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  1. I'm on this page as I have been receiving mixed messages on a diagnosis which I have on a computer which I have been using. I had recieved this diagnosis Monday of last week that my computer has had a computer virus on it which had meant that it was running slower than usual. This is despite me having installed the Premium version of Malwarebytes back in December of last year. I wish to verify these claims. I have already sent in a log of the computer it was on, but, now that I have read through your help on the subject, I have to say that I am still confused as to what 'bit' I fall in 32 or 6
  2. Hi, Yesterday my sister used computer and was installing some stuff. Today i saw some problems with PC, randomly showing pop ups on screen. I knew it must be some malware, Wanted to download Malwarebytes, but my browser stucked, had to close by force :) from another PC downloaded this antyvirus and install, but stucked again i know it's this virus fault. In task manager I see 32-Bit Setup Launcher. I can't get rid out this virus, please check those logs and tell me what should i do. FRST.txt Addition.txt
  3. On the dashboard, MBAM says it had 4 scan time detections and 2404 real-time detections but I can't find any evidence that MBAM actually did anything, except for 1 time in October it says it blocked a ransomware attack and the rest of the reports say it detected nothing, except blocked websites. How can I see what the 4 scan detections and 2404 real-time detections were? At least in Norton you can see what the actual threats were. Before I re-up my premium protection l want to see what it actually did and the report section isn't helpful at all - I'd need to open each and every report and
  4. Good afternoon, MB forum, users, admins. I'm certain you're all aware of a high RAM usage Malwarebytes hang/crash that occurred today. I wanted to provide a step-by-step reproduction of what happened on my PC in hopes MB devs (and forum users) can compare notes and use the information to investigate. 11:00am EST > Two programs open: Discord and Rocket League. No other programs running on a clean, new install of Windows 10. > Running Malwarebytes Premium in background. 11:01am -> 11:15am EST > Computer experiences massive RAM spike causing failsafe shutdown &g
  5. I wish to use a third party app, like CCleaner for example, to delete the logs/reports that show up in the "Reports" tab. I don't want to have to go into Malwarebytes and do this manually. I also don't see an option to NOT keep reports (although it may be there somewhere). I see the logs/reports are located here... C:\ProgramData\Malwarebytes\MBAMService\logs Is it OK if I just delete everything in that folder? Thanks
  6. When I first installed mbam, it detected the OS fine (Windows 10 Version 1703 - 15063.447). Since then, each scan reports that I'm on Windows 8. I had a malware/hacker scare not long ago and after nuking everything from orbit, I'm hyper-aware of every little nuance happening on my machine so this may just be a bug report. I would like to make sure it's working correctly though so I attached log number 1, which was accurate, along with my most recent log which reports I have Windows 8. Please let me know if you need anything else to ensure I'm fully protected. correct.txt
  7. Hi, I am in process of clearing up all the PUMs I deem as false positives. We currently have 18,000 alerts in threat view which I believe I have added most of these to the ignore list. I would like to know how to clear all these in bulk as the Page "All" option does not show me all threats to then highlight and remove. Any advice? Sure it's a simple option somewhere.
  8. Hello. I usually use the computer at work, and the norton anti-virus was out of date for 2 months. I ran Malwarebytes full scan and now I have 1433 threats. I will put log here. I'm lost if dealing with these. Does this mean possess "hacking"? Cuz I'm worried if the data is being hijacked or somethin' bad. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 5/23/17 Scan Time: 6:59 PM Log File: Malwarebytes Scan Report Results.txt Administrator: Yes -Software Information- Version: 3.1.2.1733 Components Version: 1.0.122 Update Packag
  9. LOG ALL Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 4/29/17 Scan Time: 2:51 AM Logfile: Administrator: Yes -Software Information- Version: 3.0.6.1469 Components Version: 1.0.103 Update Package Version: 1.0.1833 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 411348 Time Elapsed: 9 min, 56 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled
  10. It looks like Malwarebytes 3 uses .json files for the scan and threat reports. Where are these .json files located on the hard drive? Thanks
  11. I get a popup from Malwarebytes every 3 minutes telling me it blocked a malicious website that was inbound. First it said it was from uTorrent, then svchost. I have since uninstalled uTorrent and removed all data from uTorrent. I just ran RKill and am doing a Threat Scan now. RKill said it found no issues or malicious services. Am I getting false positives or is there something else I need to remove?
  12. I left my desktop off for about half a week for travel, normally I would keep it on so that I can let it run and continue folding@home, to contribute to something since my computer is usually always on with a 1-2 hour shut down break weekly. Upon return and start up, Malwarebytes have been popping notification saying database is out of date. So I go ahead and click update multiple times, but to no avail. Always receiving the "No updates available" error. I've attached the necessary diagnostics file. Addition.txt CheckResults.txt FRST.txt
  13. My Logs tab no longer shows anything - it's always empty. It used to show every program it was protecting. And no, I didn't just press Clear.
  14. Yeah so I am having a problem maybe with a msmpeng process. svchost gettin in on the action also... I clicked ok on one of the web's nefarious pop up thingies, who knows what that might have done. Also I always feel like I am losing performance somewhere. Everything runs faster for 10min after a format type thing. So I have a couple logs here I would appreciate someone giving them a once-over to see if something may be amiss. Here is this DDS I have never used this before. DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 11.0.9600.16521 BrowserJavaVersion: 10.45.2Run by Bob at
  15. Dear all, I read in other posts that other people are also having this problem. I went on and downloaded all recommended software, did all the scans and now you can find the logs attached. I ran a scan today with MB (database v2014.12.08.01) but it didn't find anything, and somehow I can't find the scan log inside the program. Thank you for your time and help! Addition.txt AdwCleanerR0.txt FRST.txt MB Daily Protection.txt TDSSKiller.txt
  16. Is it normal for ram usage in MBAE.exe to constantly* build up over time from the logs even when there no protected applications running? I find that clearing the logs fixes this ram usage issue only temporary before it starts occurring again. Thanks.
  17. So last night I left my PC on and went away for about 4 hours. No, I was not browsing porn at the time I went AFK. I came back and my laptop wouldn't boot up. I had to plugin my power cord to start it up. battery was at 16%, though. Then pops up a failure to start and pc repair window (the kind that doesn't load windows fully) It looks like win 98. I restored windows to a "previously working point in time" and went on. Then I ran MBAM out of curiosity. I found trovi and other malware. Obviously i attempted to remove them all. I was prompted to restart for full removal so I did, BUT after 30
  18. When I first downloaded malwarebytes I was able to view logs, now all I can to is export and I don't know they go from there. I am not getting nothing from malwarebytes except it says I am protected. Someone has hacked my yahoo accounts and my antivirus before, and from what it looked like in a hijackthis scan, they registered themselves in my system. I did a sytem reimage this morning but it still doesn't seem right because he had my malwarebytes key codes before I did it. He claims anything can be overwritten.
  19. Hello. I have been trying to figure out why my search engine kept changing to yahoo from google. I asked the Malwarebytes facebook, and they gave me a removal guide. The removal guide had me install and run Adwcleaner. I am not a computer expert, and I heard that Adwcleaner is proned to something called false positives? So I was hoping someone could look over this log and tell me what is okay to delete and what is okay to keep on my computer? This is what came up on my log; # AdwCleaner v3.310 - Report created 25/09/2014 at 01:48:45 # Updated 12/09/2014 by Xplode # Operating System : Wind
  20. First off, the update to version 2.0 was overwhelming with an entire new interface and going to have to change how i normally did things. At the very first I did a threat scan because it wanted me to, then did it again to see if I could try to do my whole computer. Both times I did the threat scans I got Logs like you normally would. When I figured out that custom scan would be what I should use I scanned my three hard drives and went to sleep. When I came back my computer had restarted automatically and there was also no logs to look at, so I have no idea if it found anything or not. Can yo
  21. Hi there, I'm attaching (copy-pasting) 2 logs generated by following instructions at this link: https://forums.malwarebytes.org/index.php?showtopic=9573 This link also says to post a new topic here. I need help! I have a pop-up window telling me I need to update various software components on my laptop (Adobe, Picasa, so far...). I think I got a virus when I downloaded a free media player. I have Bitdefender Total Security 2013 on Autorun and it obviously missed this. Malwarebytes seems to have found something but I don't know what to do next. The window is still popping up. Tha
  22. HI guys, I'm new here and it seems like I need some help with Malwarebytes. The thing is this, I've done a full scan with Malwarebytes earlier today and didn't have time to remove the threats that were found so I just closed MAMB and put my PC to sleep now that I wanted to remove the threats I (and I'm embarrassed to say this) kinda can't find out how to do it. So to be more specific the question is: is it possible to get that page where it says something like "...items detected what do you wanna do with them". What I tried so far: I looked at the log files that MAMB creates but there
  23. Hey new to the forum i just did a scan of my pc im unsure if i should remove these (I'm new to this) I'm sorry if this is a repeat Registry Keys Detected: 6 HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{acd6a209-4aaf-4b1c-9930-b82fa131e958} (PUP.Optional.FCTPlugin) HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{acd6a209-4aaf-4b1c-9930-b82fa131e958} (PUP.Optional.FCTPlugin) HKCU\SOFTWARE\DataMngr_Toolbar (PUP.Optional.DataMngr.A) HKCU\Software\DataMngr (PUP.Optional.DataMngr.A) HKCU\SOFTWARE\INSTALLCORE (PUP.Optional.I
  24. Hello all, I did a scan using the free Malwarebytes software and found many threats. In the results window I checked a few threats to remove. After the threats were removed, the default scan window appeared and the results were logged. I would to know if there is anyway to load the log to remove the rest of the threats now that the results window disappeared. Thank You.
  25. Hello, Thank you for your time I hope this will be quick.I just upgraded my motherboard to a biostar quad-core. I was running a 32bit os before and with the new power needed to upgrade to 64bit. So here I am fresh os and get all my programs for virus removal and anti-virus, I run my scans with malwarebytes,superantispyware, malwarebytes rootkit,avg full system scan and then come to HiJackThis and see this. hijackthis.log
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