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  1. Hi, I have been getting memory related BSOD at early morning around 6am - 8am. The diagnostic files are attached below. The windows 10 (x64) installed came with the laptop when I purchased it.· Age of system : 4-5 years· Age of OS installation - No i didn't I just do system restore from time to time· CPU : Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2808 Mhz, 4 Core(s), 8 Logical Processor(s)· Video Card : NVIDIA GeForce GTX 1060 · Laptop model : Acer Predator Helios 300 G3-572 * The laptop is undervolted to -110.4 mV SysnativeFileCollectionApp.zip
  2. hi guys i cant seen to remove this adware from my computer.I deleted both using malwarebyte and Manually but still it pop out each time is scan under memory section can anyone fix it ? i tried restarting still the same.Although i dont have and ad pop out of no where but still hate to see that thing any help will be great thx update: weirdly if i deleted the preference file by my self while chrome running the threat stop appearing however if i relaunch chrome again the problem persist
  3. On startup my PC is at 81% ram usage and I have 16gb of ram. Currently my cached ram is 3.2gb and non-paged pool is 1.1gb. I'm on Windows 10 64-bit. I have already tried the regedit fix and that only lasted a day or two.
  4. hello i am working on windows 10 my CPU and memory are constantly working on 99% to 100% and they are highlighted in red when i open task manager nothing shows to have this huge impact ive tried virus scans , malware scans, and nothing seems to be working , i think it is some malicious malware please help mee i downloaded Malwarebytes anti malware and scanned my computer and it only found one threat which it eliminated but it didn t resolve my problem of very high cpu and memory now i am running another virus scan maybe it ll detect something PLEASE HELPPP i really need to fix my pc
  5. Hi to all, I am currently a premium home user; I have noticed that a possible memory leak issue was addressed during the weekend. It seems that my software has been updated, however I am also noticing that Malwarebytes is also increasing in memory usage when I check Malwarebytes service through task manager. The service starts at 189.0 mb and starts to increase gradually after several minutes. Is this behaviour normal? or is this still part of the same issue? After the screenshot and starting this thread it has increased to 194.3 mb. Thanks for any help.
  6. The "fix" for the memory issue has not resolved the issue with customers using Malwarebytes Endpoint Protection (Cloud SAAS Service). I have done the process; stopped services, rebooted, etc. with no effect. I have tried to push protection updates through a task through the control panel, also with no effect. The Malwarebytes service still starts and spiked CPU and continues to Gobble memory until the system becomes unstable. I have been unable to reach anyone in business support and do not see any posts in reference to this product or how to remediate the issue for business users. Just looking to get some clarity on how to resolve this on the 900 endpoints and servers that we have that are affected. Thanks.
  7. Since i scanned my laptop with malwarebytes i haven't been able to do anything on my laptop... It boots into a black screen with a cursor. sometimes i can get to the task manager via ctrl+alt+del, and i see that malwarebytes is using over 2GB of ram?? i can't close it, because it will start itself back up again. malwarebytes also uses 50% of my processor
  8. Yesterday when I turned on my computer I noticed that it ran very slowly. And as I went to update my MB files, I saw that I was unprotected. I clicked on protect and all it did was sit there and tell me that it was starting. Forever. The PC then gradually slows down and crashes when it runs out of memory. Also, when I attempted to load a web page, that too would crash. I just renewed my MB subscription and hope that this can be fixed sooner rather than later. I have the same problem on my notebook. I run Windows Defender on both machines. mb-check-results.zip
  9. Is there any update for the memory leak problem since yesterday?
  10. My malwarebytes satrted to hog ALL of my memory, over 10GB and rising, soon hunderds of GB's and i have 8 for RAM. It doesn't want to scan, it doesn't want to enable real time protection anymore AND it auto starts itself every time i shut it down. It's literally become malware itself, what the censored is this? YES and i have tried malware clean install here
  11. Suddenly one evening my pc began slowing down and when i looked at my task manager I noticed Malwarebytes service was taking up a lot of memory and it kept taking more and more memory
  12. This morning I was poking around on my laptop- only Chrome in the foreground, with MB premium running in the background, plus steam, and a few normal windows processes and junk. (I just reformatted last week.) Suddenly my computer started running very slow. I closed chrome first because it's more commonly my culprit, but the computer remained sluggish- it took a few minutes to launch Task Manager. I was surprised to see Malwarebytes service listed at 5,300-6,000mb, and I couldn't even open the program to see if it was scanning. I rebooted and launched ready manager and watched MB quickly work it's way up to the same 5gb range. I successfully ran a scan to see if something was going on- no results, though I noticed it had disabled my web protection. Computer is still running slow, MB is still running at about 5,600mb, and it doesn't seem to want to turn back on Web protection. It kind of just hangs on "Starting..." and eventually gives up. I'm new to the software, I used to use Avast. Any advice?
  13. Two computers this morning was grinding to halt and froze with 100% disk usage. After 3rd reboot, I was able to see the service was using a lot of memory. Apparently there is something going on between the service and the gateway to the server that was causing the service to go into some kind of loop bringing the system to a halt. I was able to quickly get into the services.msc, stop the service from running and disable it so it wouldn't start up again. Here is the event viewer: Attached also is the log logs.zip mb-check-results.zip FRST.txt Addition.txt
  14. Ok. I am an unhappy cookie this morning. Woke up to find that for some reason, the Malwarebytes service's memory usage keeps constantly increasing at an alarming rate (makes the PC unusable within 10 minutes of use, no joke) without there being any activity on my computer except me typing this in Notepad, because of the problem Malwarebytes is causing. Memory use as seen in Process Hacker goes as high as 13 Gb of memory (this PC has 16 gb) before Windows (7, 64 bits) starts complaining that I'm low on memory and must quit some programs. I never have the time to actually do this because MBM is continuing to increase its craziness in the background and the PC blackscreens and I have to hard-reset. I am having to type this in Notepad over several reboots + kills of the mbam service. It takes less than 8 minutes to end up in the same place with low system memory. I have disabled self-protection in order to turn the service off via the services console (services.msc) but it refuses to comply completely, and simply turns itself back on every time, where it repeats the cycle of quickly consuming all available RAM. I have disabled EVERY scan option, notification, check for updates etc. and yet memory usage continues to increase. In the time it took to type this message, it has gone up to 6gb so I'm killing it again. I am somewhat a fast typist, by the way. This obviously makes the computer unusable since I can't be expected to restart a ¦²¬²³¦ service every 6 minutes... I don't even think I have time enough between startup and it going insane to run the tools you've suggested to another user here. Oh, and less important but also relevant, CPU usage sits at a constant 25% even though nothing is happening. No scan; nothing. I am going to have to uninstall the program to use the PC at all, so please help fix this, quickly...! Here's the progression in Process Hacker: A few minutes later (meaning about 4, look at the Total CPU time) And then antother 1-2 minutes (and I just had to kill the service again while typing this) Keeps going And this is what I get when I try to kill the service, it does kill the process but immediately restarts it despite my having set Startup to Manual and Service to Disabled...
  15. Something happened with MBAM today... I've got 32 GB of RAM and suddenly a massive amount of it is being used. Web-Protection never starts.
  16. As I was playing POE I had a crash when on a loading screen. This was odd as it was the first crash in 100+ hours of playing. GOG crash reporter was able to generate and send a report but the PC was vet sluggish, also windows task manager showed 31+ of 32 GB of physical memory was being used by the MBAMService.exe. Back on the desktop a message from MWB pops up "You're not fully protected Turn on Real-Time protection layers to block threats". Web protection is off and cannot be turned on. Restarting the PC did not help. Tried stopping MBAMService via task manager but the assistant has it restart and then the climb in memory usage begins anew. mb-check-results.zip
  17. Please help!In this way, I have to uninstall Malwarebytes. I want you to see the picture.It is this state from today. Is it common?Memory usage rate increases steadily. At the end of the phrase, my pc is frozen by memory shortage. Even if Chrome is not open, it happens. --My pc spec-- OS:Windows7 64bit DSP MB:ASROCK Z87 exteme4 CPU:Core i7 4770 Memory:16GB VRAM:GeforceGTX1070
  18. I am having an issue where the MalwareBytes service is using ALL of my (32GB) memory and 25% of CPU (per Process Explorer). I have an IT business and several of my customers are having the same issue. It started this morning (1-27-18). The MB service begins eating "working set" RAM until there is nothing left. Restarting Windows does not fix the problem; only stopping and disabling the service fixes it. I finally just uninstalled MB and will reinstall to see if that helps. This problem is a BUG and the MB programmers had better get a fix for this ASAP. I am running Win 7 Pro and no other antivirus.
  19. • Web protection won't start • Malwarebytes eating up to 20gb of my RAM As a result a nice BSOD. Blue Screen Of Death My PC got hot, my fans were working overtime. I checked and it was Malwarebytes doing crazy stuff with a number on my memory and processor. I hope you fix this soon because I am unprotected since I shut MB down! I already did a cleanup and a clean install with the newest version. Same result. Hurry up!
  20. As of this morning Malwarebytes is making my computer unusable. The memory and disk usage is maxing out. Please fix this. mb-check-results.zip
  21. attached are screenshots of process explorer. mbam800megs shows mbamservice sucking up about 800mbytes just a few seconds after manual start. about 30 seconds later, mbamservice is now sucking up about 3 GIGABYTES of ram another 30 seconds later mbamservice is now sucking up about 5 GIGABYTES of ram. This is highly unusual. I've never experienced issues like this with malwarebytes. This just started happening this morning, about 2 hours ago. If I let it go for a few minutes, it will suck up all memory and eventually bring Windows crashing down. This happened repeatedly. Only other symptom is that the website protection has been turned off, and won't turn on. I've disabled Windows defender (because it used to suck a heck of a lot more than MBAM ever did... before today.) I have an actual license for malwarebytes premium. HEEELP!!! Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 3/19/17 Scan Time: 12:34 PM Log File: 100075fe-0cdb-11e7-9cc3-448a5b6dcb57.json Administrator: Yes -Software Information- Version: Components Version: 1.0.75 Update Package Version: 1.0.1394 License: Premium -System Information- OS: Windows 10 CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 522329 Threats Detected: 0 (No malicious items detected) Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 3 min, 20 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) (end)
  22. Since I formatted my PC and reinstalled malwarebytes, I noticed the MBAMService.exe is using around 240.00K memory. I found some really old posts (2016 and 2012) about this issue, but nothing really solving it. How do I solve this issue and lower the memory usage? Thank you
  23. I have a Win 10 setup with the in-built Defender, and the free version of Avast AV - but I still manage to find the occasional PUP when I run Adwcleaner (preferably in Safe Mode) Question:- is it possible to set Adwcleaner to scan a USB memory stick for PUPs - or does it do that by default? Many thanks! richard
  24. Good day Today I upgraded my Malwarebytes from version 3.1.2 to 3.2.2 and I have been having a problem with scanning since I upgraded. The problem I'm having is that when I start a scan, it gets to the point of scanning my memory and then just hangs indefinitely. When this problem occurs, my computer slows down to a crawl and I can't open any new applications until I cancel the scan (almost like my memory is in a locked state). I booted into Safe Mode and tried scanning and the issue persisted. I uninstalled Malwarebytes, rebooted, ran the Malwarebytes Clean Removal tool, rebooted, reinstalled Malwarebytes 3.2.2, rebooted again, and tried to scan once more. The issue persisted. I am currently testing a scan where I skipped the Memory Scan and it now appears to be stuck on "Scan File System." After almost 20 minutes of scanning I canceled the scan as I couldn't start up any other applications. mb-check-results.zip
  25. Hello I am running Malwarebytes 3 v3.6.0 and when i run it on Windows 10 it uses a huge amount of memory like 1 gigabyte, I tried to find the option that appears in the usage guide to prevent this behaviour from happening because this is a machine of low resources but I didn't find any option on how scans affects my system. Even on safe mode, it stalls and when I try to open back Malwarebytes it says pagination file too little but it doesn't even run it and stalls. any help would be greatly appreciated. Thanks
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