lmacri

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  1. Malwarebytes (Free) - Why System Tray Icon?

    Hi PinguJohn: Since you recently installed MB v3, you should also confirm that your 14-day trial of the Premium (real-time protection) features have been disabled. The support article How-To: Deactivate the Premium Trial in Malwarebytes for Windows has instructions on how ensure you have switched to the Free version of MB v3 by going to Settings | My Account tab and clicking the Deactivate Premium Trial button. ---------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.4.0 * NS Premium v22.11.0.41 * MB Premium v3.2.2.2018-1.0.212
  2. Hi dcollins: Changing my Norton Boot Time Protection (Settings | Antivirus | Automatic Protection) from Aggressive to Off didn't stop the intermittent mbamtray.exe crashes, but that isn't too surprising since the second instance of nsbu.exe (owned by USER, not SYSTEM) that loads at the same time as mbamtray.exe only starts after I log into my Windows user account. One thing that is consistent, however, is that my mbamtray.exe tray crashes seem to be connected to loading of my Windows Task Scheduler (taskeng.exe). I had another mbamtray.exe crash today after I logged in to my Windows account and Process Explorer showed that instances of mbamtray.exe, nsbu.exe and taskeng.exe (all owned by USER) all started at 12:33:39 PM. This instance of taskeng.exe (running under the Windows host process svchost.exe) started my Windows Calendar (WinCal.exe) and displayed a reminder for a scheduled appointment. I've noticed several times before that mbamtray.exe will crash if Windows Calendar displays an appointment reminder for my Windows Calendar after I log in to Windows like the one shown below from today. Here are dump files for today's mbamtray.exe crash (my second boot-up of 01-Oct-2017, MB v3 Delay Protection OFF, NS v22 Early Boot Time Protection OFF, WinCal.exe loads after Windows login and displays appointment reminder). This 82 KB dump file was created automatically in C:\Users\Lori\AppData\Local\CrashDump: mbamtray.exe.3896.dmp ...and this 5,601 KB dump file was created in C:\Users\Lori\AppData\Local\Temp after I opened my Windows Task Manager, right-clicked on the mbamtray.exe process in the Processes tab and selected Create Dump File: mbamtray.DMP I don't know if 32-bit Malwarebyes Premium v3 uses the built-in Windows Task Scheduler to schedule automated Threat Scans, but if so that would be consistent with my observation in my post # 1 that mbamtray.exe often crashes on days when Malwarebytes has scheduled a Threat Scan. ---------- 32-bit Vista Home Premium SP2 * NS Premium v22.10.1.10 * Firefox ESR v52.4.0 * MB Premium v3.2.2.2018-1.0.188 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
  3. New CP 1.0.207

    Hi bdubrow: Cheers, and thank you for taking customer feedback about posting of CU change logs under further consideration. ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.1.10 * MB Premium v3.2.2.2018 (CU 1.0.188)
  4. New CP 1.0.207

    Hi bdubrow: I have a slightly different perspective as a customer. That could also be interpreted as "we don't want any permanent record of CU bugs documented in our change logs". Malwarebytes only releases CU updates every month or so, so even if they don't contain an important bug fix why not just have a separate change log for the CU with the ubiquitous "minor improvements" (if the change is minor), or post a description of the bug fix after early testers have had a chance to provide feedback on how well the fix works? If Malwarebytes wants to promote the new MB Premium v3.x as an "antivirus replacement" and try to convince me that I don't need my current third-party AV, or claim that MB Premium v3.x CU components like Exploit Protection will run seamlessly in real-time alongside my AV without conflicts, they're going to have to do a much better job of documenting known bugs in their product. ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.1.10 * MB Premium v3.2.2.2018 (CU 1.0.188)
  5. New CP 1.0.207

    Hi Porthos: This policy makes no sense at all. What difference does it make if the version number of the main program or the CU changes when a bug fix is released? Several users were told that the new CU would contain a bug fix for an issue where Firefox can crash if the MB Self-Protection module is enabled (see Malwarebytes employee nikhils' comment <here> for one example). What harm would it do to pin a change log at the top of the board to let affected users know they should run Settings | Application | Install Application Updates to receive the new CU ASAP and re-enable their Self-Protection module? ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.1.10 * MB Premium v3.2.2.2018 (CU 1.0.188)
  6. 3.2.2 and Firefox like oil and water

    Hi RBF: Since you have Win XP I'll assume you are using the Firefox ESR (extended support release) browser. I have Norton Security v22 and MB Premium v3 installed and had several performances issues/crashes with Firefox ESR v52 on a 32-bit Vista SP2 machine. My Firefox crashes stopped after I disabled MB v3 Exploit Protection (i.e., not Self-Protection). See MB / Norton Exploit Protection Conflict with 32-bit Firefox Browser? - that thread includes comments about other problems I've had running Norton and MB together on my old Vista SP2 machine. I don't know if our issues are related since my Firefox ESR problems started before I updated to MB v3.2.2. ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.1.10 * MB Premium v3.2.2.2018 (CU 1.0.188) HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
  7. Hi Firefox: I ran some tests today after enabling Settings | Protection | Startup Options | Delay Real-Time Protection when Malwarebytes starts and that didn't solve the intermittent mbamtray.exe APPCRASHes . It also didn't make any difference what time delay I selected (60 sec or 120 sec), MBAMService.exe continued to load only 2 or 3 seconds after Norton's main instance of nsbu.exe (owned by SYSTEM). BOOT # 1: Delay Protection for 60 sec (mbamtray.exe loads OK) nsbu.exe (owned by SYSTEM) starts 6:05:31 AM MBAMService starts 6:05:34 AM mbamtray.exe starts 6:08:55 AM nsbu.exe (owned by USER) starts 6:08:55 AM MB "Real-Time Protection layers turned off" warning appears ~ 6:12:13 AM BOOT # 2: Delay Protection for 120 sec (mbamtray.exe APPCRASH) nsbu.exe (owned by SYSTEM) starts 3:58:27 PM MBAMService starts 3:58:29 mbamtray.exe does not start (APPCRASH logged in Event Viewer at 4:00:23 PM) nsbu.exe (USER) starts 3:59:50 MB "Real-Time Protection layers turned off" warning does not appear (no system tray icon) Dump file for BOOT # 2 APPCRASH : mbamtray.exe.3740.dmp ---------- 32-bit Vista Home Premium SP2 * NS Premium v22.10.1.10 * Firefox ESR v52.3.0 * MB Premium v3.2.2.2018-1.0.188 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
  8. HI Firefox: I didn't want to make any changes to my settings before Devin has reviewed my post since he's troubleshooting similar mbamtray.exe crashes in MadDemon64's thread Malwarebytes System Tray Icon Missing After Latest Update, but that would likely be the next logical step if Devin approves. These mbamtray.exe crashes only occur every 3 or 4 days on my machine so it would take me several days to confirm if a change in my MB settings would actually stop the crashes. ---------- 32-bit Vista Home Premium SP2 * NS Premium v22.10.1.10 * Firefox ESR v52.3.0 * MB Premium v3.2.2.2018-1.0.188 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
  9. Hi dcollins: I'm beginning to wonder now if my mbamtray.exe crashes have something to do with my Norton Security AV and/or the order that processes load at boot-up. I've noticed that mbamtray.exe always loads into memory at boot-up the same time as one instance of Norton Security's nsbu.exe (owned by the USER). Is it possible my intermittent mbamtray.exe crashes occur because Norton Security and MB v3 are attempting simultaneous calls for Windows resources like kernel32.dll? My Norton Boot Time Protection (Settings | Antivirus | Automatic Protection) is currently set to Aggressive to ensure Norton loads early in the boot process. My MB v3 boot options at Settings | Protection | Startup Options are all set to their defaults (e.g., Delay Real-Time Protection when Malwarebytes starts is currently OFF). Also note that Norton loads two instances of nsbu.exe at boot-up. The first instance to load is owned by SYSTEM and is the main instance that manages high-priority tasks like real-time protection. The second instance to load is owned by the logged in USER and manages low-priority tasks like launching of the Norton GUI and background product maintenance tasks. Here are some sample load times from Process Explorer : For 24-Sep-2017: nsbu.exe (owned by SYSTEM) starts 6:21:02 AM MBAMService starts 6:21:05 AM mbamtray.exe starts 6:23:23 AM nsbu.exe (owned by USER) starts 6:23:23 AM MB "Real-Time Protection layers turned off" warning appears ~ 6:26:52 AM For 25-Sep-2017 (note the 10 min delay from MBAMservice.exe load to mbamtray.exe load): nsbu.exe (owned by SYSTEM) starts 6:50:13 AM MBAMService starts 6:50:15 AM mbamtray.exe starts 7:00:12 AM nsbu.exe (owned by USER) starts 7:00:12 AM MB "Real-Time Protection layers turned off" warning appears ~ 7:04:42 AM I have MB v3.x Web Protection and Exploit Protection disabled on my 32-bit Vista SP2 OS because of conflicts with Norton Security (see my threads MB / Norton Exploit Protection Conflict with 32-bit Firefox Browser? and MB v3.2.2 Web Protection Still Blocks Norton Automatic LiveUpdates) and I've also noticed that it takes around 4 minutes from the time mbamtray.exe loads into memory until the time that the "Real-Time Protection layers turned off" warning appears in my system tray. I don't know if that's normal, but 4 minutes seems like an unusually long time delay to me. ---------- 32-bit Vista Home Premium SP2 * NS Premium v22.10.1.10 * Firefox ESR v52.3.0 * MB Premium v3.2.2.2018-1.0.188 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
  10. Hi MadDemon64: I see the same Event ID 1000 errors for mbamtray.exe when the MB icon fails to load in the system tray at boot-up, except that the faulting module is kernel32.dll on my 32-bit Vista SP2 (v6.0.6002.19623) machine [i.e., not the kernelbase.dll you see on your 64-bit Win 8.1 machine). My latest error log from 18-Sep-2017 is attached. MB v3_2_2 mbamtray_exe Error Event ID 1000 18 Sep 2017.txt Every time one of these APPCRASH errors occur a dump file is generated in my hidden folder C:\Users\<username>\AppData\Local\CrashDumps. I posted a few of those dump files for the Malwarebytes software engineers in my own thread MB v3.2.2 - SystemTray Icon Missing After mbamtray.exe APPCRASH. ---------- 32-bit Vista Home Premium SP2 * NS Premium v22.10.1.10 * Firefox ESR v52.3.0 * MB Premium v3.2.2.2018-1.0.188 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
  11. 3.2.2.2029 Release Notes?

    MB employee Santos117 posted some additional information about this bug fix in the thread New Malwarebytes update removed the program from my PC. If I understand correctly, there was an issue with the Self-Protection module where the MB v3.2.2 installer would not launch after re-boot if users tried to perform a product update or over-the-top upgrade from MBAM v2.1.1. EDIT: Sorry, dbudrow. Didn't realize you'd posted further details while I was composing my reply. ---------------- 32-bit Vista Home Premium SP2 * Norton Security Premium v22.10.1.10 * MB Premium v3.2.2.2018 (CU v1.0.188)
  12. Hi dcollins: Sorry, I don't have an optical drive that I can use to burn the SeaTools ISO file to a CD so I won't be able to run the diagnostic you recommended. I ran sfc /scannow and a thorough chkdsk /r on my ystem about a month ago and no problems were found (just a few unused index entries I always see that were cleaned up by Check Disk but no bad file records) and all my important files are backed up regularly to an external USB drive so I'm not overly concerned. I have CCleaner installed and Tools | System Restore also shows that five new restore points have been automatically created by my Vista OS since 20-Aug-2017. This is an old Vista SP2 computer that's going to be replaced soon, so if there's not any information in the dump files that could help Malwarebytes isolate the cause of the MB icon failing to load in the system tray that MadDemon64 and others are also reporting then don't worry about it. My Norton Security suite, Firefox ESR browser and all my other software seem to work fine as long as I disable MB v3.x's real-time Exploit and Web protection, so if I have to use MB as an on-demand scanner until I purchase a new computer then so be it. ---------- 32-bit Vista Home Premium SP2 * NS Premium v22.10.0.85 * Firefox ESR v52.3.0 * MB Premium v3.2.2.2018-1.0.188 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
  13. Hi dcollins: I'll have to do a bit more testing, but preliminary results show that adding nsbu.exe to my MB exclusions at Settings | Exclusion | Add Exclusion | Exclude an Application that Connects to the Internet doesn't appear to have solved the problem. I was able to get a few Norton Automatic LiveUpdates (ALUs) to run to completion after creating that exclusion, but they started failing again around 8:00 PM last night. I powered off overnight and re-booted this morning and the problem persisted. The Norton Update Center and all other Norton backend services had a "green" status when I checked at https://status.norton.com/ this afternoon, so I disabled MB v3.2.2's Web Protection around 2:00 PM and re-booted and my first Norton ALU at 2:08 PM ran to completion and delivered 7 available updates. ---------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.1.10 * MB Premium v3.2.2.2018-1.0.188 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
  14. Hi dcollins: These mini-dumps are currently located in the hidden folder C:\Users\<username>\AppData\Local\CrashDumps on my Vista SP2 machine. I frequently purge older scan logs from my report history so I can't say with 100% certainty that these crashes only occur at boot-up on days when a Threat Scan is scheduled. I only had two of these errors after upgrading from MBAM v2.2.1 to MB Premium v3.1.2 on 03-Jun-2017. I used the mbam-clean removal tool per the instructions at https://forums.malwarebytes.org/index.php?/topic/122284-mbam-clean-removal-process/ after I deactivated my license in MBAM v2.2.1. 06-Jun-2017: mbamtray.exe.3404.dmp 13-Jun-2017: mbamtray.exe.2416.dmp It looks like these crashes have become more regular since I performed an over-the-top update from v3.1.2 to v3.2.2 on 27-Aug-2017. My next Threat Scan is scheduled to run tonight (30-Aug-2017 @ 6:00 PM). 28-Aug-2017: mbamtray.exe.2264.dmp 30-Aug-2017: mbamtray.exe.3360.dmp ---------- 32-bit Vista Home Premium SP2 * NS Premium v22.10.0.85 * Firefox ESR v52.3.0 * MB Premium v3.2.2.2018-1.0.188 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
  15. Hi MadDemon64: I don't want to interfere with Devin's troubleshooting but I'm seeing a similar issue, so I went ahead and started my own thread at MB v3.2.2 - SystemTray Icon Missing After mbamtray.exe APPCRASH. For some reason, my mbamtray.exe crashes on my first boot-up of the day, but only on days when I have a Threat Scan scheduled to run. I'm not overly concerned but if your problem returns I'd be happy to submit crash dumps to Malwarebytes for analysis. ---------- 32-bit Vista Home Premium SP2 * NS Premium v22.10.0.85 * Firefox ESR v52.3.0 * MB Premium v3.2.2.2018-1.0.188 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS