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About lmacri

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  1. Hi GLionel: Further to your 05-Dec-2019 post # 13 in chantal11's thread Windows 10 Version 1909 Unusable with MBAM 4.0 Enabled, could you please confirm that: You have a Win 10 v1909 (Pro or Home) operating system, You were testing the latest available Malwarebytes Premium v4.x (e.g., v4.0.4.49-1.0.750), Malwarebytes v4.x was registered as your primary security product [i.e., Settings | Security | Windows Security Center | Always Register Malwarebytes in the Windows Security Center was turned ON (the default setting) so that your Windows Defender antivirus was turned off (see Maurice Naggar's post # 15 in chantal11's thread about this setting), Your poor system performance improved when the real-time Malware Protection feature in Malwarebytes Premium v4.x was disabled as chantal11 reported in post # 14 (i.e., having Web, Ransomware and Exploit Protection enabled did not cause a problem), Downgrading back to Malwarebytes Premium v3.8.3 solved your problem. I don't know if you can recall all this information, but it looks like a Forum Moderator split some of your comments in chantal11's thread off into this new thread and it's a bit hard now to figure out your system specs or what problems you encountered after upgrading to Malwarebytes v4.x. ----------- Dell Inspiron 5584 * 64-bit Win 10 Pro v1903 build 18362.418 * Firefox ESR v68.3.0 * McAfee LiveSafe v16.0 R22 / VirusScan 22.7.150 * MB Premium v3.8.3-1.0.627
  2. Hi AdvancedSetup: Does the Scam Protection feature in the current Malwarebytes Browser Guard for Firefox v2.1.2 provide any protection against the bug described in today's 05-Nov-2019 Ars Technica article Actively Exploited Bug in Fully Updated Firefox is Sending Users into a Tizzy? I'm not really sure how Scam Protection works in the Browser Guard extension e.g., if Malwarebytes maintains a list of blacklisted URLs that host these fake pop-ups or if there's some sort of real-time heuristic (behaviour-based) detection built in to Browser Guard. From that Ars Technica article: Kudos to bjm_ for providing a link to that Ars Technica article <here> in the Norton Tech Outpost board.
  3. Hi James246: Just an FYI that a few Malwarebytes Premium users who have been testing the new Kaspersky Security Cloud Free have reported that there is a conflict that will cause certain programs like Chrome, Thunderbird, Spotify and Firefox to hang or fail to launch correctly unless the Ransomware Protection module in Malwarebytes Premium is disabled. See Malwarebytes Premium user comments about this conflict starting on page 3 of the 13-Oct-2019 Wilders Security Forum thread Kaspersky Security Cloud Free as well as Krusty13's 04-Nov-2019 feedback in the Norton Tech Outpost thread Kaspersky Security Cloud Free Replaces Kaspersky Antivirus Free.
  4. Hi sbz: Further to Firefox's comment, please note that home consumer users cannot install the latest Malwarebytes v3.8.3 on Win XP SP3 or Vista SP2 computer and must install the legacy Malwarebytes v3.5.1 described in the FAQ post Malwarebytes Support for Legacy Windows XP and Vista Operating Systems . Also note that the real-time ransomware protection feature of Malwarebytes Premium is not available with these older operating systems. Vista SP2 shares most of its code with Windows Server 2008, and Malwarebytes staffer djacobsen's 19-Feb-2019 post in Windows Server 2003 Failing to Run Scans in the Malwarebytes for Business Support forum suggests that you might also have to run an older legacy version of Malwarebytes Endpoint Security (local management) or Malwarebytes Endpoint Protection (cloud-based management) on a Windows Server 2008 or Windows Server 2008 R2 (32-bit) machine. I'd suggest contacting their Sales department at https://www.malwarebytes.com/business/contact-us/ to see which product they recommended for your client. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  5. Has the software conflict with the web protection modules in KIS and Malwarebytes Premium described in Kaspersky Internet Security and MBAM Web Protection Problem... Part Two been fully resolved? The OP alhazred posted diagnostic logs in that thread on 17-Sep-2019 but no one has replied since then. I assume this conflict only applies to Malwarebytes Premium since Malwarebytes Free does not include Web Protection or other real-time protection modules. It also looks like Kaspersky Antivirus Free has been replaced by a newer product called Kaspersky Security Cloud Free (see Kaspersky's 07-Oct-2019 blog What Happened to Kaspersky Free Antivirus?) and the 14-Aug-2019 PC Magazine review Kaspersky Security Cloud Free seems to suggest that the free version of this newer product includes built-in VPN and web protection.
  6. Hi Alpharius: I just checked again and Erix still hasn't posted a change log for Component Package v1.0.627 in his pinned thread MB 3.8 is Here, but based on recent comments <here> by Malwarebytes employee Liquid Tension I'm guessing this new Component Package is being tested as a bug fix for a known issue in v1.0.625 where the Ransomware Protection module causes significant memory usage and freezing on some systems. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  7. Hi SPIDF: ... and Microsoft posts basic information on newly added and updated threat detections for their Windows Defender definitions in the release notes at https://www.microsoft.com/en-us/wdsi/definitions/antimalware-definition-release-notes. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  8. Hi SPDIF: Symantec posts this information online at https://www.symantec.com/security_response/definitions.jsp for my Norton Security antivirus. For example, the section for File-Based Protection (Traditional Antivirus) currently shows that I should have SDS Definition set v20190909.001 (09-Sep-2019 Revision 1, Sequence # 202134) on my local hard drive at C:\Program Files\Norton Security\NortonData\<product version number>\Definitions\SDSDefs if my virus definitions are fully up-to-date... ...and clicking the Release History link allows me to view a list of the threat detections added or modified in that definition set. I can also drill down by clicking on the link for each threat name, which opens a detailed technical report (e.g., clicking the Adware.Clickpotato link opens the write up at https://www.symantec.com/security-center/writeup/2010-112412-0334-99). I assume this information is all compiled and posted on the web via automated scripts with little human intervention. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  9. Hi AdvancedSetup: Just an update to let you know that after five weeks of additional troubleshooting Malwarebytes Support has finally come to the conclusion that some features on the My Account site at https://my.malwarebytes.com do not function correctly with the legacy Firefox ESR v52.9.0 browser for Win XP and Vista. Their final comment before closing my ticket # 2662727 on 04-Sep-2019 (opened 16-Jul-2019): As far as I can tell, the Subscriptions and Payment tabs work correctly with my Firefox ESR v52.9.0 browser (which means I was able register the new lifetime product issued by Malwarebytes Support) but the Orders / Settings / Support tabs are all non-functional, and if I need to view or make any revisions on those tabs (e.g, changing my default email address or login password on the Settings tab) I must either purchase a computer with a newer OS/browser or contact Malwarebytes Support and ask them to make those changes for me. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  10. +1 to throkr's comment. When I open the main GUI of a real-time security product the first thing I want to confirm is that my background updates are working and keeping my definitions up-to-date. Seeing the actual time of the last update and scan (e.g., "Last Database Update: 4 hours ago"; Last Threat Scan: 2 days ago) rather than the generic "Updates: Current" that now appears on the v3.x interface would also be nice.
  11. Hi kola1: Please see Hammer_Bro's 30-Jul-2019 post in the Norton Tech Outpost thread Did anyone else notice their MBAM program recently losing credentials?. Hammer _Bro purchased 3 separate perpetual lifetime licenses for 3 different computers, and when one of those product keys recently stopped working Malwarebyte Support provided this explanation: Just a word of caution for other users. I know of several users, including myself, with lifetime licenses (with the "old sytle" combination 5-digit ID code / 16-digit product key) who created a Malwarebytes account but kept getting a "The product key you are trying to use is already registered" error when they tried to register and manually reset their product key. In my case I purchased the original key from the Malwarebytes online store in 2009 using an old (now invalid) email address and assume that was part of the problem. I opened a support ticket on 16-Jul-2019 and attached my original proof of purchase, and it took Malwarebytes Support seven working days (until 25-Jul-2019) before they gave up trying to link my original key with my new email address and decided to simply issue me a new lifetime license (no ID code, 20-character product key only) that I could register in my Malwarebytes account. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  12. Hi Maurice Naggar: No, I didn't ask for a new key. The new key was issued by Malwarebytes Support when they couldn't figure out how to associate the lifetime key I purchased on 11-Jul-2009 (with combination Key / ID #) with my new e-mail address. I don't know if "new" is even the correct term; I registered this new key (no ID #) in my account today and it says Date Registered was 20-Mar-2015 (recall my online account was just created a few weeks ago), so "recycled" is probably more accurate than "new". I have no clue why my original key was blacklisted in the first place. My original key had always been used on a single Vista machine that was purchased in 2008 (i.e., same motherboard, same MAC address) and I've never violated the terms of my license by using that key to activate Malwarebytes Premium on more than one device at a time. The original key wasn't deactivated because I applied a Malwarebytes product update - I use the legacy MB v3.5.1 and can't update to the latest v3.8.3. Even worse, my Vista SP2 OS does not have a built-in antivirus so I was fortunate that I already had Norton Security installed or I would have been left with no real-time protection when my original Malwarebytes key was blacklisted and could not be activated again. It doesn't really matter at this point. I've confirmed the new key comes with a lifetime (perpetual) license and that's all I was really concerned about. The problems with the blank Settings tab in my online account will have to wait for another day when I have more time to run additional tests with my legacy Firefox ESR v52.9.0 browser. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  13. Hi Maurice Naggar: All the required information (including the original email address my license was purchased under) was sent with my original submission for support ticket # 2662727, and copies of both the original confirmation email from Cleverbridge and the attached PDF were provided to Customer Support. From their 20-Jul-2019 reply for my ticket: Hi AdvancedSetup: No I don't have access to a newer computer that I can use to test the portal log on. At the moment I'm more concerned that the new product key they've given me is for a one-year subscription instead of a lifetime (perpetual) license so I'll give Customer Support a few more days to straighten this out from their end, and if I don't hear back from them soon I'll send you a PM. In the past I could deactivate my license in my Malwarebytes GUI at Settings | Account Details and then reactivate the Premium features any time I wished and it worked every time. In hindsight, it would have been better if I had just left things as they were instead of creating an account and trying to register my product key online. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  14. Hi Advanced Setup: I opened a support ticket (# 2662727) on 16-Jul-2019 as you suggested and it's turned into a complete gong show. They responded on 20-Jul-2019 to confirm they had associated my lifetime license with my current email address. However, when I logged in to My Account at https://my.malwarebytes.com/en/login it told me I have no current subscriptions, and when I tried to register my product key manually I got a "The product key you are trying to use is already registered" error. I immediately sent a reply to let them know my problem wasn't solved, and I received an email today to inform me that I had been issued a new product key - but the new key has no product ID. Now I have no idea if I still have a lifetime (perpetual) license or if my product key is going to expire in one year. I've asked for clarification but I wouldn't be surprised if it takes them another week to respond. Also, do you know if the My Account website works correctly in a Firefox ESR v52.9.0 browser (the legacy version for Win XP/Vista)? When I log in to that website and click Settings I don't see anything except the bottom banner as shown below, even if I disable Adblock Plus v3.5.2 and all other browser extension. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Premium v3.5.1-1.0.365
  15. I should also mention that a recent Win 10 update has a bug that could affect "always on" VPN services that require the Remote Access Connection Manager (RASMAN) to run in the background. See the 07-Jul-2019 Digital Technology article at https://www.digitaltrends.com/computing/windows-10-vpn-bug/ for more info. Kudos to bjm_ for posting about this bug <here> in the Norton Tech Outpost. Many Windows users permanently disabled any service related to Remote Desktop / Terminal Services in May/June 2019 after the Remote Desktop Protocol (RDP) vulnerability CVE-2019-0708 being discussed in this thread was announced. I posted a question today <here> in the Norton forum asking if those users might have inadvertently created a problem with Norton Secure VPN and/or other VPN services by disabling those services but haven't received an answer yet. ------------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Free v3.5.1-1.0.365
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