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Found 4 results

  1. I'm on this page as I have been receiving mixed messages on a diagnosis which I have on a computer which I have been using. I had recieved this diagnosis Monday of last week that my computer has had a computer virus on it which had meant that it was running slower than usual. This is despite me having installed the Premium version of Malwarebytes back in December of last year. I wish to verify these claims. I have already sent in a log of the computer it was on, but, now that I have read through your help on the subject, I have to say that I am still confused as to what 'bit' I fall in 32 or 64 as my computer is a windows ten Laptop. It may be the case that I have already done this through your malwarebytes support tool, and if so, it would aid me greatly if I could get the results of this scan as it would be a reassurance that the programme is working as it should do because, this diagnosis of a virus has really knocked my confidence in Malwarebytes. Look forward to hearing from what you have to say on this subject. Please don't keep me waiting- I've been having this issue for just over one week now.
  2. Hi, Yesterday my sister used computer and was installing some stuff. Today i saw some problems with PC, randomly showing pop ups on screen. I knew it must be some malware, Wanted to download Malwarebytes, but my browser stucked, had to close by force :) from another PC downloaded this antyvirus and install, but stucked again i know it's this virus fault. In task manager I see 32-Bit Setup Launcher. I can't get rid out this virus, please check those logs and tell me what should i do. FRST.txt Addition.txt
  3. On the dashboard, MBAM says it had 4 scan time detections and 2404 real-time detections but I can't find any evidence that MBAM actually did anything, except for 1 time in October it says it blocked a ransomware attack and the rest of the reports say it detected nothing, except blocked websites. How can I see what the 4 scan detections and 2404 real-time detections were? At least in Norton you can see what the actual threats were. Before I re-up my premium protection l want to see what it actually did and the report section isn't helpful at all - I'd need to open each and every report and there are too many to do that.
  4. Good afternoon, MB forum, users, admins. I'm certain you're all aware of a high RAM usage Malwarebytes hang/crash that occurred today. I wanted to provide a step-by-step reproduction of what happened on my PC in hopes MB devs (and forum users) can compare notes and use the information to investigate. 11:00am EST > Two programs open: Discord and Rocket League. No other programs running on a clean, new install of Windows 10. > Running Malwarebytes Premium in background. 11:01am -> 11:15am EST > Computer experiences massive RAM spike causing failsafe shutdown > Rebooted PC, checked on MBAM service. Service leaking memory at approximately 200Mb/s, increasing. > Killed service, used MBAM clean to remove MBAM and run a clean install as instructed HERE. 11:16am EST > Verified successful install of MBAM, service running cleanly (no memory leak) > MBAM tray icon indicates error; desktop app indicates both Web Protection and Rootkit Scanning have failed > Re-enabled rootkit scanning, no issues. > Re-enabled web protection, program hangs. 11:18am EST > Clean install of MBAM once more. Verified install, service running, both web protection and rootkit scanning now on. > Clicking on My Account now hangs the program. > This process repeats over and over consistently. > Ran mb_check, results attached below. 12:12pm EST > My Account still hangs program, however the remainder of the program functions normally, no memory leak. Interestingly, MBAM now says it is Out of Date. > Clicking Update Now has no effect, application ignores click event. This is where I currently stand on the issue. Hopefully what little uneducated information I've provided here will help the devs investigate. Thanks. Nate mb-check-results.zip
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