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bdubrow

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About bdubrow

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    http://www.malwarebytes.com

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  1. bdubrow

    v4

    Hi Nazareno-- Thank you for your interest in our future product releases! We don't currently have a set release date for the next major version of Malwarebytes, but the first step before it's released will be to run a beta. We are hoping that the beta program for Malwarebytes 4 will be much longer than our normal betas, so there should be plenty of time to check it out and provide feedback. You're in the right place to find announcements of new betas, so I'd suggest signing up to "watch" this forum, if you haven't already. To do this, just go to the main beta forum page https://forums.malwarebytes.com/forum/146-malwarebytes-3x-beta/ and click the Follow button in the top right. Again, the timing is not definite, but I hopefully later this summer we'll have more info for you.
  2. Hi again-- Note that we've now got a newer version going out: 1.0.563
  3. We have another new Beta update for 3.7.1, Component update 1.0.563, that we've just started sending out. The only change between this package and 1.0.562 is a fix for a defect around the false positive prevention logic.
  4. Thanks, Firefox! The correct version is 1.0.562. I’ve fixed the typo in the other post.
  5. As I mentioned both options will be dropped into the trial upon install, assuming they have not used their trial yet. We fully understand that not all users are going to buy. There will always be free users. We are trying to find the best way to communicate with the people who are interested in our business products. These flows, as well as others, are also subject to change as we test and optimize. But bottom line is that it’s the same product installed either way and the malware scanning and remediation is exactly the same.
  6. Thanks for the great feedback, Lava! We've been monitoring the response and the comments on this thread are helpful. The team is already working on a revised experience here and will certainly take all the feedback into account. The terms of your subscription dictate the terms of your renewal. We would not automatically switch you to a completely different product out of the blue, nor would that be possible legally. But more importantly, that is not who we're about as a company -- we'd just never operate that way. We try our best to be transparent so folks trust us. Here are the list of current differences if you choose "Work": You'll see a different dashboard status message when you're running the Free version of Malwarebytes 3. This dashboard just lets you know that we have a full line of corporate / enterprise products that may be a better fit for you. The Windows title bar in Free mode says "Malwarebytes Business 3.1.7" (or applicable version number) The title of the program in blue header at top of main dashboard says "Malwarebytes Business" instead of "Malwarebytes Premium". Currently upon install you are not automatically dropped into a Trial like you would be if you chose Home. But that will be changing shortly so behavior is consistent again between the two options. If you upgrade from any of the Upgrade Now links in the Free or Trial version, you will be presented with our business products for purchase. There is decreased promotional messaging in this version currently, as that is primarily directed at home users (e.g. special offers for Black Friday, etc.). Which Enterprise version do you have? Our Enterprise products include Endpoint Protection, Endpoint Security or Endpoint Protection and Response. None of those products will even see this screen. This screen is only seen in the installer used for our Personal and Teams products. See #6 above. Right now you'd actually see LESS of this type of marketing if you chose Work Computer. We are trying to better tailor the experience to who's actually using the product. We know that businesses use our home product and we also know that many of them don't even realize we have business products available. So we're looking at different ways to provide the best experience based on how and where you're using the product AND to make sure you have the best product to fit your needs.
  7. Thanks for asking, OrangeSour! This is a new screen added to the installer that some users have been seeing since our 3.6.1 release. Now we're rolling it out to all existing users as part of the 3.7.1 upgrade. It's pretty self-explanatory. Let us know where you're using Malwarebytes -- either on a personal or home computer or on a work computer / in a business environment. There are no major differences in underlying functionality at all. The only difference is if you choose Work computer you'll see information about some of our available business products that may be a better fit for you. That's the extent of it.
  8. Thanks for confirming! This is good news.
  9. We've just posted a test preview build that we believe should prevent the freeze from occurring. We are still testing this internally, but wanted to make the build available to those who are comfortable with testing a pre-beta build. Please see the post in our beta forum here.
  10. We've just posted a test preview build that we believe should prevent the freeze from occurring. We are still testing this internally, but wanted to make the build available to those who are comfortable with testing. Please see the post in our beta forum here.
  11. Hello! If you are experiencing the Windows 7 freeze issue we have a new test preview build for Malwarebytes 3. This test build incorporates an updated component package intended to resolve the freezing. We are still in the process of working through our internal testing and regression on the component package, but because we have had good feedback from testers and because this is a priority issue, we wanted to make this build available for those comfortable working with a pre-beta test build. If you prefer not to work with this test version, then we hope we can offer further solutions for you some time next week. You may download the test build, with new component package 1.0.527, from this link on Box: https://malwarebytes.app.box.com/s/5ov6t2yx366cjgdsv6hgrtshbvlbybnj Please let us know whether this resolves the issue for you.
  12. Hi all— I wanted to share some promising news! We’ve now been able to consistently reproduce the freeze in house on more systems and we believe we have narrowed the problem to multi-processor synchronization issues with our Web Protection code on Windows 7. We have an updated version of Malwarebytes that we’re currently testing, so far with encouraging results. I want to make this update available just as soon as possible, but we want to be sure we aren’t introducing any additional issues, so further testing is still required. Assuming all goes well, I’m hoping we’ll have more good news for you next week. We appreciate everyone who’s been working with us to help resolve this problem, even behind the scenes. Your assistance has been invaluable!
  13. Hi all— I wanted to share some promising news! We’ve now been able to consistently reproduce the freeze in house on more systems and we believe we have narrowed the problem to multi-processor synchronization issues with our Web Protection code on Windows 7. We have an updated version of Malwarebytes that we’re currently testing, so far with encouraging results. I want to make this update available just as soon as possible, but we want to be sure we aren’t introducing any additional issues, so further testing is still required. Assuming all goes well, I’m hoping we’ll have more good news for you next week. We appreciate everyone who’s been working with us to help resolve this problem, even behind the scenes. Your assistance has been invaluable!
  14. Great question! As soon as a solution is available, either as part of a new component package update or a new version upgrade, we will post both a general announcement of the release here in this forum (as we do with all new versions) and we will post a reply to the pinned topic on the Windows 7 freeze issue. In addition, we'll post another reply to this thread confirming the issue's been resolved and including all the relevant version info and instructions on how to obtain it. And if the fix involves a full version upgrade, you're correct that you'll see a notification alerting you that a new version is available.
  15. This involved testing with many, many different Windows 7 systems and hardware configurations in an attempt to get as many commonalities as possible with systems reporting this based on logs provided. We are not able to replicate on demand. With our internal systems there is still an aspect of timing with this, i.e. we need to let a system run for some time before we see the freeze. No, we are still investigating. But right now we are concentrating our efforts on the Web Protection module moreso than Ransomware.
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