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lmacri

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  1. Hi SPIDF: ... and Microsoft posts basic information on newly added and updated threat detections for their Windows Defender definitions in the release notes at https://www.microsoft.com/en-us/wdsi/definitions/antimalware-definition-release-notes. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  2. Hi SPDIF: Symantec posts this information online at https://www.symantec.com/security_response/definitions.jsp for my Norton Security antivirus. For example, the section for File-Based Protection (Traditional Antivirus) currently shows that I should have SDS Definition set v20190909.001 (09-Sep-2019 Revision 1, Sequence # 202134) on my local hard drive at C:\Program Files\Norton Security\NortonData\<product version number>\Definitions\SDSDefs if my virus definitions are fully up-to-date... ...and clicking the Release History link allows me to view a list of the threat detections added or modified in that definition set. I can also drill down by clicking on the link for each threat name, which opens a detailed technical report (e.g., clicking the Adware.Clickpotato link opens the write up at https://www.symantec.com/security-center/writeup/2010-112412-0334-99). I assume this information is all compiled and posted on the web via automated scripts with little human intervention. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  3. Hi AdvancedSetup: Just an update to let you know that after five weeks of additional troubleshooting Malwarebytes Support has finally come to the conclusion that some features on the My Account site at https://my.malwarebytes.com do not function correctly with the legacy Firefox ESR v52.9.0 browser for Win XP and Vista. Their final comment before closing my ticket # 2662727 on 04-Sep-2019 (opened 16-Jul-2019): As far as I can tell, the Subscriptions and Payment tabs work correctly with my Firefox ESR v52.9.0 browser (which means I was able register the new lifetime product issued by Malwarebytes Support) but the Orders / Settings / Support tabs are all non-functional, and if I need to view or make any revisions on those tabs (e.g, changing my default email address or login password on the Settings tab) I must either purchase a computer with a newer OS/browser or contact Malwarebytes Support and ask them to make those changes for me. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  4. +1 to throkr's comment. When I open the main GUI of a real-time security product the first thing I want to confirm is that my background updates are working and keeping my definitions up-to-date. Seeing the actual time of the last update and scan (e.g., "Last Database Update: 4 hours ago"; Last Threat Scan: 2 days ago) rather than the generic "Updates: Current" that now appears on the v3.x interface would also be nice.
  5. Hi kola1: Please see Hammer_Bro's 30-Jul-2019 post in the Norton Tech Outpost thread Did anyone else notice their MBAM program recently losing credentials?. Hammer _Bro purchased 3 separate perpetual lifetime licenses for 3 different computers, and when one of those product keys recently stopped working Malwarebyte Support provided this explanation: Just a word of caution for other users. I know of several users, including myself, with lifetime licenses (with the "old sytle" combination 5-digit ID code / 16-digit product key) who created a Malwarebytes account but kept getting a "The product key you are trying to use is already registered" error when they tried to register and manually reset their product key. In my case I purchased the original key from the Malwarebytes online store in 2009 using an old (now invalid) email address and assume that was part of the problem. I opened a support ticket on 16-Jul-2019 and attached my original proof of purchase, and it took Malwarebytes Support seven working days (until 25-Jul-2019) before they gave up trying to link my original key with my new email address and decided to simply issue me a new lifetime license (no ID code, 20-character product key only) that I could register in my Malwarebytes account. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  6. Hi Maurice Naggar: No, I didn't ask for a new key. The new key was issued by Malwarebytes Support when they couldn't figure out how to associate the lifetime key I purchased on 11-Jul-2009 (with combination Key / ID #) with my new e-mail address. I don't know if "new" is even the correct term; I registered this new key (no ID #) in my account today and it says Date Registered was 20-Mar-2015 (recall my online account was just created a few weeks ago), so "recycled" is probably more accurate than "new". I have no clue why my original key was blacklisted in the first place. My original key had always been used on a single Vista machine that was purchased in 2008 (i.e., same motherboard, same MAC address) and I've never violated the terms of my license by using that key to activate Malwarebytes Premium on more than one device at a time. The original key wasn't deactivated because I applied a Malwarebytes product update - I use the legacy MB v3.5.1 and can't update to the latest v3.8.3. Even worse, my Vista SP2 OS does not have a built-in antivirus so I was fortunate that I already had Norton Security installed or I would have been left with no real-time protection when my original Malwarebytes key was blacklisted and could not be activated again. It doesn't really matter at this point. I've confirmed the new key comes with a lifetime (perpetual) license and that's all I was really concerned about. The problems with the blank Settings tab in my online account will have to wait for another day when I have more time to run additional tests with my legacy Firefox ESR v52.9.0 browser. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  7. Hi Maurice Naggar: All the required information (including the original email address my license was purchased under) was sent with my original submission for support ticket # 2662727, and copies of both the original confirmation email from Cleverbridge and the attached PDF were provided to Customer Support. From their 20-Jul-2019 reply for my ticket: Hi AdvancedSetup: No I don't have access to a newer computer that I can use to test the portal log on. At the moment I'm more concerned that the new product key they've given me is for a one-year subscription instead of a lifetime (perpetual) license so I'll give Customer Support a few more days to straighten this out from their end, and if I don't hear back from them soon I'll send you a PM. In the past I could deactivate my license in my Malwarebytes GUI at Settings | Account Details and then reactivate the Premium features any time I wished and it worked every time. In hindsight, it would have been better if I had just left things as they were instead of creating an account and trying to register my product key online. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  8. Hi Advanced Setup: I opened a support ticket (# 2662727) on 16-Jul-2019 as you suggested and it's turned into a complete gong show. They responded on 20-Jul-2019 to confirm they had associated my lifetime license with my current email address. However, when I logged in to My Account at https://my.malwarebytes.com/en/login it told me I have no current subscriptions, and when I tried to register my product key manually I got a "The product key you are trying to use is already registered" error. I immediately sent a reply to let them know my problem wasn't solved, and I received an email today to inform me that I had been issued a new product key - but the new key has no product ID. Now I have no idea if I still have a lifetime (perpetual) license or if my product key is going to expire in one year. I've asked for clarification but I wouldn't be surprised if it takes them another week to respond. Also, do you know if the My Account website works correctly in a Firefox ESR v52.9.0 browser (the legacy version for Win XP/Vista)? When I log in to that website and click Settings I don't see anything except the bottom banner as shown below, even if I disable Adblock Plus v3.5.2 and all other browser extension. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  9. I should also mention that a recent Win 10 update has a bug that could affect "always on" VPN services that require the Remote Access Connection Manager (RASMAN) to run in the background. See the 07-Jul-2019 Digital Technology article at https://www.digitaltrends.com/computing/windows-10-vpn-bug/ for more info. Kudos to bjm_ for posting about this bug <here> in the Norton Tech Outpost. Many Windows users permanently disabled any service related to Remote Desktop / Terminal Services in May/June 2019 after the Remote Desktop Protocol (RDP) vulnerability CVE-2019-0708 being discussed in this thread was announced. I posted a question today <here> in the Norton forum asking if those users might have inadvertently created a problem with Norton Secure VPN and/or other VPN services by disabling those services but haven't received an answer yet. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Free v3.5.1-1.0.365
  10. Hi AdvancedSetup: I purchased a lifetime Malwarebytes license (with 5-digit ID code / 16-digit product key) in 2009. I still have the confirmation email and reference # from Cleverbridge but my old email address is no longer valid. If I create a new My Account profile with the email address I currently use to log in the Malwarebytes forum can I still register this lifetime license in My Account? ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  11. ... and further to Dave-H's comment, the system requirements for the Malwarebytes Extension for FF at https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/versions/ need to be changed ASAP if any current and/or past versions of this extension are not compatible with FF ESR v52.9.0. There's currently nothing to prevent users with older versions of FF from installing this add-on and no obvious indication that this add-on, once installed, does nothing to protect your browser. The latest uBlock Origin v1.20.0, for example, correctly prevents installation from the AMO home page at https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/ when viewed with an incompatible FF ESR v52.9.0 browser... ... and the uBlock Origin version history at https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/versions/ also displays: ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Adblock Plus v3.5.2
  12. Is this expected behaviour or a bug? The system requirements at https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/versions/ state " Works with firefox 48.0 and later, android 48.0 and later" and imply the MB for Firefox browser extension should work in a Firefox ESR v52.9.0 browser (the legacy version for XP/Vista). I installed Malwarebytes for Firefox v1.0.44 in my Firefox ESR v52.9.0 browser on 13-Apr-2019 assuming it would function correctly but, as OP Dave-H observed, this add-on seems to be non-functional on my Vista SP2 machine - at least for ad/tracker blocking. For example, ads are blocked on the FileHippo site at https://filehippo.com/latest/ with the latest Adblock Plus v3.5.2 for FF (tested with the ABP option to "Allow Acceptable Ads" enabled and the Malwarebytes for Firefox add-on disabled) ... ...but no ads are blocked on that site with the latest Malwarebytes Browser Extension for FF v1.0.44 when Adblock Plus is disabled: ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Extension for FF v1.0.44 * Adblock Plus v3.5.2
  13. Hi BrianInWA: Just a thought, but do you have Settings | Application | Beta Application Updates turned ON? Your image shows you have Malwarebytes v3.8.1, but the download link at https://www.malwarebytes.com/mwb-download/ is still offering me a v3.7.1 installer and the v3.8 Beta version for beta testers was just posted yesterday in the Malwarebytes 3.x Beta board. Your dashboard also shows you have 94 scan detections. Are those all recent scan detections? It might be worthwhile to run the Malwarebytes Support Tool (under Technical Issues) as instructed in post # 2 of this thread and attach the mbst-grab-results.zip in your next post so the Malwarebytes employees can see details about your installation. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Free v3.5.1-1.0.365
  14. Hi anthonydbarnes: The latest versions of FF v67.0.x / FF ESR v60.7.x are not compatible with Win XP and Vista. Mozilla ended support for the legacy version of Firefox v52.9.0 on my Vista SP2 machine in September 2018 and Mozilla had no process in place to automatically deliver the new security certificate that would fix my older version of Firefox. This issue is now resolved. The Mozilla blog Add-ons Disabled or Failing to Install in Firefox was revised on 14-May-2019 and now includes links to browser add-ons that are posted on the official Mozilla AMO store that will "resolve the expired security certificate issue and re-enable extensions and themes". As noted in Bugzilla bug report # 1550793, the bug fix was delayed for older versions of Firefox because Mozilla had to develop three separate extensions that would add the updated security certificate: FF 47 to 56: https://addons.mozilla.org/en-US/firefox/addon/disabled-add-on-fix-52-56/ FF 57 to 60: https://addons.mozilla.org/firefox/addon/disabled-add-on-fix-57-60/ FF 61 to 65: https://addons.mozilla.org/firefox/addon/disabled-add-on-fix-61-65/ I already followed the instructions in post # 20 of this thread to manually install the updated certificate in my FF ESR v52.9.0 browser so I don't plan to install the new FF 47 to FF 52 extension posted on the Mozilla AMO unless I hear there's a good reason to do so (e.g., that the certificate delivered by the extension posted on the AMO is actually newer than the one I manually imported on 07-May-2109). ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Free v3.5.1-1.0.365
  15. Hi exile360: Could you please clarify the statement that "Exploit Protection does actually still guard Chrome/Chromium based browsers"? The 29-Aug-2018 release notes <here> for the Component Package v1.0.441 state in part: While reading this thread I was surprised to learn that Malwarebytes Premium''s Exploit Protection module can be enabled for other Chromium-based browsers like Brave. Has something changed in Exploit Prevention since Component Package v1.0.441 was released in Aug 2018 that gives Google Chrome (and not a custom fork like Brave) some sort of partial protection from exploit (e.g., everything but DLL injection)? ---------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * MB v3.5.1.2522-1.0.365
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