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Found 22 results

  1. Greetings, Malwarebytes forums. For the past few weeks, my laptop has been running very slowly, with high temperature (the CPU even reaches 100C on some occasions, with the core voltage exceeding 20V per core). The fan would ran at max speed even when the whole system is in idle mode (I do open a few programs related to my work, but all of them are network-related stuffs and in idle mode). Curious, I checked the Task Manager and see one of my workplace apps consuming exactly 25% of CPU. Occasionally it would dip or raise above that level but it would revert back to utilizing 25% of the CPU (an i5-2520M@2.5). Even more curious is the fact that if I force close the application in question, the 25% CPU utilization would be transfer to another apps previously in idle mode (with 0% CPU usage), even as far as transfering that utilization to explorer.exe and jusched.exe, which is entirely unrelated and would never consumes that huge amount of computing power. Thus, I suspect that my laptop is infected with some kind of crypto miner designed to run at 25% of system resources. Even more curious still is the fact that if I turn off everything, or restarting the system, the CPU utilization would return to a normal level. So what is wrong with my system and how should I proceed to remove this threat? I'm worried that if this continues, my laptop would turn into a pile of plastic and steel garbage pretty soon. P/s: My colleague has an identical laptop with an identical set of work-related apps, and his experienced no problem so far.
  2. For some reason while malwarebytes is running, the cpu usage is constantly spiking to up to 30% while the computer is idle. I decided to record it: https://www.youtube.com/watch?v=W94otr2F_qs Can someone please explain to me what Malwarebytes is doing in the background and why it's causing "System" to have so much cpu usage rather than the actual MB service process?
  3. Hello everyone. First Post here for me. Not going to hound or whine for a fix, just looking for a way to deal with this drag on my PC's performance issue. So some details that others might provide are missing here. I've read a lot of posts on this issue, and it seems to be at least a year since a MB Representative said on this Forum that a fix was "in the works". Obviously MB is not interested in fixing this issue or they CAN'T fix it. Either way, if I can't find a workaround to at least deal with it, it will be time for me to find another scanner. I used to leave my PC turned on 24/7 & just locked the screen when finished for the day. Things like system wide malware scans were never a problem as I just scheduled them when I knew I would be away, usually late at night. I no longer leave the PC on. Problem now is that as soon as I turn it on for the day, Malware Bytes (among others) jump immediately into action and gobble up huge portions of my PC’s resources, causing very noticeable and bothersome lags in performance for the things I want to use the PC for. This in spite of a 4.0 GHz, 6-Core CPU, 16GB of RAM and a SSD System drive. A task as simple as just loading a program can take as long as 2-3 minutes where it normally takes only 7-10 SECONDS! My question is this: Is there a FIX for this? If not, is there a way to setup MB to either limit its use of resources (preferred) OR, if that is not possible, set MB to turn off the PC after I *MANUALLY* initiate a scan? Appreciate whatever help anyone can provide, -Gary MB Premium Version: 3.3.1.2183 Component package version: 1.0.262 Update package version: 1.0.4306 Now it
  4. Starting this morning the MB service is consuming between 15 and 20% of the CPU at all times. Also the real-time protection will not start. I've tried using the clean tool and re-installing while Windows defender was disabled and still no luck. Any thoughts on what else to try?
  5. Since I formatted my PC and reinstalled malwarebytes, I noticed the MBAMService.exe is using around 240.00K memory. I found some really old posts (2016 and 2012) about this issue, but nothing really solving it. How do I solve this issue and lower the memory usage? Thank you
  6. Hi, I'm unable to activate Malwarebytes 3 on a fresh installation of Windows 10 because, as I gathered from reading the forums, my licenses had not been previously deactivated when I uninstalled Malwarebytes 2 from my previous Windows installations. I wasn't aware I needed to do that every time I uninstalled Malwarebytes. I've opened ticket 2100261 with costumer support but haven't received any replies other than the auto-reply with instructions for activating MB3 the "normal" way. Obviously I've tried that already, as soon as I installed the installation of Windows 10 I'm using right now, otherwise I wouldn't have contacted technical support in the first place. So TL;DR: I need to activate Malwarebytes 3 on a fresh installation of Windows 10, I don't have MB installed anywhere else but get the "usage limit" error when attempting to install it. I still have the license purchase email and the receipt in PDF form should they be required. License number #21278938 date: 29/03/2011 for reference. Thank you for your assistance.
  7. I noticed that My Malwarebytes 3.1.2 Services require more than 300 MB of memory, is this “Normal”? Would it slow down other processes ?
  8. Hello I am running Malwarebytes 3 v3.6.0 and when i run it on Windows 10 it uses a huge amount of memory like 1 gigabyte, I tried to find the option that appears in the usage guide to prevent this behaviour from happening because this is a machine of low resources but I didn't find any option on how scans affects my system. Even on safe mode, it stalls and when I try to open back Malwarebytes it says pagination file too little but it doesn't even run it and stalls. any help would be greatly appreciated. Thanks
  9. Hello Malwarebytes Forums, I am not sure if this issue has already been reported or known about, but I would like to report an issue regarding the high CPU usage and memory the process MBAMService.exe uses in the premium version of Malwarebytes 3.0. The issue is, everytime you use your web browser, whether it's the web browser loading web pages for example, MBAMService.exe would just hog the CPU usage until the the web browser is complete loading the web page you wanted. This is possibly due to the Web Protection feature in the Malwarebytes 3.0 program, maybe? Anyways, this kind of CPU usage behavior MBAMService.exe is doing can really stress and/or strain a computer with a dual-core only CPU if anyone here is still using those kinds of CPU's, because you have the web browser using the CPU when it's loading web pages, and then you have MBAMService.exe hogging the CPU as well until the web browser is complete loading the web page, making the dual-core only CPU briefly go up to 100% CPU usage. I have Malwarebytes version 3.0.5 installed on this computer, and this CPU Usage issue is still happening on 3.0.5. This never happened at all when I was still using Malwarebytes Anti-Malware version 2.2 on this computer before I upgraded to the new Malwarebytes version 3.0 program, and I hope that this issue can get fixed. Here is a picture of Windows Task Manager in Windows 7 Home Premium 32 Bit (my laptop computer, with a dual-core only CPU) showing the MBAMService.exe process doing it's high CPU Usage work while Mozilla Firefox, (my main web browser that I use) is loading web pages. There are no scans or updating being ran while doing this. This is between both the web browser, (Mozilla Firefox) & MBAMService.exe. Thanks, - sfermani1996
  10. Running Windows10 Pro x64, MBAM service is continually using excessive amounts of both RAM (1-2GB on average) and CPU (20-40% of cycles.) This has a large adverse effect on my system. Why and what can be done? Restart does not help, usage peaks again after a few minutes.
  11. @Perplexity While I don't have the memory issue, I too am unable to turn off self-protection. For service memory, a temp fix would be to go into services and "Restart" Malwarebytes Service. While that doesn't solve your issue, it may give some temporary relief.
  12. Hello, I have been letting off posting on the forum in hope of it being fixed in version 3.0.6 however I was disappointed to find out that my issue has been made better but not resolved. I have detected in my testing atleast that the MBAMService in some instances when running with a default configuration and the protection elements on as I am running Premium that the RAM Usage is getting very high. Now when I turn off my computer everyday the usage of the MBAMService is not getting much higher than around the 100MB which is fine and I accept that. However when I do not turn off my PC (I do turn off my monitors) it instead goes into sleep and lock automatically when I start the computer back up again the next day the MBAMService consistently uses more and more RAM until eventually I am unable to work on it and need to perform a restart of the machine to get it back to the 100MB for the rest of the day. The computer specifications: CPU: Intel Core i5, 3.4Ghz RAM: 8GB RAM OS: Windows 10 Pro version 1607 (OS Build 14393.693) MBAM: 3.0.6 I thank you in advance for your attention and apologize in advance if I may reply late to this thread as I am working
  13. I don't know if it is normal or not but I guess it is not. My Malwarebytes is Premium. The Malwarebytes of my desktop only consumes total of 70MB and I got this amount of usage on my laptop.
  14. Hi forum! Recently I've noticed huge performance drop on my pc while running games, fps drop below 60 to even 15fps and stay there. GPU usage goes up to 97-99% on idle few minutes after startup and temp around 65-70. I need help identifying the root of high GPU usage. My PC is: i5 4690k GTX 980Ti
  15. Today, I've noticed that mbamservice.exe uses a lot of CPU. I've searched for a solution and all I've seen is that Malicious Website Blocking is the cause. Here is the CPU usage comparison when enabled and when disabled: WHEN ENABLED: WHEN DISABLED: How can I fix this?
  16. Hello, I am not sure if this is a sign of infection or if this is because of something else. The computer that this is happening to only has 2 GB of RAM total, so when svchost.exe RAM usage goes up to 1 GB, it really slows down the entire computer. The hard disk is used after the RAM fills up, which then causes a major slowdown. The owner of the computer has told me that he saw some infections on malwarebytes and he removed them, however after looking at the history in malwarebytes, it turns out that all which was detected were a few PUPs. I ran a HIJackThis and here are the results: Below is the list of PUPs that were detected by malwarebytes and quarantined: And finally, here is an image of the tasklist /svc command ran to show what services are running under the svchost.exe processes: http://i.imgur.com/vIKqGtz.png I couldn't find anything that stood out to me so I thought I would ask here to make sure that this issue isn't caused by some type of malware. If this is not a malware issue then I will tell the person that he needs more RAM. Any help is appreciated. Thanks
  17. I noticed whilst checking the Resource Monitor that "svchost.exe " is using up 250,000KB and slowing my pc down. Is there anything I can do to stop it from using this much memory, or is it something else ? Thanks in advance!
  18. Hello, The problem suddenly occured earlier today when I started my computer. GPU usage and temperatures are normal few seconds after I log into the windows, but afterwards they start raising very quicly. Currently on idle, GPU usage is 99% and temperatures around 60-70c. Any ideas? - Juha
  19. My GPU usage shoots up to over 90% when idle, however it drops immediately to 0% if I open up task manager or process explorer. Here's the results from my most recent scan. Malwarebytes Anti-Malwarewww.malwarebytes.org Scan Date: 10/21/2014Scan Time: 6:54:33 PMLogfile: Administrator: Yes Version: 2.00.3.1025Malware Database: v2014.10.21.11Rootkit Database: v2014.10.21.01License: TrialMalware Protection: EnabledMalicious Website Protection: EnabledSelf-protection: Disabled OS: Windows Vista Service Pack 2CPU: x64File System: NTFSUser: Talha Scan Type: Threat ScanResult: CompletedObjects Scanned: 315530Time Elapsed: 7 min, 42 sec Memory: EnabledStartup: EnabledFilesystem: EnabledArchives: EnabledRootkits: DisabledHeuristics: EnabledPUP: EnabledPUM: Enabled Processes: 0(No malicious items detected) Modules: 0(No malicious items detected) Registry Keys: 1PUP.Optional.MyEmoticons.A, HKU\S-1-5-21-573855463-500972957-3789785844-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Search Protection, Quarantined, [421dc651b2ca3402a3342b255ea521df], Registry Values: 0(No malicious items detected) Registry Data: 0(No malicious items detected) Folders: 0(No malicious items detected) Files: 0(No malicious items detected) Physical Sectors: 0(No malicious items detected) (end)
  20. I have over 90% usage and very high temperatures while idle. I really need some help to identify and solve the issue.
  21. Ok.. so first.. I love Malwarebytes.. Swear by it. Live by it .. etc.. Been Using it for like 3 years now .. I upgraded to Windows 8 2 months ago.. Everything was workin fine. All of sudden i dunno what the hell yall did.. but whenever it was my Malwarebytes Icon changed (after an update) .. Malwarebytes been doing some weird hidden stuff in the background.. and its making stuff not work on my PC correctly.. For instance I make music on my PC .. every since this new version of Malwarebytes installed.. now when Im recording or making music.. Malwarebytes is causing my Recording software to stall .. or like freeze for like 4 secs... and it happens like frequently .. so if im recording or playing back music using my audio interface thru my recording software ... it will just freeze for 3-4 secs.. and i'f have to press play again.. at first i didn't know wtf the issue was .. then i closed EVERYTHING and started testin it.. and narrowed it to Malwarebytes. . when its completely closed.. everything works.. if it running .. then my audio stuff freezes... Now i haven't really experienced no other issue outside of my audio software. .like if i just use other stuff on my PC i haven't specifically noticed anything else ... except maybe my Google Chrome been actin weird on youtube.. but i cant attribute that to MB ... although i cant thing of anything else that could be causing THAT either.. (another audio issue tho .. hmm) .. but those to applications use 2 different audio devices.. soo idk the co-relation... Is there any way to go back to the old Malwarebyte (red icon) ... if so how.. and will i be at risk? .. well right now my MB is OFF so it cant be any worse than this.. .. . Im just saying . Help? PCInfo http://valid.canardpc.com/2728175
  22. I bought and installed malwarebytes pro today. Some alarm clock went off in my head when I heard my computer working like a crazy nut, even when I was not working on it and I did not run a scan. So I checked the performance and guess what? Malwarebytes thinks it has to work overtime..... CPU usage of 40% and up to 60% from malwarebytes, remember no scan started. Memory usage out of control, occupied from malwarebytes. Disk traffic out of control too. Remember I have no program running, I'm just watching my resource monitor..... How come malwarebyte acts like that? Is there a way that I can keep the program under control? Could I get a refund? It just slows my system down to a snail..... Thanks. Glesu
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