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bdubrow

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Everything posted by bdubrow

  1. @TempLost We haven't forgotten about this request! This is a side-effect of the way upgrades are currently handled and the interaction with the installer. We plan to detect the OS language prior to installation in one of our upcoming updates so that upgrades will automatically install into that language (assuming it's one of our supported languages). You'll still have the ability to change the default language during the installation, however.
  2. Hello! We have a new patch upgrade for Malwarebytes for Windows—v. 3.4.5. We’ve started rolling out upgrades for this version via in-app upgrades. If you don't want to wait to be notified by the program that your upgrade is available you can always grab the upgrade manually by clicking Install Application Updates in Settings > Application (if you're running MB 3.2 or later). The updated installer is also available for download now from the main Malwarebytes website. Here’s the list of changes / improvements in 3.4.5: Performance/protective capability Improved remediation for hijacked shortcuts Continued improvements to overall protection, detection and remediation Usability Device Name now syncs to the Malwarebytes My Account portal for users on the paid version Improved accessibility features for the Notification Center Added custom messages designed to highlight the value of Malwarebytes protection and help it remain free Stability/issues fixed Fixed problem when cutting / pasting files with anti-ransomware enabled Fixed problem where USB stick would not eject properly with anti-ransomware enabled Fixed a service crash related to self-protection Fixed a blue screen crash related to Web Protection Addressed other miscellaneous defects Thanks!
  3. Hi @Firefox and @exile360 -- I've posted a reply to the original 3.4.4 announcement that can be linked to. We do have a fix for these issues (all related) and hope to get that out in the next Malwarebytes update, coming soon!
  4. KNOWN ISSUES with Malwarebytes 3.4.4 with Anti-Ransomware enabled: When running Malwarebytes 3.4.4 with anti-ransomware enabled, you may see issues cutting and pasting files. Copy / paste will work just fine, but cutting / pasting may give you an “access denied” error. The work-around is to either temporarily disable anti-ransomware or instead try copy / pasting. A similar issue can occur when renaming a file, though usually if you wait a short while and then try renaming again it'll work. Additionally, you may not be able to eject a USB stick with anti-ransomware enabled. The work-around is to temporarily disable anti-ransomware, eject the USB and then re-enabled anti-ransomware. We are testing a fix for both these issues and should have that released shortly in our next Malwarebytes 3.x update.
  5. Hi all-- I just wanted to confirm that it is actually expected to see this notification after a schedule scan even if there were no detections, but there's been a bug that has kept it from displaying properly in the last couple releases. We plan to eventually have this notification honor the "Show Malwarebytes notification in the Windows System Tray" setting in Application Settings. That way you can control whether it's displayed or not. But since it auto-dismisses now after a couple seconds hopefully it's not too disruptive. I know other users appreciate seeing this notification occasionally, as they like the confirmation their system is clean. Thanks for the feedback on the issue!
  6. Thanks for the feedback! I've added a note of clarification to the main 3.4.4 forum announcement. The Notification Center will be built out in stages, but for this first stage it'll only display in the header after you've had a real-time detection block. It may take some users longer than others to see a real-time detection, so we didn't think it made sense to always display for now. Once there are additional meaningful notifications plugged in then likely the default will be to always show it.
  7. Hello! We just released a new upgrade for Malwarebytes for Windows--Malwarebytes 3.4.4. Initially this version will only be available via in-app upgrades. If you don't want to wait to be notified by the program that your upgrade is available you can always grab the upgrade manually by clicking Install Application Updates in Settings > Application (if you're running MB 3.2 or later). The updated installer will be also available for download from main Malwarebytes website starting March 6th or 7th. Here’s the list of changes / improvements in 3.4: Performance/protective capability • Improved remediation for shortcuts and tasks • Added better handling for heavily infected systems to streamline detection & remediation • Continued improvements to overall protection, detection and remediation Usability • Added Notification Center for easy access to most recent real-time block notifications (NOTE: you will see this in dashboard header, but currently it won't display for first time until after a real-time block event has occurred) • Added category to website blocked notification to show the reason why site was blocked • Improved report design for better usability • Added device name to My Account screen in preparation to sync with My Account portal • Updated the API used to interact with Windows Action/Security Center • Changed the 'Recover if missed by' setting for Scheduled Scans to be enabled by default for new scans • Numerous other user interface and copy improvements Stability/issues fixed • Fixed issue where files did not save properly with anti-ransomware enabled • Fixed issue where notifications could stack so you might see multiple versions of same message • Fixed issue where Beta opt in setting would not honor Restore Defaults • Updated the 7-Zip library to the latest version, v.18.01 • Improved upgrade process from earlier versions of Malwarebytes • Continued improvements to driver operation and management • Fixed several crashes, including a blue screen related to Web Protection • Addressed other miscellaneous defects Thanks!
  8. Hello! It sounds like you're looking in the Exclusions area of Settings. What you really want to do is view the Reports - just click Reports on left-hand side navigation. This is the easiest way to access all previous real-time block events and scan reports. You can sort by date to see the most recent events. Each real-time block event report contains all the information you would need to enter an exclusion if you are certain the website (or program, etc.) is safe. More detail can be found here: https://www.malwarebytes.com/support/guides/mbam/Reports.html?lang=en Hope that helps!
  9. We're looking into alternative ways of handling full program upgrades, so we appreciate your feedback on the current process. There's a knowledge base article on how to disable upgrade notifications - sounds like the installer has already been downloaded in your case, so scroll to the bottom of the article for instructions on how to handle this: https://support.malwarebytes.com/docs/DOC-2142 Also, in case you hadn't seen the detailed info yet, here's a link to what's new in the latest version, v. 3.3: https://www.malwarebytes.com/support/releasehistory/#malwarebytes-premium
  10. Hello-- What your'e describing definitely doesn't sound normal. Which version of Malwarebytes are you currently running? Typically you shouldn't see a request to upgrade to a new version as often as you're describing. We'd be more than happy to look into the issue if you'd like. Please simply provide us an mb-check log by following Step 5 from this post: That being said, there are very good reasons to always run the latest version of our software -- from enhanced detection techniques and protection, improved remediation, numerous defect fixes, etc. But we certainly don't intend to "nag" to the point of annoyance so I suspect something is not quite right with your installation and would be happy to investigate.
  11. Hi throkr-- Scheduled scans always run at a lower priority so as to have less impact on performance if you're using the computer for other activity. So this difference in times is expected and normal.
  12. @throkr That's all correct. We want Archives to always show as Disabled for Hyper Scans since it'll never apply. But we'll need to fix this first.
  13. Hi Bill-- Yes, depending on the system, 7 seconds is absolutely normal. And you are correct on Archives...that should also show as disabled for Hyper Scans as it doesn't apply.
  14. Hi all-- There are a couple issues here, both of which have been around since we released the initial Malwarebytes 3.0 back in December of last year. First, I want to clarify what Hyper Scan is currently scanning and looking at. It ONLY scans Memory and Startup. And it is actually scanning these areas, despite what the logs show. We've had two items in our queue to fix, that basically fell off our radar due to being lower priority, more cosmetic issues. But this conversation is helping them get some additional attention. 1) The logging for the Hyper Scan scan options is incorrect. Startup should show as Enabled. It’s just the logging that is incorrect as the scanning is taking place. (e.g. if there are malicious startup items, Hyper Scan will detect these). 2) The progress bar displayed during Hyper Scans should not display Scan File System or Heuristics Analysis phases. Only the following nodes should show: Check for Updates, Pre-Scan Operations, Scan Memory, Scan Startup Files We'll get both of these items fixed in a future update.
  15. Hello! We just released a new upgrade for Malwarebytes for Windows--Malwarebytes 3.3. Here’s the list of changes / improvements: Malwarebytes 3.3.1 Performance/protective capability Improved remediation in Chrome browser Numerous enhanced protection techniques and remediation capabilities Usability Improved notification design for better readability Added new quick tour module in Free and Trial versions Added informational modules to the bottom of Scan Progress page in Free and Trial versions Improved update process to allow more dynamic updating of user interface components Other minor user interface improvements Stability/issues fixed Fixed issue where the Malwarebytes tray application showed in ALT+Tab list Improved Web Protection compatibility with third-party applications Improved driver management Added dynamic hooking to Exploit Protection to better manage compatibility with third-party applications Fixed issue where certain notifications would not display properly after waking from sleep Fixed issue on XP where certain files were not fully uninstalled Fixed a crash related to rootkit scanning Addressed other miscellaneous user interface improvements and defects We’ll be limiting automatic upgrades to start, but you can always grab this version manually by clicking Install Application Updates in Settings > Application if you're running MB 3.2 or later. If you're running an earlier version then you can also download the latest version from this link any time and just over-install. Thanks!
  16. Hello, APraxis-- Are you still seeing large database updates? There was a known issue from Oct. 24 - 25 where Malwarebytes 3 was pulling full versions of the database instead of the smaller incrementals. But this was corrected as of Wednesday afternoon. The other larger updates you had were our component update packages, e.g. going from 1.0.188 to 1.0.212. These are actually program updates, not database updates, so they'll typically be a little larger. You're now on the latest version 1.0.212 so shouldn't see another one of those come through. If you are still seeing larger than expected updates, we'd be happy to take a look at your service log. You can grab it from: mbamservice log from C:\ProgramData\Malwarebytes\MBAMService\logs Thanks!
  17. Hi grahamc-- Malwarebytes can be used alongside most other AVs with no issues. Or, you can also leverage built in Microsoft security by using Windows Defender along with Endpoint Security. Typically if you set up exclusions for the other program in each security software, then you should be fine. If after doing so you experience any issues, please reach our to our Business Support team. Thanks,
  18. Hi all-- A new component package -- v. 1.0.212 -- has been released for Malwarebytes 3.2.2. This is a minor update that includes a new tray app with fixes for some notification display issues. This update package is going out slowly tonight, but you can always grab it by manually upgrading by clicking Install Application Updates button from Applications Settings in MB 3.2.2.
  19. Hi lmacri-- Interesting perspective! Certainly not at all what we're intending, especially as we try to be as transparent as possible here on the forum and elsewhere regarding any defects in the program. But we'll definitely take your feedback into consideration. We had discussed this a while back when we first started releasing component updates, so we'll see what we can do. We also intend to more actively use our new "beta channel" to verify fixes. While the beta channel did get this package earlier than the rest of the world, we still need to improve that process and get more info out there. So if anything the beta forum might have the detailed changes spelled out earlier in the future. For the record here's a list of changes for the 1.0.207 update: Numerous enhancements to detection and remediation Improved driver management Fixed issue on XP where Firefox would crash when self-protection was enabled Closed connection to AWS that did not need to be left open
  20. Hi @moo4x-- As @nikhils mentioned, the fix was released in the latest component package 1.0.207. If you have not received that component update automatically yet, if you have Malwarebytes 3.2.2 installed you can go to Settings > Application > Install Application Updates to get it. (Note: manually checking may not work with versions earlier than 3.2.2 due to upgrade limits enforced on the backend.)
  21. Hi all-- @Porthos is completely correct when explaining that typically there will be no fanfare when releasing new component updates. They should be considered business as usual. In cases such as the issue with Firefox, what our staff typically do in those cases is reply to threads they're watching here once a fix has been released. As @nikhils mentioned, the fix was released in the latest component package 1.0.207. If you have not received that component update automatically yet, if you have Malwarebytes 3.2.2 installed you can go to Settings > Application > Install Application Updates to get it. (Note: manually checking may not work with versions earlier than 3.2.2 due to upgrade limits enforced on the backend.) Also, just a note that we typically post a refreshed installer on our website with the latest component package bundled in. We'll be doing that again with this one a little later today. Once we do that you'll see a revised installer -- a new look and we've reduced the number of steps required to install with default settings. Just wanted folks to be aware that this is legit since it will look very different from the old installer look we've had for years.
  22. Hello @riahc and @outlawman007 -- Please try upgrading to Malwarebytes v. 3.2 again - you should no longer have trouble installing on a server OS. You can download Malwarebytes 3.2 directly from our main website or from this link.
  23. That will only happen in certain cases, depending on system, version being upgraded from, etc. This is only in the event of any pending Malwarebytes actions that have not yet been completed (such as not having completed a reboot after a remediation, for example.) Not everyone will see this. And actually, this behavior was in initial 3.2.2 release. So if you've only just seen it, it shows that it will not happen every time.
  24. Hi Krusy-- The Malwarebytes 3.2.2.2029 version was simply the exact same v.3.2.2 release with a small change to the installer. No other functionality or code was changed. The Release Notes for 3.2 still apply to this version. There is no need to upgrade to this version if you already have any v. 3.2.2 installed. You can certainly over-install if you'd like, but it's not necessary. So long as you're on v. 3.2.2 you'll receive future Component Package and Installer updates/upgrades as usual.
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