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Hi, I was asked by Exile360 to open a new Topic for the problem that I had exposed at length in detail on the first Topic: Its name: "A malware prevented me from going on the internet (chrome and edge)" So I kept the same tags for this topic, I used the Farbar Recovery Scan Tool. I send you the results: 2 files But as I said in my first post I can not reinstall Malwarebytes Premium that I had, and therefore I can not send you a result of its action. Do I have to watch only this new topic? AND should the first one be closed? Thanks again for your help FRST.txt Addition.txt
Hi, Sorry I am French speaking. I wrote my explanations in French and asked Google for an automatic translation which follows ... (French text at the end if needed) I am forced to write to you because I can not reinstall Malwarebytes Premium on my computer and for which I have a license which is renewed every year. Number XXXXX My computer is a Windows 10 64bit desktop update 1903 How did this happen? 1 Brutally about three weeks ago I could no longer connect to the internet via Chrome or Edge. It was stated that the proxy address was erratic. But I had never asked to go through a Proxy. Searching in "settings" I saw on the one hand that the passage through the Proxy was activated and especially that as soon as I asked to disable it, the record button was grayed out. There was nothing to do. 2 I made Malwarebytes Premium act Who agreed to work twice without discovering anything. But I had two times, using it, a blue screen of brutal shutdown of Windows which closed, without possibility of backup, to restart. In his operation he indicated however that he had made his update ... 3 I thought of calling Kaspersky's Hotline. They could not do anything and after many requests and diagnoses, such as removing the software "Avanquest Update", they asked me to completely uninstall Kaspersky Internet Security with one of their tools to install the latest version of KIS ... I did not do it because once uninstalled, I had no way to go on the net to reinstall the latest version ... 4 I searched on the Forums (from another computer) and there I saw on CNET that a member had been saved after use of ZHPDiag ZHPCleaner AdwCleaner Malwarebytes ZHPDiag again Farbar Recovery Scan Tool Delfix to purge all tools used <>1.2.https://forums.cnetfrance.fr/topic/1402093-impossible-de-decocher-quot-utiliser-un-serveur-proxyquot/ A clarification: for this user Firefox continued to work unlike Chrome and Edge. The master called the wicked a "Hijacker" 5 It seemed complicated to me and I called a computer scientist who started the computer on a Windows 10 on a USB key and had a software "DoctorWEB" (I'm not sure of the spelling) . We found 4 dangerous files emanating from Avanquest. He has uninstalled all Avanquest software and cleaned in all the registry of all remainings of Avanquest. And he deleted the Proxy Server that I no longer have. He explained to me that it was only used when the internet long ago was very slow ... I found the use of Chrome and Edge. Everything was fine until the moment or yesterday ... 6 I wanted to use again Malwarebytes I had left permanently open and there, BLUE SCREEN ... restart. New attempt and again BLUE SCREEN. 7 I wanted to uninstall and reinstall Malwarebytes. On your site I tried to do it with the first premium version I downloaded. Failed, start of installation, it extracts the files and requests a restart. Restrat done, nothing happens but if we click on the icon that was installed on the desktop, we got an error message! "Unable to start" "Unable to connect the service" I renewed this with three versions including the trial version, and a version taken on Clubic, thinking that I will put my codes afterwards. All the time FAIL! I can not reinstall. Thank you for getting me out of this big problem as soon as possible
I am very careful when downloading programs, but got a virus anyway (I don't know what hit me, but I accepted a program I really thought isn't a virus), virus deleted malwarebytes and I couldn't use Windows Defender. First thing I did was downloading malwarebytes again, of course virus blocked it, I found a way to install it, but I can't start it. When I launch Malwarebytes, I get "Unable to start. Unable to connect the Service." message (this also happens when I launch it as an administrator). Does anybody know how to solve this problem?
Hello, I am having similar problems. Older versions of Malwarebytes open as well as Chameleon, but as soon as I install the latest version it won't open at all (Connect to services) I have attached the mb-check-results.zip please help me solve this. I have a two year account with Malwarebytes so I'm not sure what keeps the new version from opening in windows 10. mb-check-results.zip