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  1. @Porthos: Excuse me for muddying the waters. Your negative post added no value, but will only discourage people from posting. What you call a solution is only a work-around for a problem that has been going on sporadically for several months. Various posts here and in Windows Eleven Forum, Reddit, etc. help to show the extent of the problem to Malwarebytes staff and the need for a permanent solution. For Malwarebytes Staff: please close this post before it turns even more negative.
  2. I had the same problem with failure to install KB5017389 as TheQuickFox, and followed the advise from Porthos in the recently closed Malwarebytes Forum post: "For you and other readers.... If/when Malwarebytes is an issue, It does not have to be uninstalled just properly disabled. First open Malwarebytes and turn off start with Windows. Restart the computer and do the update again." The strange thing about this is that last month's update KB installed OK on my 3 computers without disabling Malwarebytes, while the two previous month's updates required disabling all 4 of the Malwarebytes Protections, or simply setting it to not start with Windows and rebooting as Porthos recommended. Just posted for information for others to confirm the issue.
  3. I see numerous problems with Malwarebytes this morning. Mine is probably due to same cause but am posting in case it is a little different. When I open Malwarebytes from a bookmark, refresh it or even start this new topic, I get the following popup message. The site still opens and I can obviously post. I am using Brave Browser.
  4. Mole13 I have no problem with adding mbam.sys, it can't hurt. My list came from Malwarebytes document except for MbamElam.sys that I decided to add. As to "Scan potentially unwanted apps", I change that recommendation to leave it enabled. I have been running with it enabled for over a month on all 3 computers.
  5. Just sharing my experience. I had tried installing the KB5015814 LCU from a downloaded copy and from Windows update with both failing with errors like 0x8007007e. I had quit Malwarebytes and Turned off Bitdefender Total Security Shield on both of those tries and also on a failed attempt to do an in-place repair upgrade install using a 22000.795 ISO from UUP Dump. That also failed. After reading the above posts and on Windows 11 Forum, I was finally successful as follows: What I did was uninstall Malwarebytes, turn off Bitdefender Shield, and disconnect my network cable. I was going to turn off the two .net items in Windows Features but the 3.5 wouldn't respond and the 4.8 was not present after the three previous attempts. I then ran the installation from the 22000.795 ISO from UUP Dump (same one that failed to install my original attempt) and it completed the installation OK. I then made a cloned Backup to external USB HDD. After completing the first backup, and opening Settings I got a notification "Windows Update Attention Needed". With fingers crossed, I went Windows Update and it wanted to install KB5015814 and I selected Update. It immediately stopped, and indicated that it was up to date, so that part worked OK without really reinstalling KB5015814. I then did two Dot Net Updates and KB4025037 which completed OK. The two Dot Net Features now look like they reinstalled OK. The only significant differences from my first attempt using the ISO, was that the Internet was disconnected to prevent downloading updates during the install and that Malwarebytes was uninstalled. The only remaining known problem is that the previous attempts messed up the Taskbar Widget, which is no big deal.
  6. I have 3 computers plus two customer computers running Bitdefender Total Security alongside Malwarebytes Pro on Windows 10 & 11 PCs for 3 months with no problems. I did uninstall Malwarebytes and then install Bitdefender. When reinstalling Malwarebytes, be careful to have Bitdefender Shield turned off, and then have only one AV program active at a time until the Exceptions and Exclusions are set for both programs. I posted my procedure for this around 4/1, but I could not find it in a quick search. If you need help setting Exceptions and Exclusions, I could repost my process. Windows 7 might add complications, so I am not sure if you will have a problem running the two programs together. I would recommend a full backup before trying, and unless you have a program that will not run on Windows 10, a free upgrade to Windows 10, as mentioned by Porthos above, seems like a good move.
  7. Thanks, I didn't know that only authorized members and staff can download the file. I'll post the whole thing and see what happens. Hope this helps someone. Installation and Exceptions added for Bitdefender Total Security and Malwarebytes NOTE: Uninstall Malwarebytes and then install Bitdefender. Then open Bitdefender > click on “Protection” in left menu list > select “Open” in the Antivirus window > select “Advanced” from the top menu > move the slider to the left to turn off Bitdefender Shield, select “until computer restart”. Then install Malwarebytes and add Exclusions for Bitdefender into Malwarebytes. See information below of what I did on four computers a couple of weeks ago, and so far no problems at all. I then Quit Malwarebytes (turned off at Taskbar Icon), and proceeded to add the Malwarebytes exceptions into Bitdefender (see note below about 3 missing exceptions). Malwarebytes recommendations are as follows: Malwarebytes for Windows antivirus exclusions list August 2021 Updated: August 18. 2021 https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list If you are running another antivirus software alongside Malwarebytes for Windows, the software may misinterpret Malwarebytes and its features as a threat, creating a conflict. Antivirus conflicts can impact Real-Time Protection and may even cause your computer to slow down or freeze. To ensure the other antivirus software doesn't conflict with Malwarebytes for Windows, add Malwarebytes' files and drivers to the other antivirus' exclusions. Add folders Add the folder paths listed in this section to the other antivirus software as exclusions. The other antivirus software may refer to exclusions as exceptions or ignore list entries. For instructions on adding exclusions to another antivirus, contact the antivirus vendor. C:\Program Files\Malwarebytes C:\ProgramData\Malwarebytes Add files if needed I also added MbamElam.sys C:\Windows\System32\drivers\mwac.sys not initially present in Windows\System32\drivers folder C:\Windows\System32\drivers\mbamswissarmy.sys done C:\Windows\System32\drivers\mbamchameleon.sys not initially present C:\Windows\System32\drivers\farflt.sys not initially present C:\Windows\System32\drivers\mbae64.sys (Only present on 64-bit machines.) NOTE: the 3 above items listed as not initially present can be added later when Malwarebytes is running alongside Bitdefender. To add the exceptions to Bitdefender, right click the taskbar Icon and select “Show” to open Bitdefender > click on “Protection” in left menu list > select “Open” in the Antivirus window > select “Settings” from the top menu. Then click on “Manage exceptions as seen below. The following “Manage exceptions” window will open. Click “All exceptions” so the selection line is under it. Click “Add an Exception” button to open the following window. Move the two sliders to the right as shown below. Easiest way to add exceptions is to drag and drop them in the above box, using File Explorer. When the five available exceptions were added to Bitdefender, I turned on the Bitdefender Shield to restore operation. As a precaution, I did turn off the function “Scan potentially unwanted application” hoping it would prevent scanning Malwarebytes (try enabling that function later to see if it is necessary to have it off). Always go back after a restart with both programs running, to add the other three Malwarebytes drivers to Bitdefender exceptions. Start Malwarebytes from the Desktop Icon and open Settings. Click on the Security Tab, go down to “Windows startup”. Leave it turned on, but click on “Advanced”, then turn on “Delay Real-Time Protection when Malwarebytes starts” and set it for a 30 second delay (I only had to do this on a friend’s PC that had very slow startup due to an old spinner hard drive). Reboot the computer and test.
  8. Frazzle I have installed Bitdefender and Malwarebytes running together on 4 computers and only had a problem on one which was old, very slow starting, and used old 5400 RPM spinner HDD. The four PCs have only been running both programs together about two weeks (changing over a bunch of PCs from Kaspersky to Bitdefender recently), but I am very happy so far. After installing a SATA SSD drive on the one problem PC, it worked well also. I put together a Word document of my procedure and exceptions/exclusions and will attach it here. It is two pages long, so probably too long to post directly. Hope I didn't leave anything out. Good Luck. Installation and Exceptions added for Bitdefender and Malwarebytes.docx
  9. I have never had the types of problems mentioned by Porthos and the referenced support article while running Windows 10 and 11 for over 5 years. However, if that happens at some time in the future, I will be disabling Malwarebytes web protection per that article. Thank you, Porthos for the guidance.
  10. I used Kaspersky Total Security alongside Malwarebytes for about 5 years with no problems, as long as Kaspersky folders/files were added to Malwarebytes Allow List and Malwarebytes items were added to Kaspersky Trusted Applications and Exclusions per guidance at: https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list. Last week, due to Kaspersky's ties to Russia, I uninstalled Kaspersky from all 3 of my PCs and installed Bitdefender Total Security, which is just as good as Kaspersky. All three are running well with Bitdefender, but it is necessary to uninstall Malwarebytes before installing Bitdefender, then temporarily turn off Bitdefender Shield in Antivirus Advanced settings, before installing Malwarebytes. Then set up Allow List for Malwarebytes and add Exceptions for Bitdefender before reenabling Bitdefender Shield. Bitdefender offers a firewall and much more, plus it is cheaper than Kaspersky (from Amazon).
  11. Twice in the last 9 days Malwarebytes has blocked opening Word 2019 from the Task Bar Icon on the first attempt that day. The rest of the day it starts OK. This just started and I haven't had this problem since installing Office Home and Student 2019. I had seen different Exploit Protection problems more than a year ago with Home and Student 2016. To prevent this from happening, I added C:\ProgramFiles\Microsoft Office to the Allow list. I also went to Settings > Security > Exploit Protection > Advanced settings > Application behavior protection and unchecked “Office WMI abuse prevention”. I am including the Log Details below and the Word warning on next try to open. Any other suggestions would be appreciated. -Log Details- Protection Event Date: 9/1/21 Protection Event Time: 12:44 PM Log File: 089a6542-0b5d-11ec-9d4f-3c7c3f4f157a.json -Software Information- Version: Components Version: 1.0.1430 Update Package Version: 1.0.44507 License: Premium -System Information- OS: Windows 10 (Build 19043.1165) CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent.Generic, ComSpec=C:\WINDOWS\system32\cmd.exe, Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Microsoft Office Word Protection Layer: Application Behavior Protection Protection Technique: Exploit Office WMI abuse blocked File Name: ComSpec=C:\WINDOWS\system32\cmd.exe URL: (end) Thanks for any additional actions to take.
  12. I just had the same type problem. After seeing some people having their licenses blacklisted, I logged into my account at Malwarebytes, verified that all 5 licenses were listed and that the 3 currently in use Device was up to date with no extra devices listed. After that I logged out of my account. I got back on the computer several hours later and got the following message: "To prevent unauthorized users from accessing your Malwarebytes account, we stopped the sign in attempt below: Date: 2021-07-23 IP address: Location: United States, Atascadero If this was you, finish signing in to your account using the verification code below: 225141 If this was not you, we suggest changing your password immediately as someone may be trying to access your account." I was not blocked from my account the first time but thought I better try to log in. Used the Verification Code from the e-mail and tried to log in -"Verification Code is incorrect". I clicked the arrow at the top of the "Verify your identity" window to go back. Tried to log in with the Verification Code from a second e-mail -"Verification Code is incorrect" again. Repeat above for third failure with a third e-mail/code. Finally, on the 4th try with the 4th e-mail code I was able to log in successfully and log out normally. Now I guess I watch my e-mail to see if I get another bogus log in blocked message from Malwarebytes. I hope this will add fire to the above request by AdvancedSetup for someone to investigate
  13. Kaspersky Total Security and Malwarebytes Premium working together with no problems on my 3 computers for over two years. If interested, Kaspersky Trusted Apps and Exclusions and Malwarebytes Allow List items I have been using listed below: Kaspersky Trusted Applications and Exclusions added for Malwarebytes Trusted Applications C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\ig.exe C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMInstallerService.exe C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMservice.exe C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe C:\Program Files\Malwarebytes\Anti-Malware\mbuns.exe Above originally posted by Maurice Naggar 11/12/2016 and modified by me to reflect changes to Malwarebytes. Exclusions C:\Program Files\Malwarebytes C:\ProgramData\Malwarebytes Malwarebytes 4 Allow List Caution: verify Kaspersky version and update (Internet Security or Total Security, update 21.3 or?) C:\Program Files (x86)\Kaspersky Lab C:\ProgamData\Kaspersky Lab C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\avpia.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\avpui.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\dump_writer_agent.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\kldw.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\plugins_nms.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\plugins-setup.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\remove_incompatible_applications.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\uninstallation_assistant_host.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\upgrade.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\upgrade_launcher.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\wmiav.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\x64\kl_service.dll
  14. Posted for information. No problems so far. I did a clean install of Windows 10 20H2, version 19042.662 on one of my PCs and when I installed Kaspersky Total Security I noted that It is now in folder C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.2 (instead of 21.1), and the task bar ICON shows it as version which is apparently very new. When I tried to add drivers recommended as optional in https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list of October 5, 2020, Kaspersky would no longer allow me to add them as Trusted Applications, even the ones that I can see in Windows Explorer.
  15. Thanks Phxflyer. I had foxnews.com as my home page and when I turn that off and stay off of foxnews.com, no more warning popups.
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