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Found 15 results

  1. I am very careful when downloading programs, but got a virus anyway (I don't know what hit me, but I accepted a program I really thought isn't a virus), virus deleted malwarebytes and I couldn't use Windows Defender. First thing I did was downloading malwarebytes again, of course virus blocked it, I found a way to install it, but I can't start it. When I launch Malwarebytes, I get "Unable to start. Unable to connect the Service." message (this also happens when I launch it as an administrator). Does anybody know how to solve this problem?
  2. Hello, I am having similar problems. Older versions of Malwarebytes open as well as Chameleon, but as soon as I install the latest version it won't open at all (Connect to services) I have attached the mb-check-results.zip please help me solve this. I have a two year account with Malwarebytes so I'm not sure what keeps the new version from opening in windows 10. mb-check-results.zip
  3. Hey, sice i updated MWB to Version 3.0 (or higher) MWB is not able to start. I always get the message as you can see attached. Reinstalling(de- and install) MWB did not help. Installing the latest Version over the existing Version did not help. If i call up Microsoft service and restart the MWB-Service manually it works perfectly fine until i reboot. Then i get the same Message again. Can you please help? Kind regards mb-check-results.zip Addition.txt FRST.txt
  4. My Malwarebytes was working great. It showed a message this morning stating there was a new version and would I like to install it. I put yes. Then it put a new shortcut on my computer. It will not open and just shows a little box with 'Unable to Start' and a red X next to 'Unable to Connect to Service'. I tried restarting and rebooting the computer and it did not help. I put Run as Administrator and that made no difference either. I sent in ticket 2017525 and so far have gotten no resolution. I had already paid for a 2 year subscription for premium that does not expire until Oct 2018. How do I get what I had before back or get this new version to work?
  5. After Windows 10 Creators latest update KB4025342 Malwarebytes does not start with Windows and cannot start it from desktop icon, I get the "Unable to connect the services" message. Other security apps I have running are Windows Defender, which I cannot turn off when I try it immediately turns Real-time Protection back on again and McAfee Security Centre which works fine. I have looked at Windows Services and Malwarebytes Service is stuck on Starting!
  6. I have done all the above but I still get the "Unable to connect the Source". Here is my log file : mb-clean-results.txt
  7. suddenly today Malwarebytes 3 won't start, says "Unable to connect to the service". Running Windows 10, have been using Malwarebytes premium for several years. Can't find any help searching online. I think Win 10 did at least some updates overnight: No specific evidence, but delay with circle of stars during boot-up "looks like" what I see when Microsoft has pushed an update.
  8. I am having problems getting my new license key to activate .. cant connect to license server.. I attached the mb check results mb-check-results.zip
  9. My Antivirus is, Security Suite 16.5 Computer Security 14.176 build 101 DeepGuard 5.0 build 593 E-mail Filtering 1.02 build 22223 Management Agent 8.30 build 43258 User Interface 19.10 build 270 Virus Protection 11.00 build 22424 Portions: Copyright (c) 1994-2010 Lua.org, PUC-Rio. Copyright (c) Reuben Thomas 2000-2010. For full license information please see licenses-fsewin.txt in the product installation folder. Portions: Copyright (c) 2000-2006 Reuben Thomas Copyright (c) 1994-2007 Lua.org, PUC-Rio mb-check-results.zip
  10. I get the following error message after i’ve installed the new version of Malwarebytes 3. “unable to connect the service.” I’ve already seen the posts of other users who experienced similar problems. I followed the instructions on those links that is I reinstalled Malwarebytes. And it did work. But after a while it started again showing the same error message. I don’t know what should I do now? I have a windows 10 pc
  11. I'm having the same issue here with the same massage. All the years I have been using MB I have never seen this issue, it always ran great. Running Windows XP 64 bit. Any help would be appreciated. Thanks GTJohn
  12. Hello, I tried to Update my Malwarebytes from version 3.0.6 to 3.1.xx today but encountered an error message that one folder can't be edited during the installation, after that Malwarebytes won't start and only shows me following error screen. Restarting the Computer didn't help either. Please note that Malwarebytes is also not listet in my services.msc after the update. mb-check-results.zip FRST.txt Addition.txt
  13. Hi, I keep getting the "unable to connect the service" message when attempting to access Malwarebytes software. This happened after I clicked the Malwarebytes link to upgrade the software. My OS is windows 8.1 pro. mb-check-results.zip
  14. Newly installed. Unable to start. Unable to connect the service. Nothing else happens. I'm on the windows insider program build 16199. Steve
  15. After updating today and delaying the reboot, I get this error once the reboot completed. Please advise.
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