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Hi, Yesterday my sister used computer and was installing some stuff. Today i saw some problems with PC, randomly showing pop ups on screen. I knew it must be some malware, Wanted to download Malwarebytes, but my browser stucked, had to close by force :) from another PC downloaded this antyvirus and install, but stucked again i know it's this virus fault. In task manager I see 32-Bit Setup Launcher. I can't get rid out this virus, please check those logs and tell me what should i do. FRST.txt Addition.txt
On the dashboard, MBAM says it had 4 scan time detections and 2404 real-time detections but I can't find any evidence that MBAM actually did anything, except for 1 time in October it says it blocked a ransomware attack and the rest of the reports say it detected nothing, except blocked websites. How can I see what the 4 scan detections and 2404 real-time detections were? At least in Norton you can see what the actual threats were. Before I re-up my premium protection l want to see what it actually did and the report section isn't helpful at all - I'd need to open each and every report and there are too many to do that.
Good afternoon, MB forum, users, admins. I'm certain you're all aware of a high RAM usage Malwarebytes hang/crash that occurred today. I wanted to provide a step-by-step reproduction of what happened on my PC in hopes MB devs (and forum users) can compare notes and use the information to investigate. 11:00am EST > Two programs open: Discord and Rocket League. No other programs running on a clean, new install of Windows 10. > Running Malwarebytes Premium in background. 11:01am -> 11:15am EST > Computer experiences massive RAM spike causing failsafe shutdown > Rebooted PC, checked on MBAM service. Service leaking memory at approximately 200Mb/s, increasing. > Killed service, used MBAM clean to remove MBAM and run a clean install as instructed HERE. 11:16am EST > Verified successful install of MBAM, service running cleanly (no memory leak) > MBAM tray icon indicates error; desktop app indicates both Web Protection and Rootkit Scanning have failed > Re-enabled rootkit scanning, no issues. > Re-enabled web protection, program hangs. 11:18am EST > Clean install of MBAM once more. Verified install, service running, both web protection and rootkit scanning now on. > Clicking on My Account now hangs the program. > This process repeats over and over consistently. > Ran mb_check, results attached below. 12:12pm EST > My Account still hangs program, however the remainder of the program functions normally, no memory leak. Interestingly, MBAM now says it is Out of Date. > Clicking Update Now has no effect, application ignores click event. This is where I currently stand on the issue. Hopefully what little uneducated information I've provided here will help the devs investigate. Thanks. Nate mb-check-results.zip