gringo_pr

replied to you ticket

Hello Guys I have a client at the help desk that has this suggestion I find I difficult to access data on dashboard as the white is too bright and the printed instruction on your new malwarebytes cannot be seen clearly,.and seem to get lost within the white background. Not just by myself but others have commented also. Can you make the Dashboard and the rest more user friendly, otherwise it will only be used by individuals with extremely good eyesight. The previous malwarebytes was much easier to read Good look.x Gringo

Hello First thing I would like you to try is to start in safe mode and let me know if it starts in the normal account Reboot your computer in Safe Mode. For Windows 8 or Windows 10 follow the instructions here – http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ For all other Windows operating systems follow the instructions here – http://support.eset.com/kb2268/?locale=en_US Gringo

you are more than welcome Gringo

Hello Zer0day You can find them in this folder C:\ProgramData\Malwarebytes\MBAMService Gringo

Hello Chamm go into Settings > Protection > Exploit Protection > Manage Protection Applications and then turn off protection on your specific browsers. Gringo

Hello Sophie707 I would like you to open Malwarebytes and click on settings Go to the protection tab at the top you will find 4 on and off switches - I would like you to turn them off and try to run a scan - then turn them on one at a time till you find the one that is giving trouble when you find the one that is giving trouble can you come back here and let us know gringo

Hello I will need to get a couple of reports to start with First open Malwarebytes> click Settings>Application and enable the Event Data log. Wait a few minutes and then I would like you to zip up the report and send it to me please c:\program data\Malwarebytes\Mbamservice\logs\MBAMSERVICE.log After you've done that, turn off the Event Data log option. . This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security. Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop. Note: You need to run the version compatible with your system. **After you click the Download Now 64-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save. •Double-click to run it. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. •Click the Scan button. •When the scan has finished, it 2 logs will be saved in the same directory the tool is run. Please attach the following logs in your reply. Addition.txt FRST.txt Gringo

Hello Chamm I would like to know what Anti-virus you have installed? Gringo

Hello @Xauma95 . The protection is actually on but what happens is the pop-up pops up to fast - it is something that the developers know about and they are working on it. What I would like you to do for now is to delay the protection on start-up by 15 seconds open Malwarebytes click on settings go to the protection tab scroll down till you see "Startup Options" Set the "Delay Real-Time Protection When Malwarebytes Starts" to the "ON" Position Next to "Delay Protection For" set it to 15 seconds . Restart the computer and let me know if you still get the popup .

Hello CraigS I have replied to your private message - let me know here if that is fine with you gringo

Taking care of in other topic Closing this one

Hello CraigS A manual renewal will involve a new license and to be able to remove the old license you will need to do a clean uninstall of the original You can download the cleanup tool from here - http://downloads.malwarebytes.org/file/mbae_clean Once you get the new one installed I would like you to private message me the old and the new ID and Key - if there is any time left over I will add it to the new one Gringo

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.

How did you reinstall windows?