bdubrow

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About bdubrow

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  1. Hi everyone-- Just wanted to let you know we've released a new component package update that fixes this issue with the Windows 10 Creators Update. Please see this post for details:
  2. Hello-- Unfortunately if you've already had a trial of Malwarebytes 3.0 on that system, even if it didn't run for the full trial period, then there's no way to reactivate on that system. There are a couple other options however. You could download and trial Malwarebytes 3.0 on another system that hasn't had a trial. If that's not doable, then you can purchase Malwarebytes 3.0 and try it out free for 30 days. There's a 30-day money back guarantee, so if you're not satisfied, simply request a refund within that time period and we'll refund your purchase.
  3. Hello-- Unfortunately if you've already had a trial of Malwarebytes 3.0 on that system then there's no way to trial the product again currently. There are a couple other options however. You could download and trial Malwarebytes 3.0 on another system that hasn't had a trial. If that's not doable, then you can purchase Malwarebytes 3.0 and try it out free for 30 days. There's a 30-day money back guarantee, so if you're not satisfied, simply request a refund within that time period and we'll refund your purchase.
  4. Hello-- Unfortunately, yes, this problem still exists. The work-around is to switch the Malwarebytes 3.0 display language to English (or another language) and create / edit your scheduled scans. After making your modifications, you can then switch back to Spanish. This will be fixed in the next full installer upgrade that's released. Any changes in the user interface require full upgrades (as opposed to component package updates). Apologies for the inconvenience in the meantime!
  5. Ok, thank you for confirming that. The reason I ask is that there is a known issue with copy/pasting from a PDF where some extra unicode characters wreak a little havoc with the process. Just wanted to make sure you weren't running into that. Regarding your question above, "PM" means "private message." You can click on Devin's avatar / picture and then click the Message button at the top to send him a private note. To simplify, I'll send you a message so all you have to do is reply.
  6. Are you by chance copy/pasting your ID and key from a PDF? If so, can you try manually entering the characters?
  7. Hello, bru-- Thanks for your comments. Glad you received the update notification on most of your systems at this point! We began metering out the 3.0 upgrade to older versions beginning with 3.0.5, so we have been sending them for some time now. It's literally a lottery as to who might receive an upgrade and who doesn't, but this is not the only way we communicate about the releases. We've sent email newsletters out to our customers with information about the release and details on how to upgrade and we had a very public blog post in December when we first released, not to mention it's on our main website. With any of our releases (not just 3.0) we have always made it very clear that if you want to upgrade immediately on any system, whether you've received the official upgrade notification or not, you are encouraged to do so. Same goes the other way: if you receive an upgrade notification and choose NOT to upgrade, we do not force you to. Some choose to wait -- it's up to you. For the record, Malwarebytes 3.0.6 is our latest available version and is available for you to upgrade to on your preferred schedule. While congestion is part of the reason upgrades are metered out we also want to assure no major issues with a release before sending out to more and more customers. Since 3.0 was a complete rewrite from the ground up we have been overly cautious and have chosen not to be aggressive with upgrades. And since we've had a series of releases (component updates and upgrades) since December we've been taking the same cautious approach with each one of them. Next thing you know it's March. But with each release as further improvements are made we have been sending more and more upgrades out.
  8. Hello, DanFlak-- If your computer is sleeping or hibernating during the time the scan is scheduled to run then it will not run. The best thing to do would be to edit the scheduled scan to a new time when you know the computer will be on. Perhaps change it to 3PM? This way the scans will run at a low priority in the background and you shouldn't notice any impact to your system.
  9. Hi Brindles2001-- Please see this post for info on latest component package release:
  10. We have released this component package officially today. Please see this post for details:
  11. Please note we have now released a new component package update, 1.0.96 (aka CU4). Please see this post for details.
  12. Hi all— Just wanted to let everyone know that we’ve started pushing out a new component package update. You should receive this automatically if you are running 3.0.6 or 3.0.5. We are metering these updates out, so you may not receive yours immediately. If you prefer, you may download any install our "updated" mb3-setup-consumer-3.0.6.1469-10103.exe installer from this link. This is also available from our main website download links. If you already have an earlier version of Malwarebytes 3.0.5 or 3.0.6 installed, we recommend that you uninstall the old version first and then install this newer version (please make a note of your key before doing so). Once installed, this update will show on your Malwarebytes 3.0 About screen as Component package version: 1.0.103 There is only one fix in this Component Package Update: Fixed the issue in Windows 10 Creators Update where installing Malwarebytes could cause Windows Defender to become disabled For reference, the other fixes included in the previous component package 1.0.96 (and folded into 1.0.103) were: Fixed issue where real-time protection modules do not enable correctly Note that you may need to reboot or manually restart a protection that appears "stuck" one more time after the update is applied. Those who still have this issue should continue to work with us directly, as these cases are likely caused by conflicts with other security products. Fixed Bad Pool Header BSOD while web browsing Fixed issue that could cause user to have to login with a temporary profile instead of their standard user profile Additional enhancements to improve memory usage Fixed issue where 3.0.5 could revert to version 3.0.0 in certain conditions Fixed numerous crashes, including service crashes Addressed several vulnerabilities The Web Protection block page now redirects to https://block.malwarebytes.com Fixed issue where Web Protection would not re-enable properly after booting back from minimal safe mode on Vista Numerous enhancements to overall protection and remediation Thanks!
  13. To back up everything that Devin said, the entire team has been working very hard to solve these problems because we are as frustrated as you. It pains us to hear about the program not working as expected. We have been regularly releasing updates and upgrades in an attempt to solve the top reported problems. And with each release we've tried to address the most pressing problems so that you see that we're listening and working to fix things as quickly as possible. Sometimes a big part of the delay is our inability to reproduce the exact symptoms on our own in-house systems. This is why we're constantly asking for logs -- we need to find clues to help us replicate exact environments so we can see the same bad behavior and then narrow down the cause. And since we're focused on getting updates out as quickly as possible we don't always have lots of extra time to spend on the forums. Because of this our valued forum helpers have been pulling double-duty and have also been doing their best to help others out, and we're incredibly grateful for their help! But I'm sure it gets frustrating for them, too, having to deal with the problems being reported. So I think everyone's nerves are a bit on edge. We appreciate everyone who's stuck with us and who continues to help, both on the forum and via private troubleshooting efforts. To those who are frustrated, again, I totally understand. It can take a lot of time and back and forth, and sometimes your issue still isn't fixed. Just know even if you're not actively working with us we'll still work on solving your issues however we can. We just ask that you give our subsequent releases a chance -- I'm confident the known issues will eventually be settled.
  14. Thank you for confirming this!
  15. Thank you for the feedback, PhoneNumberZero! Glad it's working well for you!