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bdubrow

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Everything posted by bdubrow

  1. Hello, PPg-- Thank you for checking with us! We actually just released a new version of Malwarebytes earlier this week: There was an issue with Defender that has been corrected, so I would suggest you upgrade to v. 3.1. You can set the Windows Action Center settings however you like--you can leave it at "Never register" if you like. This just means you won't see Action Center notifications regarding Malwarebytes, but it doesn't affect the program's protective capability. But if you want to change it back to the default "Let Malwarebytes decide" then it will register Malwarebytes alongside Defender and you'll see both there. Thanks,
  2. Great news! Thank you for confirming, Nerius!
  3. Hi Nerius-- Glad v. 3.1.2 is running well for you. Regarding your comments on self-protection, are you still experiencing system slowdown with this protection module enabled? This new version should perform much better there. Also, the issue with self-protection event log errors has been solved for some time--since the initial release of 3.0. You shouldn't see those types of entries in event log with 3.1.2, so if you do, please let us know. Thanks!
  4. Hi Fryl-- Please go with the newly released Malwarebytes 3.1, as this version replaces the last beta. Please let us know how it goes. We did make improvements to the Web Protection so hopefully you'll see better performance there. Thanks,
  5. Greetings! I'm happy to announce that Malwarebytes v.3.1 is now available. You can download this new version -- v. 3.1.2.1733 -- from our main website or from this link. You can install this new version directly over any earlier Malwarebytes version you might be running. Here's What's New & Improved: Performance/protective capability Multiple enhancements result in reduction of memory usage Faster load time and responsiveness of third-party applications Improved performance of Web Protection Faster Malwarebytes 3 program startup time and responsiveness of user interface New detection and protection layer with machine learning based anomaly detection (to be deployed gradually even if it shows “enabled” under Settings) Improved Self-Protection by requiring escalated privileges to disable protections or deactivate a license Enhanced malware protection techniques and remediation capabilities Added an automatic monthly scheduled scan in Free mode Usability Added ability to control the priority of manual scans on the system Added setting to turn off ‘Real-Time Protection turned off’ notifications when protection was specifically disabled by the user Added ability to exclude the last website blocked by Web Protection via the tray menu Fixed several defects related to configuring Custom Scans, including selecting child folders and fixing issues with touch screens Fixed problem where a right-click context scan appeared broken after scheduled scan due to misleading "Cannot start a scan while another one is in progress" message Fixed issue where you could not add or edit a scheduled scan in Spanish and some other languages Fixed issue where scan could appear stuck on Heuristics Analysis when it had actually completed successfully Fixed issue where Self-Protection setting would fail to toggle correctly after an upgrade Stability/issues fixed Fixed several crashes in the Web Protection module Fixed issue where Ransomware Protection would be stuck in ‘Starting’ state after a reboot Fixed a conflict with Norton that caused web pages not to load and plug-ins to crash in Chrome Fixed issue with WMI protection technique in Exploit Protection that could cause Office applications to crash Fixed several crashes related to the service and tray Fixed security vulnerabilities that could be chained together to perform local privilege escalation - special thanks to Wayne Low of Fortinet's FortiGuard Labs for alerting us to the vulnerabilities Fixed many other miscellaneous defects and user interface improvements Thanks,
  6. Hi all-- Just wanted to let you know we've refreshed the latest Malwarebytes 3.1 beta -- see details here: The main change in this version is an updated version of our anti-exploit protection that fixes an issue where Internet Explorer could freeze. Please simply install this new version over any previous version of Malwarebytes you may be running, whether earlier beta or officially released version. Thanks,
  7. Excellent - thanks for confirming this. Even though things seem to be working correctly in our own testing it's always best to have behavior confirmed with real users.
  8. Hi throkr-- Glad everything went smoothly with the upgrade. That is good news!
  9. Hi TempLost-- Thank you for the feedback. The issue with the language not properly carrying over is known, but custom shields created for applications should migrate correctly. We will take a look at this - thanks for reporting!
  10. This is great news! Thank you for the feedback.
  11. Hello all-- 5/13/17 Update: Malwarebytes v. 3.1.2 was released on 5/10/17. Please download from this link. I'd like to invite you to try out our latest beta version of Malwarebytes -- v. 3.1.1.1722 -- available for download from this link. You should be able to install directly over any earlier Malwarebytes version you might be running. Here's What's New & Improved: Performance/protective capability • Multiple enhancements result in reduction of memory usage • Faster load time and responsiveness of third-party applications • Improved performance of Web Protection • Faster Malwarebytes 3 program startup time and responsiveness of user interface • New detection and protection layer with machine learning based anomaly detection (to be deployed gradually even if it shows “enabled” under Settings) • Improved Self-Protection by requiring escalated privileges to disable protections or deactivate a license • Enhanced malware protection techniques and remediation capabilities • Added an automatic monthly scheduled scan in Free mode Usability • Added ability to control the priority of manual scans on the system • Added setting to turn off ‘Real-Time Protection turned off’ notifications when protection was specifically disabled by the user • Added ability to exclude the last website blocked by Web Protection via the tray menu • Fixed several defects related to configuring Custom Scans, including selecting child folders and fixing issues with touch screens • Fixed problem where a right-click context scan appeared broken after scheduled scan due to misleading "Cannot start a scan while another one is in progress" message • Fixed issue where you could not add or edit a scheduled scan in Spanish and some other languages • Fixed issue where scan could appear stuck on Heuristics Analysis when it had actually completed successfully • Fixed issue where Self-Protection setting would fail to toggle correctly after an upgrade Stability/issues fixed • Fixed several crashes in the Web Protection module • Fixed issue where Ransomware Protection would be stuck in ‘Starting’ state after a reboot • Fixed a conflict with Norton that caused web pages not to load and plug-ins to crash in Chrome • Fixed issue with WMI protection technique in Exploit Protection that could cause Office applications to crash • Fixed several crashes related to the service and tray • Fixed many other miscellaneous defects and user interface improvements Please take it for a spin and let us know your feedback by starting a new topic in this forum. Thanks!
  12. Hi everyone-- Just wanted to let you know we've released a new component package update that fixes this issue with the Windows 10 Creators Update. Please see this post for details:
  13. Hello-- Unfortunately if you've already had a trial of Malwarebytes 3.0 on that system, even if it didn't run for the full trial period, then there's no way to reactivate on that system. There are a couple other options however. You could download and trial Malwarebytes 3.0 on another system that hasn't had a trial. If that's not doable, then you can purchase Malwarebytes 3.0 and try it out free for 30 days. There's a 30-day money back guarantee, so if you're not satisfied, simply request a refund within that time period and we'll refund your purchase.
  14. Hello-- Unfortunately if you've already had a trial of Malwarebytes 3.0 on that system then there's no way to trial the product again currently. There are a couple other options however. You could download and trial Malwarebytes 3.0 on another system that hasn't had a trial. If that's not doable, then you can purchase Malwarebytes 3.0 and try it out free for 30 days. There's a 30-day money back guarantee, so if you're not satisfied, simply request a refund within that time period and we'll refund your purchase.
  15. Hello-- Unfortunately, yes, this problem still exists. The work-around is to switch the Malwarebytes 3.0 display language to English (or another language) and create / edit your scheduled scans. After making your modifications, you can then switch back to Spanish. This will be fixed in the next full installer upgrade that's released. Any changes in the user interface require full upgrades (as opposed to component package updates). Apologies for the inconvenience in the meantime!
  16. Ok, thank you for confirming that. The reason I ask is that there is a known issue with copy/pasting from a PDF where some extra unicode characters wreak a little havoc with the process. Just wanted to make sure you weren't running into that. Regarding your question above, "PM" means "private message." You can click on Devin's avatar / picture and then click the Message button at the top to send him a private note. To simplify, I'll send you a message so all you have to do is reply.
  17. Are you by chance copy/pasting your ID and key from a PDF? If so, can you try manually entering the characters?
  18. Hello, bru-- Thanks for your comments. Glad you received the update notification on most of your systems at this point! We began metering out the 3.0 upgrade to older versions beginning with 3.0.5, so we have been sending them for some time now. It's literally a lottery as to who might receive an upgrade and who doesn't, but this is not the only way we communicate about the releases. We've sent email newsletters out to our customers with information about the release and details on how to upgrade and we had a very public blog post in December when we first released, not to mention it's on our main website. With any of our releases (not just 3.0) we have always made it very clear that if you want to upgrade immediately on any system, whether you've received the official upgrade notification or not, you are encouraged to do so. Same goes the other way: if you receive an upgrade notification and choose NOT to upgrade, we do not force you to. Some choose to wait -- it's up to you. For the record, Malwarebytes 3.0.6 is our latest available version and is available for you to upgrade to on your preferred schedule. While congestion is part of the reason upgrades are metered out we also want to assure no major issues with a release before sending out to more and more customers. Since 3.0 was a complete rewrite from the ground up we have been overly cautious and have chosen not to be aggressive with upgrades. And since we've had a series of releases (component updates and upgrades) since December we've been taking the same cautious approach with each one of them. Next thing you know it's March. But with each release as further improvements are made we have been sending more and more upgrades out.
  19. Hello, DanFlak-- If your computer is sleeping or hibernating during the time the scan is scheduled to run then it will not run. The best thing to do would be to edit the scheduled scan to a new time when you know the computer will be on. Perhaps change it to 3PM? This way the scans will run at a low priority in the background and you shouldn't notice any impact to your system.
  20. Hi Brindles2001-- Please see this post for info on latest component package release:
  21. We have released this component package officially today. Please see this post for details:
  22. Please note we have now released a new component package update, 1.0.96 (aka CU4). Please see this post for details.
  23. Hi all— Just wanted to let everyone know that we’ve started pushing out a new component package update. You should receive this automatically if you are running 3.0.6 or 3.0.5. We are metering these updates out, so you may not receive yours immediately. If you prefer, you may download any install our "updated" mb3-setup-consumer-3.0.6.1469-10103.exe installer from this link. This is also available from our main website download links. If you already have an earlier version of Malwarebytes 3.0.5 or 3.0.6 installed, we recommend that you uninstall the old version first and then install this newer version (please make a note of your key before doing so). Once installed, this update will show on your Malwarebytes 3.0 About screen as Component package version: 1.0.103 There is only one fix in this Component Package Update: Fixed the issue in Windows 10 Creators Update where installing Malwarebytes could cause Windows Defender to become disabled For reference, the other fixes included in the previous component package 1.0.96 (and folded into 1.0.103) were: Fixed issue where real-time protection modules do not enable correctly Note that you may need to reboot or manually restart a protection that appears "stuck" one more time after the update is applied. Those who still have this issue should continue to work with us directly, as these cases are likely caused by conflicts with other security products. Fixed Bad Pool Header BSOD while web browsing Fixed issue that could cause user to have to login with a temporary profile instead of their standard user profile Additional enhancements to improve memory usage Fixed issue where 3.0.5 could revert to version 3.0.0 in certain conditions Fixed numerous crashes, including service crashes Addressed several vulnerabilities The Web Protection block page now redirects to https://block.malwarebytes.com Fixed issue where Web Protection would not re-enable properly after booting back from minimal safe mode on Vista Numerous enhancements to overall protection and remediation Thanks!
  24. Thank you for the feedback, PhoneNumberZero! Glad it's working well for you!
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