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bdubrow

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About bdubrow

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    http://www.malwarebytes.com

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  1. Thanks for asking, OrangeSour! This is a new screen added to the installer that some users have been seeing since our 3.6.1 release. Now we're rolling it out to all existing users as part of the 3.7.1 upgrade. It's pretty self-explanatory. Let us know where you're using Malwarebytes -- either on a personal or home computer or on a work computer / in a business environment. There are no major differences in underlying functionality at all. The only difference is if you choose Work computer you'll see information about some of our available business products that may be a better fit for you. That's the extent of it.
  2. Thanks for confirming! This is good news.
  3. We've just posted a test preview build that we believe should prevent the freeze from occurring. We are still testing this internally, but wanted to make the build available to those who are comfortable with testing a pre-beta build. Please see the post in our beta forum here.
  4. We've just posted a test preview build that we believe should prevent the freeze from occurring. We are still testing this internally, but wanted to make the build available to those who are comfortable with testing. Please see the post in our beta forum here.
  5. Hello! If you are experiencing the Windows 7 freeze issue we have a new test preview build for Malwarebytes 3. This test build incorporates an updated component package intended to resolve the freezing. We are still in the process of working through our internal testing and regression on the component package, but because we have had good feedback from testers and because this is a priority issue, we wanted to make this build available for those comfortable working with a pre-beta test build. If you prefer not to work with this test version, then we hope we can offer further solutions for you some time next week. You may download the test build, with new component package 1.0.527, from this link on Box: https://malwarebytes.app.box.com/s/5ov6t2yx366cjgdsv6hgrtshbvlbybnj Please let us know whether this resolves the issue for you.
  6. Hi all— I wanted to share some promising news! We’ve now been able to consistently reproduce the freeze in house on more systems and we believe we have narrowed the problem to multi-processor synchronization issues with our Web Protection code on Windows 7. We have an updated version of Malwarebytes that we’re currently testing, so far with encouraging results. I want to make this update available just as soon as possible, but we want to be sure we aren’t introducing any additional issues, so further testing is still required. Assuming all goes well, I’m hoping we’ll have more good news for you next week. We appreciate everyone who’s been working with us to help resolve this problem, even behind the scenes. Your assistance has been invaluable!
  7. Hi all— I wanted to share some promising news! We’ve now been able to consistently reproduce the freeze in house on more systems and we believe we have narrowed the problem to multi-processor synchronization issues with our Web Protection code on Windows 7. We have an updated version of Malwarebytes that we’re currently testing, so far with encouraging results. I want to make this update available just as soon as possible, but we want to be sure we aren’t introducing any additional issues, so further testing is still required. Assuming all goes well, I’m hoping we’ll have more good news for you next week. We appreciate everyone who’s been working with us to help resolve this problem, even behind the scenes. Your assistance has been invaluable!
  8. Great question! As soon as a solution is available, either as part of a new component package update or a new version upgrade, we will post both a general announcement of the release here in this forum (as we do with all new versions) and we will post a reply to the pinned topic on the Windows 7 freeze issue. In addition, we'll post another reply to this thread confirming the issue's been resolved and including all the relevant version info and instructions on how to obtain it. And if the fix involves a full version upgrade, you're correct that you'll see a notification alerting you that a new version is available.
  9. This involved testing with many, many different Windows 7 systems and hardware configurations in an attempt to get as many commonalities as possible with systems reporting this based on logs provided. We are not able to replicate on demand. With our internal systems there is still an aspect of timing with this, i.e. we need to let a system run for some time before we see the freeze. No, we are still investigating. But right now we are concentrating our efforts on the Web Protection module moreso than Ransomware.
  10. Thank you all for your feedback and continued help in troubleshooting this issue. We totally understand the urgency around this and have had teams working through the weekend to resolve. We have finally procured a system that is able to reproduce the freeze and now we’re analyzing why it is occurring. It’s been extraordinarily frustrating for us to not have been able to reproduce this while seeing the reports from the field continue to come in, mainly because we know how frustrated you all are. The fact that this problem only impacts a relatively small number of systems doesn’t help if you have one of those systems or if you're dealing with customers who have this problem. Rolling back to previous version (as outlined in pinned topic in this forum) continues to be the best option as a work-around for now. While suggesting that we just push an update to all users (even those not affected by this freeze) to roll back to the earlier version may seem simple, it’s more complicated than you might think. There were other critical fixes in the 1.0.508 update that would impact other users seriously (such as BSOD fixes, etc.). And any update out to the user base has to go through another full round of testing, which takes time and which would be more complex since the update would be have to support being applied over 1.0.508 as well as earlier component packages. So we are discussing all options, but will move forward with the best one. We also have another release already planned and in the works, so initially we had been hoping to include the fix as part of that upgrade. Now that we are able to reproduce the issue we are much closer to a fix and determining the best steps forward. To everyone helping with logs and system info to try and narrow the cases, we truly appreciate it! To everyone eagerly awaiting resolution, we are treating this as highest priority and we will continue to keep you posted.
  11. bdubrow

    1.0.495

    That's great to here! I appreciate your checking in here to let us know.
  12. bdubrow

    Marketing Popup

    That is definitely not supposed to happen, so I certainly apologize for that. We had already suspended this message earlier, so hopefully you won't see any further instances. We are investigating.
  13. bdubrow

    Marketing Popup

    Thanks for the feedback, everyone! The intention of the message was more for education and to provide awareness around our mobile line of products (which offer completely free versions as well). But I can totally understand how this could be seen as promotional and unwanted. We are working on providing an option to allow opt out of promotional messages, so hope to have that available soon. And these sorts of messages should definitely not steal focus, so we'll get that fixed as well. This message only went to a subset of users and is only set to display one time, so if you've already seen it you shouldn't see it again. Your quick feedback on these issues definitely helps, so it is very much appreciated!
  14. bdubrow

    Latest Download

    Hi @AlanChippy Sorry for any confusion here! Our component update packages are always released initially as independent updates, separate from our full installers. These are metered out to our user base over time rather than sent to everyone all at once. Since these are applied automatically and silently in Malwarebytes, most users don't even realize they've received an updates. But as khanmein pointed out, you can always manually force the update if you don't want to wait to receive it through the automated process. Then, typically on the day following the roll-out of the new component package, an updated Malwarebytes full installer with the latest component package already integrated is posted to our website. So by later this afternoon all the website download links should be updated with new installer that includes 1.0.482. Hope this helps clarify.
  15. Actually, yes, this would probably help as well. Please let us know if you try it and it doesn't.
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