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  1. Hello, all-- To provide you all with an accurate, fair and honest response, we have reached out to Consumer Reports directly to determine the exact testing methodologies and sample selection process used to test Malwarebytes Premium. It is our belief at Malwarebytes that providing you with unverified, unconfirmed and speculative statements regarding the test, or the testing organization, would not alleviate your concerns and could lead to incorrect information that might impact Malwarebytes, Consumer Reports and especially you, our loyal customers. Once we hear back from Consumer Reports, we will communicate back to you via our blog to clear up any misinformation that may have occurred. Thanks for your continued support. Malwarebytes Team
  2. Thanks for the feedback, Access Denied. Glad it's going well!
  3. Hi all-- Please see the updates to this announcement for details of a new beta component package update: Let us know how testing goes! Thank you,
  4. Hi all-- We have a new component package now available through the Malwarebytes Beta Channel: 1.0.390 1.0.391 July 5, 2018 Update: The Beta has now been updated to 1.0.391. In addition to change log below, 1.0.391 fixes a compatibility issue with several 3rd-party security apps when multiple real-time web protection modules are enabled. Known Issue with 1.0.391: We are still investigating an issue where certain 3rd-party applications are unable to connect to the internet with Malwarebytes Web Protection enabled. The work-around for now is to disable Web Protection temporarily and then re-enable after you are done using the app. Or, you can disable Web Protection and install Malwarebytes Browser Extension if using Chrome or Firefox as an alternative method of receiving web protection. This is already going out, so if you're opted in to receive Beta updates in Malwarebytes, then you'll get this automatically if you're on Windows 7 or later. This update includes the following enhancements: Fixed issue where some 3rd party applications were not able to update properly with Ransomware Protection enabled Fixed issue where certain websites would fail to load properly Fixed a BSOD related to mbamchameleon.sys Fixed issue where user interface did not display properly on a 19’’ monitor Numerous other miscellaneous defect fixes We would especially appreciate feedback from users who experienced the problem with websites loading. If you could confirm that everything works correctly with 1.0.390 1.0.391 applied, that would be great. Lastly, just a note that this update does not include a fix for the netio.sys BSOD, as this is still under investigation. We hope to address this as soon as possible in a separate update. Thanks!
  5. bdubrow

    Italian translator error

    Thank you, MAXBAR1! We appreciate your pointing this out and providing the corrected translation. We'll try to get this updated as soon as we can.
  6. bdubrow

    Spanish translation error

    Thank you for reporting this and providing alternative translation. I'll pass this along to the appropriate team.
  7. bdubrow

    Dutch text too long

    Thank you for reporting this and providing alternative for replacement. I'll pass this along to the appropriate team.
  8. Hi lmacri-- Great question! Thanks for giving us the opportunity to further clarify. At this point there will be no further component package updates sent out to legacy OSes, so 1.0.365 is the most current version for XP and Vista. 1.0.374 is not available for, nor has it been tested on, these OSes. So you've got the latest for Vista. 🙂
  9. bdubrow

    How to make scan silent?

    Hi Pipps-- Thanks for your feedback. Currently there is no way to suppress the Scan Complete message when no threats are detected. But we've actually received the request to allow the scan results to be silent from others. We hope to add that notification to the list of notifications that obey the "Show Malwarebytes notifications in the Windows System Tray" setting in Application Settings. Alternatively, there have been discussions to build out even more granular control over all program notifications. So hopefully you'll see this enhancement added in an future Malwarebytes update soon.
  10. Malwarebytes 3.5.1 – Known issues with anti-ransomware We have identified a few issues with the anti-ransomware module in the latest version of Malwarebytes, v. 3.5.1. System slowdown/excessive memory use: The next component package update for Malwarebytes (coming soon!) should address this problem. Typically rebooting will resolve the issue temporarily. Prevents programs from updating: Programs such as Skype, Visual Studio 2017, KeePass and others may not update correctly with the anti-ransomware module enabled. We have a fix for this coming in a later update, but the work-around in the meantime is to temporarily disable the anti-ransomware module while you upgrade.
  11. Malwarebytes support for legacy Windows XP and Vista Operating Systems Malwarebytes 3.5.1 build 2522 component package 1.0.365, will continue to support legacy Windows XP and Windows Vista at the same level as we had with earlier 3.x releases. In order for Malwarebytes to better support these legacy operating systems we’ve designed Malwarebytes 3.5 with special compatibility features to allow on-going protection updates and other maintenance upgrades via a separate development track. Malwarebytes does not recommend running operating systems that Microsoft no longer supports. We strongly recommend that you consider upgrading your legacy operating systems due to the risk from exploits and other threats. However, we recognize that some customers have reasons to continue working with legacy systems so Malwarebytes wants to continue providing support for these legacy platforms for as long as possible. Users running Malwarebytes 3.5 on Windows XP and Vista will continue to receive on-going protection updates to keep safe from the latest infections. However these operating systems will no longer receive program upgrades, such as component packages or newer program versions, for new features. Malwarebytes will continue to release bug fixes, stability improvements, and other upgrades for the XP and Vista platforms on an as needed basis. You may download the latest available version for XP and Vista by clicking here. For further details, please view the official Malwarebytes Lifecycle Policy: https://www.malwarebytes.com/support/lifecycle/
  12. bdubrow

    Adwcleaner dutch translation error

    Many thanks Marnes for your feedback! I appreciate your taking the time to help us improve. I've passed this along to the AdwCleaner team.
  13. bdubrow

    Translation mistakes in Online Store

    Thank you, florinch! I appreciate your taking the time to send us this feedback. I've passed it along to our ecommerce team to address.
  14. bdubrow

    Translation Error MWB Beta 3.5

    Thank you for reporting this! We've made a note of it and will get this fixed in a future update.
  15. bdubrow

    Romanian translation

    Hello! Thank you for wanting to help improve the quality and make Malwarebytes even better! The best thing to do would be to forward feedback on any bad translations or suggestions on how to improve to us here. Please tag @Erix in any comments and we can work to address any problems in our future product updates.

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