bdubrow

Hi John-- Do you continue to see Malware Protection not starting after subsequent reboots? Or was this a one-time occurrence?

Hi ejbeak-- Can you please provide the logs requested in this post? This will help us troubleshoot what may be going on in your case.

Hi pmcjr-- Yes, we'll let you know once the component update has been released via this forum.

Thank you for the additional info and for providing the logs. This is very helpful.

Hello, OlafE-- Thank you for your suggestion! We couldn't agree more and are actually working on something now that will do almost exactly what you describe. We're hoping it will be announced shortly, within the next couple months.

Also, mightaswell, could you do the following? Go into Settings and under Application tab, enable "Enhanced logging." Attempt to browse to the various test sites. Then reply with the mbamservice log found here: C:\ProgramData\Malwarebytes\MBAMService\logs It would be very helpful.

Can you confirm that the DNS error still occurs if you close out the first tab and try navigating to https://iptest.malwarebytes.org ?

Hello, gildedlink-- Sorry you're running into this trouble. I've grabbed the logs you collected and will ask our QA to review to see if anything jumps out. Thanks,

Thanks for all the feedback, everyone. @jadinolf If you could elaborate on what you mean specifically by the "previous problems" that would be very helpful. What problems are you having (or did you have) with the newest installer posted Friday?

Thanks for the report, John. We'll see if we can reproduce this here.

Thank you for the logs, mightaswell. If you still have the memory dumps, someone from the team may reach out to you with instructions on how to upload to an alternative site.

Thank you for the feedback TempLost. This all is good to hear.

Hi TempLost-- We have had a couple other reports that there are still some issues on Windows 7. We're investigating.

Hi mightaswell-- Thank you for reporting this. We'll see if we can repro on Win 7. (And thanks, Acrobaze, for trying to help!)

Thanks, Porthos. I can repro this as well. We're checking on it.

Thanks for the info -- we'll be looking into the self-protection issues here to confirm it's not just an issue with this "pre-updated" installer.

Excellent. Thank you for confirming this!

Can you try rebooting to see if that fixes the issue? This installer isn't the "true" way this update will be delivered, but more a work-around to let folks test out the component update early. If rebooting doesn't help, then it would be helpful to get a copy of your mbamservice log. I understand you're frustrated, but we're working on addressing these issues as quickly as we can.

That's encouraging. Please keep us posted!

Hi digmorcrusher-- I'd encourage you to try the newest version, just posted a short while ago. This is newer than anything you would have installed yesterday and would show 1.0.75 as the Component Package version on the About screen.

Hello, ejbeak! It is certainly the intention that this update will address the Web Protection issues. You should not need to uninstall any earlier version that you currently have installed, so installing on top of your existing version should be fine. If you experience any problems with the installation, however, then please uninstall the old version and install this new one.

Hi there-- We now have a new beta / preview available that should hopefully address this problem. Please see the details here:

Hello-- We have a beta of an upcoming update now available that we hope addresses these issues. Please see this post for details:

Hello-- We've just posted a new beta update installer to test out the upcoming Malwarebytes 3.0 component package update. I've updated the info and download link in this post: The issues with Web Protection and Anti-Ransomware not starting should hopefully be resolved now, as well as the issues with DNS not resolving properly. We would certainly appreciate it if you could try this latest installer and let us know if these issues are resolved. The installer version is 3.0.6.1469 but after install the component package version displayed on the About screen should be 1.0.75. Thank you in advance for your help and feedback!

While we're investigating on our end we also encourage all users running into this issue to contact F-Secure to report the same to them, too. There may be something they can tweak on their side, too. There is likely some interaction their program has at a lower-level that could cause issues like this, which is precisely why they have a "compatibility" mode. Please do contact them, too, and let them know they're interfering with Malwarebytes properly starting up.