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Found 40 results

  1. Hello, After upgrading to the latest version and running a scan my Windows 10 had failed with a Bad Pooler error, after seeing this I've decided to replicate this behavior several times and the result was always the same, Windows 10 is crushing when running a analysis or having Malwarebytes on the system running. I've runned also the support tools to try to resolve the issue but it didn't helped. Attach you can find the logs after 2 fails and the logs after running the support tool to solve the issue and afterwards running a new scan that crushed once more my Windows 10 laptop. Regards mbst-grab-results-after2fails.zip mbst-grab-results-after3rdfailedwhenrunninganalysis.zip
  2. Please help! I'm pretty sure my laptop is currently infected, and any attempt to run MBAM fails with an "Unable to connect the service" error. I attempted to google a resolution to this issue, but the only forum thread which I could find is marked as resolved - I attempted to follow the same repair steps that were suggested there, but no change in condition. I have attempted to manually restart the MBAM services, but am receiving an "Access Denied" error through services.msc with error code 577. I have also attempted to reinstall the software, but this has not changed anything. Attached are the FRST logs and the scan results from WMIDiag. Thank you! mb-check-results.zip WMIDIAG-V2.2_WIN8.1_.CLI.RTM.64_DESKTOP-P810F5N_2019.10.16_11.40.24-REPORT.TXT
  3. A few days ago I restarted my computer before a long time without re-starting it (like 1 week with the pc on) and I noticed that "Explorer.exe" was requesting to initialize, but the real explorer.exe task was already running... I said no but then I checked the directory of the file and the system said that the file was on %windir%/resources/themes, well going into folder to check if the file exists I noticed that theres nothing more than aero themes in this folder. So did a scan in the folder using malwarebytes and it recognized svchost.exe malware and explorer.exe, before adding they do quarentine I wanted to check why the files didnt apeared, so I enabled "show hidden folders" in explorer (the real one, from microsoft) and it changed nothing, well, so I tried to open the archive by going with %windir%/resources/themes/explorer.exe in the explorer path, it worked, but I still uncapable of seeing this file... So I started CMD as admin and did " cd " to %windir%/resources/themes and did " dir " inside the folder, as I expected the dir shows the same as explorer, but appeared 2 new items that the was named as " . " and " .. " I deleted both sucessfully. Searching for this in internet I found that there's an other way to hide files in windows, that was adding them to" important system files or protected system files" list, and following the instructions to disable this privilege, I finally could see the archives, well, I added them to the quarentine list and continued using my computer since yesterday that I realized that everytime malwarebytes send two addwares to quarentine (I left the results of scan in the post as "Annoying addware.txt") they come back right after I finish the task... When trying to solve these issues I realized many things... 1- I cant use commands as DISM, sfc /scannow, windows update, windows defender( I will let write happens when i try to use them bellow this part) , net start/stop wuauserv (the wuauserv service doesnt even exists in registry, I didnt checked windows defender one...) 2- there was a folder called QEMU hidden with the "important system files" method, I deleted all content Inside and then deleted the folder after taking out the folder privilegies 3- Theres two "program" files in "Inicialize" section of task manager wich I cant go to proprieties ( I dropped the print down on anexed files named as "Program" unknow files) When I try to use with /checkhealth everything go fine, but when I try to use dism with /restorehealth it stops at 87,5% and gives an error 1060 messages saying " the specified service does not exist as an installed service " ( I left the DISM log file right bellow named as DISM.txt ) When I try to use sfc /scannow it says that cannot fix all issues When i try to use windows update it says that my organizations disable windows updates ( ? ) When I try windows defender it just goes black screen on the window Well, it would be great if someone could help me, I dont really want to re-install windows... I would take a month to setup my pc again Also, I run Windows 10 Pro 64bits, version 1809... dism.log Annoying Adware.txt Rkill.txt FRST.txt Addition.txt
  4. Hi, I have Win7 PC and LAN connections to a MFC-J615W brother printer. Fax-,Print- and copy mode are working fine. But if I want to scan a document the error message occurs: check connention, printer could not be found etc. I searched the internet many hours to find out the reason, no success. Could it be, that Malwarebytes block this operation. I'm waiting for your information and thanks in advance (My nativer language is German....) Muschel
  5. Long story, bear with me. I had 4 pieces of adware on this machine when I had finished the first scan with 7.0.1.0 . I kept getting 'hung' during the cleaning process. After 45 minutes of waiting I decided to kill the program and try again. And again, and again, and again no no avail. Before each scan before detection I would receive this message, (which I am still receiving). I downloaded the new build only to run into the exact same error as before. I thought the issue was fixed when i was prompted to restart my machine, (with version 7.0.1.0) when the scan had finished. However, there were no detections upon the reboot. It did find some of the adware and destroy it, as there are only two entries now, it just feels a bit weird. Again, I am still hanging on 'cleaning' right before the unhandled popup and I am running the latest build of adwcleaner. Attaching the txt file below. (Current.) AdwCleaner[S58].txt
  6. Hi guys, I've just bought and downloaded Malewarebytes 3.2.2 and when I went to activate my code. I got this error message. "unable to contact license server. check your network connection or contact your system administrator for help". my internet connection is perfectly fine. Also after i press ok I get another error message saying, "(MBAM404101) Installation token not found. there is a problem with your license key and we are unable to activate your license. please check your license details and try entering your key again". If you can help me I would really appreciate it. Thank You, Avery
  7. http://prntscr.com/msa5wk Anyone getting same error? Even if i restart computer few times it shows up...
  8. Windows 7 Ultimate SP1 x64 I do not need help, this is simply a report of a bug I encountered while trying to install re-install MBAM 3.6.1.2711 I booted up my system today and was told by MBAM that my real-time protection was no longer working. while running through various normal troubleshooting steps, I discovered In the system event logs, that there was an error saying that MBAM could not start real-time protection because it could not find a specified file. my system is clean and has no corruption, so knowing sometimes this happens, I decided to download the latest version from the website and do a setup upgrade/reinstall. everything was going fine until I suddenly received an error message that said "Setup was unable to create the directory "c:\programdata\malwarebytes\mbamservice". Error 5 : Access is denied." I have manually checked the directory, and the directory, if it existed originally, no longer exists, or any other file in the "c:\programdata\malwarebytes\" directory. I know for a fact that there were files there previously. I don't know why setup is unable to create files there suddenly. setup was also unable to rollback changes. this is most likely due to what ever is blocking setup from installing mbam in the first place. running setup a second time, the process succeeded, which makes me believe it was a bug in the setup software. real-time protection also started working again after setup successfully ran.
  9. When I deleted Malwarebytes it removed my wifi and my sounds and I can't enter in my settings. I'm reseting my pc now. I will never use Malwerbytes ever again.
  10. Every time when i start Malwarebytes BSOD appiers. In safe mode it runs. Tried support tool, but if i run it, it causes BSOD. ADWcleaner, and another malwarebytes production works OK. Win7 home basic; 8gb RAM; intel pentium g2030 14d premium version.
  11. I'm getting an "Unable to Connect to Server" error from Malwarebytes after a clean Win10 boot. I've attached diagnostic files as recommended. Jeff mb-check-results.zip
  12. Hi, whenever I want to open Malwarebytes, it gives me the "Unable to connect to service" error. Already tried un- and reinstalling the program, but I'm still getting the same error. I've even used the mb-cleanup program and it didn't work either. I downloaded and ran the mb-check program which created a zip-file, which I'll attach in this post. Hoping to get this issue resolved Sincerely Lambda EDIT: added FRST and Addition.txt files mb-check-results.zip mb-clean-results.txt Addition_22-02-2018 13.49.55.txt FRST_22-02-2018 13.49.55.txt
  13. Staf Malwarebytes, I just bought the license, however when assigning the key I get the following message: "the identification of the installation is not found" / "can not contact the license server" I will appreciate your help, mb-check-results.zip
  14. I have tried following the various helps in the above as I am having a similar issue on my new Win 10 computer. I have now uninstalled and reinstalled Malwarebytes a couple of times but getting the same results. When I click on the icon to run it I am getting: "Unable to connect to the service." When I attempted to go to certmgr.msc, I get the following: "Windows could not start the Malwarebyte service on local computer. Error 1068: The dependency service or group failed to start." Any help is appreciated. Thanks so much.
  15. Hey! I was playing overwatch, and when i stopped playing it i desided to go browse the internet. I use the latest version of Chrome, with Adblock Plus, Avira Browser Safety, Poper Blocker and with MalwerBytes Extensio BETA. And i saw that chrome was open (i closed it before playint OW) and i saw 25+ tabs open that was from my browser history (the links was drive-by-download links) and all of it was blocked by MalwareBytes. I did NOT open them, and the links was not suspicious. One of them was Skype download file... here are some photoes I think it was done by MalwareBytes extension. (the blocked links started to dissapeare from my history, strange huh?) Any help why did this happened?
  16. I'm still having a problem with the ransomware protection preventing my Big Fish games from playing, after a certain time this error will pop up & close the game, I also see the error upon installing a Big Fish game. If I turn off ransomware protection the error message doesn't pop up & therefore I have no problem. I've clean installed MB premium (uninstalled via the removal tool). I've attached the error message as well as the support tool results. Tia, mbst-grab-results.zip
  17. I too have had a major hiccup on my initializing MB. Every other program tells me theres nothing detected on my PC, however my passords and a few accounts have been hacked even though I keep changing them. I've already done the following and attached my log info. Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following, FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Can you assist me? mb-check-results.zip FRST.txt Addition.txt
  18. Tried all the fixes in this thread and still no result. Help. Haven't had functioning sofware for months. Attched required files. Thanks for any help FRST.txt Addition.txt mb-check-results.txt
  19. It's telling me my updates are not current but each time I hit "check for updates" it checks for half a second then goes back to "check for updates"...? Kind of irritating, I'd like to get this updated. I've power cycled and that didn't work so I'm not sure what my next option would be.
  20. Hey guys I recently upgraded to windows 8 through a Bootable USB and in the Bios settings I didn't see the USB option for boot in USB section but I got the USB option in hard disk and I booted my computer and everything worked fine but whenever I restart the PC I get a error USB not found for boot! Whereas I have already successfully installed Windows on my computer, so I insert the USB without pressing anything do I don't go to any setup of the windows and while I wait for seconds I get the windows working normally and fine! When I login my computer I remove the USB and nothing is special as my windows runs properly when I remove USB only after I insert it and want for login the computer and then remove it! Please help because I need the perceive for other purpose and it's weird to insert USB Everytime! Thanks,
  21. Hey. I'm using free Malwarebytes 3.4.5.2467 (Windows 7 64bit) and I have a problem with the scan time. When I perform a full scan of the system disk it takes many hours. The main place that seems to affect dramatically on scanning time is Windows/Winsxs/* My winsxs folder is 14.9GB 72061 files 189444 folders You can not reduce this folder. And MB can scan up to 6 hours for the entire drive. Is there any way to do something about it?
  22. Hi! Following the steps to try to solve this; My your FRST, Additions, and Malwarebytes Threat Scan logs. Ty already, I'll wait for the help. Addition.txt AdwCleaner[S8].txt FRST.txt
  23. so I noticed my Malware-bytes was gone from my quick toolbar so i tried to run the .exe to no avail. each time it told me that it couldn't connect the service. i uninstaled it and reinstaled it, same results, then i used the cleaner tool ive seen in ohter similar forums on this site but that too got me nowhere. prior to this i ran a full scan the day before with no issues and recently a quick scan with windows defender. however nothing showed up i have 64bit windows 10 Toshiba laptop. i have/ had the premium home version installed on my pc
  24. Lately MBAM has become more obnoxious popping up nag boxes to upgrade. If I clicked "no" to this 14 days in a row, why would I will click "yes" on day 15? But putting that aside for a second, I was informed that a new version needs to be downloaded and installed. In other programs this happens seamlessly. In MBAM, I click 'agree and install', it attempts a fresh installation of the whole program, and immediately I get a long error about "could not overwrite mbam.exe"... now, I'm aware of what's happening, it doesn't have permission to shut down and overwrite the main MBAM process, which is currently running. I know enough about computers to deal with it. But a lot of people will just be confused, my parents or grandparents won't know what that error means or what do with it, so they won't upgrade. After being around 12 years, how do you not predict this obvious problem with the installation, and figure out a way to ensure it doesn't happen, instead of just leaving the user to click ok to a confusing error dialogue with no further hints? Maybe this is a lot of complaining to do for a free product, but if you want any hope of getting money from me, I have to know the program will not be intrusive, and that updates will go 100% smoothly, otherwise it's worth what I'm currently paying.
  25. Hey! My PC was running normally but after i restarted my computer on the same day when the computer was fine i actually got a WiFi Limited Access Error! These days it was running correctly but i don't know how it has a Limited Access Error! I googled a lot but found nothing helpful i tried everything i could but still i am facing this error please help me! If you need more specific information Please reply me and help me!
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