to be incompatible with the Windows 10 Insider Preview Build (18323-19H1). All services except Exploit Protection are turned off and you can't turn them back on. Restart does nothing. Uninstall hangs until one of the Malwarebytes processes is manually terminated. Re-install works then the services turn themselves off again seconds later. Anyone else having this issue?
  11. I see a lot of posts about Malwarebytes 3 causing Windows 7 to become unresponsive. I want to join those reporting this problem on Windows 10 as well. In recent months, I noticed my laptop feeling sluggish, occasionally becoming unresponsive for > 10 seconds. I blamed Windows and soldiered on. In December 2018, Chrome suddenly became unusable with every control and website freezing for 20 seconds or more before finally responding. I went through recommended troubleshooting steps all the way up to complete reset/reinstall. Nothing helped. Edge and Firefox were usually responsive, but not entirely free of this issue. Checked system performance/resources, network speed, etc. No obvious issues found. Then, I tried turning off Malwarebytes Real Time Protection. Not only Chrome, but all apps and Windows 10 itself immediately become snappy and responsive again. After more testing, I discovered Malware protection is the problem layer. I can leave all other Real-Time protection layers on and have excellent response time as long as Malware protection remains off. Until recent months, I had all Real-Time protection layers on since version 3 was released with little or no significant sluggishness. Freezing was evident in multiple apps. I noticed it first in apps such as Chrome, Firefox and Clatter because I use them a lot. Chrome was by far the worst, with all websites and app controls being consistently unresponsive for long periods. Surprisingly, even though it's frequently used and my default browser, Edge was least impacted by this issue (after being the problem child in previous years). Information below is probably included in the logs, but I'm adding it here so others can easily see/compare to their own configurations: This PC is not running any other malware solutions other than Windows Defender and Malwarebytes. Malwarebytes Premium version: 3.6.1.2711; component package: 1.0.508; update package: 1.0.8698 Windows 10 1809 (build 17763.195) Device: HP Spectre x360 i7, 16GB RAM, storage: 476 GB SSD (286 GB free) Chrome version 71.0.3578.98 (64-bit) mbst-grab-results.zip
  12. Ok so this issue has been running for a while and each time we've not found a reason as to why. sometimes soon after Startup, Malwarebytes will pop up with this error message. "Malwarebytes is unable to load the Anti-Rootkit DDA Driver" it then requests a restart, runs a threat scan and... were clean, this wouldn't be a problem if not for the fact that it's happening more oftern. the system this keeps happening on dose not go to new site, has been clean for years, and every virus scan we do comes back clean. at this stage i wounder if it needs a freash install of malwarebytes to sort itself out. will send Malwarebytes Support Tool info once restarted and the threat scan comes back clean.
  13. Today I noticed there is no try icon for Malwarebytes app, so I open the installation folder to try to start mbam.exe manually. Nothing happened - no app screen, no error messages, as if I did not start anything. I did try to fix it my self, but no result so here I'm looking for professional diagnose and help. What I did when trying to fix it myself: - download and run Malwarebytes Support Tool (mb-support-1.3.1.553.exe) - "Repair" does not work, it gets stuck on second step "Saving settings" - downloaded and run adwcleaner_7.2.5.0.exe - it found some hola.org related files and removed it, but it did not solved my problem - cleaned and reinstalled using Malwarebytes Support Tool - it cleaned ok, but was stuck on installing (like 30 mins or so and still did not finished), so I restarted in Windows in safe mode and installed from there (mb3-setup-consumer-3.6.1.2711-1.0.508-1.0.8211.exe). It did lunched so I restarted in normal mode and... the problem still persist: no try icon and can;t start main app window. At this stage I give up and posted here. mbst zip attached, looking for some help. mbst-grab-results.zip
  14. I was using Yahoo mail in Mozilla Firefox when a warning popped up saying, "Your Windows 10 is infected with 3 viruses" The link in the address bar changed to: https://www.mscheck002.club/sk/fa9ff2ca/us/?clid=c45693d5bc364beb8cffa6e9f15eff8d9ca7&p1=74070&p2=&pre_tpl=6 Is this malware? The last time it happened I ran Malwarebytes and found nothing. Thanks
  15. trying to find out a way to completely uninstall windows defender from my windows 10 OS . but there is no option to uninstall it . and I want to remove it because windows defender AV isn’t working and an error while I try to update it’s malware databases ! and I want to replace it with KASPERSKY.
  16. Since my latest windows 10 update (May 2018) my windows 10 laptop has been hanging when it tries to update Malwarebytes. I have seen it suggested that I uninstall and reinstall MB. Unfortunately, I have no access to make the machine do anything. It won't even start Task Manager. The mouse will mover around and I can type in fill boxes but all to no avail if it is an attempt to run a program or application. It won't start file explorer, browser, it won't restart. The only control I have is to hold the power button for a while until it does a forced reboot. When I sign in, it is still in a hung state.
  17. I installed MBAM a long time ago and all seemed well. Then discovered Chameleon and thought I'd install it to be on the safe side. Now when I try to open MBAM, nothing happens. Windows 10 PC. Not sure what else might be relevant to the issue...
  18. I'm not very computer savvy, so these are probably stupid questions. I work with a Windows 10 PC at a small business which is part of a network. The files I work with are all saved on a "shared drive" on the server computer". Sometimes I save files to my Desktop or download files to my Downloads folder on the C:\ Drive, before saving an updated copy to the "shared drive" at the end of the week. When I right-click and view properties for C:\ and view the "Sharing" tab, it says this drive is "Not Shared". Questions: 1) Does "Not Shared" mean that C:\ is not a part of the company's network and can't be accessed /viewed from the other computers? 2) If it's not shared, does that mean that all the work I've been saving to C:\ hasn't been getting backed-up? 3) Sometimes during my break, I create and work on documents (I write a lot) that aren't company related. Before my break ends, I copy the file to a USB flash drive and delete the original from the C:\ drive. Sometimes I also access files on the USB flash drive, and save changes I make to them. Since all the work is happening on C:\ and the USB flash drive, will it show up on any network event logs / file audits? It was nothing illegal and I've done this a few times now without any incident, but I want to avoid any trouble this might cause. 4) If I download a PDF file off the internet and it gets saved to the "Downloads" folder on C:\, will it get automatically backed up to the company "shared drive", or would I have to manually make a copy to the "shared drive" to make sure that it gets backed up too? Thanks, T-Ruth
  19. My ransomeware protection has turned off and I can't get it back on. Support tool log attached. mbst-grab-results.zip
  20. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 8/21/18 Protection Event Time: 8:20 AM Log File: 9389a30a-a53c-11e8-a92a-f44d3003d71e.json -Software Information- Version: 3.5.1.2522 Components Version: 1.0.421 Update Package Version: 1.0.6439 License: Premium -System Information- OS: Windows 10 (Build 17134.228) CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent.Generic, , Blocked, [0], [392684],0.0.0 -Exploit Data- Affected Application: Microsoft Office Word Protection Layer: Application Behavior Protection Protection Technique: Exploit payload process blocked File Name: C:\Users\obe7\AppData\Roaming\Grammarly\Updates\GrammarlyAddInSetup6.7.139.exe C:\Users\obe7\AppData\Roaming\Grammarly\Updates\GrammarlyAddInSetup6.7.139.exe \detectmode URL: (end)
  21. I have a case of the goppel. I have included a scan report of my latest Malwarebytes virus scan. I have tried numerous ways to get rid of the virus - to no avail. Please help me... Use_This_Goppel_Sux.txt
  22. For the past several months, Malwarebytes has been flagging Onedrive as an exploit and disabling it on my Surface Pro 4. After it is disabled it no longer syncs to the cloud so any changes made to my files are lost. This has been going on for months and nothing I do seems to change it, even after performing a clean install of Windows 10. I have attached a picture of the notification I get when Onedrive is flagged and disabled.
  23. The browser extension has 2 buttons 1: GO BACK, 2: CONTINUE TO SITE (I'm not 100% sure about this as it is not visible) The GO BACK button is a NOOP (doesn't do anything) on Windows 10 all updates applied.
  24. Hello,  Just installed new version 3 of MBAM on my computer, over a v2 that I had since years. Installed this V3 yesterday, reboot today, and no more boot, win stops & blocked just after powering up, on win logo. (win 10 x64 pro) At first, didn't even made a relation between no boot and MBAM, but, after I tried win tools to fix, with no success, I booted on Malekal liveCd USB key to have a look at "srtTrail.txt" in c:\windows\system32\logfiles\Srt, then I found an error with the bootres.dll. I googled a few, and found a thread here related to MBAM, srttrail, and bootres.dll. Now, it seems evident that the fresh MBAM installation (yesterday) is linked to my non-boot today, my Win10 is clean, and never caused me any boot neither stability trouble. So, I need, please, help...? What i've done, first, is using a restore point, didn't solve anything. Then, may be it was not intelligent, was to use the "fixlist.txt" you attached to the thread mentioned above. (of course ?) didn't solve my problem...? ... So, what I can do is to attach my original FRST log, done before using the fixlist > file "FRST_1.txt" I also attach the fixlist I used, given on the thread above mentioned > file "Fixlog.txt" I also attach the second FRST log, the lastest a actual, done after I used the Fixlog > file "FRST_2.txt". Done nothing else since, except rebooting on my Malekal LiveCD, to post on this forum. So the FRST_2.txt is my actual report. Hoping you'll be able to build me an efficient fixlog, or any other solution... THX ? FRST_1.txt Fixlog.txt FRST_2.txt
  25. Windows 10 Fall Creators Update Settings > Gaming > Xbox Networking Xbox Live Multiplayer Server Connectivity will show as BLOCKED unless you close Malwarebytes or disable Web Protection in Malwarebytes. Is there a way to white-list this service? MBAM 3.2.2.2029 Package 1.0.212 Update 1.0.3042 Windows 10 x64 Pro 1709 16299.19
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