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About gringo_pr

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  1. I am working this case on the Help-desk and it looks to be fixed at this time
  2. Hello TJL I have replied to your support ticket with all the relevant information I am going to close the forum ticket and if you could reply to the support ticket with any other question you may have
  3. I have replied to your support ticket - please continue with me there
  4. Hello LGM4U I am very happy we were able to come to an agreement on the helpdesk - I am going to close this ticket and have a wonderful Christmass
  5. Hello LGM4U I have reviewed your case on the help desk and I have reached out to you in a new ticket - please follow-up with me in the email I sent to you
  6. Hello Guys I have a client at the help desk that has this suggestion I find I difficult to access data on dashboard as the white is too bright and the printed instruction on your new malwarebytes cannot be seen clearly,.and seem to get lost within the white background. Not just by myself but others have commented also. Can you make the Dashboard and the rest more user friendly, otherwise it will only be used by individuals with extremely good eyesight. The previous malwarebytes was much easier to read Good look.x Gringo
  7. Hello First thing I would like you to try is to start in safe mode and let me know if it starts in the normal account Reboot your computer in Safe Mode. For Windows 8 or Windows 10 follow the instructions here – http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ For all other Windows operating systems follow the instructions here – http://support.eset.com/kb2268/?locale=en_US Gringo
  8. Hello Zer0day You can find them in this folder C:\ProgramData\Malwarebytes\MBAMService Gringo
  9. Hello Chamm go into Settings > Protection > Exploit Protection > Manage Protection Applications and then turn off protection on your specific browsers. Gringo
  10. Hello Sophie707 I would like you to open Malwarebytes and click on settings Go to the protection tab at the top you will find 4 on and off switches - I would like you to turn them off and try to run a scan - then turn them on one at a time till you find the one that is giving trouble when you find the one that is giving trouble can you come back here and let us know gringo
  11. Hello I will need to get a couple of reports to start with First open Malwarebytes> click Settings>Application and enable the Event Data log. Wait a few minutes and then I would like you to zip up the report and send it to me please c:\program data\Malwarebytes\Mbamservice\logs\MBAMSERVICE.log After you've done that, turn off the Event Data log option. . This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security. Please download Farbar Recovery Scan Tool from here http://www.
  12. Hello Chamm I would like to know what Anti-virus you have installed? Gringo
  13. Hello @Xauma95 . The protection is actually on but what happens is the pop-up pops up to fast - it is something that the developers know about and they are working on it. What I would like you to do for now is to delay the protection on start-up by 15 seconds open Malwarebytes click on settings go to the protection tab scroll down till you see "Startup Options" Set the "Delay Real-Time Protection When Malwarebytes Starts" to the "ON" Position Next to "Delay Protection For" set it to 15 seconds . Restart the computer and let me know if you still get the po
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