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John A started following Malwarebytes 5.0.12.75 Update gave me problems. , UI sizing , RTP off warning query and 3 others
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Good news, I have the same issue, reported earlier.
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My problem may be a bit different. With some updates, MB automatically restarts, but produces this message that implies something serious has gone wrong. All I do now is when this warning appears and the MB icon has gone, I just ignore it and be patient until MB auto restarts a minute or so later. The message in this case needs to be changed to avoid user confusion.
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PM'd
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I get the following occasionally on different computers. Malwarebytes icon has disappeared, then reappears a few seconds later with RTP enabled. So I don't actually need to do anything. I think that this occurs when Malwarebytes does a restart after update. It's good to get this message in this situation. But the Manage settings and Turn on buttons are inoperative because MB has disappeared. To avoid confusion, I suggest that when quitting after an update to restart, MB produces a more appropriate message such as MB needs to restart - RTP will be temporarily disabled.
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Thanks
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... and in this case, it hides the bottom of the window. UI is not adjustable. Same issue with UI on full screen
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Just installed on a PC with display settings 1920 x 1080, scale 150%. Either the top or the bottom of MB UI not displayed. In this case the window controls don't appear. Windows 11 latest.
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Quite useful. I noticed MB Trusted advisor said 70%. Looking at Software updates, Chrome was mentioned as needing an update. Opened Chrome / Help / About Google Chrome, and it updated.
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MB 4.6 on different PC advised that Google Chrome needed updating. Chrome also needed updating on this PC but not flagged by MB 5.
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Cannot reproduce. I ran scan again and it worked normally, it found 6 detections which I was able to Quarantine. Using Version: 5.0.13.84 Components Version: 1.0.1053 Update Package Version: 1.0.76538 The only difference was that since my original post there have been a few MB updates.
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I ran an advanced scan and on a USB drive E: it found 3 minor issues in the E: drive recycle bin. The report said "No Action By User" for each event. Nothing was quarantined. It says "no Action By User", but I wasn't asked what action to take? From the detection history, there doesn't seem to be a way of getting Malwarebytes to remove the threats. Report Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 18/10/2023 Scan Time: 9:30 AM Log File: d58cecda-6d3c-11ee-96fe-382c4abd2e03.json -Software Information- Version: 5.0.12.75 Components Version: 1.0.1050 Update Package Version: 1.0.76299 License: Premium -System Information- OS: Windows 10 (Build 19045.3570) CPU: x64 File System: NTFS User: DESKTOP-U4N5MN0\xxxx -Scan Summary- Scan Type: Custom Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 926761 Threats Detected: 3 Threats Quarantined: 0 Time Elapsed: 58 min, 16 sec -Scan Options- Memory: Enabled Startup: Enabled File system: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 3 PUP.Optional.ASK, E:\$RECYCLE.BIN\S-1-5-21-1905651273-2846927917-2202233320-1004\$RA6JYQE\xxxx\DOCUMENTS\DOWNLOADED SOFTWARE\CUTEPDF\CUTEWRITER.EXE, No Action By User, 1709, 992342, 1.0.76299, , ame, , 33A5B53825E6DEF2073DF020E4266921, C25E751C467B09A3D7CA10159B91D7A76EB8A9BC883D5C1EE894B4F3027E26A3 Generic.Malware.AI.DDS, E:\$RECYCLE.BIN\S-1-5-21-1905651273-2846927917-2202233320-1004\$RA6JYQE\xxxx\DOCUMENTS\DOWNLOADED SOFTWARE\WINDOWS-MOVIE-MAKER-2012.EXE, No Action By User, 1000002, 0, 1.0.76299, 9EB7994F1ADF4843B155A873, dds, 02521106, C64724F45D7998066E8DC10DF5EA35A6, F51F05E0F71158FABA15F4D87CBE84DE92A9576BA97AD7C8EC88A9F496998778 PUP.Optional.ASK, E:\$RECYCLE.BIN\S-1-5-21-4095081920-1395479883-2020968024-1001\$ROGUMLT\DOWNLOADED SOFTWARE\CUTEPDF\CUTEWRITER.EXE, No Action By User, 1709, 992342, 1.0.76299, , ame, , 33A5B53825E6DEF2073DF020E4266921, C25E751C467B09A3D7CA10159B91D7A76EB8A9BC883D5C1EE894B4F3027E26A3 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
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Malwarebytes 5.0.12.75 Update gave me problems.
John A replied to RTL434's topic in Malwarebytes 5 for Windows
Same story here. -
Malwarebytes 5.0.12.72 upgrade and multiple restarts.
John A replied to brad03's topic in Malwarebytes 5 for Windows
Thanks When I started the computer to do what you suggested, it was already updated to .72, so I can continue testing. I hope future updates are a bit easier to get! -
Malwarebytes 5.0.12.72 upgrade and multiple restarts.
John A replied to brad03's topic in Malwarebytes 5 for Windows