LDTate

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About LDTate

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  • Birthday 05/30/1951

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    Missouri, USA

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  1. Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  2. Strange you could delete the folder but not the items inside. If you're happy, I'm happy.
  3. vidtonal, Have you tried Safe Mode? What version of Windows are you using? Also can you do this? Please download our diagnostic tool, MB-Check to your Desktop from this link: https://downloads.malwarebytes.com/file/mb3_check Double-click it to run it. A black command prompt window will appear momentarily and you will see a message appear telling you to locate the zipped log files. A log file named mb-check-results.zip will be saved to your Desktop. Please attach this log to your next reply. The log will help us determine if the all the necessary Malwarebytes files are installed and confirm that all of our services are running..
  4. Try restarting the pc in Safe Mode and deleting them.
  5. Request from a MBAM customer: All it needs is a button on the popup that says 'Don't show any more alerts for this IP address'. I am not looking for a workaround – I am looking for a FEATURE in MWB that will help me to not see all those alerts from the same IP address. I can't imagine ANYONE wants to see that alert flash, over and over. Please ask the product manager to ADD this feature request to his list. I am trying to solve a problem that is CAUSED by MWB, and I'm looking to MWB to FIX it. Regards, John
  6. Most of the time the latest version of MBAM has taken care of that issue. Lets see if our latest build will take care of the Issues. Just Save / Run from the link and run the setup Please install it and let me know if all is good now https://downloads.malwarebytes.com/file/mb3
  7. MBAM and PC Matic are now working together again
  8. The block is due to PUP.AvanQuest hxxp://www.avanquest.com/UK/software/smart-privacy-cleaner-144048
  9. iams.avanquest.com with an IP of 217.195.25.231
  10. we will grandfather in existing customers at their current price. We are still working out the details, but I assure you we will take care of all existing customers.
  11. Make sure you change all passwords and change them every 90 days Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  12. OK. Guess we'll wait and see.
  13. Lets try a different browser. Click the link and download FireFox and give it a try. http://www.mozilla.com/firefox/ See if FB loads with FireFox
  14. Download and run Chrome Cleaner https://www.google.com/chrome/cleanup-tool/ If that didn't work: Lets try this: Start Task Manager To start Task Manager, take any of the following actions: Press CTRL+ALT+DELETE, and then click Task Manager. or Press CTRL+SHIFT+ESC. End the process for **all** Google and / or Chrome items. Reset your browser settings 1.In the top-right corner of the browser window, click the Chrome menu 2.Select Settings. 3.At the bottom, click Show advanced settings. 4.Under the section "Reset settings,” click Reset settings. 5.In the dialog that appears, click Reset. **If that didn't do the trick** Start Task Manager To start Task Manager, take any of the following actions: Press CTRL+ALT+DELETE, and then click Task Manager. or Press CTRL+SHIFT+ESC. End the process for **all** Google and / or Chrome items. If you have Bookmarks that you want to save, you want to do that first. Export / Import Bookmarks. https://support.google.com/chrome/answer/96816?hl=en We need to uninstall Chrome completely and remove the user folder, then re-install it if you want to keep Chrome It's hidden so we have to show hidden files and folders. Here's how to display hidden files and folders. Open Folder Options by clicking the Start button (Windows Globe), clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. Click the View tab. Under Advanced settings, click Show hidden files, folders, and drives, and then click OK. Go to: C:\Users\(your name)\AppData\Local\Google\Chrome\User Data <----Delete this folder Go to: C:\Users\(your name)\AppData\Local\Google <----Delete this folder Now we need to rehide files, folders: Open Folder Options by clicking the Start button (Windows Globe) , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. Click the View tab. Under Advanced settings, uncheck Show hidden files, folders, and drives, and then click OK. Also if you have utilized chrome's "sync" ability, that may be bringing the infection back as well we need to uninstall check the section for "delete your synced data from your Google Account " at the bottom of the page http://support.google.com/chrome/bin/answer.py?hl=en&answer=185277 Reinstall Chrome https://www.google.com/intl/en/chrome/browser/ Please install AdBlock for Chrome: https://adblockplus.org/category/adblock-plus-chrome/ **Let me know if that solves the issue.**