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Found 4 results

  1. I know you probably don't support beta software, but I thought you might like to know that starting with Windows Insider build 17040, mbamservice.exe is crashing on a regular basis. Up until then, it worked fine through all the insider builds. When it crashes, it gets restarted automatically. Here is the event entry in the event log. Faulting application name: mbamservice.exe, version:, time stamp: 0x59f745cb Faulting module name: CleanControllerImpl.dll, version:, time stamp: 0x59f249f1 Exception code: 0xc0000409 Fault offset: 0x000000000033da10 Faulting process id: 0x1224 Faulting application start time: 0x01d37e83be25ab80 Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe Faulting module path: C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\CleanControllerImpl.dll Report Id: 0f25b761-7c9a-4b35-9e3f-1c700aa9e410 Faulting package full name: Faulting package-relative application ID: - System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2017-12-26T20:11:42.708849800Z EventRecordID 2793 Channel Application Computer DESKTOP-1UIH9M3 Security - EventData mbamservice.exe 59f745cb CleanControllerImpl.dll 59f249f1 c0000409 000000000033da10 1224 01d37e83be25ab80 C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\CleanControllerImpl.dll 0f25b761-7c9a-4b35-9e3f-1c700aa9e410
  2. I just installed the free upgrade version of the Premium product. It won't start. Error message says service won't start. How do I fix this?
  3. Same problem here.. Crashes/restarts 6 times per second all day long at frequent intervals on three different Windows 10 (1803) PCs... Have reinstalled latest version but no change. Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: mbamservice.exe P2: P3: 5b9acf90 P4: MwacLib.dll P5: P6: 5bf5a81f P7: c0000005 P8: 000000000003d28d P9: P10: and Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: mbamtray.exe P2: P3: 5c070ada P4: Qt5Core.dll P5: P6: 5bd23201 P7: c0000005 P8: 001a86be And the diagnostics file is attached... Thanks in advance. Les mb-check-results.zip Just to add that I had Kaspersky running I think in the data above but have subsequently disabled it but this has had no effect. I'll add the exclusions list I found on your site. Les I also notice that on my main PC every time the long list of crashes starts the very first entry at the same time is: Fault bucket , type 0 Event Name: MoOsMitigation Response: Not available Cab Id: 0 Problem signature: P1: Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe P2: praid:MicrosoftEdge P3: 11.0.17134.1 P4: 6b6a1aef P5: StackHash_6017 P6: P7: 00000005 P8: PCH_5A_FROM_win32u+0x00000000000021A4 P9: c000001c P10: 000000000000008c
  4. "we're sorry, but the malwarebytes service stopped working" mbst-clean-results.txt mbst-grab-results.zip
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