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Found 11 results

  1. I just installed the free upgrade version of the Premium product. It won't start. Error message says service won't start. How do I fix this?
  2. Same problem here.. Crashes/restarts 6 times per second all day long at frequent intervals on three different Windows 10 (1803) PCs... Have reinstalled latest version but no change. Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: mbamservice.exe P2: 3.2.0.704 P3: 5b9acf90 P4: MwacLib.dll P5: 3.1.0.519 P6: 5bf5a81f P7: c0000005 P8: 000000000003d28d P9: P10: and Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: mbamtray.exe P2: 3.1.0.1662 P3: 5c070ada P4: Qt5Core.dll P5: 5.11.1.0 P6: 5bd23201 P7: c0000005 P8: 001a86be And the diagnostics file is attached... Thanks in advance. Les mb-check-results.zip Just to add that I had Kaspersky running I think in the data above but have subsequently disabled it but this has had no effect. I'll add the exclusions list I found on your site. Les I also notice that on my main PC every time the long list of crashes starts the very first entry at the same time is: Fault bucket , type 0 Event Name: MoOsMitigation Response: Not available Cab Id: 0 Problem signature: P1: Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe P2: praid:MicrosoftEdge P3: 11.0.17134.1 P4: 6b6a1aef P5: StackHash_6017 P6: 0.0.0.0 P7: 00000005 P8: PCH_5A_FROM_win32u+0x00000000000021A4 P9: c000001c P10: 000000000000008c
  3. "we're sorry, but the malwarebytes service stopped working" mbst-clean-results.txt mbst-grab-results.zip
  4. Hello, I have been trying to resolve an issue I have been having with MalwareBytes for the last couple weeks now. Every time I run a scan it will go through the normal process until it starts trying to scan through the Program Data files, and then the service will stop working. I have tried reinstalling MBAM a few times with no luck. I was able to run ADWcleaner with no issues. I ran the scans I saw in previous forums and have attached them to the thread. Also include in the file is a screen shot of the error. Thank you for your help, Victor mb-check-results.zip
  5. When scanning the service is terminated randomly, it always occurs with less than 2 minutes. I use Peemium version 3.4.5, installed on a new installation of Windows Server 2008 SP2 on an IBM System X3200 Erro: We're sorry, but the Malwarebytes service stopped working. The program will now restart. Addition.txt FRST.txt mb-check-results.zip
  6. Hello, Actually I've had the same problem since MB yesterday's update. First, all automatic protections were turned off this morning. Second exploit protection cannot be turned on anymore and I have the message on my MB desktop that my computer is not fully protected. Can somebody help?
  7. Could we ever expect to see a VPN service from MalwareBytes as an included or seperate service? Yes, there are hundreds of VPN services out there already but a lot of those are by companies that a lot of us may have never heard of. When someone wants to use a VPN, they're expecting to use it for their privacy and the companies that run a lot of VPNs, as I already said, pretty much aren't reputable. I'm sure their users wonder if the service provider is stealing or logging their information without their knowledge and possibly making a profit by selling that information. I'd think seeing a VPN service from Malwarebytes, one of the most recognizable names in computer protection, would yield great results from both sides. If the service was built into MBAM, we also wouldn't need an extra program taking up space on our HDs and would be pretty convenient for current users that do use VPN services. Just an idea, not sure if someone made a thread on this topic already but I checked 2 pages back and found nothing. Also did a broad search on the forums but only found threads where their VPN was having issues working correctly with MBAM running. Edit: I just noticed I may have posted this in the wrong place. I saw the "Malwarebytes Tools Comments and Suggestions" and "Malwarebytes Business Products Comments and Suggestions" forum pages after posting this.
  8. I know you probably don't support beta software, but I thought you might like to know that starting with Windows Insider build 17040, mbamservice.exe is crashing on a regular basis. Up until then, it worked fine through all the insider builds. When it crashes, it gets restarted automatically. Here is the event entry in the event log. Faulting application name: mbamservice.exe, version: 3.1.0.595, time stamp: 0x59f745cb Faulting module name: CleanControllerImpl.dll, version: 3.1.0.362, time stamp: 0x59f249f1 Exception code: 0xc0000409 Fault offset: 0x000000000033da10 Faulting process id: 0x1224 Faulting application start time: 0x01d37e83be25ab80 Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe Faulting module path: C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\CleanControllerImpl.dll Report Id: 0f25b761-7c9a-4b35-9e3f-1c700aa9e410 Faulting package full name: Faulting package-relative application ID: - System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2017-12-26T20:11:42.708849800Z EventRecordID 2793 Channel Application Computer DESKTOP-1UIH9M3 Security - EventData mbamservice.exe 3.1.0.595 59f745cb CleanControllerImpl.dll 3.1.0.362 59f249f1 c0000409 000000000033da10 1224 01d37e83be25ab80 C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\CleanControllerImpl.dll 0f25b761-7c9a-4b35-9e3f-1c700aa9e410
  9. Just an important remark, since I was able to solve the problem myself: The automatic installation of the last update (3.3.1) did not work. "Unable to start service" I first had to manually uninstall the program and then reactivate it with my license. Unfortunately, all settings had to be reset. That's not good behavior. I have windows 10 64bit (german settings) pro with latest "fall creators update".
  10. I have a "lifetime" subscription with an ID & KEY on this computer. I was notified a new version was available so i installed it. [Version 3.2.2] When I attempt to "Activate License" I get a message: "The usage level has exceeded the max volume allowed. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again." This is the same computer that had the Lifetime subscription working for years. ??? How to correct this error???
  11. New free version 3 adds lots of components that I don't want for on-demand scanning. While the previous version was very user-friendly, this one expects constant Internet connection, leaves a service and a try icon running, and no doubt has other problems I haven't discovered yet. I'm running Windows 7 SP1. I've used Malwarebytes free for years as an occasional on-demand scanner to supplement my less capable real-time scanner, especially after engaging in potentially risky behavior like downloading new Subaru GPS map updates from an Eastern-European company. Last night I ran the previous version and asked for a database update. (I prefer to do this manually.) Of course it installed the new version, and I had to ask again for a current database (not so obvious how to do that now, since it doesn't show the date/time stamp). Then I ran a scan (overnight, with my Internet unplugged for better security). When I came back in the morning, I could not close the program because it kept throwing up new warning boxes complaining about no Internet access. (Apparently all it wanted was to check for a newer database.) I had to use Task Manager to shut it down, and even then there were a tray icon and a service still running that I had to kill manually. Looking more carefully at the settings, I could not find any way to disable automatic database checks or an apparently scheduled scan for one month hence. I'm still not really sure, given that the service was still running, whether it was doing on-demand scanning in the background or not. Further, I'm not even sure that there aren't other traces of the software still running but hidden from me (like malware?). Of course I may be missing some settings or other ways to control Version 3. Perhaps one of you can fill me in on how to achieve what I want from the new version? Bottom line -- none of this is what I want in an on-demand scanner. It appears the company is trying to make the free version so annoying as to force people to subscribe to the full version, but they are more likely to drive me away entirely! -- JClarkW
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