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dagar74

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  1. Maurice As requested, the two files are attached. In my original post I mentioned the following: Shortly after posting, I realized that while I was able to open "Update & Security", and it appeared to be checking for updates, it never completed checking for updates, with the spinning circle of dots continuing until I closed it down. I had been noticing that "hang at checking for updates" for a couple of weeks on that computer and just thought it was a Windows problem that I would troubleshoot when I wanted to do this month's updates. mbst-grab-results.zip CBS.zip
  2. I opened Windows Settings first thing this morning to set Windows Updates to delay updates for 7 days until I can see how this months updates do. Settings opened OK, then I tried to click on "Update & Security", but it did not respond. Closed Settings and tried to reopen Windows Settings but now Settings did not open. I then changed the Malwarebytes 4 setting so that it does not start with Windows, rebooted the computer and I was able to open Windows Settings and Update & Security with no problem. I then started Malwarebytes and tried again and could not open Windows Update & Security. This is on my main computer which has Component Package 1.0.793. On my second computer, which still has Component Package 1.0.785, I do not have the problem getting to Windows Update & Security. I have been using Malwarebytes since 2012, but for now I am going to set it to not start with Windows on all 3 computers. After adding to the Allow List to get Word 2016, Excel 2016, Thunderbird, Firefox, Chrome, Macrium Reflect, and Kaspersky to get them to work, and now having this problem with Windows 10 Settings, it is too much time and trouble. I believe that Malwarebytes must be redesigned to automatically allow all of these common programs. While Kaspersky might be part of the problem with Malwarebytes, I do not have to add Trusted Apps or Exclusions for any of the above programs, except Malwarebytes. I will be periodically checking in on the Forum to see if Malwarebytes reaches the point where I can use it again.
  3. Malwarebytes has been causing Macrium Reflect Home vs. 7.2.4601 to hang/freeze when updating a cloned backup drive, when it starts "Creating Volume Snapshot". I then have to shut down Macrium in Task Manager to close it out, reboot and try again. For awhile I have just been exiting Malwarebytes before running Macrium, but I decided to try to add Macrium entries to the Malwarebytes Allow List. When Macrium was trying to run the clone, I found the following 4 files in Task Manager Apps and Background Services and added them to the Allow List: Program Files\Macrium\Common\ReflectMonitor.exe Program Files\Macrium\Common\ReflectUI.exe Program Files\Macrium\Common\MacriumService.exe Program Files\Macrium\Reflect\reflectbin.exe (which is probably the most important) After adding these files, to two of my computers, it is looking like that fixes the hang at Creating Volume Snapshot, but I will do more testing to verify. I post this now in case someone else is dealing with this issue. If anyone has any further suggestions, I would like to hear them.
  4. Good news for a change. I rebooted the computer so that I could get Malwarebytes to open, then enabled Beta updates. First try to update from with Malwarebytes General Tab said up to date. Second try (still in Malwarebytes General tab) it installed the new update. Component is now 1.0.793 and Package 1.0.17533. I can now open Malwarebytes from Start Menu or Taskbar Icon, check for updates, close Malwarebytes, then repeat and it is working. I have tried it several times and will report if I see the problem with this new Component. Thanks
  5. Thanks for the suggestions. Trying to open Malwarebytes from the Start Menu also did not work. I will reboot the computer in a little while and then I should be able to open Malwarebytes to try the Beta Update suggestion. As to the suggestion about Kaspersky: I have used Kaspersky and Malwarebytes together for many years without problems until a few months ago. I recognize that the latest version of Kaspersky has caused problems for Malwarebytes, but Kaspersky has not caused problems with other programs. I have had to add Chrome, Word, Excel, Thunderbird and Firefox to the Allow List in Malwarebytes as I have had various problems opening those programs. I do not understand why Malwarebytes is not designed to be fully compatible with these popular programs. I am sad to say that right now, if I had to choose one or the other of these programs I would have to go with Kaspersky. I want both so I will keep trying for now.
  6. This morning I did not try to update Malwarebytes manually upon initial startup two hours ago. At a couple of minutes after 8 am, I clicked on the Taskbar Icon and selected Open Malwarebytes to go to the General Tab to check for updates within Malwarebytes - but Malwarebytes did not open/is not visible. When I again clicked on the Taskbar Icon, I see the option "Hide Malwarebytes" so it thinks the program is running. This is the first time I have seen this problem where Malwarebytes would not open without me having first checked for updates. I wonder if Malwarebytes auto update occurred sometime during the two hour period before I tried to update, and that the auto update is also triggering my problem. I am attaching a screenshot showing the duplicate files that I mentioned. It is very strange that these are on my computer, but not on yours. Regarding Malwarebytes Browser Guard, I have been using it for about two months in my Chrome Browser. My operating system is Windows 10 vs 1909 Build 18363.535
  7. I did the above procedure. Mbamservice.exe + mbupdatr.exe are both in my Trusted Applications. Windows Security Center and Kaspersky are both complaining about turning off System Watcher but I will leave it off for now. You suggested not requesting an update from the Taskbar System Tray ICON. My normal procedure when I boot the computer for the first time in the morning is to update Malwarebytes and Kaspersky before going to the Internet, to be sure my protection is the latest. This morning's attempt to update the very first time is when I had the Malwarebytes update hang. What do you recommend as far as doing a manual update first thing on startup (I will refrain from doing multiple manual update tries and just wait for the new component update to be offered). While trying to locate mbupdatr.exe earlier this afternoon, I was surprised to note what appears to be duplicate copies of 5 of the files we normally exclude, located in C:\ProgramData\Malwarebytes\MBAMService\ctlrupdate\ folder. I also did add MBAMbdhlpr.exe from that folder to my Trusted Applications, but I wonder if some of these duplicates need to be excluded as well (mbam.exe, assistant.exe, etc.) I will see what happens in the morning and let you know.
  8. Thanks for getting back to me. I updated my list to add MBAMInstallerService.exe to Kaspersky and C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 20.0\x64\kl_service.dll, plus C:\ProgramData\Kaspersky Lab\AVP20.0\Bases\Klsihk64.dll to Malwarebytes. I uninstall Kaspersky Secure Connection so I did not need that one. My previous lists were provided in post below. After adding the above, I shut down the computer and restarted, then opened Malwarebytes from the Task Bar Icon, then in Settings, under Application Updates, I clicked "check for updates". At that point it immediately went to "Installing Updates" without checking for updates, which took several minutes to indicate it was complete and I then closed Malwarebytes. I still wanted to try to get the new Component package 1.0.793 so I clicked the Taskbar Icon and tried to update Malwarebytes, but Malwarebytes did not open. Once again I click on the taskbar Icon and instead of an option to open Malwarebytes, there is an option to "Hide Malwarebytes". It appears to me that the program is not shutting down properly, preventing it from restarting again when I am trying to get it to update again to try for the new Component package. When it will not reopen, Malwarebytes Tray Application (32 bit) is listed in Task Manager Apps and in Background processes Malwarebytes (32bit), Malwarebytes Component Updater and Malwarebytes Service were present. it seems strange that two of these running processes have (32 bit) after there names, as Malwarebytes is installed as a 64 bit program in the Program Files folder. Also, maybe mdupdatr.exe should be added to Kaspersky Trusted Apps. When Malwarebytes will not start these are the listed Backgound processes under the Details tab of Task Managerand they show as Disabled or Not allowed in UAC virtualization column if that matters.
  9. First start of the day I went to Malwarebytes 4 Tray Icon and selected "Check for updates" and it hung/froze with the "Installing update" window open and the blue half circle spinning for 20 minutes. I then shut down Malwarebytes. I clicked on Tray Icon and "Check for Updates" was grayed out/non-functional. I tried a series of reboots and checks for updates and am still having issues where when I close Malwarebytes and then later try to open it, it will not show on Desktop but is apparently running since the Icon options then show "Hide Malwarebytes" instead of "Open Malwarebytes". I previously posted my Malwarebytes Allowed List and Kaspersky Total Security 2020 Exclusions and Trusted Applications and they are the same except for adding Firefox. I am attaching a blow by blow description with screen shots in a Word document and the mbst-grab zip file. I will keep trying to get the new Component package 1.0.793 to see if it makes a difference. Any suggestions would be appreciated. mbst-grab-results.zip Installing Malwarebytes Update Hung 9 January 2020.docx
  10. Maurice I am sure that I am overdoing the threats and exclusions and allowed items, but it seems to work so far. Malwarebytes 4 starts Ok with Windows vs 1903 and is visible in the Task Bar. I am attaching two Word documents that show what I have excluded, etc. in Malwarebytes and Kaspersky Total Security 2020 20.0.14.1085 (g). Kaspersky Total Security 2020 Trusted Applications and Exclusions for ASUS PC as of 23 December 2019.docx Malwarebytes 4 Allow List on ASUS PC as of 23 December 2019.docx
  11. Added Exclusions for Chrome and Thunderbird as recommended by Maurice Naggar above. No problems since the previously reported computer hang. Thanks for advice.
  12. Problems between Kaspersky and Malwarebytes may still exist. As noted above, I had Kaspersky Total Security 2020 (g) and enabled Ransomware protection in Malwarebytes for testing. Seemed OK for about 15 minutes until I started installing TurboTax 2019, which froze at 30% installed. I then tried to open Chrome and Thunderbird an neither would open (multiple instances of both showed in Task Manager). Rebooted computer and turned off Ransomware Protection in Malwarebytes for the time being as I want to see if I may be having problems with the new update (g) in Kaspersky before retrying Ransomware Protection in a day or two.
  13. Kaspersky Total Security 20.0.14.1085 updated to (g) version on all 3 of my computers. Re-enabled Ransomware protection on Malwarebytes Premium 4.0.4 and tested on two computers so far. Initial tests look like the conflict between Kaspersky and Malwarebytes may be fixed.
  14. Last night Kaspersky Total Security updated to 19.0.0.1088(j) and also installed a new password manager. As soon as the installation was finished, when I tried to save an open Word 2016 document, Word froze and would not respond. The computer would not open Task Manager or shut down normally. I had to power it off. Upon restart, I uninstalled the new Password Manager and turned off Ransomware protection in Malwarebytes Premium 3.8.3 since I am guessing that this may be the same incompatibility problem reported on Malwarebytes Forums with KIS 20.0.14.1085(e). I have been staying at Kaspersky 2019 to avoid the issues that have been reported here between the latest 2020 e version and Malwarebytes but that apparently no longer works. I have used Kaspersky Total Security and Malwarebytes Premium, with exclusions set in both programs for many years without a problem until yesterday’s Kaspersky update to the (j) revision. I posted this same information on the Kaspersky Total Security Community web page a few minutes ago. With Malwarebytes Ransomware Protection turned off, I am not experiencing any problems today, but am just posting this so others will no about the potential new issue with Kasperksy 2019 compatibility. I will continue watching this Forum to see if the current efforts results in a fix for Kaspersky 2020/Malwarebytes compatibility, and if/when that happens I will upgrade Kaspersky to the 2020 version.
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