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About bdubrow

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  1. bdubrow


    That's great to here! I appreciate your checking in here to let us know.
  2. bdubrow

    Marketing Popup

    That is definitely not supposed to happen, so I certainly apologize for that. We had already suspended this message earlier, so hopefully you won't see any further instances. We are investigating.
  3. bdubrow

    Marketing Popup

    Thanks for the feedback, everyone! The intention of the message was more for education and to provide awareness around our mobile line of products (which offer completely free versions as well). But I can totally understand how this could be seen as promotional and unwanted. We are working on providing an option to allow opt out of promotional messages, so hope to have that available soon. And these sorts of messages should definitely not steal focus, so we'll get that fixed as well. This message only went to a subset of users and is only set to display one time, so if you've already seen it you shouldn't see it again. Your quick feedback on these issues definitely helps, so it is very much appreciated!
  4. bdubrow

    Latest Download

    Hi @AlanChippy Sorry for any confusion here! Our component update packages are always released initially as independent updates, separate from our full installers. These are metered out to our user base over time rather than sent to everyone all at once. Since these are applied automatically and silently in Malwarebytes, most users don't even realize they've received an updates. But as khanmein pointed out, you can always manually force the update if you don't want to wait to receive it through the automated process. Then, typically on the day following the roll-out of the new component package, an updated Malwarebytes full installer with the latest component package already integrated is posted to our website. So by later this afternoon all the website download links should be updated with new installer that includes 1.0.482. Hope this helps clarify.
  5. Actually, yes, this would probably help as well. Please let us know if you try it and it doesn't.
  6. Hi TempLost-- Thanks for providing the logs! The problem looks to be related to Windows 7 and could occur on any older or slower system. We have some ideas how to prevent this from happening in the future, but unfortunately the changes won't make it into this update. The work-around you performed is exactly what should fix things.
  7. Thanks for the reply. Malwarebytes does attempt to send that required client data, so it would definitely show as connection attempt and Pi.hole would block (or allow) according to your settings. And yes, on "optional" I was referring primarily to Website and Dialogue section and also as noted in the Directly paragraph in How do we collect your information?: "Some information you provide to us directly. For example, when you post comments, ask questions in our blog, fill out a user profile or voluntarily decide to grant us remote access to provide you with technical support." Glad you're happy continuing with Malwarebytes! Hopefully it'll continue working okay for you with everything blocked.
  8. Hi @Wutai-- The telemetry opt out setting "Usage and Threat Statistics" in Application Settings allows you to opt out of sending malware and scan event detail, as well as information about how you're using Malwarebytes. Certainly it's up to you if you choose to provide this data or not. It is used to help understand the types of threats actively circulating within our community and for other general cyber security research purposes with the end goal of providing better protection for all. We use the usage data to optimize product features and user experience. However, even if you've opted out of that setting there is certain key information that will always be sent regardless of the setting. This data is required and considered integral for normal and proper program functionality. The information sent includes data such as the program's license state, specific build (in case where there may be custom functionality), the operating system and other basic system info (file system, architecture), specific program version in use (including component and database packages) and other general program settings like language and real-time protection modules enabled. This is required so we know what updates and versions of the product to send you, and perhaps even more important so as to avoid any potential conflict, which to not send. You posted the link to our Privacy Policy as I was writing this up, and that's exactly where I was going to direct you for more information, so glad you found it. ? I'm not going to debate our entire privacy policy here, but I will mention that others have actually complimented us before on how easy it was for them to understand vs pages of legalese that you'll find at a lot of other companies. Your statements above leave out a few key points where we specifically state that providing information to us, like your email or phone number, is completely optional or voluntary in order for us to communicate with you at your request. For example, you voluntarily created a forum account here to ask a question. Lastly, I'll point out that the Other Privacy Considerations section explains the opt out procedure for all products. The remaining data sent is required for us to serve you correctly. We recently, along with pretty much all other companies doing business in Europe, went through an exhaustive audit of all data and privacy collection practices at Malwarebytes to ensure we were compliant with all the new GDPR regulations. If you are still uncomfortable, then it is of course your option to not use Malwarebytes. We try to be as transparent as possible with our disclosures.
  9. Hi Petera3js6igq33hM-- Thank you for your feedback! Typically we certainly aim to have new version roll-outs timed to coordinate with all website updates. But occasionally there are times where the web team's production release schedule is off-sync with ours. When faced with a choice to delay a new version of Malwarebytes or release as soon as possible knowing the web updates will follow shortly after, we tend to favor releasing sooner. This gets new detection techniques, urgent defect fixes and other enhancements in the hands of our users more quickly. Just like yesterday, if this ever happens, we'll always have an announcement here in the forum so there's some "official" notice of the new version. The website Release History should be updated shortly.
  10. bdubrow

    You can share this license...

    Hello, AP2012-- You are correct that you probably shouldn't be seeing the "Share" link in your Malwarebytes My Account portal, as the older lifetime licenses are valid on one Windows computer only. You could try to share it, but the person who received the license would not be able to activate. This feature is more intended for customers who have purchased multi-seat licenses. For example, if you have a license good on up to 3 devices, and you are using just one on a Windows PC, you could then share the license with family members to protect additional Android phones or Macs or other Windows PCs. It's definitely confusing to have the link there for lifetime licenses, so I've alerted the My Account team to this. Hopefully we can only show the Share link if there are available activations remaining, which wouldn't apply for lifetime licenses.
  11. We have been working closely with Avast on this problem. They have discovered an issue with their driver implementation and are working on getting a fix released. They were not able to provide specific timing for this update yet. For any further details please reach out to Avast directly. In the meantime, we continue to recommend disabling Avast's Real Site feature as the best work-around.
  12. Sorry you ran into trouble there. We'd be more than happy to help, if you change your mind. Do you happen to recall whether you had received the latest component package version update? We released v. 1.0.441 last week and it addressed a number of issues related to Qt errors. The latest full version of Malwarebytes 3.5.1 available for download from our main website has this latest component package already bundled in, if you care to try test it out.
  13. bdubrow


    Hi there-- There are no firm plans as of yet, as we're still evaluating our various options for how best to integrate the product / technology into our portfolio. Certainly the idea of adding a firewall is something we are actively considering. Stay tuned as we'll definitely keep you posted on this front!
  14. bdubrow

    Choosing language for news...

    Hello, Mitch_ch-- Thank you for your feedback! I have passed your request on to our newsletter team. Hopefully we can allow you to select your preferred language for all Malwarebytes communications.
  15. To add to exile360's helpful reply, please see the Malwarebytes for Business end of life FAQs. Hope this helps clarify!

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